Équitation

Garlands del Río – Avis

4 out of 5
Garlands del Río
Aquiles Serdan 367, Puerto Vallarta, JAL

Avis

9,4

Exceptionnel

Note de 10 – Excellent, d’après 672 avis sur 878." "
Note de 8 – Bien, d’après 145 avis sur 878." "
Note de 6 – Acceptable, d’après 27 avis sur 878." "
Note de 4 – Médiocre, d’après 16 avis sur 878." "
Note de 2 – Terrible, d’après 18 avis sur 878." "

9,4/10

Propreté

9,6/10

Service et personnel

8,8/10

Commodités

9,0/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Betania

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
El lugar es muy bonito, limpio y el personal es muy amable. Los gatitos son adorables.
Séjour de 4 nuits en octobre 2023
Martha a répondu le 17 oct. 2023
Muchas gracias Betania , por hospedarse con nosotros! Nos da mucho gusto que haya tenido una buena estancia, la estaremos esperando en su proximo viaje a Puerto Vallarta!

8/10 – Bien

Arthur

Points forts : Propreté, service et personnel et confort de la chambre.
Bon hôtel
L’accueil est très chaleureux et aidant , la literie est bonne , un petit bémol pour le petit déjeuner. Le jardin est très agréable . J’ai pu tout faire à pieds
Séjour de 6 nuits en décembre 2022
Martha a répondu le 8 janv. 2023
Dear Arthur ,Thank you for your review, we will contact you personally as we would love to hear more about what you didn't like about the breakfast so we can improve if there is something you didn't like.

10/10 – Excellent

MIchel

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Le service a la clientèle est excellent. Les hôtes Martha et Ivan sont très attentionnés.
Martha a répondu le 4 déc. 2022
Merci beaucoup pour vos commentaires ! Nous nous réjouissons de votre prochaine visite

10/10 – Excellent

JY, Montréal, Canada

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice and eclectic place. The personnal were very nice and very helpfull.
Séjour de 5 nuits en mars 2019
Martha a répondu le 24 mars 2019
Thank you for the positive feedback!

10/10 – Excellent

Martine, Montreal

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent hôtel. Très bien situé. Un Havre de Paix
« A Safe Haven » un véritable havre de paix. Cet hôtel à 5mn du bord de mer, au bord d’une rivière, au cœur de la zone Romantica, vous procure le calme, la propreté et la grande beauté d’une hacienda Mexicaine. Le personnel est aux petits oignons pour vous faire plaisir. Au cœur d’excellents restos et du marché aux puces. Allez y les yeux fermés, il y a de belles terrasses pour vous accueillir. The location of this hôtel is perfect. Very close from the beach, from the Romantica Zone. The service is excellent as well as the calm.You will be in the heart of délicious restaurants and the bee market. this place is very clean. This magnific hacienda is along a river with big trees and will procure you the quiet you need after a long walk in this beautiful City. We will come back for sure.
Séjour de 2 nuits en mars 2018
Israel & Rigo a répondu le 19 mars 2018
Merci! Thank you for this review, we will be waiting for you!

8/10 – Bien

paul, canada

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Le calme et l'extrême gentillesse du personnel
Hotel agréable, grande disponibilité des employés. Le confort du lit, le site calme et agréable Indépendamment des chambres où nous habitons le confort est différent. Le petit déjeuner agréable sur la terrasse près de la rivière. lors de la reservation demandez la chambre que vous souhaitez, évitez la chambre ferrentino: chambre donnant sur le corridor,douche non rénovée aucune vue cependant aucune escalier à monter en comparaisons des autres chambres.
Séjour de 12 nuits en janvier 2018
Israel & Rigoberto a répondu le 9 févr. 2018
Merci pour tes commentaires! Nous espérons vous revoir bientôt, ils sont toujours les bienvenus, nous sommes heureux d'en avoir pris soin.

6/10 – Acceptable

Milca

Voyage en groupe
Points forts : État et installations de l’hébergement
Points faibles : Commodités
Por usar el estacionamiento 30 dólares por noche, es un abuso, le dan preferencia a los extranjeros, sacándonos del área porque los molestamos con el ruido.
Séjour de 2 nuits en mai 2024
Martha a répondu le 20 mai 2024
Buenas tardes Milca agradecemos el tiempo que dio para poder compartir su experiencia en el hotel y su retroalimentación y comentarios; ya que siempre ayudan para mejorar nuestro servicio. Contamos con normas en el uso de la alberca para todos nuestros huéspedes hasta las 10:00 pm para poder garantizar el descanso de cada uno de las personas hospedadas en el hotel. Con respecto al estacionamiento nos regimos con la tarifas que se encuentran en al zona en que nos localizamos. Lamentamos que estos hechos hayan sido de su desagrado, esperamos que haya podido disfrutar de una buena estancia en el hotel independientemente de estos sucesos. Saludos cordiales!

8/10 – Bien

robert

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
pool is a little bit low
Séjour de 2 nuits en mai 2024
Martha a répondu le 19 mai 2024
We greatly appreciate the time you spent to review your recent experience in Garlands del Rio. We always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

10/10 – Excellent

Carlo Alberto

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great staff and very nice property
Séjour de 2 nuits en mai 2024
Garlands del Rio Team a répondu le 13 mai 2024
Dear Carlo Alberto,Thank you very much for choosing us for your vacation and for sharing your experience with us, we hope to see you back soon.

10/10 – Excellent

Jocelyn

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing hospitality!
Séjour de 5 nuits en mai 2024
Garlands del Rio Team a répondu le 13 mai 2024
Dear Jocelyn,Thank you for your preference and for sharing your experience staying with us, we will see you soon again.

10/10 – Excellent

Myvan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We stayed here for 7 nights, everything was wonderful! The hotel, the location and the staff... Would definitely stay again!
Séjour de 7 nuits en avril 2024
Martha a répondu le 8 mai 2024
Thank you Myvan to choosing Garlands del Rio during your stay in Puerto Vallarta! We are happy to heard that you enjoyed your stay, we are going to be waiting for you in your next trip!

10/10 – Excellent

Jarod

Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This property and the staff blew me away! It massively exceeded my expectations and I would genuinely recommend this location to anyone In puerto Vallarta. This is a hidden gem in the city and I would send any of my friends and family here in a heart beat. Well done Garlands team, you all rock and your facilities are top notch. Looking forward to next time, it’ll for sure be here!
Séjour de 1 nuit en mai 2024
Martha a répondu le 6 mai 2024
Thank you very much Jarod, for sharing this great review of your recent stay in Garlands del Rio. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We hope you dog have a speedy recovery !

10/10 – Excellent

Irene A

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
An amazing location and staff! A big thank-you to the ladies that served breakfast every morning and a special shout out to Martha, Ivan and Grant…you made our stay at Garlands memorable!
Séjour de 7 nuits en avril 2024
Garlands del Rio a répondu le 23 avr. 2024
Dear Irene & Anthony, We thank you for taking the time to share your experience staying with us and of course we are extremely happy that it was as spectacular as you deserve, we hope to see you back very soon. Greetings from the entire Garlands del Rio team.

10/10 – Excellent

Crystal

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely hotel. Walkable to everything. Kind staff and great roons
Séjour de 3 nuits en avril 2024
Max Torres a répondu le 20 avr. 2024
Dear Jeffrey, We are glad you found our hotel lovely and that you were able to take advantage of our location. Hopefully we get the pleasure to welcome you again:)

10/10 – Excellent

San

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful hotel great friendly staff, good price , close to everything
Séjour de 1 nuit en avril 2024
Max Torres a répondu le 19 avr. 2024
Dear Sean, We are grateful for your comment. It's good to know you find your stay comfortable and convenient:)

10/10 – Excellent

Henrietta

Séjour de 3 nuits en avril 2024
Garlands del Rio Team a répondu le 4 mai 2024
Dear Henrietta,Thanks for share your expericience with us.We hope to see you very Soon. :)

10/10 – Excellent

Manuela

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We loved Grant! He was very informative about the history of the hotel! Bed and sheets were awesome! Definitely returning!
Séjour de 1 nuit en avril 2024
Martha a répondu le 8 avr. 2024
Thank you for appreciate the history of the hotel ! We are glad that you enjoed the bed and sheets !

10/10 – Excellent

Aline

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel is amazing! The staff was amazing. They have a sister hotel with an awesome pool and bar with awesome views. it is also walking distance to everything that you would want to do in Puerto Vallarta. The staff exceeded our expectations with everything! You will not regret staying there!
Séjour de 5 nuits en février 2024
Martha a répondu le 3 avr. 2024
Thank you very much for sharing this great review of your recent stay at Garlands del Río and your experience in our sister hotel Rivera del Río! We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

8/10 – Bien

Roger

Points forts : Service et personnel, commodités
This is a really cool place if you are not looking for a resort type place but more older Mexico, which iS what i was seeking. Kinda older mansion vibe with lots of corridors and stairways, with patios liviving rooms and even a huge kitchen for anyone to use. Not to forget a cat that warmed up to me with some coaxing. One thing I think they should consider, is making it an adults only BnB. This place has an adult vibe and there really isn't much going on for kids anyway...just saying
Séjour de 4 nuits en mars 2024
Martha a répondu le 28 mars 2024
Thank you Roger for choosing Garlands del Rio for your vacation, we appreciate your fed back , Thank you for taking your time in sharing your experience in the hotel, Although not many children visit us, it is also a place where parents can relax while they enjoy the pool in a safe place, keeping the calm and relaxing atmosphere for the place !

10/10 – Excellent

Andrea

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved that it was old and beautiful and tucked into a quiet place in the city. I could see it from the bridge while walking back from my explorations, a welcome sight. There were a couple of clean, pretty cats walking around enjoying the safety of the place (and the sunny spots) Overall, felt very homey
Séjour de 7 nuits en mars 2024
Martha a répondu le 3 avr. 2024
We greatly appreciate the time you spent to share your recent holiday experience at our Garlands del Río and we thank you for your kind recommendation, we are glad that you enjoyed the safety and the calm in the hotel!

10/10 – Excellent

Lorena

Voyage en famille avec de jeunes enfants
Points forts : Commodités
We were welcomed by Ivan who was very accommodating and friendly. Our room was nice and cool, included WiFi, towels and unique room layout. We were walking distance to the Malecón and surrounding areas. At check out we wanted to explore a bit more and the host graciously let us keep our bags, vehicle in the garage for a few hours after the 11am check out. She made a recommendation to visit Cat island ( we are a family of 4, children ages 8, 10.) they enjoyed it. Highly recommended. Thank you.
Séjour de 1 nuit en mars 2024
Grant Olson guest services a répondu le 29 mars 2024
Thank you for your 5 out of 5 review. We appreciate you taking the time to share your experience here with others. We are glad you enjoyed your stay, and hope to see you again!

10/10 – Excellent

Patricia

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The place is really nice, the staff is very friendly, Thank you Martha for being so nice !
Séjour de 3 nuits en mars 2024
Martha a répondu le 25 mars 2024
Thank you Patricia for your preference! Was a pleasure to be helpful during your vacations! We are happy that you enyojed your vacations in Garlands del Rio!

10/10 – Excellent

Brian

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great!
Séjour de 7 nuits en mars 2024
Martha a répondu le 24 mars 2024
Thank you Brian to choosing Garlands del Rio for your vacations !

6/10 – Acceptable

Rammy

Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
I reserved the property based off other reviews and the sites description as being advertised as a luxury hotel but upon arriving, everything was really dated. The entrance to and out of all the doors was super and inconvenient because there were several keys for each door. There is really no dining or snack options on site unless you do the breakfast which to be honest wasn’t that great quality. The room was nice but I was convinced to upgrade due to it “being the best room and lots of different amenities and privacy” when in fact it just had a private terrace but I saw other rooms and they were comparable. The staff was great but there is no elevator and there is no overnight security. Overall, it felt more like a hostel experience than it did as a hotel.
Séjour de 4 nuits en mars 2024
Grant Olson guest services a répondu le 29 mars 2024
We are glad you enjoyed the staff and the room. All the rooms are different, and everyone has a personal choice of their favorite. We do have someone check on the property nightly many time for security and maintenance. As for the elevator we are heritage building we are two traditional villas made into one boutique hotel. We do not claim to be a luxury hotel, rather a unique hotel in the center of everything. Thank you for taking the time to share your experience with others. We appreciate your stay with us.

10/10 – Excellent

Thomas

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a great time, the breakfast was excellent, and everyone is very friendly and helpful.
Séjour de 7 nuits en mars 2024
Martha a répondu le 11 mars 2024
We are very glad that you enjoyed your stay at Garlands del Rio and the breakfasts! We hope to see you in your next visit to Puerto Vallarta !

8/10 – Bien

Art

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Lovely, unique place!
Séjour de 2 nuits en mars 2024
Martha a répondu le 11 mars 2024
Thank you for sharing your opinion! we are glad that you like the hotel !

10/10 – Excellent

Evelyn Elisabeth

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This property had the real Mexican feel we were looking for. It is an old Villa located in the Zona Romantica and was walking distance to tons of great restaurants , the Malecon and great beaches. The staff at this 19 room hotel went out of their way to make our stay wonderful.
Séjour de 8 nuits en février 2024
Grant Olson a répondu le 7 mars 2024
Thank you for your 5 out of 5 review and your positive feedback. We are so happy that you enjoyed the hotel as well as the staff. We definitely hope to see you again at another time. We would love to have you return!

10/10 – Excellent

Lauren

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The ambience of Garland del Rios was amazing. Staff were super friendly and helpful.
Séjour de 9 nuits en février 2024
Martha a répondu le 3 mars 2024
Thank you Lauren for your review! We hope to see you again in Garlands !

8/10 – Bien

Wayne

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Ongoing daily construction across the river ruined the ambiance of this lovely boutique hotel. Of course, no fault of Garlands, but very unpleasant to listen to all day long.
Séjour de 7 nuits en février 2024
Martha a répondu le 29 févr. 2024
Dear Wayne, we are sorry that you stayed here when Le Bistro, one of the most iconic restaurants on the island and Puerto Vallarta , was making changes. But soon will be open and we will have soothing jazz during the day ! Thank you for your preference and for choosing again Garlands del Rio for your vacations, we are going to be waiting for you in your next visit to Puerto Vallarta !

10/10 – Excellent

Heliodoro

Points forts : Propreté, service et personnel
Séjour de 7 nuits en février 2024
Martha a répondu le 20 mars 2024
Thank you Heliodoro for rating us !

2/10 – Terrible

Rochelle

Séjour de 7 nuits en février 2024
Martha a répondu le 21 mars 2024
Thank you for taking your time in rating us . Checking your case, Due the problem of the leak, aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We are going to be waiting for you in your next visit to Puerto Vallarta to give you a best experience according our usual standards !

10/10 – Excellent

CAPRICCIA

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Beautiful hotel. Excellent staff. Great area.
Séjour de 3 nuits en décembre 2023
Martha a répondu le 12 févr. 2024
Thank you Capriccia for sharing your opinion!

8/10 – Bien

Deborah

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property was artsy and very different. Staff was friendly and always willing to help and answer questions. Comfortable communal areas to sit and relax. Charming hotel with lovely plants throughout. We enjoyed our stay.
Séjour de 5 nuits en février 2024
Martha a répondu le 12 févr. 2024
Thank you very much for choosing Garlands del Rio for your vacation! It is great that you were able to enjoy the areas we have on the property and that our staff was able to help you!

6/10 – Acceptable

Cole

Points forts : Service et personnel
Séjour de 4 nuits en février 2024
Martha a répondu le 9 févr. 2024
Dear Cole , Thank you for rating us, for us it is very important to know what our areas of opportunity are, we will contact you so that your feedback helps us improve the service.

10/10 – Excellent

Brian, Walla Walla

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
What a wonderful hotel and staff - I’ll be back! I enjoyed my room, furnishings, bed, and the bathroom as well, despite the term “antiquated bathrooms.” I’m wondering if they intended to say, bathrooms furnished with several antiques?” From the moment I arrived to the point of my departure, the staff was most hospitable. The morning breakfast is delicious (love the bacon) - and the women preparing and serving the breakfast are friendly and offer great customer service. One caveat: This isn’t a true bed and breakfast - at least if you book through a third-provider; I don’t feel that the management should even use the phrase “bed and breakfast” - it’s available for a fee and worth the small cost - and I was told that with subsequent stays booked directly, it would be included. Great location. I would definitely stay again!
Séjour de 8 nuits en janvier 2024
Martha a répondu le 6 févr. 2024
Thank you very much for sharing your experience at Garlands del Rio, for us it is a pleasure to serve you. We are very pleased to know that you enjoyed your breakfast at Garlands del Rio. Your room and the comfort of the beds! We look forward to your next visit to Puerto Vallarta!

10/10 – Excellent

Daniel

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It’s a beautiful hotel and u cant recommend it enough. Will be staying there again
Séjour de 2 nuits en janvier 2024
Martha a répondu le 31 janv. 2024
Thank you very much Daniel for choosing Garlands and for your recommendations, we will be waiting for you on your next trip to Puerto Vallarta!

10/10 – Excellent

Antonio Munoz

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The small boutique hotel is lovely, if you want to be near the local culture of puerto Vallarta this is the place to stay. Lovely staff and great accommodations we will return soon.
Séjour de 4 nuits en janvier 2024
Martha a répondu le 28 janv. 2024
Thank you for sharing your opinion about Garlands del Rio! We are happy that you enjoyed the location. See you soon!

10/10 – Excellent

Jeff

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 11 nuits en décembre 2023
Martha a répondu le 29 janv. 2024
Thank you Jeff to rating us ! We hope we can see you soon again!

4/10 – Médiocre

María

Points faibles : Commodités, état et installations de l’hébergement
Séjour de 2 nuits en janvier 2024
Martha a répondu le 20 mars 2024
We are seeing that you stayed with us in January, We hope everything is well with you, we saw your recent review rating us , for us it is very important to know our windows opportunity to give to our guests the best experience, we are going to contact you to have more information about your ratting .Thank you for taking your time!

6/10 – Acceptable

Theodore

Séjour de 7 nuits en janvier 2024
Garlands del Rio Team a répondu le 26 janv. 2024
Dear Theodore,Thank you for sharing your experience staying with us, we always try to make sure that our guests are very happy after their stay with us and if they are not, we always appreciate that you tell us what we can improve.We hope that the next time you visit us your experience will be fabulous.

8/10 – Bien

fidel

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location in the Zona Romantica, staff very friendly and helpful with advice. Pool is not heated, so I didn't use it, jacuzzi was nice. Bkfast was good and find out that if you book directly is included. Bathroom can use an upgrade, no handheld shower head and faucets getting a bit ugly. I'll recommend this hotel.
Séjour de 7 nuits en janvier 2024
Martha a répondu le 25 janv. 2024
Thank you very much for the time you spent to share your personal impressions of your stay at Garlands del Rio. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.

10/10 – Excellent

Maria

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything
Séjour de 4 nuits en janvier 2024
Martha a répondu le 20 janv. 2024
Thank your for your preference!

10/10 – Excellent

Kathryn

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This unique property offers an unusually authentic experience of the city. Exceptional setting, r rooms, common areas, and service.
Séjour de 9 nuits en janvier 2024
Martha a répondu le 12 janv. 2024
Thank you for your review about Garlands del Rio!

10/10 – Excellent

Paul

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 7 nuits en janvier 2024
Martha a répondu le 11 janv. 2024
Thank you for choosing Garlands del Rio, for your vacation!

10/10 – Excellent

Mark

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was current yet had a beautiful old world feel to it. I would call it Colonial Mexico. SO CHARMING AND NICE
Séjour de 5 nuits en décembre 2023
Martha a répondu le 9 janv. 2024
Thank you very much for capturing your images of the hotel in this review and for choosing Garlands del Rio for your vacation!

8/10 – Bien

Debra, Temecula

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The Garlands is a boutique hotel located in the Romantica area. Excellent location. Easy walk to restaurants, beach, markets and entertainment. Very nice staff. Clean room and premises. Loud music starting at 9am which is not the hotels fault but still something to consider. We had a river view room but the river is dry so not much of a view. Bathroom is very dimly lit so a bit of a challenge to apply makeup. Sister hotel is a short walk and also very nice with a rooftop pool for a bit more sun.
Séjour de 5 nuits en janvier 2024
Martha a répondu le 11 janv. 2024
We are sincerely grateful for the time you spent to share your comments on your recent stay in Garlands del Rio, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Unfortunately your stay was during the parties from New year and all the city was in party mode, there was music from outside that could not be controlled, fortunately we are again as always with a more peaceful atmosphere. All our rooms are unique and different. We checked the room that you stay in and now we accommodate a vanity mirror. So the new guests that will come can have more light. Thank you for letting us know , we appreciated it! We hope you can visit us on a next visit to Puerto Vallarta and enjoy a room with more light!

10/10 – Excellent

Shane, Alexandria

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The location is fantastic and close to everything in Zona Romántica. Max greeted me and checked me in; he was phenomenal. He did a tour of the property and provided great recommendations for food and events. Marta checked me out and was very polite and allowed me to stay on premise until my flight later in the evening. The hotel is charming and feels cozy. Also recommend checking out their sister hotel as their pool, the view, and bartender are fantastic.
Martha a répondu le 9 janv. 2024
Thank you very much for choosing Garlands del Rio for your vacation, we are glad you enjoyed the location of the hotel and that you were also able to enjoy our roof with the panoramic view top bar at our sister hotel Rivera del Rio! We look forward to your next vacation.

10/10 – Excellent

Brian

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en décembre 2023
Martha a répondu le 29 déc. 2023
Thank you Brian for rating us !

2/10 – Terrible

Akila, Toronto

Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
GREEDY, SCHEMING STAFF, Dirty, DANGEROUS Facilities in need of REPAIR, LIZARDS IN EVERY ROOM. I was not going to make this review until today when I released how heartless and cruel the staff is at this property especially Martha at the front desk, Ivan too. I was willing to overlook the fact that this hotel was FALLING APART, UNSAFE IN MANY WAYS and just plain uncomfortable but the public deserves to know. Thankfully I took photos and videos- just in case!
Firstly, if you are thinking about getting a good nights sleep, forget about it!. There are lizards/ geckos CRAWLING and making lots of noise in every room. When I brought this up to the staff- MARTHA, she said “THATS JUST THE WAY IT IS HERE” so on my first night, though I was uncomfortable. On my second night, I realized there were many lizards in my room and I had to beg for someone to come and help, the staff tried to do something, but after they left.. They were still there. I didn’t say anything else. Thinking about spending time at the glorious “pool” that is photographed on the website… FORGET IT! JUST one look at the FILTHY pool furniture ( pictured) and I immediately realized, I was stuck in a dirty hotel and I could do nothing about it. The main pool is very SLIMEY at the bottom, and missing tiles.. one step in that thing and you are SLIDING INTO NEXT YEAR- 2024!! Dirty hot tube with VERY hot patches, Staff unfairly charged my Credit CARD for keys that I mailed back with PROOF !!!
G.M a répondu le 29 déc. 2023
Dear Akila, We are so sorry to heard that you did not enjoy your brief stay at our Boutique Hotel, as advertised we are in the famous river Cuale. This area is of ecological importance and we do not kill the local wildlife, even for our esteemed guests. The safety of our guests is our top priority and the tiny gecko lizards are in no way dangerous they help us to control the mosquitos . About the keys as you know when we received your message about that you emailed the keys, your refund was made immediately. We are sorry that you couldn't wait a turn in check out to left the keys . Our pool and hot tub are cleaned every day and the hot tub temperature has been adjusted to x degrees F. We are grateful for the time you spent to share this feedback as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated, we already worked in the details to give the best experience to our guests !

10/10 – Excellent

Teresa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Beautiful place with unique character. Felt like we were escaping reality. Walkable distance to all areas of the Romantic district. Great breakfast and friendly staff. Wonderful stay.
Séjour de 6 nuits en décembre 2023
Garlands del Río Team a répondu le 23 déc. 2023
Dear Teresa,We are very happy that you found in us a special place to spend your vacation and enjoyed it so much, thank you very much for sharing your experience and we hope that soon you will delight us again with your visit.Greetings from Puerto Vallarta