Outdoor pool, sun loungers

Reviews of The Ritz-Carlton, San Juan

5 out of 5
The Ritz-Carlton, San Juan
6961 Ave Gobernadores, Carolina

Reviews

8.8

Excellent

Rating 10 - Excellent. 598 out of 999 reviews" "
Rating 8 - Good. 245 out of 999 reviews" "
Rating 6 - Okay. 91 out of 999 reviews" "
Rating 4 - Poor. 43 out of 999 reviews" "
Rating 2 - Terrible. 22 out of 999 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was super perrrrrrrrrrrrrrrffffffffffeeeeeeecccccct
Stayed 6 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Amenities are extraordinary! Great location and close to nightlife in Condado area of San Juan. Beaches are clean and relaxing. Can’t wait to return to Puerto Rico!
Stayed 10 nights in Jun 2017

10/10 Excellent

Brittany, Chicago,IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
From start to finish, the staff is simply incredible- accommodating, sincere, and kind. I have stayed here twice within the last 6 months and am counting down to go back. Ayman Tazi is an example of what you expect the definition of customer service to be speaking about. Any issue we did encounter (needing more towels or TP) were handled within minutes. This island is something everyone should experience. This Ritz will help you have as authentic, or as relaxing, as a stay as you’d like.
Stayed 8 nights in Aug 2017

10/10 Excellent

Julie, Cadillac, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Hotel on Puerto Rico
I vacationed in PR last March and loved it so much I came back in August! I was so impressed with the hotel accommodations and especially the staff. They were very attentive, caring and professional! It's the only hotel I will stay at in Puerto Rico!
Stayed 5 nights in Aug 2017

10/10 Excellent

osama , New York ,NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
our stay was very good ,the front disk they are very polite but they need to give more attention to explain how is the up grade works cos we thought when you up grade you only pay the extra but it was the taxes and hotel experience which its ridiculous
Stayed 5 nights in Aug 2017

8/10 Good

mari, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
The service/staff is stellar...amazing. However, the pool...there are much better ones in other San Juan hotels. This one is only 3 feet. Also, the room service menu/prices isn't great. Overall, it's very beautiful, clean & well staffed. Thank you, Ritz.
Stayed 4 nights in Aug 2017

10/10 Excellent

Tae, chatlotte, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful trip and hotel!
There is really nothing bad I can say about the Ritz. It is a little pricey but you get what you pay for. The entire staff was friendly every time we came in to contact with them. They were very pleasant. The pool, the casino, the beach, BLT, and the guava mimosas were superb! I couldn't imagine staying anywhere else. PR was beautiful!!
Stayed 4 nights in Aug 2017

10/10 Excellent

Felix, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Right on the beach.
Amazing hotel staff, very accommodating. I did not like the view i had from my room. It was a view of the roof, I spoke to the front desk and they were able to move my room which had an amazing view of th ocean and the beach. This is my second time staying at the Ritz Carlton and I plan on staying a third.
Stayed 14 nights in Aug 2017

8/10 Good

M, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful San Juan Property
Extremely nice and professional staff. Best beach in San Juan. Relaxing and away from more touristy areas, yet a short ride to all the city has to offer.
Stayed 6 nights in Aug 2017

10/10 Excellent

Kelli , San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, very nice beach & wonderful staff
I really enjoyed my stay at the Ritz in San Juan. Before booking, my friends and I were looking at many other hotels but decided on this one after reading so many great reviews about the staff. The staff at this hotel made all the difference! Every single person who helped us out was friendly, fun and would always go above and beyond in terms of helping us and getting our questions answered. Not only was the staff great, but the hotel is stunning and I love that you could walk right out onto the beach which is well maintained and not too crowded with tourists. We had a great stay and will definitely be back !!
Stayed 7 nights in Aug 2017

10/10 Excellent

RITA, CONNECTICUT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL & SERVICE.
GREAT HOTEL & SERVICE. BY THE BEACH. SHORT EXCURSIONS & TRIP. CASINO. RESTAURANT & MORE. COME BACK ALWAYS. GREAT POOL & BEACH..............

8/10 Good

Na, NYC

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
There are a few good things and a few bad things
Overall it is a nice hotel. The beach in front of the hotel is not that pretty. I am very glad I went to a snorkeling activity outside of the hotel, because that is when I got to see beautiful beaches, otherwise I would have came back home thinking that the beaches in Puerto Rico is not beautiful. Food and drinks are VERY expensive. We paid $19 per drink plus taxes. A lunch by the pool for me and my husband was always more than $100, this is including two drinks. Not to mention the other restaurants which was really expensive too. If you don't mind spending a lot of money on food then this wouldn't be a problem for you. I am posting a picture a lunch that we had at the bar in the hotel. If you check the picture you will see what we had, plus a pina colada and a beer , and it was over $100. The hotel room was not very comfortable. I usually love sleeping in hotels, but not this time. The pillows are VERY flat, and mattress was not comfortable. Also, if you are the kind of person that loves taking uber everywhere, you will be disappointed that uber drivers can not pick you up in front of the hotel. You have to walk outside of the hotel. I am not sure why, but every hotel in San Juan follow this rule. Overall i liked the hotel because the staff made me feel very confortable there, but for the price I expected more from them. I wouldn't stay again at this location.
Stayed 8 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it, definitely coming back next time we make a trip to Puerto Rico!
Stayed 4 nights in Aug 2017

10/10 Excellent

Romeo, Laredo, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facility, amazing staff!
Spent a whole week there. Staff very attentive and courteous; friendly and always available.
Stayed 7 nights in Aug 2017

10/10 Excellent

Zara, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful beach side hotel
The most amazing and beautiful hotel 5 minutes away from the airport with an amazing beach view. The amenities are great (check out the gym!) with a 24 hour pool. Definitely loved my stay here!
Stayed 6 nights in Aug 2017

2/10 Terrible

ibis, miami florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
awful stay
awful experience. Pool with cockroaches, no pool towels, room with mold smell and spots in the carpet, night event schedule never cancelled with previous notification, cocktails glass in the swimming pool, room service salty no presentation.
Stayed 2 nights in Aug 2017

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful setting , near the beach
The restaurant El Molino at the Ritz was overprice and worst food I have ever had for the price. Some dishes were OK., but I was not impressed with what they served.
Stayed 7 nights in Aug 2017

2/10 Terrible

L, new york, NY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
RACE
People who work in the hotel only treat non colored people like they're actual guest and everyone else like they don't belong. A shame because PR was beautiful.
Stayed 7 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Had such a great stay at the San Juan Ritz Carlton! The hotel staff were extremely friendly & helpful! Staff were always willing to help & to recommend restaurants & other sites to see around the island! The amenities on site were top notch & the housekeeping & rooms were kept exceptionally clean! After staying at the Ritz, I'm not sure if I could stay anywhere else & get the same attention!
Stayed 7 nights in Aug 2017

10/10 Excellent

Tony, Sudbury Ma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the hotel it was close to the beach
My family and I had a wonderful experience and the staff was very pleasant and hard working. My husband was spoiled I must say! He requested a certain fruit and the next day one of the staff memeber came to our room and delivered it to him. We want to come back soon. Thank you again
Stayed 7 nights in Aug 2017

10/10 Excellent

Sherri, New Orleans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heartwarming and magical
Upon arrival, I knew that this experience would be memorable. The staff was so kind and helpful. They actually made you feel like royalty. My overall experience was amazing. I would recommend that you give the Ritz a try. Excellent.
Stayed 6 nights in Aug 2017

10/10 Excellent

Frank, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely Good
If you wish to indulge, this hotel won't disappoint. It is expensive.
Stayed 8 nights in Aug 2017

10/10 Excellent

Vee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the BEST Hotel
I had multiple options regarding picking a hotel in Puerto Rico. I picked the Ritz Carlton, hearing rumors that it was an above average hotel. This hotel could have been the entire vacation. I have no complaints. The room was spectacular, and the staff was the definition of customer care. The staff truly made this vacation amazing. The pool, jacuzzi, pool side bar, lobby bar, breakfast buffet, and other amenities were of the highest caliber. I can not thank the staff enough for going above and beyond for taking care of my family and myself.
Stayed 5 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Room comfort
Nice hotel near beach
I love having the door open for me every time I go in and out !!! The lobby has beautiful art !!! Clean !!!! The beach staff was very professional and always willing to go that extra mile for me !!!!
Stayed 7 nights in Aug 2017

10/10 Excellent

w, queens ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
11 anniversary
We were very happy with our Stay at the resort The staff was the highlight of our stay The BLT Restaurant was very impressing. We will return in the future.
Stayed 7 nights in Aug 2017

4/10 Poor

Fred, Aspen

Liked: Cleanliness
Disliked: Staff & service
The club on the 9th floor was very underwhelming. Service was hard to find the food was buffet quality and the room was freezing. This was not a first class experience . Three star would be a stretch. Underwhelmed and Dissapointed
Stayed 6 nights in Aug 2017

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Amazing
Ok, I always give a little bit of leeway to beachfront hotels for maintenance because with a constant stream of customers tracking in sand and saltwater, and with the onslaught of seawater, humidity, and wind from being on the ocean, I expect there to be a little bit of salt on the windows and some fading of paint and carpets, So while the Ritz Carlton wasn't absolutely pristine, it was still an amazing stay. The staff is absolutely amazing. The staff on the beach will set up an umbrella, put on a lounge cover, bring you towels, and give you everything you need for a day at the beach Sunscreen and bug spray are available at the beach entrance. There is also security at the entrance to make sure no one enters the property who isn't staying there. The pool staff is equally conscientious. They clear unused chairs frequently and will move umbrellas to allow you to sit in the shade Once again, sunscreen and bug spray are provided, along with citrus water which is ic cold and refilled frequently. I can't say enough about the staff in the restaurants. They remembered us from visit to visit, no matter which on sire restaurant we visited. The ocean front restaurant has amazing views and the food is excellent. The breakfast buffet is delicious, and the barista struck up a conversation with me, gave me a party, and had the pastry chef make me guava pastries for the next day after hearing I hadn't tried guava before. Its an amazing property with an amazing staff.
Guava Pastries
View from the restaurant
Stayed 5 nights in Jul 2017

10/10 Excellent

Arturo, North Bergen, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with a View
My stay at the Ritz was a very impressive one. The facilities it offered, from the jacuzzi to the pool to the beach entrance, everything was well thought-out. I must say this is one of the best hotels I've ever stayed at. The staff was nice and helpful. The place was kept clean at all times, and even my room had constant cleaning even when i wasn't there. I strongly recommend it to anyone.
Stayed 6 nights in Aug 2017

10/10 Excellent

Tamika, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Means Take Puerto Rico
We absolutely enjoyed our stay at the Ritz. We were greeted with drinks and smiling faces. Our hotel room was very clean and there was always someone to refresh your room at a moments notice. The morning breakfast buffet was awesome as well. We were in close proximity to walk at get a variety of food options. We rode the bus to Old San Juan (bus stop right outside the hotel) and was able to site see along the way. We caught an uber ride back (reasonable fair). 5 days in Puerto Rico was more than enough time to see it all and not have to try and cram it all in one weekend.
Stayed 5 nights in Jul 2017

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel close to the airport.
The hotel lives up to its luxury name to a certain extent! Although the staff and amenities boast comfort and elegance, certain aspects bring it a step down from others in its class. The toiletries are not replenished daily so, one has to ask for them which is uncommon in most hotels, even ones below the Ritz Carlton name. The hallways reek of marijuana smell and, for us against such habits and with children, it is a very unpleasant way to spend your vacation! Despite the above we spent a lovely time while attended by kind and helpful staff.
Stayed 3 nights in Aug 2017

8/10 Good

Jim, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Near beach and airport.
Breakfast choices were disappointed. Potatoes were horrible done. More choices needed
Stayed 2 nights in Aug 2017

8/10 Good

Austin , ES. PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel, nice friendly, respectful staff
awesome place, i wish they advertised the fact that you could have a fridge and micro wave in your room for a nomonal fee.
Stayed 6 nights in Aug 2017

10/10 Excellent

Renee, Buffalo, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, friendly staff!
We had a great time at the Ritz-Carlton San Juan. From the welcome drinks to the chocolates left with the turn down service, everything was wonderful. Every staff member was friendly and helpful. There were many complimentary perks to take advantage of. We truly enjoyed our stay and are already planning a return trip!
Stayed 7 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach front hotel with outstanding staff
I am really impressed with the staff at the hotel. Every person I came in contact with was eager to please, be helpful, and were very polite and friendly. When you speak to the staff they are genuine in responding to your questions and are knowledgeable about places to explore during your stay. The restaurants are great and the service is too!
Stayed 6 nights in Aug 2017

10/10 Excellent

Tracey, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked the beach. Hotel was wonderful. It is a resort experience as there are few amenities near by. Highly recommended.
Stayed 5 nights in Aug 2017

8/10 Good

steve, spring lake nj

Liked: Staff & service
YES
The room had a mildew smell......some furniture pretty old. Bannister in elevator broken and falling off the wall.
Stayed 4 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful facilities, staff was friendly, professional & very accommodating. Very close to airport but you hardly notice the air traffic, if at all.
Stayed 5 nights in Aug 2017

10/10 Excellent

Fanny&Elsa , Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff!!!
Diana in the front office was amazing - such pleasant demeanor and excellent customer service. It's hard to accommodate people arriving at 5am - when your room will not be ready until 3pm - but she made it very pleasant that it was hard to be irritated about the situation after a 7 hour flight....we would totally stay there again - luxury at it's finest!!
Stayed 5 nights in Aug 2017

8/10 Good

Martyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like most people trying a new location, you ask friends who have been there and you read online reviews. Having done my research, I chose the Ritz Carlton because of its pool area and immediate proximity to a fantastic beach first (knowing this would be where we spend most of our time). The room and the immediate proximity to the airport were aspects I was prepared to be more flexible on - especially based on other reviews . The pool area and the beach were as good as I expected and the room was much better. The immediate proximity to the airport is a huge bonus and almost zero transfer time and no disruption of air traffic noise as the airport isn't that busy. The truly best aspect of this hotel is the staff. They are helpful, friendly, engaging and professional. The area around the hotel; is safe but a little 'meh' so we just took taxi's and Ubers into town and the many other locations we visited The food in the hotel is truly great, from the amazing buffet breakfast to the causal poolside food and the ultimately the Steakhouse (BLT - weird name to me but the food was amazing)
Stayed 7 nights in Jul 2017

8/10 Good

Donna, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was at the Ritz for the first time with my family and loved it, would definitely come back again soon.
Stayed 6 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel on the beach.
Nice hotel on the beach with very attentive staff.
Stayed 7 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The outside was great, amazing beach and pool. Staff was great, casino is small but nice
Stayed 6 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time, nice accommodations, nice pool, nice staff and good food.
Stayed 5 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience! Would recommend this hotel to anyone. Staff was very helpful and courteous. Near the airport and other activities in the area. Stayed for 6 nights and everything was perfect. Hotel was always clean, overall excellent customer service.
Stayed 6 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Amazing experience, beautiful, close to the beach. Nice staff, welcoming atmosphere.
Stayed 4 nights in Jul 2017

8/10 Good

ricardo, Odessa, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
It was a excellent hotel and would recommend it to anyone!
Stayed 7 nights in Jul 2017

10/10 Excellent

MZ, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view from the 8th floor
Great hotel, great restaurants, awesome breakfast and friendly staff. My wife, daughter and I visited during my birthday. They upgraded our room from pool view to ocean view with balcony.
Pool view from the room
Pool
Breakfast at mares
Pool and beach view from the room
Stayed 6 nights in Jul 2017

10/10 Excellent

Ms Marietta, Birmingham, AL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospitality, Good Food and Fun
We spent three nights at the Ritz-Carlton San Juan, We were greeted with kindness, helped to find places we needed to go and made to feel welcome and cared for at every turn. Because of circumstances and the reason for our trip, we ate most of our meals in the hotel. Each meal was better than the last at the 4 different restaurants. We were brought complimentary food the moment we sat in any of the restaurants. All of the food was excellent and the service was the best we have ever experienced anywhere. We spent a couple of hours in the casino one night and again, everyone was so nice and my guys enjoyed playing cards and winning! One afternoon we were able to sit by the pool and again, with kindness and hospitality we were set up on chairs around a beautiful pool right by the ocean. No detail was missed- when we needed an extra pillow it arrived in minutes, a rental car place in the hotel parking deck made our excursions easy and when we needed a cab, the bellman had one waiting. Overall, it was one of the best hotel experiences we've ever had- and we have traveled a lot! We will be back!
Stayed 3 nights in Jul 2017

10/10 Excellent

Jesse, San Antonio, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay with private beach access. Blah blah blah blah blah....
Stayed 5 nights in Jul 2017