Ratings based on 265 Verified Reviews
They paid and stayed. We double-checked.
3.3 Room cleanliness
3.5 Service & staff
3.0 Room comfort
2.9 Hotel condition
They paid and stayed.
by A verified traveller from Staten Island, NY
Never againPosted 13-Sep-2014
This was my third stay at this hotel. I hadn't been there in two years and boy how it's changed. The room was awful. I don't expect much but I do expect clean walls. There were scuff marks everywhere. I stayed five nights. I didn't request maid service until my third day. I stripped the sheets so that the maid would know that I wanted them changed. I left my room at 9AM and returned at 1. The room hadn't been touched. I left the room and went to the beach. When I got back to my room, I saw the maid had been there. At night, I turned down the sheets and saw that they had not been changed even though I STRIPPED THE BED MYSELF!! There was still some sand in the bed and I saw that there was a stain on the sheets left from my makeup. I mentioned earlier that I waited several hours for maid service. Checkout is at noon. The day that I was leaving, prior to checkout, I was in my room getting undressed when the door began to open. I screamed. The door clothes. This happened at about 11 AM. There was no sign on the doorknob requesting maid service. The front desk was often unmanned during the day. The staff at the bar/restaurant was amazing and I would recommend hanging out there during the day or night. Do not stay at this hotel. DO visit the restaurant.
for Everyoneby A verified traveller
The Beach House ExperiencePosted 30-Aug-2014
Pros: The beach and everything was convenient and with walking distance.
Cons: The water supply of the beach house.
Location: There were several restaurant and fast food locations along with great shops to buy souvenirs from.
It was an overall great experience to stay at the beach house hotel. The service was awesome and the backyard of the hotel featured the beautiful waters of puertorico.
by A verified traveller from T
Enjoy the beachPosted 23-Aug-2014
We got lost and trying to call the facility without respond.
by A verified traveller
Beautiful beach, but....Posted 19-Aug-2014
The hotel sits right on a gorgeous beach, with numerous beach activities available, so if that's all you care about, this is the place for you. We, however, wanted more than that, and unfortunately the hotel proved lacking in almost everything else. The room we had was very small, with 2 beds, an ancient tv on the ceiling, and plastic windows. It wasn't dirty, but it didn't feel very clean either. I have to say, thought, that most of the employees at the hotel were very friendly and helpful.
by A verified traveller from mi.
Close to beachPosted 31-Jul-2014
This isn't a hotel it's more of a motel, the rooms are to small and nasty. We had to stay out all day till late at night just so we won't have to stay in the room. No space and totally an unforgettable experience. I would never recommend this hotel toanyone.
by A verified traveller from Puerto Rico
Close to the beachPosted 29-Jul-2014
Don't expect quality. The only good thing is the location and the personnel.
for Everyoneby A verified traveller from Puerto Rico
Close to beachPosted 21-Jul-2014
Pros: Service was perfect.
Cons: Room aperance
Need improve in facilities and rooms are to all and need to put more attention to details.
for Couplesby tried from Boston
Not so comfyPosted 24-Jun-2014 on Hotels.com
Not worthy for money spend
for Familiesby Daddy Gringo from Puerto Rico
Not what you thinkPosted 22-Jun-2014 on Hotels.com
I booked a stay here on transit to the other part of PR. It was late and we just needed to rest for awhile. I booked this place due to the pics online and the website. The hotel was not what I expected at all. Just low quality all around. It looked like they tried to have the place nice, but it just not kept well. I heard that they have a lot of parties and gatherings there. I can see that. I can see having a party and having too much. Then, getting a place there to sleep it off. Not really caring about the stay.
for Getaway With Friendsby Barry from Canada
Right on the beachPosted 18-Jun-2014 on Hotels.com
Excellent location right on the beach. Rooms are not so great and hotel is in rough shape. no hot water in my room and shower was not so great