Never again Posted 13-Sep-2014
This was my third stay at this hotel. I hadn't been there in two years and boy how it's changed. The room was awful. I don't expect much but I do expect clean walls. There were scuff marks everywhere. I stayed five nights. I didn't request maid service until my third day. I stripped the sheets so that the maid would know that I wanted them changed. I left my room at 9AM and returned at 1. The room hadn't been touched. I left the room and went to the beach. When I got back to my room, I saw the maid had been there. At night, I turned down the sheets and saw that they had not been changed even though I STRIPPED THE BED MYSELF!! There was still some sand in the bed and I saw that there was a stain on the sheets left from my makeup. I mentioned earlier that I waited several hours for maid service. Checkout is at noon. The day that I was leaving, prior to checkout, I was in my room getting undressed when the door began to open. I screamed. The door clothes. This happened at about 11 AM. There was no sign on the doorknob requesting maid service. The front desk was often unmanned during the day. The staff at the bar/restaurant was amazing and I would recommend hanging out there during the day or night. Do not stay at this hotel. DO visit the restaurant.
Comment from Hotel Management
1-Oct-2014 by Richard, Hotel Management
Dear Misscapulet, thank you for taking the time to write your review. We appreciate the fact that you have visited our hotel on several occasions but certainly regret that your most recent stay did not live up to your previous experiences with us. As you already know, maid service in our hotel is always available but is upon request. We make every effort to keep the rooms clean and comfortable. I apologize for any shortcomings you may have experienced in this respect but I am sure that had this been brought to the attention of our front office staff they would have been obliging and more than happy to remedy this situation. Regarding the front desk staffing, there is always a front office attendant during the day. He/she may be checking a room or be performing some other task that requires that they momentarily leave the front office but it is never unmanned during the day. I would like to thank you for complimenting our restaurant and bar employees and we will be sure to share both the positive as well as the constructive comments with our entire staff. I thank you for sharing your experience with us and for having chosen our hotel on several occasions and hope you will give us the opportunity to serve once again.