In-room safe, desk, soundproofing, iron/ironing board

Reviews of San Juan Airport Hotel

3 out of 5
San Juan Airport Hotel
LMM International Airport, Terminal D Airport Hotel (SJU), Carolina

Reviews

8.2

Very good

Rating 10 - Excellent. 1532 out of 3324 reviews" "
Rating 8 - Good. 956 out of 3324 reviews" "
Rating 6 - Okay. 405 out of 3324 reviews" "
Rating 4 - Poor. 218 out of 3324 reviews" "
Rating 2 - Terrible. 213 out of 3324 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024

8/10 Good

Edgardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bathroom was leaking at shower and toilet.
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and surprisingly quiet given its proximity to the airport. Newly renovated and very comfortable bed.
Stayed 1 night in Mar 2024

8/10 Good

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stafff is very nice
Stayed 1 night in Mar 2024
Response from AJ on Mar 27, 2024
Thank you for choosing our hotel for your stay. We are glad that our staff provided a welcoming experience and hope to welcome you again in future.

10/10 Excellent

Jose A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased
Stayed 1 night in Mar 2024

6/10 Okay

Sarah

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I told them the week before I needed an early check in the next Sunday. They said if one was available we could receive it for $50. We got there at 10 and told to come back at noon our room would be ready. We got there at 1:00 and the cleaning staff was on a lunch break. We sat there 2-1/2 hour waiting for a room, while four others received their keys. Finally my husband stood up and said why haven't we received our room and others have? Very upsetting, only good thing was I used their free laundry service while waiting.
Stayed 1 night in Mar 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well located and accessible for late night passengers.
Stayed 1 night in Mar 2024
Response from AJ on Mar 26, 2024
Thank you for sharing your experience. We are glad the hotel was able to offer a convenient stay for the late flight you had and hope we were able to fulfill every other need you had during your stay. We look forward to welcoming you again in the future.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AJ on Mar 26, 2024
Thank you for sharing your experience. We are glad your enjoyed your stay and hope to welcome you again in the future.

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Not sure why there are complaints. The hotel is IN the airport so yes there will be noise from the planes. My bf and i stayed one night after disembarking from a cruise. We had an early morning flight which made this extremely convenient. Rooms are small but we were only there to sleep a few hours before our flight. It was clean and beds were comfortable. Didnt need the hot tubs since it was 90 degrees out. They would do better with a pool instead.
Stayed 1 night in Mar 2024

8/10 Good

Petagaye

Liked: Cleanliness, staff & service, property conditions & facilities
The walk to the hotel from baggage claim was quite long
Stayed 1 night in Mar 2024
Response from AJ on Mar 25, 2024
Thank you for sharing your experience. We apologize for the inconvenience caused by the distance and hope that we were able to make up for it. We hope to welcome you again in the future.

8/10 Good

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for a delayed flight
Stayed 1 night in Mar 2024
Response from AJ on Mar 25, 2024
Thank you for sharing your experience. We are glad we provided a convenient stay and hope to welcome you again in the future.

8/10 Good

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, amenities
It was clean, quiet and served our purpose.
Stayed 1 night in Mar 2024
Response from AJ on Mar 25, 2024
Thank you for sharing your experience. We are glad that we were able to provide a clean and calm atmosphere. We hope to welcome you again in the future.

8/10 Good

Arnaldo

Very convenient for early flights
Stayed 1 night in Jan 2024
Response from AJ on Mar 25, 2024
Thank you for sharing your experience. We are glad we were able to provide a convenient stay for you and hope to welcome you again in the future.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AJ on Mar 25, 2024
Thank you for sharing your experience. We are glad you were able to enjoy your stay and hope your needs were fulfilled.

8/10 Good

Craig, Midland

Liked: Staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from AJ on Mar 25, 2024
Thank you for sharing your experience. We are glad to provide a convenient stay and hope to welcome you again in the future.

10/10 Excellent

Eduardo, richmondhill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to airport
Stayed 1 night in Mar 2024
Response from AJ on Mar 25, 2024
Thank you for sharing your experience. We are glad that we were able to make a convenient stay and hope to welcome you again in the future.

8/10 Good

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting from the airport to this property was easy but sketchy. The only guy I walked by was a homeless guy sitting in a corner. However the offer a free toothbrush kit when I forgot mine was so nice that it out-weighed that!
Stayed 1 night in Mar 2024
Response from AJ on Mar 25, 2024
Thank you for sharing your experience. We are glad that we were able to improve your stay and hope to welcome you again in the future.

6/10 Okay

JOSEPH

Travelled with partner
Disliked: Amenities
It's a very basic hotel
Stayed 1 night in Mar 2024
Response from AJ on Mar 25, 2024
Thank you for sharing your experience. Our hotel is great for fulfilling necessities and convenience for early flights. We hope that your needs were met and look forward to welcoming you again.

8/10 Good

Louise, Georgetown

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very convenient for an overnight stay to catch a flight the next day. Angel at the front desk was so nice and professional. Offered us water to take for our journey to Old San Juan and gave us recommendations for dinner and even ordered us a cab. Let us have our room early so we could store our luggage in there. The restaurant was way overpriced a charged $5 for a very small cup of coffee. Breakfast was decent but the coffee was not good or hot that’s why we ended up buying it. The fresh made omellets were great though.
Stayed 1 night in Mar 2024
Response from AJ on Mar 25, 2024
Thank you for sharing your experience. We are glad that our staff provided a good stay. We apologize that your experience in our restaurant was not satisfying, as well, as the breakfast. We look forward to welcoming you again.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a convenient place to stay if you’re leaving on a flight. However, being right at the airport, it’s pretty noisy.
Stayed 1 night in Mar 2024
Response from AJ on Mar 25, 2024
Thank you for sharing your experience. We are glad we provided you with a convenient stay and apologize for the inconvenience of the noise. We look forward to welcoming you again.

10/10 Excellent

michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was so welcoming
Stayed 1 night in Mar 2024
Response from AJ on Mar 24, 2024
Thank you for sharing your experience. We are glad our staff provided a welcoming stay and hope to welcome you back in in the future.

8/10 Good

Manuel, Fredonia

Liked: Cleanliness, property conditions & facilities
Was a good experience
Stayed 1 night in Mar 2024
Response from AJ on Mar 22, 2024
Thank you for sharing your experience. We are glad we were able to provide you with a good stay and hope to welcome you again in the future.

8/10 Good

Norberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from AJ on Mar 22, 2024
Thank you for sharing your experience. We are glad you enjoyed your experience and hope to welcome you again in the future.

10/10 Excellent

Millie, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable. Breakfast was delicious with good bread and great coffee. Various choices to pick from. Very satisfied with the service.
Stayed 1 night in Mar 2024
Response from Angel Sanjurjo on Mar 22, 2024
Delighted you enjoyed your stay! Thank you for the kind words.

8/10 Good

Oliver, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for connecting flights
Stayed 1 night in Mar 2024
Response from Angel Sanjurjo on Mar 22, 2024
We're glad top hear it was convenient for you connecting flight! Thank you for your feedback.

8/10 Good

Carina

Liked: Staff & service, amenities, property conditions & facilities
The hotel was nice, for couples hrs... the room and the bathroom are very small. I would suggest to put at least a small refrigerator so the people can place different things including medications.
Stayed 1 night in Mar 2024
Response from Angel Sanjurjo on Mar 22, 2024
Thank you for your feedback. We'll consider your suggestions for improvement.

10/10 Excellent

Israel, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AJ on Mar 22, 2024
Thank you for sharing your experience. We are glad you enjoyed your stay and hope to welcome you again in the future.

10/10 Excellent

KENDALL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 2 nights in Mar 2024
Response from Angel Sanjurjo on Mar 22, 2024
Thank you for your feedback!

10/10 Excellent

chitra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just adjacent to the airport. so, if you have an early morning flight, this is your best bet. It also has a hot tub and spa.
Stayed 1 night in Mar 2024
Response from Angel Sanjurjo on Mar 22, 2024
Thank you for highlighting our convenient location and amenities. We're glad you found our hotel suitable for your early morning flight.

8/10 Good

Rebecca W

Liked: Cleanliness, staff & service, amenities
It was a good deal for a night before our cruise.
Stayed 1 night in Feb 2024
Response from Angel Sanjurjo on Mar 20, 2024
Glad to hear your experience was smooth and enjoyable! Thanks for sharing.

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and staff was friendly.
Stayed 1 night in Mar 2024
Response from AJ on Mar 20, 2024
Thank you for sharing your experience. We are glad that you had a clean stay and that our staff provided a friendly atmosphere. We hope to welcome you again in the future.

10/10 Excellent

Madgary, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Angel Sanjurjo on Mar 21, 2024
Thank you for your feedback!

10/10 Excellent

Ileana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was super easy/convenient to get up in the morning and just walk to the terminal. The staff was very friendly, we ate at the restaurant and we had really good food and our waitress gave us excellent service.
Stayed 1 night in Mar 2024
Response from Angel Sanjurjo on Mar 20, 2024
Glad to hear your experience was smooth and enjoyable! Thanks for sharing.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Angel Sanjurjo on Mar 20, 2024
Thank you for your feedback!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach is beautiful and staff was great
Stayed 1 night in Mar 2024
Response from AJ on Mar 19, 2024
Thank you for sharing your experience. We are glad you enjoyed your stay and hope to welcome you again in the future.

10/10 Excellent

LEIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely recommend this hotel, especially if you have an early flight. It was so convenient to be right at the airport. Staff is friendly, and the room was clean and comfortable.
Stayed 1 night in Mar 2024
Response from AJ on Mar 19, 2024
Thank you for recommending our hotel. We're thrilled to hear that our convenient location, friendly staff, and comfortable rooms made your stay enjoyable. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.

6/10 Okay

Olga

Liked: Cleanliness, staff & service
Convenient and clean but basically a cold and pretty basic needs. Didnt have any tissue and coffe pot was broken.
Stayed 1 night in Mar 2024
Response from Alondra Jimenez on Mar 20, 2024
Thank you for taking the time to share your thoughts with us. We're glad to hear that you found our establishment convenient and clean. We apologize for any inconvenience caused by the lack of tissue and the broken coffee pot. Your feedback helps us improve, and we'll work to ensure such issues are promptly addressed for a more comfortable experience in the future. We hope to have the chance to welcome you back soon.

8/10 Good

Merna, Hawthorne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our flight arrived about 1 a. m. and staying right at the airport was very convenient. There were signs to direct us to the hotel, but we weren’t sure we were going the right way, based on our surroundings. Possibly they are doing construction. The staff was very friendly and checking in was easy. The room was small, but very clean and air conditioned. There was a complimentary breakfast: eggs, bacon, etc. that eliminated the need to find a place to eat in the airport before getting our rental car. Overall we were glad that we chose to stay there get some sleep before starting our adventures in Puerto Rico.
Stayed 1 night in Mar 2024
Response from AJ on Mar 19, 2024
Thank you for sharing your experience with us. We're pleased to hear that our convenient location and friendly staff made your late-night arrival smooth. We apologize for any confusion caused by the surrounding décor, and we appreciate your understanding. It's wonderful to know that you found your room clean and comfortable, and enjoyed our complimentary breakfast. We hope you had a fantastic start to your adventures in Puerto Rico, and we look forward to welcoming you back in the future.

8/10 Good

Priscella

Travelled with family
Liked: Cleanliness, staff & service
This hotel is the noisiest hotel in have ever stayed it. Because the wall are so thin you hear everything
Stayed 1 night in Mar 2024
Response from AJ on Mar 19, 2024
Thank you for sharing your experience. We apologize for the noise caused and hope to provide a better stay for you next stay.

6/10 Okay

Donica

Travelled with family
Restaurant is fabulous - the hotel is in the old airport terminal so no soundproofing at all. Signs from terminal to find the hotel are practically non-existent. Staff at check in is pretty indifferent.
Stayed 1 night in Mar 2024
Response from Alondra Jimenez on Mar 19, 2024
Thank you for sharing your experience. We're delighted to hear you enjoyed our restaurant. We apologize for any inconvenience caused by the lack of soundproofing and signage to our hotel. Your comments will certainly help us improve and enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide a more seamless stay.

8/10 Good

BART

Liked: Cleanliness, staff & service
Disliked: Amenities
Tv clock
Stayed 1 night in Mar 2024
Response from Alondra Jimenez on Mar 19, 2024
Thank you for sharing your experience. We are glad you enjoyed your stay and hope to welcome you again in the future.

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It’s nothing special, but it’s a good place to just spend one night. It’s not a place to stay a few days. The restaurant was good but service was very very slow. Took over an hour to get a quesadilla. They kept telling me “it’s being prepared, it’s almost ready” for so long that I was sure it was going to be cold by time it got to me.
Stayed 1 night in Mar 2024
Response from AJ on Mar 20, 2024
Thank you for sharing your feedback with us. We appreciate your comments and regret any inconvenience caused by the slow service in the restaurant. Rest assured, we will address this issue with our team to ensure a more efficient dining experience for our guests. We hope to have the opportunity to welcome you back for a smoother stay in the future.

10/10 Excellent

Jakki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure staying with you guys. Highly recommend for layover flights!
Stayed 1 night in Dec 2023
Response from Alondra Jimenez on Mar 19, 2024
Thank you for sharing your experience and for choosing our hotel for your stays. We look forward to welcoming you again in the future.

10/10 Excellent

Donica

Travelled with partner
The rooms are not insulated for noise, but the restaurant food was excellent.
Stayed 1 night in Mar 2024
Response from AJ on Mar 16, 2024
Thank you for sharing your experience. We are glad you enjoyed your experience and apologize for the inconvenient noise. We hope to welcome you again in the future.

10/10 Excellent

Tammy

Travelled with family
This hotel had everything you could want! It had a restaurant, bar, and a beautiful rooftop patio complete with lounge chairs, outdoor showers and hot tub!
Stayed 1 night in Mar 2024
Response from AJ on Mar 16, 2024
Thank you for sharing your experience. We are glad we met your needs and hope to welcome you again in the future.

6/10 Okay

David

Liked: Cleanliness, staff & service
Convenience for an early morning flight is the only reason to use this hotel.
Stayed 1 night in Mar 2024
Response from AJ on Mar 16, 2024
Thank you for sharing your experience. We are glad we were able to make your stay convenient and hope to welcome you again.

10/10 Excellent

Meagan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when you have an early morning flight.
Stayed 1 night in Mar 2024
Response from Alondra Jimenez on Mar 19, 2024
Thank you for sharing your experience. We are glad you enjoyed your stay and glad it made it more convenient. We look forward to welcoming you again in the future.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AJ on Mar 16, 2024
Thank you for sharing your experience. We are glad we met your needs and hope to welcome you again in the future.

6/10 Okay

Chester

Travelled with family
Liked: Cleanliness
Disliked: Amenities
When you open the door to room, you find a stark, colorless room stripped bare. No decor, not at all inviting. No extra blankets when we got cold from robust air con that could not be reset to higher temp. Beds were comfortable. Bathroom was okay, shower temp hard to control, plenty of hot water. We spent a total of 12 hrs. in room after our late arrival. Cost was over $235 a night, steep for what you get. Location designed for a captive audience of passengers arriving on late flights. Long walk from the terminals, but signs to hotel were plentiful. Hot breakfast buffet included: scrambled eggs, bacon, sausage, potatoes, toast, cereal and omelets made to order. Coffee ran out with at least a half hour left of service. Repair of auto machine attempted, but was unsuccessful. Several staff were informed of the problem; one worker shook his head, no more. There was a restaurant adjacent to breakfast room, why not bring an urn from there? Just before free breakfast buffet ended, a worker brought a pot of hot coffee, refilled urn.
Stayed 1 night in Mar 2024
Response from AJ on Mar 13, 2024
Thank you for sharing your feedback with us. We sincerely apologize for the disappointment you experienced during your recent stay. Your comments regarding the room decor, temperature control, and amenities have been duly noted, and we will address these issues with our team to ensure improvements are made. We understand the importance of a comfortable and inviting environment for our guests. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future for a more enjoyable experience.