3 outdoor pools, pool umbrellas, sun loungers
Check availability

Reviews of BlueBay Villas Doradas - Adults Only - All Inclusive

4 out of 5
BlueBay Villas Doradas - Adults Only - All Inclusive
Playa Dorada 538, Puerto Plata, Puerto Plata

Reviews

7.4

Good

Rating 10 - Excellent. 344 out of 1004 reviews" "
Rating 8 - Good. 301 out of 1004 reviews" "
Rating 6 - Okay. 163 out of 1004 reviews" "
Rating 4 - Poor. 94 out of 1004 reviews" "
Rating 2 - Terrible. 102 out of 1004 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Janelly

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Yuliana Ventura on Apr 12, 2024
Estimada Janelly,Muchas gracias por haber elegido BlueBay Villas Doradas como su destino de vacaciones.Lamentamos muchos no haber cumplido con sus expectativas, Esperamos nos brinde la oportunidad de recibirlos una vez mas.Saludos,Yuliana Ventura

4/10 Poor

Edwin

Disliked: Cleanliness, property conditions & facilities
Food not good. Rooms are old. Poor hot water. Drainage at bath tub very bad. Air condition with too much noise. Very cooperative and helpful staff. Room 2104.
Stayed 3 nights in Mar 2024
Response from Yuliana Ventura on Apr 4, 2024
Dear Edwin,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

6/10 Okay

Sonia

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Yuliana Ventura on Apr 4, 2024
Estimada Sonia,Muchas gracias por haber elegido BlueBay Villas Doradas y por su puntación.Esperando poder darle la bienvenida pronto.Saludos Yuliana Ventura

10/10 Excellent

BABATUNDE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice environment with beautiful view
Stayed 3 nights in Mar 2024
Response from Yuliana Ventura on Apr 3, 2024
Dear Babatunde,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

2/10 Terrible

Yohanna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hostel is a place for people of 70 and 80 years old, not for young people, they don't play good music, you need a waitress, I don't like you, I expected something better
Stayed 2 nights in Mar 2024
Response from Yuliana Ventura on Apr 3, 2024
Dear Yohanna,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

6/10 Okay

Theresa

This a place that wouldn’t want to revisit. Someone had a key to my room and opened the door. I yelled out why are you opening my door they apologize and then left. The food wasn’t all that, the place should be updated. You had to ask for towels and water.
Stayed 4 nights in Dec 2023
Response from Yuliana Ventura on Apr 3, 2024
Dear Theresa,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

10/10 Excellent

REYES

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was clean quiet walking distance to the beach great staff
Stayed 2 nights in Mar 2024
Response from Yuliana Ventura on Mar 28, 2024
Dear Reyes,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

8/10 Good

Andrea

Stayed 2 nights in Mar 2024
Response from Yuliana Ventura on Apr 17, 2024
Estimada Andrea,Muchas gracias por haber elegido BlueBay Villas como su destino de vacaciones.Muchas gracias también por su valoración.Esperamos poder darle la bienvenida una vez mas.Saludos Yuliana Ventura

10/10 Excellent

Rochelle

Liked: Amenities
Blue Bay doesnt disappoint. The entertainment staff is so much fun had lots of laughs with Jesus and Edwin the Dj. we have been here many times before and we will be back the ocean is amazing, the pools are clean and the food options are also great. We have no complaints we were there to celebrate our anniversary, my birthday and just relax!!! we had the opportunity to try the ala carte restaurants and we enjoyed the seafood and italian the best. thank you Blue Bay for the lovely experience Jacky and Rochelle
Stayed 6 nights in Mar 2024
Response from Yuliana Ventura on Mar 26, 2024
Dear Rochelle,Thank you very much for choosing BlueBay Villas Doradas as your new home away from home!It is a real pleasure to read your comments and know that your vacation experience exceeded your expectations.We are glad to know that you liked our entertainment program which was organized specially for you to enjoy it. Thank you for highlighting our staff, we will share your comments with all them so they can continue offering a personalized and exceptional customer services. We look forward to welcoming you again!Regards,Yuliana Ventura

10/10 Excellent

RAFAEL, Yonkers

Travelled with family
Liked: Staff & service, amenities
Nice small place ,but the rooms need updates
Stayed 2 nights in Mar 2024
Response from Yuliana Ventura on Apr 3, 2024
Dear Rafael,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. At the same time we want to apologize for the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

6/10 Okay

Maria

Stayed 1 night in Mar 2024
Response from Yuliana Ventura on Apr 12, 2024
Estimada Maria,Muchas gracias por habernos elegido como su destino de vacaciones, laméntanos no haber llenados sus expectativas.Esperamos nos de la oportunidad de recibirlos una vez mas.Saludos,Yuliana Ventura

6/10 Okay

Ksanthipi

Travelled with group
Liked: Staff & service
Property let us check in early which was much appreciated. We had requested 2 double beds in our booking and were given one queen bed upon checking, stating we hadn't made it clear with the hotel that we wanted 2, even though our booking stated 2 double beds. However, we were given 2 double beds the next day. Food was not the greatest quality, but the fruit was top notch. Also, alcoholic drinks were just okay. Beach chairs and beach were nice.
Stayed 3 nights in Mar 2024
Response from Yuliana Ventura on Mar 19, 2024
Dear Kssanthipi,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience.We are very sorry for the inconveniences presented, we take into account the suggestions of our guests, they are always subject to availability. And we can read that the necessary changes were made the next day.At the same time we want to apologize for the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement. Our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. Thank you once again for your review. Best regards.Yuliana Ventura

8/10 Good

Rigoberto

Liked: Cleanliness, staff & service, amenities
The Hotel needs general maintenance; rooms.
Stayed 4 nights in Mar 2024
Response from Yuliana Ventura on Mar 16, 2024
Dear Rigoberto,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to thank you for sharing your comments and highlight each point of improvement and good things experienced, we are working hard to increase our service quality in order to offer a service that exceeds the expectations of our customers. At the same time we want to apologize for the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement. Our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. Thank you once again for your review. Best regards.Yuliana Ventura

4/10 Poor

John Paul

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Food was horrible. Drinks were horrible. My fiancé and a couple of other people got sick from the food. Rooms were outdated and not clean. Parts of the resort were also not clean. The entertainment was great and we met a lot of great people. We will not be back.
Stayed 7 nights in Mar 2024
Response from Yuliana Ventura on Mar 16, 2024
Dear John Paul,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

4/10 Poor

Richard

Small, fun but very rundown
Stayed 3 nights in Mar 2024
Response from Yuliana Ventura on Mar 10, 2024
Dear Richard,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

6/10 Okay

John

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hidden fees are the biggest disappointment. 1. WiFi daily fee, per device(It didn’t work half of the time) 2. Guest fee was $82 a person daily, if someone even visits you. 3. Room safe usage fee (Never heard of before) 4. The lobby was the only update part of the property. 5. This hotel is a 3 star tops…
Stayed 4 nights in Feb 2024
Response from Yuliana Ventura on Mar 6, 2024
Dear john,Thank you very much for choosing BlueBay Villas Doradas as your vacation destination.We are very sorry for the inconveniences presented, the information on the cost of Wi-Fi is published, and we verified your reservation and it is for 1 person, and the extra charge for 1 additional person is US82 per person per night.I truly hope you will grant us the opportunity to welcome you again in the future to present you the improvements reached due to your valuable feedback. Sincerely Yuliana Ventura

4/10 Poor

Douglas LEE

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The most important thing is that the WiFi connection was not working good had to get it redone every day and having to pay 3.00 a day for Internet, that was not working good cutting off in the rooms and not working around the property…. and the rooms was hot water was not working had to call to get out water.. and when it was raining water was dripping in my room and the key card stopped working 3 times and I didn’t have by my phone….. so not a very good place.. we are not recommended to anyone
Stayed 4 nights in Feb 2024
Response from Yuliana Ventura on Mar 5, 2024
Dear Douglas Lee,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

6/10 Okay

MICHAEL

Travelled with group
Liked: Staff & service
Relatively nice quiet property. Staff is very nice and tries hard to make sure your stay is enjoyable. The buffet food selection is minimal, and often, things like bacon and ketchup are rare or missing from breakfast. The beach was kept clean, and they have a reasonable amount of beds and sun shades available. This resort did not have any pool or beach drink service which came as a surprise for an all inclusive. Overall our stay was enjoyed, and we felt very safe here.
Stayed 7 nights in Feb 2024
Response from Yuliana Ventura on Mar 2, 2024
Dear Michael,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations.Best regards.Yuliana Ventura

10/10 Excellent

Susan Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were outstanding. The beach was very well maintained. The rooms could use a little updating but were acceptable. Would recommend.
Stayed 6 nights in Feb 2024
Response from Yuliana Ventura on Feb 24, 2024
Dear Susan Marie,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back Yours sincerely,Yuliana Ventura

8/10 Good

Luana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The entertainment staff were excellent.
Stayed 9 nights in Feb 2024
Response from Yuliana Ventura on Feb 23, 2024
Dear Luana,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

6/10 Okay

Bryan

Travelled with partner
Liked: Cleanliness, staff & service
Did not approve of $3 per day charge for a safe to store valuables, $3 per day charge if you want internet. Restaurants have charges on foods ,its an "all inclusive " not a "some inclusive " they even had charges on some drinks.
Stayed 3 nights in Feb 2024
Response from Yuliana Ventura on Feb 21, 2024
Dear Bryan,Dear customer, We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to thank you for sharing your comments and highlight each point of improvement and good things experienced, we are working hard to increase our service quality in order to offer a service that exceeds the expectations of our customers. At the same time we want to apologize for the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement. Our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. Thank you once again for your review. Best regards.Yuliana Ventura,

4/10 Poor

Suzanne Theresa

Travelled with group
Disliked: Amenities
A very old safe didn’t work. Lights didn’t work and they had cockroaches.
Stayed 11 nights in Jan 2024
Response from Yuliana Ventura on Feb 17, 2024
Dear Suzanne Theresa,Thank you very much for sharing with us about your experience at BBVD resort.Each one of your reviews are highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and confort.Please accept our most sincere apologies for not exceeding your expectations. I would appreciate if you could spare a few moments of your time, to share a more detailed feedback in order for us to improve our level of service and customer satisfaction in the futureRegards,Yuliana Ventura

6/10 Okay

Whitney

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
BlueBay is an older property so you can expect it to be more authentic. The staff was very kind and energetic. The restrooms need complete remodeling as the jets were very dirty and the sink area had an ant issue. Food options were good and I loved how much effort the staff put into decor each night. However, it would be nice to have all restaurants open on the weekend and have a more efficient way to reserve spots before the morning of. The beach area was nice but it was also difficult to get towels each day due to there not being a system in place to keep up with them. The drinks were good, but not strong at all. You must be VIP for premium liquor and have a guaranteed spot at the beach. Also, during our stay they were doing a promotion for a vacation package and attempted to convince us to purchase the package by down talking their very own hotel, BlueBay. They presented it as if it wasn’t a “time share” but it was definitely the same concept, which totally blind sighted us and took up an hour of our time that we simply wanted to enjoy ourselves. Overall, we made the best of it and enjoyed ourselves, but there are improvements to be made.
Stayed 4 nights in Feb 2024
Response from Yuliana Ventura on Feb 14, 2024
Dear Whitney,First and foremost, allow me to greatly thank you for your recent visit to Bluebay Villas Doradas Resort and for sharing your experience.I want to let you know that we are truly concerned with the outcome of your experience and w regret to know that we did not exceed your expectations this time.I am aware our public relations team have sent you a private message for the proper follow up.I truly hope you will grant us the opportunity to welcome you again in the future to present you the improvements reached due to your valuable feedback. Sincerely,Yuliana Ventura

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff is incredible, very nice and embracing.
Stayed 6 nights in Jan 2024
Response from Yuliana Ventura on Feb 11, 2024
Dear, Curtis,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

4/10 Poor

Lisa, New York

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I used to go to Bluebay all the time 12 years ago. Nothing has been done to enhance or update the property. I was only staying for 3 days and had 3 rooms due to poor keeping of the rooms
Stayed 3 nights in Feb 2024
Response from Yuliana Ventura on Feb 11, 2024
Dear Lisa,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

10/10 Excellent

Calvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing
Stayed 1 night in Jan 2024
Response from Yuliana Ventura on Feb 4, 2024
Dear Calvin,Warmest regards from BlueBay Villas Doradas!Thanks for choosing us as your holidays destination. Our mission is to create memories exceeding the expectations of our guests at all times and it is a pleasure for us to know you had a amazing stay in our property.Best Regards,Yuliana Ventura

6/10 Okay

lorenzo

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Yuliana Ventura on Feb 4, 2024
Dear Lorenzo,Thank you very much for sharing with us about your experience at BBVD resort.Each one of your reviews are highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and confort.Please accept our most sincere apologies for not exceeding your expectations. I would appreciate if you could spare a few moments of your time, to share a more detailed feedback in order for us to improve our level of service and customer satisfaction in the future. Regards,Yuliana Ventura

10/10 Excellent

Alba Nerys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Yuliana Ventura on Jan 30, 2024
Dear Alba Nerys,Warmest regards from BlueBay Villas Doradas!Thanks for choosing us as your holidays destination. Our mission is to create memories exceeding the expectations of our guests at all times and it is a pleasure for us to know you had a amazing stay in our property.Best RegardsYuliana Ventura

4/10 Poor

Jeidy Desiret

Stayed 5 nights in Jan 2024
Response from Yuliana Ventura on Mar 20, 2024
Estimada Jeidy Desiret,Muchas gracias por su comentarios nos disculpamos sin presento algún inconveniente durante su estadía esperamos poder cambiar su percepción, si nos permite una oportunidad en una próxima ocasión.Saludos,Yuliana Ventura

2/10 Terrible

Emilia

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Oh boy where do I start? Let me say first that this was the worst experience ever. Food was absolutely terrible, extremely limited choices and totally tasteless and unappetizing. Don’t think that a la carte restaurants are better so be prepared to be constantly frustrated with the food. Then the drinks! What’s included it’s only the Dominican alcohol, beer and wine. We tried numerous mixed drinks and we never really felt alcohol in any of them. The beer and wine, you get it in a little plastic glass, and is as strong as water. Same with coffee, light to the point where you wonder if it’s coffee or just colored water. The whole resort is a health hazard. We slip, trip and fall quite few times. The worst was when we were walking thru an area which was freshly painted (with red paint and no warning) so I slipped and fell. Thank God I was ok however I was red from tip to toe, my dress, my legs, my slippers, my hands and arms. Their reaction :”oh sorry, you can give us the dress to wash it”. The beach chairs and towels - constant struggle to find any. We eventually got towels next day and didn’t return them till last day because we were afraid we’re going to not get any anymore. The room - not really clean, everything very old, the fridge was not working and the doors were very difficult to open. We had to keep trying the key over and over again till eventually will open but then you enter the room, close the door behind you and minutes later bam! The door it’s open, by itself
Stayed 5 nights in Jan 2024
Response from Yuliana Ventura on Jan 22, 2024
Dear Customer We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

2/10 Terrible

luis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor building condition compare to the pictures and rating showing. We arrive just 1/2 hour before the checking and they told me that I need to pay $30 to give my room if not we need to wait in the lobby until 3pm sharp.You need to pay for WiFi and room safe. Just after you check in, the restaurant for lunch is close. So… you are screw up already just arriving. Pool chairs ruin and broke and pool tile need to update. Room very bad conditions. I left the next day and ask for refund of the days that are not be there but they said not..not..not…. Finally when I check out they have the courage to tell me “ hope to see you soon”. Sorry for Puerto Plata. Never again
Stayed 2 nights in Jan 2024
Response from Yuliana Ventura on Jan 19, 2024
Dear Customer We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

8/10 Good

Calvin

Stayed 5 nights in Jan 2024
Response from Yuliana Ventura on Jan 30, 2024
Dear Calvin,Warmest regards from BlueBay Villas Doradas!Thanks for choosing us as your holidays destination. Our mission is to create memories exceeding the expectations of our guests at all times and it is a pleasure for us to know you had a amazing stay in our property.Best RegardsYuliana Ventura

10/10 Excellent

Fior

Stayed 3 nights in Jan 2024
Response from Yuliana Ventura on Jan 18, 2024
Warmest regards from BlueBay Villas Doradas!Thanks for choosing us as your holidays destination. Our mission is to create memories exceeding the expectations of our guests at all times and it is a pleasure for us to know you had a amazing stay in our property.Best RegardsYuliana Ventura

10/10 Excellent

Daniel

Stayed 14 nights in Dec 2023
Response from Yuliana Ventura on Jan 18, 2024
Warmest regards from BlueBay Villas Doradas!Thanks for choosing us as your holidays destination. Our mission is to create memories exceeding the expectations of our guests at all times and it is a pleasure for us to know you had a amazing stay in our property.Best RegardsYuliana Ventura

4/10 Poor

Hernan

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Yuliana Ventura on Jan 18, 2024
First and foremost, allow me to greatly thank you for your recent visit to Bluebay Villas Doradas Resort and for sharing your experience.I want to let you know that we are truly concerned with the outcome of your experience and w regret to know that we did not exceed your expectations this time.I am aware our public relations team have sent you a private message for the proper follow up.I truly hope you will grant us the opportunity to welcome you again in the future to present you the improvements reached due to your valuable feedback. Sincerely,

6/10 Okay

Regina

Travelled with family
Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2023
Response from Yuliana Ventura on Dec 17, 2023
Estimada Regina,Gracias por haber elegido BlueBay Villas Doradas como su destino vacacional y por haber compartido su experiencia.Esperamos poder darle la bienvenida nuevamente.Saludos,Yuliana Ventura

6/10 Okay

Maria

Stayed 4 nights in Nov 2023
Response from Yuliana Ventura on Feb 1, 2024
Dear Maria,Thank you very much for sharing with us about your experience at BBVD resort.Each one of your reviews are highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and confort.Please accept our most sincere apologies for not exceeding your expectations. I would appreciate if you could spare a few moments of your time, to share a more detailed feedback in order for us to improve our level of service and customer satisfaction in the future.Regards,Yuliana Ventura

2/10 Terrible

Edwin

Liked: Staff & service
The restaurant have problem with the quality of the product
Stayed 6 nights in Nov 2023
Response from Yuliana Ventura on Nov 24, 2023
Dear customer, We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to thank you for sharing your comments and highlight each point of improvement and good things experienced, we are working hard to increase our service quality in order to offer a service that exceeds the expectations of our customers. At the same time we want to apologize for the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement. Our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. Thank you once again for your review. Best regards.Yuliana Ventura

10/10 Excellent

Riquerly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó todo
Stayed 1 night in Nov 2023
Response from Yuliana Ventura on Nov 20, 2023
Estimada Riquerly,Muchas gracias por elegir Blue Bay Villas Doradas para pasar sus vacaciones y por tomar parte de su tiempo para compartir su experiencia.Nos alegra leer que disfrutó sus vacaciones junto a nosotros, muchas gracias por resaltar la amabilidad de nuestros colaboradores, compartiremos su comentario con cada uno de ellos.Esperamos tener la oportunidad de darle la bienvenida nuevamente.Saludos cordiales,Yuliana Ventura

10/10 Excellent

EDUARDO

Travelled with partner
Liked: Amenities
The employees are great always friendly and making sure you have the best experience of your stay. Kevin from entertainment is great he engages with guests jokes around to make guests happy and welcome
Stayed 1 night in Nov 2023
Response from Yuliana Ventura on Nov 20, 2023
Dear Eduardo,thank you very much for choosing BlueBay Villas Doradas as your new home away from home!It is a real pleasure to read your comments and know that your vacation experience exceeded your expectations.We are glad to know that you liked our entertainment program which was organized specially for you to enjoy it. Thank you for highlighting our staff, we will share your comments with all them so they can continue offering a personalized and exceptional customer services. We look forward to welcoming you again!regards,Yuliana Ventura

10/10 Excellent

Josuan

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Yuliana Ventura on Nov 20, 2023
Dear valuable customer: Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

10/10 Excellent

Mideccy

Liked: Cleanliness, staff & service, property conditions & facilities
It was such an amazing time! Would definitely recommend
Stayed 4 nights in Nov 2023
Response from Yuliana Ventura on Nov 16, 2023
Dear valuable customer,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

8/10 Good

Eve

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nightly entertainment was excellent, I enjoyed myself.
Stayed 3 nights in Nov 2023
Response from Yuliana Ventura on Nov 16, 2023
Dear valuable customer, Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

8/10 Good

MARIZA VENUS

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great time
Stayed 3 nights in Nov 2023
Response from Yuliana Ventura on Nov 16, 2023
Dear valuable customer,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

8/10 Good

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 5 nights in Nov 2023
Response from Yuliana Ventura on Nov 16, 2023
Dear Mr. Jamie Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

6/10 Okay

Margarita

Liked: Staff & service
Stayed 4 nights in Oct 2023
Response from Yuliana Ventura on Nov 16, 2023
Estimada Margarita,Gracias por haber elegido BlueBay Villas Doradas como su destino vacacional y por haber compartido su experiencia. Esperamos darle una cálida bienvenida nuevamente. Saludos cordiales,Yuliana Ventura

6/10 Okay

Javan

Liked: Staff & service
First time
Stayed 4 nights in Nov 2023
Response from Yuliana Ventura on Nov 16, 2023
Dear valuable customer: Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

6/10 Okay

Hermes

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Yuliana Ventura on Nov 16, 2023
Dear valuable customer: Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

4/10 Poor

Roldan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Mal servicio, problemas con la habitacion, comida muy limitada, ni variedad de comida, restaurante solo disponible uno por dia, el que ellos quieren y en ocaciones no hay disponibles porque tienen un tema. Los temas tienen menu limitado, y en mi caso que no como de casi nada dominicano, la noche dominicana me tube que acostar sin cenar
Stayed 2 nights in Oct 2023
Response from Yuliana Ventura on Nov 16, 2023
Estimado huésped:Gracias por compartir sus comentarios con nosotros y tomarse el tiempo para hacernos llegar sus observaciones. Le aseguramos que las opiniones de nuestros clientes son tomadas en alta estima.Esperamos que nos permita la oportunidad de darles la bienvenida nuevamente y pueda ver las mejoras que estamos realizando.saludos,Yuliana Ventura

6/10 Okay

Miguelina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Oct 2023
Response from Yuliana Ventura on Oct 27, 2023
Dear valuable customer: Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura