Property grounds

Reviews of Bungalows Santa Cruz

3 out of 5
Bungalows Santa Cruz
Calle del Morro S/N, Puerto Escondido, OAX

Reviews

8.2

Very good

Rating 10 - Excellent. 31 out of 65 reviews" "
Rating 8 - Good. 17 out of 65 reviews" "
Rating 6 - Okay. 11 out of 65 reviews" "
Rating 4 - Poor. 3 out of 65 reviews" "
Rating 2 - Terrible. 3 out of 65 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Adelaida

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff very friendly
Stayed 2 nights in Mar 2024

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is everything you need Security at night. Staff is so sweet and hopefully, shops are at walking distances and restaurants around the area are great. Beach is a 1 minute walk and it’s not crowded! I would stay here again
Stayed 1 night in Mar 2024
Response from Mónica on Mar 26, 2024
Thank you for staying with us, We appreciate your feedback.

2/10 Terrible

Aneurin

Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Mónica on Mar 8, 2024
Lamentamos no haya sido de su agrado el establecimiento, nos será de mucha utilidad pueda indicarnos que fue lo que no le gusto para poder mejorar esa parte.Gracias por sus comentarios y puntuación.

10/10 Excellent

Jorge

Travelled with group
Liked: Amenities, property conditions & facilities
Close to everything
Stayed 3 nights in Feb 2024
Response from Mónica on Feb 26, 2024
Thanks for staying with us! We appreciate your feedback

8/10 Good

Elizabeth

Stayed 2 nights in Feb 2024
Response from Mónica on Mar 26, 2024
Gracias por su puntuación y por haberse alojado con nosotros.

10/10 Excellent

Nancy

Stayed 14 nights in Dec 2023
Response from Mónica on Jan 15, 2024
Muchas gracias por alojarse con nosotros, agradecemos mucho su puntuación. Nos da mucho gusto saber que disfruto su estancia con nosotros.La esperamos en un futuro no muy lejano en esta su casa.

10/10 Excellent

Eva

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay. The suite up the hill was beautiful, with incredible views and impeccably maintained. The kitchen was surprisingly well appointed and we basically had a private pool five feet from the door. The main hotel restaurant was delicious, and service all around was fantastic.The funucular to access the suite was a blast. We can't wait to return.
Stayed 4 nights in Nov 2023
Response from Mónica on Dec 23, 2023
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Laurens Aron, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The bungalows are part of the (great) Santa Fe hotel. I had the suite on top of the hill, very special. But only upon arriving I found out that it was actually only the bedroom of the suite, which for instance meant that we had no mini bar or fridge in the room. Weird! View, location, pool etc were great.
Stayed 4 nights in Oct 2023
Response from Mónica on Nov 6, 2023
We are sorry about the fridge, that category not have that amenity,we are pleased to know that you still enjoyed your stay.with us. Than you for your comments.

10/10 Excellent

Arturo

Stayed 2 nights in Sep 2023
Response from Mónica on Sep 15, 2023
Muchas gracias por alojarse con nosotros, agradecemos mucho su evaluación.

10/10 Excellent

Stefanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful, safe and walkable to all areas. The staff is amazing and the rooms are huge and comfortable. The pool is spotless and refreshing ⭐️⭐️⭐️highly recommend ⭐️
Stayed 7 nights in Jun 2023
Response from Mónica on Aug 3, 2023
Thanks for staying with us! We appreciate your feedback.

10/10 Excellent

Sonia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This property is great. The staff were so helpful. Everything was in working condition and enjoyable. I would book here again. I love this place!
Stayed 6 nights in Jul 2023
Response from Mónica on Jul 18, 2023
Thanks a lot for your preference!! We appreciate your feedback.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bungalows were quite large and roomy. The pool was lovely and pleased that we were able to use the pool from Santa Fe resort. The cleaning staff and the service in the restaurant were awesome. The check-in ladies were great and a quick checking. Quite noisy with traffic when sitting on the deck. Would be nice to have AC in the main living area of the bungalow. Great location except for the noise.
Stayed 10 nights in Feb 2023
Response from Mónica on Mar 8, 2023
Thanks for staying with us! We appreciate your feedback!

8/10 Good

Robbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Oct 2022

10/10 Excellent

Sergio Guerrero

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how safe it was
Response from Mónica on Nov 5, 2022
Thank you for your comments, your feedback is very important for us.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
It was ok, the kitchen area looked to dark and a little dirty
Stayed 2 nights in Jul 2022
Response from Mónica on Aug 23, 2022
Thank you for your comments, We are going to work in the clean of the kitchen. Thaks for staying with us.

10/10 Excellent

Lidia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD PLACE TO STAY
Stayed 3 nights in Jun 2022
Response from Mónica on Jun 10, 2022
Thanks for staying with us! We appreciate your feedback.

10/10 Excellent

Antonio Lopez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place very clean and the staff was very helpful.
Stayed 5 nights in Apr 2022
Response from Mónica on Apr 27, 2022
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

norbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay and perfectly located .
Stayed 3 nights in Apr 2022
Response from Mónica on Apr 27, 2022
Thanks for staying with us! We appreciate your feedback!

8/10 Good

lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked having a kitchen. the AC was worked. the pool was perfect temperature. the staff was very helpful.
Stayed 2 nights in Apr 2022
Response from Mónica on Jun 10, 2022
Thanks for staying with us! We appreciate your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly clean and an amazing price!! The beach was right across the street, and the staff was friendly and accommodating.
Stayed 7 nights in May 2021
Response from Mónica on May 13, 2021
Thanks for staying with us! We appreciate your feedback!

4/10 Poor

Verified traveller

Stayed 6 nights in Mar 2021
Response from Mónica on Mar 23, 2021
¡Gracias por alojarse con nosotros! Su opinión es muy importante.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La alberca nos gustó la comida les falta cervicio en la al verca y mas gente para tener mejor servicio
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
This hotel was very spacey, clean & it has a great location.
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for price!!! Enjoyed our stay
Very happy with our stay. Ideal location. Good wifi. Bathroom and room fine. Great location. No complaints really. Kitchen is a little dingy but you won't be cooking anything when you can eat so cheaply on the beach !

10/10 Excellent

Ricardo C.

Liked: Cleanliness, staff & service, room comfort
incredible view and privacy
The Honeymoon suite is on a top of a hill secluded by a nice garden with private parking and its own pool (shared with only a couple other units). Unparalleld view and privacy!

4/10 Poor

Simon, Pointe-Claire, QC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wrong, for us !
On arrival we realized the hotel room was very close to and facing a busy road and very noisy. Lady luck, right across was the Hotel Santa Fe under same management and we obtained a lovely room, expensive, but worth it.

4/10 Poor

Adryusabr

Liked: Staff & service
Disliked: Room comfort
Photos are NOT for the priced anounced!
Be aware! The website photos are from the hotels presidential suite!!! 4x plus the price anounced!! The room you will get is dark and dunging and smells like a cave- a matter of fact we decided to PAY DOUBLE $ to move the hotel santa fe side- we could not do the dungy rooms! Hotel Santa Fe is nice but pricy. Food is good, but our entire family got food bourne stomach flu for 5days! I would pick Hotel Innes- more central in the beach orla-for the price- much better trade for your $!!!

6/10 Okay

Verified traveller

Liked: Staff & service

10/10 Excellent

Kasparus, Astana

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
HIGHLY RECOMMENDED
Most commendable about the hotel is its excellent restaurant. After heading out to the various beach palapa restaurants and being ripped-off with bad food and terrible service, we had dinner at the hotel restaurant once and never looked back! Food was well-priced, the menu varied – with an amazing vegetarian selection (unheard of in Mexico) – and every dish we sampled was absolutely delicious. The bungalows are not bungalows at all but rather a kind of house with 4 apartments. That said, each has a very private feel and has a pleasant terrace with table, chairs and hammock. There is a very nice pool in leafy surroundings with sun-loungers. The apartment itself is spacious with basic furnishings. There is a free purified water dispenser on each floor which is excellent. The TV has English channels. Within a few steps of a gorgeous white-sand beach with large waves. The hotel is within short walking distance of an ATM, shops, and a supermarket. The air-conditioning is efficient but oddly placed. The ceiling fans work well although they are rather noisy. On the down side, the wifi although free had a very weak signal. The service at the front desk was variable from somewhat hostile to passable. The apartments on the lower floor are not recommended because of foot traffic – try for one on the top floor. Although the terraces are sea-facing, you cannot see the sea because of the tall palm trees on the beach covering the view. Overall, highly recommended.

8/10 Good

Steve, Santa Fe, New MExico

Liked: Cleanliness, staff & service, room comfort
Great for the price
I have stayed here 3 times in the last two years. The staff is fantastic... the rooms are clean a tad dated maybe .. but still very nice....The hotel is convenient within walking distance of the main beaches.

8/10 Good

jjcann

Liked: Staff & service, room comfort
Great hotel in a great place
We loved Puerto Escondito. The weather was great, the visits were wonderful and the people were awesome. This hotel fit right into our great visit. Nice pool, nice large rooms and great free breakfast. I would stay there again.

8/10 Good

Lorraine, Vancouver, Canada

Liked: Cleanliness, staff & service, room comfort
A laid back vacation
We stayed in Bungalows Santa Cruz, located in two buildings adjacent to Hotel Santa Fe. The Bungalows were clean, with basic kitchen supplies and a hammock on the front porch. The entire complex has beautiful gardens, four smaller pools so that you can choose where you want to hang out and is quiet. Located on the main corner at the northern end of the zicatela, so it's convenient to get to everything. The only negative was that the bungalows faced right onto the street, so it was on the noisy side. Also the pillows were hard as well as the beds, so keep this in mind if this bothers you. The beaches are beautiful. Fishing is good and abundant. Whale and dolphin watching is prime in this area. It's very safe and you can walk pretty much anywhere. Best restaurants are on the Adoquin and Rinconada,and the Sushi place on the Zicatela strip is amazing. The restaurant in the Casablanca Hotel serves the best gourmet food at very reasonable prices (located on the Adoquin). No pressure to buy anything from the vendors. People are friendly. Taxis cost 25 pesos pretty much anywhere

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

6/10 Okay

Crystal, California

Liked: Room comfort
Bungalows Santa Cruz/hotel Santa Fe
Reservation staff did not speak English. They were neither friendly nor unfriendly. Rooms were huge. Restaurants staff spoke English and the food was good but s little pricy.

8/10 Good

speedmachine

Liked: Cleanliness, staff & service
would book again
clean room, top location (few minutes walk to swimming and surfing beach, as well to the city-center), very good breakfast and dinner, beds are not too good but ok for the price, internet did not work

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

L, Naperville, IL

Liked: Property conditions & facilities, room comfort
Bungalows Santa Cruz
This is a decent place to stay. Very well located in Puerto Escondido with easy walks to the main beaches. It is right next to the Hotel Santa Fe, and the two properties share a reception desk and staff. The rooms are fine. The property itself is nice, fairly extensive, atomospheric. There are four swimming pools in all between the two hotels. We went for a swim at the nicer of the two pools at the Bungalows Santa Cruz, pictured on the website, and we were told by another guest that it was a private pool only for certain bungalows. We never verified this with the staff, just left and went to a different pool. The staff was very stingy about giving towels. They only gave us two towels for our family of four, and were very reluctant to give us more. That was disappointing. I had to ask for more towels twice, and they never came, so my husband went to the front desk and was able to get just two more.

8/10 Good

Anonymous

Liked: Cleanliness, staff & service, room comfort
hoel santa fe puerto escondido
restfull

10/10 Excellent

GUSTAVO NAZIK CADENA

Stayed 2 nights in Dec 2023
Response from Mónica on Dec 23, 2023
Muchas gracias por alojarse con nosotros, gracias por su puntuación es muy importante para nosotros.Esperamos nos pueda visitar nuevamente.

8/10 Good

ARACELI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los Bungalows estan muy comodos y equipados, excelente ubicacion y muy buena agua caliente para bañarse. El internet es malo pero en general es una buena opcion
Stayed 6 nights in Nov 2023
Response from Mónica on Dec 4, 2023
Muchas gracias por alojarse con nosotros, gracias por sus comentarios son muy importantes para nosotros, revisaremos la falla del internet.

10/10 Excellent

REGINA

Stayed 5 nights in May 2023

10/10 Excellent

pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación y muy limpio
Stayed 3 nights in Apr 2023
Response from Mónica on Apr 14, 2023
Muchas gracias por sus comentarios y su preferencia.

10/10 Excellent

Luis Paulo Garcia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena
Response from Mónica on Nov 10, 2022
Muchas gracias por sus comentarios

6/10 Okay

Jorge Arturo

Travelled with family
Liked: Staff & service, amenities
El servicio de limpieza fue deficiente. Falta mantenimiento a las instalaciones y renovación de mobiliario. Le hace falta más iluminación
Response from Mónica on Nov 2, 2022
Muchas gracias por sus comentarios, nos ayudan a mejorar nuestros servicios.

8/10 Good

Lexy Alessia

Stayed 4 nights in Sep 2022

10/10 Excellent

Ricardo Alexis Huerta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación
Stayed 3 nights in Aug 2022
Response from Mónica on Sep 3, 2022
Muchas gracias por haberse alojado con nosotros.Gracias por sus comentarios

10/10 Excellent

Daniela Alejandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar rústico pero a la vez muy limpio, la relación calidad precio, lo vale.
Stayed 3 nights in Aug 2022
Response from Mónica on Aug 23, 2022
Muchas gracias por sus comentarios. Gracias por alojarse con nosotros.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravillosa estancia
Maravilloso hotel, limpieza y servicio. Me la pase super bien. Tiene todo lo que uno necesita.
Stayed 2 nights in May 2022
Response from Mónica on Jun 10, 2022
¡Muchas gracias por alojarse con nosotros! Gracias por sus comentarios.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Me gustó su cuidado y que esta en medio de muchas palmeras y plantas que esta muy cerca de los restaurantes, no me gustó la recepción se tardan mucho en entregar a pesar de que no había gente en la habitación una noche antes y al paracer en la devolución de la habitación igual no son nada flexibles, no se preocupan por conocer tus necesidades
Stayed 4 nights in May 2021
Response from Monica on May 27, 2021
Gracias por haberse alojado con nosotros, lamentamos el check in haya sido lento. Gracias por sus comentarios, nos ayudan mucho a mejorar nuestros servicios.

6/10 Okay

Norberta

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in May 2021
Response from Mónica on May 17, 2021
Muchas gracias por sus comentarios