2 outdoor pools

Reviews of Marriott Puebla Hotel Meson del Angel

4.5 out of 5
Marriott Puebla Hotel Meson del Angel
Avenida Hermanos Serdan 807, Puebla, PUE

Reviews

8.8

Excellent

Rating 10 - Excellent. 437 out of 752 reviews" "
Rating 8 - Good. 214 out of 752 reviews" "
Rating 6 - Okay. 66 out of 752 reviews" "
Rating 4 - Poor. 19 out of 752 reviews" "
Rating 2 - Terrible. 16 out of 752 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Claudia, mexico

Disliked: Cleanliness, staff & service, property conditions & facilities
I just bought an executive suite and they did not wanted to give that one because they said that is not for dogs but a single one very small, I just said no!!! I am not going to accept it so they gave me the room 214 instead of something horrible! The 118 I really recommend to people NOT TO ACCEPT IT. It is small dirty without water service at the toilette (they said it was going to be fixed once people inside!) the staff at the front desk the WORST including the coward female manager that never came out but her subordinates. I REALLY TELL YOU! Do not Go To that hotel I mean IT IS MOT A MARRIOT !!!! In the facts!
Stayed 3 nights in Mar 2024
Response from AT YOUR SERVICE on Mar 28, 2024
Thank you for your comments Ms Claudia. We will of course take in your comments into account for better stays and experience.

10/10 Excellent

Jose, Myrtle Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing gardens
Stayed 1 night in Dec 2023
Response from AT YOUR SERVICE on Jan 7, 2024
ESTIMADA HUÉSPED! GRACIAS POR SUS COMENTARIOS, NOS AYUDA MUCHO MEJORAR LA EXPERIENCIA DE NUESTROS HUESPEDES. ESPERANDO VERLA DE NUEVO EN SU CASA!

10/10 Excellent

Jose A

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AT YOUR SERVICE on Jan 7, 2024
ESTIMADA HUÉSPED! NOS GUSTARIA LEER SUS COMENTARIOS ACERCA DE SU ESTADÍA, NOS AYUDA MUCHO MEJORAR LA EXPERIENCIA DE NUESTROS HUESPEDES. ESPERANDO VERLA DE NUEVO EN SU CASA!

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Response from AT YOUR SERVICE on Mar 13, 2024
Gracias por tomarse el tiempo de calificarnos, agradeceremos nos apoye con sus comentarios para poder mejorar nuestro servicio y brindarle una mejor experiencia en su próxima visita, saludos cordiales.

8/10 Good

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sr. Jesus on Nov 9, 2023
¡¡¡Gracias por sus comnetarios!!

10/10 Excellent

Roger

Stayed 1 night in Oct 2023
Response from AT YOUR SERVICE on Oct 21, 2023
GRACIAS POR SU PUNTUAJE!

10/10 Excellent

LUZ MARIA

Stayed 1 night in Jul 2023
Response from AT YOUR SERVICE on Jul 26, 2023
Gracias por compartir su experiencia

4/10 Poor

david

Stayed 6 nights in Jul 2023
Response from AT YOUR SERVICE on Aug 11, 2023
Estimado huésped! Nos gustaría que nos compartiera sus comentarios sobre su estancia con nosotros, ya que con su retroalimentación podamos mejorar en nuestro servicio para cumplir con las espectativas de nuestros huéspedes!

10/10 Excellent

Gilberto Adrian

Stayed 1 night in Jun 2023
Response from Edith Pérez R. Gte. de Recepción on Jul 23, 2023
Estimado Gilberto Adrian Gracias por su valoración, deseamos nos visite pronto , siempre que sus viajes de placer o de negocios lo traigan a esta bella ciudad.

8/10 Good

Deanna, Mount Vernon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Jun 2023
Response from Edith Pérez R. Front office manager on Jul 23, 2023
Dear Deanna Thank you very much for your ranking. We are glad to know that your stay was great.

4/10 Poor

Barbara

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed at this property previously back in January and loved it, so we booked it again when returning to the US. At check in, we have a pet, small quiet dog. We were told there would be a $35 pet fee, which we knew from staying in January. When charging the $35 pet fee, they charged us $804 pesos, which is approx $45. When I questioned her, she said, no that was correct and that it was because of taxes. I know for a fact my credit card was only charged $35 in January. I let it go as we had already had issues with our truck getting here, spending over 3 hours in the morning getting it fixed, then driving 6 hours to get here. We get to the room, all is fine until we try to put things in the refrigerator that need to keep cool, or they will spoil. The fridge BARELY cooled, I think the room was cooler than the fridge. We made sure it was plugged in and turned it all the way up. Still was not getting cold. Called the front desk. They sent someone out. He checked it, saw it was up all the way. We called back to the front desk and they basically said too bad, it’s turned up all the way. Not really a solution, we already knew that! Apparently there is something wrong with it. So now, we not only were overcharged, but have to throw away the food we had that needed to be refrigerated. Definitely not helpful front desk staff, and that was not the case in January. We will definitely be looking for a new hotel for next year.
Stayed 1 night in May 2023
Response from Edith Pérez R. Front Office Manager on May 4, 2023
Dear Barbara I really apologize for the inconvenience with the fridge we are sharing this information with the maintenance manager to avoid similar situations in the future. About the extra charge for the pet, I can see in the system on your previous stay in January there is a charge for 35 USD plus 19% of taxes, the exchange rate in January was 20.50 so we charged for the pet 717.50+ tax 853.82. Now on this stay, the charge was the same amount 35 USD + taxes, and the exchange rate is 19.30, so we charge 675.50+ tax 803.84 I really thank you for the time to let us know about this opportunity areas. We hope you keep trusting in our service, facilities, and beautiful property.Regards

8/10 Good

Cecilia

Stayed 2 nights in Apr 2023

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from AT YOUR SERVICE on Jan 23, 2023
Thank you for your review!

10/10 Excellent

Nia

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from AT YOUR SERVICE on Jan 8, 2023
Thank you for your review!

10/10 Excellent

JOSE ROMAN

Stayed 2 nights in Dec 2022
Response from SERVICIO AL HUÉSPED on Jan 8, 2023
Gracias por su reseña!

8/10 Good

Ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location with easy access but a little bit noisy due to a high car traffic avenue in front of one of the buildings
Stayed 1 night in Dec 2022
Response from AT YOUR SERVICE on Jan 8, 2023
Thank you for your review!

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel we enjoyed our stay the restaurant was not the best but everything else was great
Response from At your service on Dec 19, 2022
Hello Mr. Jose. We thank you for your feedback! Its very important to us to reach our customers standards. If there is anything in particular we can take a closer look at please let us know. We will take your observation to our restaurant to improve quality. Thank You!

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Servicio al huésped on Oct 25, 2022
Estimado huésped! Gracias por su valoración, esperamos verlo pronto!

6/10 Okay

Daniel

Business traveller
Liked: Cleanliness
Close to freeway
Location is not close to any good restaurants or attractions.
Stayed 5 nights in Aug 2022
Response from Revenue Manager on Sep 12, 2022
Thank you for your candid review. We truly apologize that your recent stay did not meet expectations. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

6/10 Okay

Daniel

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2022
Response from Revenue Manager on Aug 21, 2022
Muchas gracias por calificarnos, nos gustaría conocer un poco más sobre tu estadía para mejorar continuamente. Esperamos tener la oportunidad de recibirle nuevamente.

6/10 Okay

Derrell

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Very pretty grounds
Stayed 1 night in Jun 2022
Response from Revenue Manager on Aug 21, 2022
Thank you for your candid review. I am pleased to hear you and your family enjoyed the stay with us. A positive guest experience is something our staff takes great pride in. We hope you will visit us again.

8/10 Good

Dori

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Perfect Stay for a business trip
Stayed 6 nights in Dec 2021
Response from Marriott Puebla on Dec 19, 2021
Dear Dori, we appreciate your preference! Your comments help us to improve our service. We hope to see you soon!

6/10 Okay

Jason

Stayed 3 nights in Dec 2021

8/10 Good

TERESA

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2021
Response from Marriott Puebla on Dec 2, 2021
Estimada Teresa, Agradecemos sus comentarios, estos nos ayudan a mejorar para así, poder ofrecerle el servicio de calidad que usted merece. ¡Saludos!

10/10 Excellent

Gladis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Nov 2021
Response from Marriott Puebla on Nov 22, 2021
Dear Miss Gladis, we are happy to know that you enjoyed your last stay with us! Your comments are help for us, we hope to see you again. Best regards!

10/10 Excellent

Beverly

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Dog friendly and room service.
Stayed 1 night in Oct 2021
Response from Marriott Puebla on Nov 22, 2021
Dear Miss Beverly, we are happy to know that you enjoyed your last stay at Marriott Puebla. We hope to see you very soon. You and your dog are more than welcome. See you next time!

10/10 Excellent

Melisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this is our fav. hotel. The staff are the best. The food is good. The beds are fantastic and if you have dogs you will love the room the have .
Stayed 1 night in Sep 2021
Response from Marriott Puebla on Nov 22, 2021
Dear Miss Melissa, we are glad to know that you enjoyed your stay with us! We hope to see you soon. Best regards!

10/10 Excellent

Verified traveller

Travelled with pets
Liked: Cleanliness, staff & service
This is a lovely hotel. I stay here every year. Dog friendly with lots of green areas for the pooch.
Stayed 1 night in Aug 2021
Response from Marriott Puebla on Aug 30, 2021
Thank you for your comments. We hope see you soon!

10/10 Excellent

Rogelio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente ubicacion
muy buena ubicacion para conocer Puebla & Cholula
Stayed 1 night in Jul 2021
Response from Marriott Puebla on Jul 20, 2021
Estimado Sr Rogelio, agradecemos su preferencia; sus comentarios son valiosos y nos ayudan a seguir mejorando para ofrecerle la mejor atención, esperamos verlo muy pronto.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was stunning The staff were the best and if traveling with dogs it was the best
Stayed 1 night in Dec 2020
Response from Marriott Puebla on Dec 21, 2020
Dear guest. We are glad to know you enjoyed your stay with us, and we really appreciate your comments. We hope to see you soon. Best regards and happy holidays!

6/10 Okay

Gerardo, Coahuila

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
El hotel muy bien , excelente! El único problema es que en la habitación de abajo mia había unas personas demasiado escandalosas. Muchísimo , todo el día estaban gritando y cantando. Inclusive a las 2:20 am seguían haciéndolo. Fui a descansar y no descanse en lo absoluto
Stayed 1 night in Dec 2020
Response from Marriott Puebla on Dec 15, 2020
Buen día Sr. Gerardo. Nos da mucho gusto saber que el hotel fue de su agrado, y lamentamos saber que su estancia no haya sido de su total agrado. Agradecemos sus comentarios y los tomaremos en cuenta para mejoraar el servico que brindamos. Saludos cordiales.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2020
Response from Marriott Puebla on Nov 9, 2020
Estimado (a) huésped. Muchas gracias por su valoración, esperamos que su estancia con nosotros haya sido de su total agrado. Esperamos verlo (a) pronto. Saludos.

6/10 Okay

Verified traveller

Stayed 11 nights in Sep 2020
Response from Marriott Puebla on Sep 27, 2020
Estimado huèsped, Sus comentarios son valiosos para nosotros, nos ayudan a mejorar y ser la mejor opciòn cada que usted decida visitar Puebla, esperamos verle muy pronto. ¡Saludos cordiales!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly. Beautiful grounds. The room had everything. Room service was excellent.
Stayed 1 night in Sep 2020
Response from Marriott Puebla on Sep 3, 2020
Dear guess, We really appreciate your preference! Your comments really help us to improve our service. We hope to see you very soon.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from PCS on Aug 3, 2020
Thank you so much for your feedback, we are waiting for you, in another occasion.

8/10 Good

Gloria, Honduras

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the first time I stay in this hotel. The staff is nice and friendly and the place in which is located, is very convenient if your visit is more for business. If it’s pleasure, it’s a little far away from the center, no near places to go shopping only a coffee place.
Stayed 4 nights in Mar 2020
Response from Hotel Marriott Puebla Mesón del Ángel on Mar 23, 2020
Thank you for choosing our property, we're glad that you enjoyed your last stay with us. We hope see you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick access from free way. Beautiful property. The service is first class and great restaurant.
Stayed 1 night in Feb 2020
Response from Hotel Marriott Puebla Mesón del Ángel on Mar 23, 2020
Than you for choosing us, we're glad to read your comments. We hope see you soon.

10/10 Excellent

Carlos Salvador

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from MARRIOTT PUEBLA on Jan 8, 2020
Estimado Sr Carlos, Agradecemos su preferencia y esperamos verlo pronto de nueva cuenta, en esta su casa.

10/10 Excellent

Miguel, México city

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in rápido, muy limpio, cómodo, buen restaurante.
Stayed 1 night in Dec 2019
Response from ays on Jan 3, 2020
Estimado Sr Miguel Marriott Puebla Mesón del Ángel agradece su preferencia! Nos complace saber que haya disfrutado de su estancia, pues la familia Marriott trabaja para cumplir con sus espectativas. Esperamos verlo pronto en su proxima visita, en esta su casa. ¡Saludos cordiales!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personnel is very nice. Mr. Pablo definitely has a very welcoming personality and makes people feel like home.
Stayed 1 night in Dec 2019
Response from MARRIOTT PUEBLA on Dec 29, 2019
Dear guest, We really appreciate your preference! We hope that you enjoyed your stay with us! We expect to see you soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with great restaurant and amenities. Will definitely go back.
Stayed 1 night in Nov 2019
Response from MARRIOTT PUEBLA on Nov 23, 2019
Dear guest, We appreciate your preference! Your review helps us to improve our service and offer you a better option every time you decide to stay with us! We hope to see you next time!

8/10 Good

Melquiades

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from MARRRIOTT PUEBLA on Oct 8, 2019
Estimado Sr Melquiades, Agradecemos sus comentarios, no ayudan a mejorar para ofrecerle un mejor servicio.

10/10 Excellent

Gema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for the business traveler that needs to be close to the Mexico-Puebla highway. The hotel staff is very welcoming and helpful and the restaurants are both very good; my favorite is the Mexican Café with an above average breakfast brunch offerings. There are many good hotels in Puebla and I keep coming back because their high service level and food quality. Rooms are clean and reasonable spacious. Water pressure is very good and the bathroom has nice toiletry items. I tend not to book the Executive Rooms as I feel it is quite a walk up/down the hill to those apartments. The rooms are the same as the main section (there are modern looking apartment in the left annex building) and are in a quieter area; the meal area is nice but the breakfast variety is better in the café upstairs. Book this hotel whenever you need expedite service and good rooms for a reasonable price.
Stayed 1 night in Jul 2019
Response from ays on Jul 18, 2019
Dear Guest: Marriott Puebla Mesón del Angel, appreciate your preference and your feedback. We work to improve all our services. Come back soon! ¡Best Regards!

10/10 Excellent

Adesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
It was good stay. Staff was friendly and helpful. Food was good.
Stayed 6 nights in Jun 2019
Response from Paulina Camargo on Jul 3, 2019
Thank you for your review ! We hope that you have the most pleasurable to the experiences.

10/10 Excellent

Adesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was super good especially the view. Breakfast was awesome
Stayed 1 night in Jun 2019
Response from Marriott Puebla Mesón del Ángel on Jun 14, 2019
Dear guest, At Marriott Puebla Mesón del Ángel we really appreciate your preference! We're glad to heard that you enjoyed your last stay at our property. We hope to see you very soon! You will be warmly welcome! Best regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Paulina Camargo on May 6, 2019
Thank you for your review!!

8/10 Good

Ana, CDMX

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice, staff very kind, but we had no hot water during our stay.
Stayed 1 night in Mar 2019
Response from AYS on Apr 5, 2019
Dear Miss Ana Marriott Puebla Mesón del Angel, appreciate your preference and your feedback. We apologize any inconvenience this may have caused to you. Be sure that we are working to avoid this kind of problems, and to have all ready when you want to come back at this your home. Regards!

6/10 Okay

Alejandra

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Marriott Puebla Mesón del Angel on Mar 24, 2019
Estimada Srita Alejandra. En Marriott Puebla, Mesón del Angel, estamos muy agradecidos por su prefrencia, al elegirnos como su hotel de destino durante su visita a la ciudad de Puebla. Agradecemos su puntuación, le garantizamos que seguiremos trabajando para mejorar aquellos aspectos negativos que hicieron que su estancia no fuese tan placentera. Esperamos verla pronto de regreso en esta su casa Marriott Mesón del Angel.

8/10 Good

Verified traveller

Stayed 5 nights in Mar 2019