Desk, soundproofing, free WiFi, bed sheets

Reviews of Sun Inns Hotel Puchong

2.5 out of 5
Sun Inns Hotel Puchong
46-G Pusat Perdagangan One Puchong, Jalan OP 1/5, Puchong, Selangor

Reviews

6.8
Rating 10 - Excellent. 7 out of 57 reviews" "
Rating 8 - Good. 22 out of 57 reviews" "
Rating 6 - Okay. 19 out of 57 reviews" "
Rating 4 - Poor. 4 out of 57 reviews" "
Rating 2 - Terrible. 5 out of 57 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Ching chen, rosemead

2/10 Terrible

FATHIN NADHIRAH

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Just if you had to and no choice at all then you may proceed to book. 1. Staff- very unwelcoming, the man was just playing with phone and the girl didn’t smile at all and ask for guest details and took so long to key in data. Customer service 0. Didnt greet guest. 2. Facilities-poor. Bedsheets have black stain, smelly, old 3. Cockroaches everywhere in the room 4. The stairs alley to lift very smelly 5. They gave us towels inside bags on check in but we didnt hear to give them back at the lobby once check out. The request wasn’t clear and not written anywhere in check in instructions. 6. Iron outside room at the alley shared with others 7. We paid MYR 400 for 2 nights and it’s so unacceptable with the price with the experience we had. Conclusion- check the reviews, and if you really dont have anywhere to stay in puchong then you may. Next time we will just choose somewhere more comfortable even further from our event. Bad experience. Stay because all other hotels walk in are full that night. If not we will just walk away.
Stayed 2 nights in May 2022

10/10 Excellent

Yong m

Stayed 1 night in Dec 2021
Response from OM on Dec 14, 2021
Dear Valued guest, Thank you for your feedback. On behalf of Sun Inns group, we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you. Sincerely, Operation Manager.

8/10 Good

Feykah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from OM on Dec 14, 2021
Dear Valued guest, Thank you for your feedback. On behalf of Sun Inns group, we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you. Sincerely, Operation Manager.

8/10 Good

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2020
Response from Operation Manager on Feb 9, 2021
Dear valued guest, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Operation Manager.

6/10 Okay

Zabidin

Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020
Response from Operation Manager on Feb 9, 2021
Dear valued guest, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Operation Manager.

2/10 Terrible

Ganes

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020
Response from Operation Manager on Feb 9, 2021
Dear valued guest, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Operation Manager.

6/10 Okay

farouk

Business traveller
Stayed 1 night in May 2020

8/10 Good

Verified traveller

Disliked: Cleanliness, staff & service
Not clean bed sheet
Stayed 1 night in May 2020

4/10 Poor

M.manivannan

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Aircond n water hitter very bad
Stayed 1 night in May 2020

8/10 Good

Nabil

Stayed 1 night in May 2020
Response from Operation Manager on Feb 9, 2021
Dear Valued guest, Thank you for your feedback. On behalf of Sun Inns group, we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you. Sincerely, Operation Manager.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly
Stayed 1 night in Mar 2020
Response from Operation Manager on Feb 9, 2021
Dear Valued guest, Thank you for your feedback. On behalf of Sun Inns group, we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you. Sincerely, Operation Manager.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Operation Manager on Feb 9, 2021
Dear Valued guest, Thank you for your feedback. On behalf of Sun Inns group, we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you. Sincerely, Operation Manager.

8/10 Good

Wong

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2020
Response from Operation Manager on Feb 9, 2021
Dear Valued guest, Thank you for your feedback. On behalf of Sun Inns group, we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you. Sincerely, Operation Manager.

8/10 Good

Thaneshwaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Operation Manager on Feb 9, 2021
Dear Valued guest, Thank you for your feedback. On behalf of Sun Inns group, we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you. Sincerely, Operation Manager.

6/10 Okay

Tan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, water leaking flows to the corridor but nobody cares
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bilik hotel, servis dan staff semua ok puas hati, prayer mate pun provided, semua ok, Alhamdulillah
Stayed 1 night in Dec 2019
Response from Operation Manager on Feb 9, 2021
Dear Valued guest, Thank you for your feedback. On behalf of Sun Inns group, we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you. Sincerely, Operation Manager.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019

6/10 Okay

Ng

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019
Response from Ivan on Oct 18, 2019
Dear Ng, Thanks for staying with us. looking forward to accommodate you again. Best Regards, The Management

2/10 Terrible

Peter, Puchong Malaysis

Disliked: Cleanliness, property conditions & facilities, room comfort
Bed was not made and used by previous customer
When I opened the room, to my horror it looks like someone is in the room. The bedsheet was not cleaned and made up. Water heater temperature control can’t be adjusted. Bed sheet and mattress looked old and worn out. Nothing impressed me.
Stayed 1 night in Dec 2017

2/10 Terrible

Jade

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room cleanliness was bad. Nobody clean the room. There were tissues on the floor near the dustbin under the dressing table. Phone spoiled, Lightings bad, bathroom bath gel not filled up.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Operation Manager on Feb 9, 2021
Dear Valued guest, Thank you for your feedback. On behalf of Sun Inns group, we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you. Sincerely, Operation Manager.

8/10 Good

ANOOP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
Room was ok, but clean.
Response from Operation Manager on Feb 9, 2021
Dear Valued guest, Thank you for your feedback. On behalf of Sun Inns group, we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you. Sincerely, Operation Manager.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Budget stay, strategic location
During our stay, the other guests from the connecting room were so noisy throughtout the night and affected the quality of sleep. TV is very small, and bad connections for the TV channels, we were only able to watch one single channel with clear display. Mattress could be more comfortable. Bath towel were slightly torned.

10/10 Excellent

Kevin, Johor

Liked: Cleanliness, staff & service, room comfort
Nice hotel
This is my 3rd stay at this hotel. Still like it very much.
Response from Mira on Feb 16, 2021
Dear Valued guest, Thank you for your feedback.On behalf of Sun Inns group,we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend.Hope to see you again. Thank you. Sincerely, Group Manager.

6/10 Okay

leez, puchong

Liked: Cleanliness, staff & service, room comfort
ask customer to pay extra
I did last minute booking,when i saw the price is very cheap i book for 2night,when i wanna checkout receptionist ask me to pay extra due to staff wrongly give the room,its not my mistake,why should i pay extra??very not satisfied...

6/10 Okay

Verified traveller

Liked: Cleanliness
This is a budget hotel.don't expect to much. The room quite be okay for budget couple. The hotel provided you a small TV and free Wifi. beside the hotel have a mamak stall and you can enjoy your EPL football at the night.

8/10 Good

Kin Kong, Ipoh

Liked: Cleanliness, property conditions & facilities, room comfort
Hotal location
Good
Response from Operation Manager on Feb 9, 2021
Dear Valued guest, Thank you for your feedback. On behalf of Sun Inns group, we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you. Sincerely, Operation Manager.

6/10 Okay

Verified traveller

Malaysia
We book 5 rooms for 5 days..overall is good

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
verg good budget hotel
Nice fof business traveĺler
Response from Operation Manager on Feb 9, 2021
Dear Valued guest, Thank you for your feedback. On behalf of Sun Inns group, we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you. Sincerely, Operation Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
satisfied
It was awesome and the price was reasonable.. had no problem with the environment..looking forward for my next stay
Response from Operation Manager on Feb 9, 2021
Dear Valued guest, Thank you for your feedback. On behalf of Sun Inns group, we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us. Hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you. Sincerely, Operation Manager.

8/10 Good

Alif, Kelantan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for family vacation
Rooms are confortable, my family love it. Price also affordable for budget vacation.

8/10 Good

Cloud

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Operation Manager on Feb 9, 2021
Dear Valued guest, Thank you for your feedback. On behalf of Sun Inns group, we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you. Sincerely, Operation Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
love it
very convienient and affordable. have privacy
Response from Operation Manager on Feb 9, 2021
Dear Valued guest, Thank you for your feedback. On behalf of Sun Inns group, we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us. Hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you. Sincerely, Operation Manager.

4/10 Poor

Y K Lee, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad location
Not recommended for business because it is very difficult even to look for a taxi. Train service not available until at least another 3 years.

6/10 Okay

Norman, Lahad Datu, Sabah

Ok ! the room is quite clean
There is no public transport or taxi available at the hotel very inconvenience. We got to walk all the way from hotel to Setia Walk.

6/10 Okay

Kamarul, Penang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Location, Marred by Poor Service
During check-in we're requested to produce expedia confirmation (hardcopy print-out). This is an inconvenient request, and should be communicated in advance. Secondly, we're requested to place RM30 deposit for the key and tv remote control. Again, this should have been communicated in advance. The staff wasn't pleased when I questioned the rational for the deposit. We checked-in after mid-nite and the lobby was filled with off-duty male staff members playing cards, and smoking cigarettes. Not a pleasant experience for family guests. The blankets and sheets are filled with hair strands.

6/10 Okay

Verified traveller

Wifi Internet Problem
WIfi Internet was down throughout my stay and repeated called to receptionist yet she told me that it was working. I only came to know that the internet connection was having problem from a general cleaner. Otherwise, the hotel is ok and recommended for budget travellers.

8/10 Good

xtine, cavite philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
its really good and comfortable to stay in sun inns hotel
Response from Operation Manager on Feb 9, 2021
Dear valued guest, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Operation Manager.

8/10 Good

edmand, JB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cheap hotel with cleanliness
cheap and clean
Response from Operation Manager on Feb 9, 2021
Dear Valued guest, Thank you for your feedback. On behalf of Sun Inns group, we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you. Sincerely, Operation Manager.

8/10 Good

edmand, jb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and clean
Nice and clean. Not convenient if without car.
Response from Operation Manager on Feb 9, 2021
Dear Valued guest, Thank you for your feedback. On behalf of Sun Inns group, we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you. Sincerely, Operation Manager.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
convenient
Room is very small. small TV is located on top. Bath room is ok, clean and big.

6/10 Okay

Verified traveller

OK Hotel
Kind of noisy although I stated quiet room. Music from coffee shop below play 24hr. I also put non-smoking but when first enter the room there is cigarette smell and an ash-tray inside. So it seems no use putting your request.

8/10 Good

NORAZLINA

Stayed 3 nights in May 2020
Response from Operation Manager on Feb 9, 2021
Dear Valued guest, Thank you for your feedback. On behalf of Sun Inns group, we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you. Sincerely, Operation Manager.

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
lantai bilik air tidak di cuci dan berdaki. aircondition tidak sejuk. hanya angin yang keluar.
Stayed 1 night in Feb 2020

8/10 Good

Lim

Liked: Room comfort
Stayed 1 night in Aug 2019
Response from Ivan on Oct 18, 2019
Dear Lim, Thanks for staying with us. looking forward to accommodate you again. Best Regards, The Management