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Reviews of Hampton Inn & Suites Providence/Smithfield

3 out of 5
Hampton Inn & Suites Providence/Smithfield
945 Douglas Pike, Smithfield, RI

Reviews

8.4

Very good

Rating 10 - Excellent. 551 out of 1000 reviews" "
Rating 8 - Good. 256 out of 1000 reviews" "
Rating 6 - Okay. 76 out of 1000 reviews" "
Rating 4 - Poor. 61 out of 1000 reviews" "
Rating 2 - Terrible. 56 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard, Queens

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was EXCELLENT. I have no complaints.
Stayed 3 nights in Apr 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Easy check in. Clean rooms. Comfy beds.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 10, 2024
We are happy you enjoyed your stay:) Thank you for staying with us!

10/10 Excellent

Izuhunwa, Jamaica

Liked: Cleanliness, staff & service, property conditions & facilities
Everything they had to offer.
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Cotha

Travelled with family
I have stayed here several and I’m disappointed this stay. The breakfast staff was friendly and very helpful and a good breakfast. Someone came into our room while we were out and went through our luggage that person took antibiotics from my bag. The hotel made a charge on my discover card and when I ask about it Maria the staff at the front dest was very rude when I left the desk she made a rude comment behind my back. I will not stay at this Hampton again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were nice and friendly. Room was big and had a comfortable bed
Stayed 1 night in Mar 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Antonio

Travelled with family and small children
Liked: Cleanliness, staff & service
My kids loved it. The pool was good.
Stayed 1 night in Feb 2024

2/10 Terrible

Jayne

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Jennifer, FOM on Feb 13, 2024
Good morning Jayne,Thank you for taking the time to submit a survey on your recent stay with us. We are sorry to hear that your stay was less than expected and hope you will give us the opportunity to make your stay more enjoyable in the future. If there is any feedback you would like to share please feel free to reach out to us.

10/10 Excellent

Kayjammel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jennifer, FOM on Feb 6, 2024
Good morning Kayjammel,Thank you for taking the time to complete a survey on our recent stay with us. We appreciate the high scores you gave us and we look forward to welcoming you back during your future travels.

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and quiet
Stayed 2 nights in Jan 2024
Response from Jennifer, FOM on Feb 2, 2024
Good afternoon NicholeThank you for taking the time to submit a survey on your recent stay with us. We are happy to hear that you enjoyed your stay! We look foirward to welcoming you back during your future travels.

10/10 Excellent

Pamela, Millington

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, plenty of quiet place to walk my dog.
Stayed 3 nights in Dec 2023
Response from Jennifer on Jan 28, 2024
Good morning Pamela,Thank you for time to submit a survey on your recent stay with us. We appreciate the high scores and happy to year you enjoyed your stay.We look forward to welcoming you back during your future travels.

10/10 Excellent

Jennifer, Culver City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was really nice and the rooms were really good quality so I was very satisfied
Stayed 2 nights in Dec 2023
Response from Jennifer, FOM on Jan 23, 2024
Good afternoon Jennifer,Thank you for taking the time to submit a survey on your recent stay with us. We appreciate you taking the time to share your feedback. We are happy to hear you found the rooms to be nice and that you enjoyed your stay. We look forward to welcoming you back during your future travels!

6/10 Okay

Peter

Liked: Cleanliness
Disliked: Property conditions & facilities
This property is starting to look a bit ‘tired’ and needs a refresh. The door locks don’t function properly, and you only get maid service every other day (what’s the point of staying in a hotel wo daily maid service?)
Stayed 3 nights in Jan 2024
Response from Jennifer, FOM on Jan 23, 2024
Good morning Peter,Thank you for taking the time to complete a survey on your recent stay with us. We appreciate your feedback and have shared your comments with the rest of our management team. We do value your comments and use all guest feedback to improve in areas mentioned. I do hope we will have the chance to welcome you back during your future travels.

8/10 Good

Kevin, Richmond Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and staff were very welcoming and polite. I just wish the TVs had streaming services available such as Netflix.
Stayed 4 nights in Jan 2024
Response from Jennifer, FOM on Jan 22, 2024
Good morning Kevin,Thank you for taking the time to complete a survey on your recent stay with us. We appreciate the high scores and your kind words about our staff. We have shared your feedback with the rest of our team. We look forward to welcoming you back during your future travels.

10/10 Excellent

kellie

Stayed 1 night in Jan 2024
Response from Jennifer, FOM on Jan 22, 2024
Good morning KellieThank you for taking the time to submit a survey on your recent stay with us. We appreciate the high scores and look forward to welcoming you back :)

10/10 Excellent

Carrie

Stayed 1 night in Jan 2024
Response from Jennifer, FOM on Feb 13, 2024
Good morning Carrie,Thank you for taking the time to submit a survey on your recent stay with us. We appreciate the high scores and look forward to welcoming you back during your future travels.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great size room and very clean. Everything in working order and even the beds were comfortable.
Stayed 1 night in Jan 2024
Response from Jennifer, FOM on Jan 18, 2024
Good afternoon, Kevin,Thank you for taking the time to complete a survey on your recent stay with us. We appreciate the high scores and we are happy to hear you found the rooms to be comfortable :) We look forward to welcoming you back!

2/10 Terrible

Eric

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jennifer, FOM on Jan 18, 2024
Good afternoon Eric,Thank you for taking the time to complete a survey on your recent stay with us. If there is any feedback you would like to share with us about your stay, or ways we could have made it more comfortable we welcome the opportunity. Thank you again!

10/10 Excellent

Robert

Travelled with family
No issues - all was good
Stayed 2 nights in Jan 2024
Response from Jennifer, FOM on Jan 18, 2024
Good afternoon Robert,Thank you for taking the time to submit a survey on your recent stay with us. We appreciate the high scores and happy to hear you enjoyed your stay with us. We look forward to welcoming you back during your future travels.

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Jennifer, FOM on Jan 11, 2024
Good afternoon PamThank you for taking the time to submit a survey on your recent stay with us. We appreciate the high scores! We look forward to welcoming you back during your next travels

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband & I were very happy with our stay amazing & friendly staff very clean …. Room was very clean & confortable breakfast was also very good & fresh Hampton Inn is so worth the stay & priced so affordable will definitely recommend & will be staying again soon 🤗🤗
Stayed 1 night in Dec 2023
Response from Jennifer, FOM on Jan 8, 2024
Good afteroon Donna,Thank you for taking the time to submit a survey on your recent stay with us. We appreciate your kind words and have shared with the rest of our team :) We are happy to hear you enjoyed your stay and enjoyed the room and breakfast! We look forward to welcoming you back during your future travels

10/10 Excellent

Courtney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to, clean and safe.
Stayed 1 night in Dec 2023
Response from Jennifer, FOM on Jan 7, 2024
Good afternoon CourtneyThank you for taking the time to submit a survey on your recent stay with us. We are happy to hear you enjoyed your stay. We look forward to welcoming you back.

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed, friendly staff and great breakfast.
Stayed 1 night in Dec 2023
Response from Jennifer, FOM on Feb 2, 2024
Good afternoon Mandy,Thank you for taking the time to submit a survey on your recent stay with us. We are happy to hear that you had a comfortable stay! Thank you for your kind words about our staff, we will pass this along to the rest of our team. We look forward to welcoming you back :)

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly accommodating and efficient!!!! We will stay again when in town to visit family. Loved the gymn and pool. Thank you Geronimo!!!
Stayed 4 nights in Dec 2023
Response from Jennifer, FOM on Jan 7, 2024
Good afternoon Sandra,Thank you for taking the time to submit a survey on your recent stay with us. We have shared your comments with the rest of our team. We look forward to welcoming you back the next time you visit the area. We have also shared your kind comments with Geronimo and our team as well. Thank you again :)

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. The staff was so helpful and courteous. I would definitely recommend this hotel .
Stayed 1 night in Dec 2023
Response from Jennifer, FOM on Jan 7, 2024
Good afternoon Maureen,Thank you for taking the time to submit a survey on your recent stay with us. We appreciate your kind words and have shared them with our team. We look forward to welcoming you back during your future travels

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jennifer, FOM on Jan 2, 2024
Good morning, JasonThank you for taking the time to submit a survey on your recent stay with us. We appreciate your high ratings and happy you enjoyed your stay. We look forward to welcoming you back on your future travels

8/10 Good

Laura

Stayed 2 nights in Dec 2023
Response from Jennifer, FOM on Jan 18, 2024
Good afternoon Laura,Thank you for taking the time to submit a survey on your recent stay with us. We appreciate your time and look forward to welcoming you back during your future travels

10/10 Excellent

Maryse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always comfortable
Stayed 1 night in Dec 2023
Response from Jennifer, FOM on Dec 28, 2023
Good morning Maryse,Thank you for taking the time to complete a survey on your recent stay with us. We are happy to hear that you enjoyed your stay and it was a comfortable one. We appreciate you choosing to stay with us during your travels:)Have a great day,Jennifer

8/10 Good

Terry

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jennifer, FOM on Dec 28, 2023
Good morning Terry,Thank you for taking the time to submit a survey on your recent stay with us. We appreciate your time and look forward to welcoming you back during your future travels. Jennifer

8/10 Good

Raeshelle Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jennifer, FOM on Dec 26, 2023
Good afternoon Raeshelle,Thank you for taking the time to submit a survey on your recent stay with us. We appreciate the high scores and look forward to welcoming you back during your future travels. Jennifer, FOM

10/10 Excellent

Victor

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jennifer, FOM on Dec 26, 2023
Good afternoon Victor,Thank you for taking the time to submit a survey on your recent stay with us. We appreciate the high scores and look forward to welcoming you back!Jennifer

10/10 Excellent

charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good, clean, comfortable property. Seems to be well-managed!
Stayed 1 night in Dec 2023
Response from Jennifer, FOM on Dec 26, 2023
Good afternoon Charles,Thank you for taking the time to submit a survey on your recent stay with us. We appreciate the high scores and look forward to welcoming you back during your future travelsJennifer

10/10 Excellent

Olivia

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Jennifer, FOM on Dec 22, 2023
Good afternoon Olivia,Thank you for taking the time to submit a survey on your recent stay with us. We appreciate the high scores! We look forward to welcoming you back during your future travels:)Jennifer, FOM

8/10 Good

Robert

Response from Jennifer, FOM on Feb 13, 2024
Good morning Robert,Thank you for taking the time to submit a survey on your recent stay with us. We appreciate the high scores and look forward to welcoming you back during your future travels.

8/10 Good

Tony, Bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jennifer, FOM on Dec 21, 2023
Good morning Tony,Thank you for taking the time to submit a survey on your recent stay with us. We appreciate the high scores you gave us:) If you have any additional feedback you would like to share we would appreciate it. We look forward to welcoming you back during your future travels.Jennifer, FOM

10/10 Excellent

Maryse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jennifer, FOM on Dec 21, 2023
Good morning Maryse,Thank you for taking the time to submit a survey on your recent stay with us. We appreciate the high scores and happy you enjoyed your stay! We look forward to welcoming you back during your future travels.Jennifer, FOM

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodating but noisey
Our room was ready upon arrival and it was what we asked for. The only drawback was the other residents who were residing there with youth hockey teams who were a bit noisy with what sounded like running in the rooms and jumping on the beds until the late evening hours. Their chaperones did not supervise well.
Stayed 5 nights in Nov 2023
Response from Jennifer, FOM on Dec 18, 2023
Good morning John,Thank you for taking the time to submit a survey on your recent stay with us. We are happy to hear that your room was what you asked for and ready when you checked in :) I apologize for the noise from the hockey team, we do make efforts to keep the groups on lower floors and together, and unfortunately it did not stop the noise. We will, moving forward, come up with additional policies in efforts to ensure this is not happening again. We look forward to welcoming you back during your next travels :)Jennifer, FOM

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect. Well worth the $$$
Stayed 1 night in Dec 2023
Response from Jennifer, FOM on Dec 18, 2023
Good evening David,Thank you for taking the time to submit a survey on your recent stay with us. We appreciate the high scores :) We are happy to hear you enjoyed your stay and everything was perfect! We look forward to welcoming you back during your next travels. Jennifer FOM

10/10 Excellent

Maryse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll be back!
Great staff! Nice room, clean and quiet. Very good free breakfast
Stayed 1 night in Dec 2023
Response from Jennifer, FOM on Dec 18, 2023
Good evening Maryse,Thank you for taking the time to submit a survey on your recent stay with us. We appreciate the high scores :) I have shared your kind words with the rest of our team, and we are all happy to hear you enjoyed your stay. We look forward to welcoming you back during your next travels.Jennifer, FOM

10/10 Excellent

Yoselin

Stayed 1 night in Dec 2023
Response from Jennifer, FOM on Dec 19, 2023
Good morning YoselinThank you for taking the time to submit a survey on your recent stay with us. We appreciate your high scores and look forward to welcoming you back during your future travels :)Jennifer, FOM

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jennifer, FOM on Dec 17, 2023
Good afternoon Michael,Thank you for taking the time to submit a survey on your recent stay with us. We appreciate the high scores and thank you for choosing to stay with us:)We look forward to welcoming you back during your next travels,Jennifer, FOM

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jennifer, FOM on Dec 17, 2023
Good afternoon David,Thank you for taking the time to submit a survey on your recent stay with us. We appreciate the high scores and thank you for choosing to stay with us:)We look forward to welcoming you back during your next travels,Jennifer, FOM

8/10 Good

Kristin

Business traveller
Liked: Property conditions & facilities, room comfort
Everything was great but WiFi does not connect to internet therefore I was unable to do my work while in the hotel
Stayed 1 night in Dec 2023
Response from Jennifer, FOM on Dec 15, 2023
Good afternoon Kristin,Thank you for taking the time to submit a survey on your recent stay with us. We appreciate your feedback! I have shared with the rest of our team, your comment about the wifi so we can look into and resolve the issue. We look forward to welcoming you back during your next travels.Jennifer, FOM

10/10 Excellent

Ryan

Stayed 1 night in Nov 2023
Response from Jennifer, FOM on Dec 15, 2023
Good afternoon Ryan,Thank you for taking the time to submit a survey on your recent stay with us. We appreciate your high scores! We look forward to welcoming you back during your next travels.Jennifer, FOM

6/10 Okay

JAMES

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My wife and I are big fans of Hampton Inn. We're members of the "Hilton Honors" loyalty program. The problems with this particular hotel the lie with the staff. Our schedule of events kept us up very late and sleeping until noon or so. (6 nights) After night 1, I saw a housekeeping supervisor and said "I realize it's 1:00, so we don't need cleaning, but please give us some towels, tissues (there were 2 tissues in the box when we checked in), and toilet paper. (we had 1 roll at check-in) She agreed. When we returned that night, nothing had been provided. The person at the front desk apologized and gave us the items. Same time the next day (1:00 or so), we stopped at the desk as were were leaving for the day and said "Can someone at least provide fresh towels and take the used ones out? And it would be great if someone could clean the room a bit". We came back to the room that night to find that no one had been there. The front desk apologized and gave us fresh towels. No offer to remove the used ones. (or trash) Day 3: 12:45. Stopped at the desk and said: "Our room needs to be serviced". She replied without looking up as if I was bothering her: "Probably can't happen until tomorrow". I said "Tomorrow? It's not even 1:00". She said they'd try. We returned that night to find new towels. The old ones were still there. Bottom line: Our room was never cleaned for our entire stay. The trash was never removed. Nothing to blame but bad management.
Stayed 5 nights in Nov 2023
Response from Jennifer, FOM on Dec 8, 2023
Good afternoon James,Thank you for taking the time to share your feedback with us on your stay at the Hampton Inn, Smithfield RI. I apologize for your frustration with not having the extra amenities you requested, or having your room cleaned after asking. We do take our feedback from our guests to use as a learning experience, I have shared your comments with our team to ensure this does not happen again. I do hope the next time you are in the area, you chose to stay with us again so we may make your experience a positive one. Thank you again for your feedback,Jennifer, FOM

10/10 Excellent

Ragavan

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to my office, nice rsturants meat by
Stayed 3 nights in Dec 2023
Response from Jennifer, FOM on Dec 8, 2023
Good afternoon Ragavan,Thank you for taking the time to share your feedback with us. We are happy to hear that our location was convenient for you for work and restaurants. We appreciate you staying with us and look forward to welcoming you back,Jennifer, FOM

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, but they didn't answer the phones. I called the desk at least 8 times and they never answered.
Stayed 1 night in Dec 2023
Response from Jennifer, FOM on Dec 8, 2023
Good afternoon Deborah,Thank you for taking the time to share your feedback on your recent stay with us. We are happy to hear your stay was great as we strive to ensure every guest has an enjoyable and comfortable stay. I apologize for the phones not being answered when you called, and will speak to our front desk team about this. We look forward to welcoming you back during your future travels. Jennifer, FOM

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely use hotel in future
The hotel was clean, modern and conveniently located. Great restaurant at the end of the road. Very quiet and comfortable. Will definitely use again,
Stayed 1 night in Dec 2023
Response from Jennifer, FOM on Dec 8, 2023
Good afternoon Katherine,Thank you for taking the time to share your feedback about your experience at our hotel. We value your feedback and will share it with our team. We look forward to welcoming you back during your next stay :)Jennifer, FOM

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
RW
Staff was great, I always stay at Hamptons this one needs a little TLC. Carpets are stained, hallways did not smell good. Usually you get great towels and washcloths, ours were thin and threadbare and only got 2 towels and 1 washcloth. Room was clean but not your usual
Stayed 1 night in Dec 2023
Response from Jennifer, FOM on Dec 8, 2023
Good afternoon,Thank you for taking the time to share your feedback with us on your recent stay. Thank you for the kind comments about our staff, I will be sure to share with our team! I have also shared your feedback with our management team about the towels and the hallways/carpets. We look forward to welcoming you back during your next travels to Smithfield.Thank you again,Jennifer. FOM