Lobby

Reviews of Rodd Charlottetown

4.5 out of 5
Rodd Charlottetown
75 Kent St, Charlottetown, PE

Reviews

8.4

Very good

Rating 10 - Excellent. 439 out of 1003 reviews" "
Rating 8 - Good. 357 out of 1003 reviews" "
Rating 6 - Okay. 130 out of 1003 reviews" "
Rating 4 - Poor. 58 out of 1003 reviews" "
Rating 2 - Terrible. 19 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Wilfred

Liked: Cleanliness, staff & service, amenities
Like the old style. Parking not the best. Staff were excellent.
Stayed 4 nights in Mar 2024
Response from Rodd Marketing on Mar 28, 2024
Hi Wilfred, thank you for the nice review. We hope you’ll stay with us again the next time you are in the area.

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for an older hotel.
Stayed 1 night in Mar 2024
Response from Rodd Marketing on Mar 28, 2024
Hi, thank you for the great review. We hope you’ll stay with us again the next time you are in the area.

4/10 Poor

Craig

Stayed 2 nights in Mar 2024
Response from Rodd Marketing on Mar 28, 2024
Hi Craig, thank you for taking the time to leave us a review. We always want to know how we could have made your stay better. If you would like to share details with us, please reach out to us via direct message

10/10 Excellent

Candy

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Rodd Charlottetown on Feb 15, 2024
Thank you for your review.

10/10 Excellent

lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent property kept old charm dining is faboulas
Stayed 1 night in Jan 2024
Response from Rodd Charlottetown on Jan 31, 2024
Thank you for your review, Lee! We're so glad you enjoyed your stay.

4/10 Poor

Donald

Travelled with family
Hotel is maybe a 2 star... in need of updating. Beds were terribly uncomfortable and heating_cooling system loud. I would choose another hotel next time.
Stayed 2 nights in Jan 2024
Response from Rodd Charlottetown on Jan 31, 2024
Thank you for your review, Donald. We have sent your review to our team for further review. If there is anything else you'd like our team to know about, please send us a message.

10/10 Excellent

Erin

Stayed 1 night in Jan 2024
Response from Rodd Charlottetown on Feb 15, 2024
Thank you for your review. We're so glad you enjoyed your stay.

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Dame hotel in Charlottetown, awash in character great value and a stunning ball room. Walking distance to everywhere in Charlottetown, good parking, a pool in the basement with a real deep end. Excellent staff a cool little lounge, good restaurant. 5 Stars every time.
Stayed 1 night in Dec 2023
Response from Rodd Charlottetown on Jan 17, 2024
Thank you for your review, Andy! We're so glad you enjoyed your stay. We hope to see you again soon.

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Nice hotel with a nice style in a fun area, just a bit old and needs some reno touch-ups
Stayed 2 nights in Jan 2024
Response from Rodd Charlottetown on Jan 17, 2024
Thank you for your review. We are in the process of renovating our hotel and have shared your feedback with our team. We hope you'll stay with us again next time you are in the area.

10/10 Excellent

Neil

Stayed 1 night in Dec 2023
Response from Rodd Charlottetown on Jan 17, 2024
Thank you for your review, Neil!

8/10 Good

Peggy

Stayed 1 night in Dec 2023
Response from Rodd Charlottetown on Jan 17, 2024
Thank you for your review, Peggy!

10/10 Excellent

Cindi

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Rodd Charlottetown on Dec 21, 2023
Thanks for your review, Cindi!

10/10 Excellent

Jean-Pierre

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Rodd Charlottetown on Feb 15, 2024
Thank you for your review.

2/10 Terrible

Donald

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We were put on a floor with 2 sports teams. There was eating, laughing and running the halls right outside our door. We asked the Front desk to speak with them but no one came. We had to speak to them ourselves. It did quiet down some but still alot of talking outside our door. Not happy with our visit.
Stayed 1 night in Dec 2023
Response from Rodd Charlottetown on Dec 13, 2023
Thank you for taking the time to leave us a review. It can be a balance for our team when sports teams stay. We apologize for the noise issues you faced. We have passed your comments along to our team. If there is anything else about your stay, that you'd like our team to know about, please send us a message.

8/10 Good

Frederick

Business traveller
Liked: Amenities
I had a pleasant three night stay at the hotel. My room was clean, housekeeping and check-in staff were polite and responsive. I also enjoyed a bowl of beef and barley soup and baked haddock at the restaurant. Older style furnishing and yet updated bathroom and bed. A fully satisfactory hotel for December in Charlottetown.
Stayed 3 nights in Dec 2023
Response from Rodd Charlottetown on Dec 13, 2023
Thank you so much for your review, Frederick. We're so glad you enjoyed your stay. We love hearing about great stays like yours.

6/10 Okay

Lindsay

Stayed 1 night in Dec 2023
Response from Rodd Charlottetown on Dec 13, 2023
Thank you for your review, Lindsay. If there is anything else about your stay, that you'd like our team to know about, please send us a direct message.

10/10 Excellent

Michel

Stayed 1 night in Dec 2023
Response from Rodd Charlottetown on Dec 13, 2023
Thank you for your review.

8/10 Good

Andreas

Business traveller
Liked: Cleanliness, staff & service
Clean, if a little shabby and worn around the edges. Uncomfortable sofa in the room, old and worn. No outlets next to the bed and limited outlets overall. Fast internet. Breakfast was expensive and very basic, ready made fried potatoes, mediocre coffee. Very friendly staff though. Free ample parking. Overall decent value for money, avoid the breakfast there are good local options within walking distance.
Stayed 2 nights in Nov 2023
Response from Rodd Charlottetown on Dec 5, 2023
Thank you for taking the time to leave us a review!

10/10 Excellent

JOHN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great old world hotel full of class, with a wonderful resturant!
Stayed 1 night in Nov 2023
Response from Rodd Charlottetown on Dec 5, 2023
Thank you so much for your amazing review, John!

10/10 Excellent

Kathy

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is lovely. There's exterior renovations being completed, however, the building has lots of charm and appeal. The front desk staff are friendly, helpful and kind. I recommend!
Stayed 1 night in Nov 2023
Response from Rodd Charlottetown on Nov 15, 2023
Thank you so much for your review, Kathy!

2/10 Terrible

Sukhmanpreet

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First they didn’t have my reservation even though it was confirmed from Expedia, then they charged extra 50$ extra, third guests have to pay for parking. Terrible experience!!
Stayed 1 night in Nov 2023
Response from Rodd Charlottetown on Nov 14, 2023
Thank you for taking the time to leave us another review. As we have mentioned on your previous reviews, if there is anything else about your stay, that you'd like our team to know about please send us a direct message. We love to discuss this matter with you.

8/10 Good

Mary Jane

Business traveller
Liked: Cleanliness, staff & service, room comfort
Buisness trip
It's a beautiful old hotel, the rooms and decor need updating and the beds are small.
Stayed 1 night in Nov 2023
Response from Rodd Charlottetown on Nov 14, 2023
Thank you for your review, Mary Jane!

6/10 Okay

Nichole

Travelled with partner
Liked: Staff & service, property conditions & facilities
Just wasn’t what we wanted. Definitely better for a more older crowd.
Response from Rodd Charlottetown on Nov 14, 2023
Thanks for taking the time to leave us a review.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint downtown place
Stayed 1 night in Nov 2023
Response from Rodd Charlottetown on Nov 9, 2023
Thank you for your review, Joseph!

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the architecture of property and details.
Stayed 1 night in Nov 2023
Response from Rodd Charlottetown on Nov 14, 2023
Thank you for your review, Valerie!

8/10 Good

Colleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The exterior is beautiful and lobby feels very grand. The rooms are dated but spacious, and we didnt hear anything from our neighbors. We were on the 5th floor and from where i booked it was not obvious that the elevator only goes to 4. It wasnt an issue for me as i had a knapsack, but i saw others struggling with luggage.
Stayed 2 nights in Oct 2023
Response from Rodd Charlottetown on Nov 7, 2023
Thank you for taking the time to leave us a review, Colleen. Being a historical hotel our hotel does have a few quirks. Our fifth floor was originally staff quarters when our hotel was built in 1931. Because of this the elevator doesn't reach the fifth floor. We do have it in our listing but have shared your feedback with our team. We hope you were still able to enjoy your stay.

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the heritage of the building. Glad to see the exterior work being done. The room decor is in need of an update.
Stayed 1 night in Oct 2023
Response from Rodd Charlottetown on Oct 31, 2023
Thank you for taking the time to leave us a review! We're so glad you enjoyed your stay.

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Rodd Charlottetown on Oct 31, 2023
Thanks for taking the time to leave us a review. If there's anything you'd like our team to know about please send us a message.

10/10 Excellent

lee

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
small bathrooms small beds
Stayed 1 night in Oct 2023
Response from Rodd Charlottetown on Oct 31, 2023
Thanks for your review, Lee.

6/10 Okay

Michelle

Liked: Cleanliness
The price for what youre getting is set abit high, parking is very limited and if you park in the back parking lot there is no door to come in back you have to walk around through the dark. There was toilet paper stuck under the toilet seat with pee which couldve been honestly missed but for me forgetting to clean the toilet is an essential part of cleaning the room. The bed was very comfortable the room itself was abit small though. The whole stay has a somewhat historic feel to it which I found was very nice. Staff was friendly but very interactive. The area is nice alot of options for food and things to see but no information on whats in the area was in my room. Offering a valet parking service for a fee would be a nice addition so you can choose if you want to park and walk through the dark or not.
Stayed 1 night in Oct 2023
Response from Rodd Charlottetown on Oct 23, 2023
Thank you for your review, Michelle. While we are so glad that you enjoyed your stay, we are sorry for the issues you faced during your stay. We value your opinion and have shared your suggestions with our team. If there's anything else you'd like our team to know about, please send us a direct message.

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this property.
Stayed 2 nights in Oct 2023
Response from Rodd Charlottetown on Oct 23, 2023
Thanks for the recommendation Jeff!

8/10 Good

William

Stayed 2 nights in Oct 2023
Response from Rodd Charlottetown on Nov 7, 2023
Thanks for your review, William

10/10 Excellent

Monica

Stayed 2 nights in Oct 2023
Response from Rodd Charlottetown on Oct 16, 2023
Thank you for your review, Monica!

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent location within walking distance of downtown mall and restaurants. Quiet area . Property was nicely decorated for Thanksgiving. Restaurant on site for breakfast and supper. Front desk staff were very helpful and obliging. Excellent room service.
Stayed 4 nights in Oct 2023
Response from Rodd Charlottetown on Oct 11, 2023
Thank you for your review. We're so glad you enjoyed your stay!

6/10 Okay

Andrew

Stayed 1 night in Oct 2023
Response from Rodd Charlottetown on Oct 16, 2023
Thank you for your review, Andrew. If there's anything you'd like our team to know about, please send us a direct message.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful
Stayed 1 night in Oct 2023
Response from Rodd Charlottetown on Oct 11, 2023
Thanks for your review, Matthew!

8/10 Good

Estrellita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is centrally located and within walking distance of downtown amenities. It is somewhat neglected and needs some fresh paint and wallpaper.
Stayed 2 nights in Sep 2023
Response from Rodd Charlottetown on Oct 16, 2023
Thank you for your review.

10/10 Excellent

Esha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay at the hotel. It is close to all the local sightseeing spots.
Stayed 1 night in Oct 2023
Response from Rodd Charlottetown on Oct 11, 2023
Thanks for your review, Esha!

8/10 Good

Carlos

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was great and the staff was amazing! The hotel is very classy and close to everything you might need. Some section of the hotel might need some renovations like the carpet in our room. Don’t get me wrong the hotel is super clean it’s just that the carpet is a bit old. I would definitely stay in this hotel again!
Stayed 3 nights in Oct 2023
Response from Rodd Charlottetown on Oct 11, 2023
Thank you for taking the time to leave us a review, Carlos. We are in the process of fully renovating our hotel and have shared your comments with our team for further review.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rodd Charlottetown on Oct 11, 2023
Thank you for your review.

10/10 Excellent

Salvatore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean hotel. Grear area, and close to great restaurants and sites
Stayed 1 night in Oct 2023
Response from Marketing, Rodd Hotel on Oct 6, 2023
Thanks for your great review!

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Stayed 2 nights in Oct 2023
Response from Marketing, Rodd Hotel on Oct 6, 2023
Thanks for your amazing review!

4/10 Poor

Nathalie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never complaint usually. But i was frustrated. 1. The parking. On Expedia's web site it says the parking was available. Upon arrival, the hôtel parking has a sign to pay the parking on line,which I did $30. At check-in, they say the parking is free. But since I booked via Expedia, they couldn't refund the parking. 2. Room was on fifth floor but elevator stops at 4th. 3. A strong cigarette smell in the room. 4. It was approx 22 degree outside but since its end of September, they stopped the air condition and started to heat. I asked to cancel the room, but i had to do it via Expedia and did not had the energy to fight.
Stayed 1 night in Sep 2023
Response from Rodd Charlottetown on Oct 11, 2023
Thank you for your review, Nathalie. We have passed all of your comments along to our General Manager for further review. If you require any assistance please send us a direct message.

10/10 Excellent

Reni, New haven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracious, well-appointed hotel with comfortable rooms and nice dining options. Short walking distance to all the downtown restaurants and sights in Charlottetown. Friendly, accommodating staff!
Stayed 2 nights in Aug 2023
Response from Rodd Charlottetown on Sep 12, 2023
Thank you for your review, Reni. We're so glad you enjoyed your stay.

8/10 Good

Leanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was lovely. Super friendly staff, you have to try one of the amazing cocktails in the lounge, amazing!! Would definitely stay here again!
Stayed 2 nights in Sep 2023
Response from Rodd Charlottetown on Sep 12, 2023
Thank you for your review, Leanne. We hope to see you again soon.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Staff let early check in and was very friendly
Stayed 1 night in Sep 2023
Response from Rodd Charlottetown on Sep 12, 2023
Thanks for your review, Irene.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Rodd Charlottetown on Sep 12, 2023
Thanks for your review, David.

10/10 Excellent

Robert

Stayed 1 night in Sep 2023
Response from Marketing, Rodd Hotel on Oct 6, 2023
Thanks for your amazing review!

10/10 Excellent

Carolina

Stayed 1 night in Sep 2023
Response from Marketing, Rodd Hotel on Oct 6, 2023
Thanks for your great review!

10/10 Excellent

Shirin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to recommend this hotel. The breakfast is great the rooms are clean and always well organized and the hotel staff is always happy to help and responsible
Stayed 4 nights in Aug 2023
Response from Marketing, Rodd Hotel on Sep 5, 2023
Thank you so much for your kind recommendation! We're delighted to hear that you enjoyed your stay. Your positive feedback means the world to us, and we can't wait to welcome you back for another wonderful stay in the future.