Ive stayed here before with no issues but this time, there was no heat in my room on check-in. It was only 56F (13C) in the room. The thermostat wasnt working. Rather than move me, front desk clerk called maintenance who showed up 35 minutes later, after i made a 3rs trip to the front desk. He came, left and came back with batteries for the digital thermostat. It took over 2 hours to warm up my room with the baseboard heater. I sat in my coat and boots in my room until bed time and then slept in my sweater. On check-out, the clerk inquired about whether the heater was fixed but no appology was made, no discount on room due to 3rd party booking. There is also dog food in the heater.