Chalet, 3 Bedrooms, Non Smoking, Jetted Tub

Reviews of Canadas Best Value Inn & Suites Summerside

2 out of 5
Canadas Best Value Inn & Suites Summerside
3081 Route 1A, North Bedeque, PE

Reviews

7.8

Good

Rating 10 - Excellent. 152 out of 534 reviews" "
Rating 8 - Good. 211 out of 534 reviews" "
Rating 6 - Okay. 109 out of 534 reviews" "
Rating 4 - Poor. 44 out of 534 reviews" "
Rating 2 - Terrible. 18 out of 534 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, the beds were comfortable and the area was quiet. The hotel was easy to find and it was within driving distance to everything. The only drawback was that one of the reasons I booked at this location was because it said it included breakfast, but when we arrived and asked, they said the dining room was closed for the season so no breakfast.
Stayed 3 nights in Sep 2023
Response from manager on Sep 18, 2023
Thanks for your feedback. I apologize for the issues you encountered during your stay, thank you for bringing the issues to our attention. We appreciate your feedback, and I will address the issues with the appropriate department heads. Sincerest apologies.

6/10 Okay

Dale

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Only 1 seat hard kitchen chair. Bed head board noisy. Bed very high hard to get in to.
Stayed 2 nights in Sep 2023
Response from manager on Sep 18, 2023
Thanks for your feedback. I apologize for the issues you encountered during your stay, thank you for bringing the issues to our attention. We appreciate your feedback, and I will address the issues with the appropriate department heads. Sincerest apologies.

4/10 Poor

Sabrina

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked two rooms with two beds in each, paid then got to room to find we had one with two beds and one with one bed. Got a cot in each room for kids. No discount or anything. Was supposed to include breakfast, one day was nothing hot and another day was no breakfast at all. Absolutely would not stay again.
Response from Shanon Osinski on Sep 16, 2023
Thank you for choosing Hampton Inn St. Louis/Columbia for your travel accommodations! I apologize for the issues you encountered during your stay, thank you for bringing the issues to our attention. We appreciate your feedback, and I will address the issues with the appropriate department heads. Sincerest apologies

10/10 Excellent

GORDON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from manager on Sep 18, 2023
Thanks

4/10 Poor

Perry, Harbour Grace South

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Outdated, toilet didn't flush properly, musty smelling, and kitchenette cookware lacking. Not a place we would choose to stay in again, regardless of the price.
Response from manager on Sep 11, 2023
Thanks for your feedback. It is very important for us. We really appreciated your time.

2/10 Terrible

Paul

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
room needed major renovations. appliances did not work properly, no exhaust fans in kitchen or bathroom, t-bar ceiling in the entire room was falling down, will never stay there again....
Stayed 3 nights in Aug 2023
Response from manager Dawn on Sep 4, 2023
were sorry to hear about your stay with us we are still in the middle of renovating..

8/10 Good

Sherri

Stayed 2 nights in Sep 2023
Response from manager on Oct 5, 2023
Thanks for your feedback.

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Manger on Sep 6, 2023
Thanks for your feedback. It is very important for us. Really appreciated your business.

10/10 Excellent

albert

Stayed 2 nights in Aug 2023
Response from manager on Oct 5, 2023
Thanks for your feedback.

6/10 Okay

Lori

It was kind of run down with very old fixtures and bad tv
Stayed 2 nights in Aug 2023
Response from manager on Sep 1, 2023
Good morning, Thanks for your feedback. We really appreciated your business. Your feedback is very important for us.

8/10 Good

Cassandra

Good for the price . Dog friendly and lots of space outside for kids and dogs to play
Stayed 2 nights in Aug 2023
Response from manager Dawn on Aug 27, 2023
Thank you for your feedback

6/10 Okay

Pius Edward

Stayed 2 nights in Aug 2023
Response from manager Dawn on Aug 27, 2023
thank you for your feedback

8/10 Good

Jeff

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2023
Response from manager on Aug 19, 2023
Thank you for your feedback. We really appreciated your business. Thanks again.

4/10 Poor

Jenna

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We showed up and our room was not clean ,it was clear it had not been cleaned besides the bed made and garbage removed before us checking in .
Response from manager Dawn on Aug 17, 2023
Thank you for your feedback.

8/10 Good

Colin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice, quiet spot. My biggest complaint is that the doorways in the rooms were very low (likely under 6’, which is dangerous for someone who is 6’5”)
Stayed 2 nights in Aug 2023
Response from manager Dawn on Aug 15, 2023
Thank you for your feedback, we value your business.

8/10 Good

CORY

Travelled with partner
Liked: Cleanliness, staff & service
Great bang for your buck
Stayed 2 nights in Aug 2023
Response from manager Dawn on Aug 14, 2023
Thank you for your feedback,We value your business.

6/10 Okay

Tj

Stayed 2 nights in Aug 2023
Response from manager on Sep 1, 2023
Thanks

6/10 Okay

Nancy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Being upstairs was not good for us as we are seniors and have trouble with stairs as arthritis has set in....would have preferred a downstairs room .
Stayed 2 nights in Aug 2023
Response from manager on Aug 10, 2023
Thanks for your feedback. We really appreciate your stay with us. Next time you can call us to book downstairs rooms. Thanks.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy and unfit for a dog August 2023
This was the dirtiest hotel I’ve entered in my life. Big yellow stain on bed, bathtub was filthy, as I washed it for my toddler to get in, cobwebs, hair, thick dust, greasy foot prints and dirt throughout the entire room. Beds were visibly dirty, sand/dirt under pillows. Food crumbs in fridge and on stove. Asked the owners son for a different room but hotel was sold out so he called his mom, Dawn and she said offer a refund. For ease for my toddlers, I requested new sheets to change the bed myself so they could be put to bed but when I began stripping the bed, noticed how dirty the floor was and the dust/webs too. So I went back and said I’d take the refund. I was then told they couldn’t do my refund until the next morning when they checked the room so I watched my credit card account. No refund so I emailed and she (Dawn) responded (refunding the 3rd day) that we were charged for 1 night because we used the room and they had to make the beds. It was me trying to change the bed FOR them with their sheets and they said that we used the room for 2 hours (less than an hour for arrival to departure actually), which was inaccurate. Had to stop in-person to request my refund and they refused until I said I would contact the local health inspection agency to view the hotel. I did not like to do that but was stuck and accused me of using the filthy room. I took tons of pictures, my child’s feet were black on bottom walking from the bathroom to the bed. Filthy dirty hotel.
Stayed 2 nights in Aug 2023
Response from manager Dawn on Aug 10, 2023
You were charged one night because you were in the room for more then an hour, when my housekeeper walked by you kids were jumping on the beds you left dirty diapers in the room if you didn't like the room when you walked in you could have not used anything and we would have gave you a full refund, but having used the room for MORE then an hour we charged you one night stay because my housekeepers had to do the room over after you left.

6/10 Okay

Madeleine

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from manager Dawn on Aug 7, 2023
Thank you for your feedback.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy.good hot breakfast, but maybe serve earlier?(7-9 pls?)
Stayed 2 nights in Aug 2023
Response from manager Dawn on Aug 4, 2023
Thanks for your feedback. Your feedback is very important for us. we will pass on you concerns to the management team .

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are awesome and give you tips about where to go and shop. Get a slice of seaweed pie at the potatoe museum...its not what it souns like and rhe staff there are awesome too
Stayed 2 nights in Aug 2023
Response from manager on Aug 4, 2023
Thanks for your feedback. We really appreciated you stay with us. Your feedback is really important for us. Hope to see you next time.

6/10 Okay

Robin

Travelled with partner
Liked: Cleanliness
Communication re wi-if password and access to breakfast room was terrible
Stayed 4 nights in Jul 2023
Response from manager on Aug 4, 2023
Thank you for your feedback. We really appreciated you stay with us. Also, You room is second floor. You just need to walk hall way to breakfast area. It was easy access to breakfast area. You might enter wrong password. We post wifi password on each room. Thanks again.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a lovely stay. The hotel is older, but was clean and the staff clearly work hard to make it a pleasant stay. Much thanks to Heather for keeping the room in great shape. Would stay again.
Stayed 2 nights in Jul 2023
Response from manager Dawn on Aug 4, 2023
Thank you for your feedback, we value your business, our housekeepers work very hard to keep the rooms clean,we hope to have you back again .

4/10 Poor

ERIN

Stayed 2 nights in Jul 2023
Response from manager Dawn on Aug 22, 2023
Thank you for your feedback.

10/10 Excellent

Alicia

Stayed 3 nights in Jul 2023
Response from manager Dawn on Aug 22, 2023
Thank you for your feedback, we value your business

6/10 Okay

Vanessa

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from manager Dawn on Aug 1, 2023
Thanks for your feedback, we value your business

8/10 Good

Roger

Stayed 2 nights in Jul 2023
Response from manager on Aug 19, 2023
Thanks for your feedback.

10/10 Excellent

Matthew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This weekend was our first family vacation with our 2 year old who has autism unfortunately we had to end the trip early as he was having meltdowns as he wasn’t familiar with the area and it was a new place for him. The motel was fantastic and understanding and even refunded us for our extra night that we couldn’t stay. The place was amazing and cute id recommend room 26 if your looking for a bit of privacy. Staff was amazing I cannot speak highly enough about this place. Thank you so much!!
Stayed 2 nights in Jul 2023
Response from manager on Jul 26, 2023
Thanks for your feedback. We really appreciated your business. Your feedback is very important for us. Thanks again.

10/10 Excellent

Shaye Aleksandr, Richmond Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from manager on Aug 13, 2023
Thanks for your feedback. We are really appreciated you staying with us. Thanks again.

8/10 Good

Susan

Stayed 2 nights in Jul 2023
Response from manager on Aug 13, 2023
Thanks for your feedback. We are really appreciated you staying with us. Thanks again.

10/10 Excellent

christal

Travelled with family
Liked: Cleanliness, staff & service
Did not like laundry being done 9:00 at night.
Stayed 4 nights in Jul 2023
Response from manager Dawn on Jul 21, 2023
Thank you for your feedback, we value your business, we will pass on your concerns to the staff

10/10 Excellent

Ann

Stayed 2 nights in Jul 2023
Response from manager Dawn on Jul 21, 2023
Thank you for your feedback,We value your business, i will pass on your concerns to the housekeeping staff.

10/10 Excellent

bruno

Stayed 2 nights in Jul 2023
Response from manager Dawn on Jul 19, 2023
Thanks for your feedback, we value your business.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was large, clean and temperature control was excellent
Stayed 2 nights in Jul 2023
Response from Manager Dawn on Jul 18, 2023
Thank You for your feedback,We value your business

10/10 Excellent

Keri-Lee

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, the pool was refreshing and the service was outstanding. We felt like family.
Stayed 2 nights in Jul 2023
Response from Manager Dawn on Jul 18, 2023
Thank you Keri-Lee we loved having your family visit with us, We hope to have you back again soon

10/10 Excellent

Stanley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Manager Dawn on Jul 18, 2023
Thank you for your feedback, we value your business.

4/10 Poor

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This was a great location. Friendly staff and clean room. Very sweet housekeepers who checked on us daily. Breakfast was great. Comfy beds and newly renovated bathrooms. However, property was old and appeared to have a cockroach infestation. Saw at least a dozen of them during our 2 night stay. Yikes!
Stayed 2 nights in Jul 2023
Response from Manager Dawn on Jul 15, 2023
Thank You for your feedback, it is not cockroaches its potato bugs from the potato field beside the motel, we do spray regular but due to pets this week we could not spray.

8/10 Good

CATHERINE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view from our room was very beautiful. Staff was very courteous. Quiet and safe place to stay.
Stayed 6 nights in Jul 2023
Response from Manager Dawn on Jul 15, 2023
Thank you for your feedback, We appreciate your business

6/10 Okay

Sabrina

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Manager Dawn on Jul 14, 2023
Thanks for your feedback, we appreciate your business.

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice property, a little worn. Could use some sprucing up. Could use a walkway to the above ground pool. Pool was clean. Room was clean. Air conditioning worked well and we like our room around 18*C. Staff were friendly and helpful. Breakfast was good and plentiful. Bacon eggs toast bagels fruit and juices
Stayed 3 nights in Jul 2023
Response from manager on Jul 12, 2023
Good afternoon Terry, Thank you so much for your feedback. We really appreciate you spent time with us. Yes. The walkway to the above ground pool is planned. It will be done before next season. Thanks again.

2/10 Terrible

Ryan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is very old and outdated! The drop ceiling had signs of water damage and mold. You couldn’t open a window. The bathroom door knob was broken. The staff was excellent and they did clean the rooms. I didn’t sleep under the blankets or use a pillow. I was too scared lol I would never stay there again as I prefer more updated hotels. It was the only place available. They did serve breakfast. It was ok but the stairs leading up to the dining area was filthy and the carpet in the dining area was as well. It was like being in a horror movie waiting for Micheal Meyers to come get you!
Stayed 2 nights in Jul 2023
Response from Manager Dawn on Jul 12, 2023
Hey Ryan We are very sorry to hear about your stay, I will pass on your concerns to the staff,we appreciate your business.

8/10 Good

Lisa

Liked: Cleanliness, staff & service
It was clean and the room was a good place to sleep.
Stayed 2 nights in Jul 2023
Response from manager on Jul 12, 2023
Thank you so much for your feedback. We really appreciated your business. Hope to see you next time. Thanks again.

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is central to the island. No matter where i went i always ended up back in summerside. The owners went above and beyond for my anniversary and made the weekend a moment for us to remember.
Stayed 2 nights in Jul 2023
Response from manager on Jul 10, 2023
Thanks for your time spent with us. We really appreciated you were happy staying with us. Hope to see you next time. Enjoy your summertime.

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting, the staff were friendly and helpful, nice breakfast, big, cleanrooms
Stayed 4 nights in Jul 2023
Response from Manager Dawn on Jul 8, 2023
Thank you for your feedback, we appreciate your business

10/10 Excellent

Richard

Stayed 4 nights in Jul 2023
Response from manager Dawn on Jul 31, 2023
Thank you for your feedback, we value your business.

4/10 Poor

Edwin

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
When going to use the washroom in our room there was a band sealing the toilet saying it has been sanitized but after removing the band we found poop had been left in the toilet and sealed that way.
Stayed 3 nights in Jun 2023
Response from manager on Jul 4, 2023
Good AfternoonWe are sorry we did not live up to your standers we do strive to make everyone experience wonderful, We do hope you will give us another chance.

8/10 Good

Maryellen

Travelled with family
Liked: Cleanliness, staff & service
Best stay for the family on a budget!
Stayed 4 nights in Jun 2023
Response from manager on Jul 2, 2023
Thank you for you feedback. We really appreciate your business. Hope to see you again.

10/10 Excellent

Ali

Stayed 2 nights in Jun 2023
Response from Manager Dawn on Jul 18, 2023
Thank you for your feedback, we value your business.

8/10 Good

Jiangang

Stayed 2 nights in Jun 2023
Response from manager on Jun 16, 2023
Thank you for your feedback, we appreciate you staying with us.