Ratings based on 3,352 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
80% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Ca

it was good, comfortable and quiet!

Posted 20-Apr-2015
Pros: that it was quiet
Cons: on room sevice
Location: the shopping, eating places
it was my first time staying their, it was relaxing and I enjoyed the area.
1 out of 5
by A verified traveller

No hot water

Posted 20-Apr-2015
There was no hot water for the shower. I saw a note on the desk for the employees saying no hot water for floors 1-7. The staff neither informed us or gave any upgrades for the inconvenience. If I wouldn't have seen the note there would have been any explanation.
2 out of 5
by A verified travellerfrom San Diego

Not inexpensive enough for the quality of stay.

Posted 19-Apr-2015
Great server at the mexican restaurant and Justin was great at the front desk removing an $11 upgrade fee that I got charged for an "upgraded room" without our consent. Dealers were the Unfriendliest dealers I have met, one of the ladies was so tired she could not do black math right and had to do it for her, after a lady next to me lost a couple of winning hands. Shower head is WAY too low, you have to almost get on your knees to wash off your shampoo. Surprisingly did not smell too bad like cigarettes, so good ventilation, the room was clean and quiet so that is a plus.
2 out of 5
by A verified travellerfrom Göteborg, Sverige

Jättehotell i öknen

Posted 19-Apr-2015
Det kändes som att bo på ett casino. Vi fick betala 6 dollar extra per person, utöver det vi redan betalat för rummet, för något de kallade SPA-kostnad. Hotellet hade ett SPA som skulle vara öppet mellan 6.30 och 21.00. Men kl 20 på kvällen så var det redan stängt och skulle öppna först kl 8.30 dagen efter. Denna extrakostnad för något vi inte kunde nyttja kändes som lurendrejeri och gjorde hotellkostnaden högre än vad vi kalkylerat med. Rummet var hyfsat rent. Det luktade dock rök i rummet fast det skulle vara rökfritt. Internet var gratis men funkade knappt. På Buffalo Bill tar vi aldrig in igen!
3 out of 5
Recommended
for Everyone
by A verified travellerfrom cypress, ca

Fail by housekeeping staff

Posted 18-Apr-2015
Housekeeping staff failure to clean the rooms hurt the front desk. They sent me to two rooms which hadn't been cleaned properly. First room looked like the occupants from the other night just left. Bed sheets all over, trash everywhere, the door to the room was open too. Second room was not vacuumed and looked like a mountain man stayed it there before us. I finally broke down and got an upgraded room by asking. Upgraded only meaning they renovated it recently, but it was the same layout. Recap: 3 rooms up and down the elevators in two towers. Only got a refreshed room because of the fiasco. It was a low occupancy day and they didn't want to put their best foot forward by putting a guest in a better room right off the bat. Sad. We love this place and hope the fix the disconnect within their housekeeping department.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Apr-2015
stayed 2 nites in hotel, was ok casino ok but took my money my grandaughter liked the amusement park
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Ontario

Ran down but so much fun

Posted 8-Apr-2015
Hotel hallways are ready down, but the room was clean. Casino was a blast. So much fun. Would go again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom J

Good value, convenient

Posted 7-Apr-2015
We were stuck in gridlock traffic coming home from Utah with our dog. We were happy they had last minute vacancies on a holiday weekend and permitted dogs. It's older and dated, but our room was clean and the staff was friendly. Our non smoking room smelled strongly of cigarettes, and they promptly moved us to a new room after calling the front desk. There are restaurant options and shopping nearby. We were happy resting there for the night vs. sitting in traffic.
1 out of 5
by A verified travellerfrom M

Dirty, unfriendly, gross

Posted 7-Apr-2015
We had reservation with confirmation # I stood and waited 45 min listening to the foulest conversation before take care of, then put in a room that stunk of sewer I demanded another room. Just a bad place.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great

Posted 7-Apr-2015
A great place, love the slots and the arcade for my kids was great