Ratings based on 3,412 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
81% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Highland CA

disappointing rooms - nice staff

Posted 3-Jul-2015
Pros: honest staff
Cons: old rooms - poor maid service
Location: shopping at the Primm outlets
After check in, went up to the room and walked in and was shocked. The room hadn't been cleaned and the previous party had really trashed it. It was nauseating, especially the bathroom. We ran out of the room and went downstairs and told them about it and they were apologetic and gave us new room right away. The new room was clean and we sighed in relief, but when we found out the toilet tank would not re-fill with water I became very upset. We had to wait for maintenance to come up and fix the toilet. Luckily we were only staying one night because Vegas was booked up because of the Electric daisy festival. One very good thing happened that saved this rating from being a 1. We were in the casino and we played about four different slot machines, (and we walked away ahead on each machine), but my wife discovered she had left her brand new Samsung S6 phone on one of the machines. We ran back downstairs and went to each of the machines but the phone was not there. We called security and described the phone, ( it had a very distinct case) He asked us to come to office and to take a report. When we got there he had a big smile and handed us our phone. He said it was turned in by one of the slot machine attendants. For sure we thought that the phone was lost forever. Thats why I titled this review - poor rooms - nice staff.
2 out of 5
by A verified traveller

Posted 1-Jul-2015
Looks ok when you walk in but rooms need a little TLC. AC was not working, call to get it fixed and no luck. Moved to another room and toilet tank ran all night. Not what I expected.
3 out of 5
for Everyone
by A verified traveller from CA

An oasis on the I-15.

Posted 1-Jul-2015
Pros: Convenient. Old vegas charm.
Cons: The rooms need a lot of improvement.
Location: Lots of shopping choices next door at the outlet mall. One of my favorites place to shop in CA or NV.
Nice to have a nice hotel right along the freeway when you have been driving for hours. Welcome respite from the grind on the I-15.
1 out of 5
by A verified traveller

nothing worked...

Posted 29-Jun-2015
Staff was not very helpful or attentive. Only 2 fast food places to eat, no restaurants or buffets!!!!!
1 out of 5
by A verified traveller from lakewood

If I could give it zero stars

Posted 27-Jun-2015
This place is a DUMP. Old outdated. Rooms have s mildewy smell. The front desk is seriously understaffed and the ones who are there have real issues with the computer. It took 30 minutes to check in. Even though the room was prepaid we had to pay a $6 "resort" fee. What a joke!! The place is hardly a resort!!! Then, you cannot check out from your room - unresolved system error. Then to add insult to injury we had to stand in line for over 45 minutes just to check out. The line to check out was probably 10 customers long, and no staff member seemed to care. STAY AWAY!!!
3 out of 5
for Everyone
by A verified traveller from california

Weekend maybe fine not so good on weekday

Posted 23-Jun-2015
Pros: Rooms clean staf are nice
On the weekdays vary few restaurant are open, the move house was closed.
2 out of 5
by A verified traveller from ID

Posted 22-Jun-2015
Pros: Steak house at Primm Hotel was great!
Needs extensive remodeling. It was probably nice for a while, but needs fixing up at this point.
1 out of 5
by A verified traveller from annapolis, md

really gone downhill...

Posted 19-Jun-2015
Pros: the price - this trip was budget sensitive, so $40 for 4 people was a selling point. staff was helpful.
Cons: everything other than the price.
Location: limited options in primm. desperado is fun ... if you happen to be there on a day it's open.
furniture was dated and in disrepair, carpet was stained, wallpaper peeling in bathroom, air conditioner kept my kids up all night, room had not been cleaned when we checked in (trash in bathroom and bedroom). frankly, we were surprised at how bad the room was since the casino area/entrance/check-in/etc. were in great shape. i guess we shouldn't have judged a book by it's cover (or by the expedia reviews).
1 out of 5
by A verified traveller

When is the last time they did any renovations, th

Posted 19-Jun-2015
Walked all the way to my room and the keys did not work, walked back to the desk and then again to my room, room was outdated, drawers stuck, TV from the 80's, no fridge in room. No art on walls. I went for my birthday to just relax and enjoy the pool. 1pm on Saturday, child vomited in pool and it was shut down. Maintenance did not come out to clean or open back up the pool as of the time I left on Sunday.
4 out of 5
for Everyone
by A verified traveller from los angeles

Nice hotel

Posted 15-Jun-2015
Exelent food drinks and. Close too. Freeway Exelent stors