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Carlton Hotel – Avis

3 out of 5
Carlton Hotel
187 Ayr Road, Prestwick, Scotland

Avis

9,2

Merveilleux

Note de 10 – Excellent, d’après 254 avis sur 386." "
Note de 8 – Bien, d’après 102 avis sur 386." "
Note de 6 – Acceptable, d’après 18 avis sur 386." "
Note de 4 – Médiocre, d’après 11 avis sur 386." "
Note de 2 – Terrible, d’après 1 avis sur 386." "

9,2/10

Propreté

9,4/10

Service et personnel

8,8/10

Commodités

9,0/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 – Excellent

PATRICK

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mai 2021
Carlton Hotel a répondu le 2 juin 2021
Hi Patrick, Thank you for the excellent feedback. We appreciate this very much. We hope to see you soon. Kind Regards

10/10 – Excellent

Michael

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
A nice revisit after many years not staying here. Nicely redecorated and good food.
Séjour de 1 nuit en mai 2024
Reception Manager a répondu le 27 mai 2024
Thank you so much for your kind words Michael, I;m delighted to hear you enjoyed your return visit with us. We sincerely hope to welcome you back again soon.

10/10 – Excellent

Tineke, Quesnel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean, convenient and friendly!
Séjour de 1 nuit en avril 2024
Reception Manager a répondu le 28 avr. 2024
Thank you so much for your kind feedback, we sincerely hope to welcome you back soon!

10/10 – Excellent

james

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
1st stay at the Carlton and very enjoyable. Check in quick and smooth. Rooms and all areas of hotel modern and spotless clean. Great staff who couldn't do enough. Plenty of choice at breakfast. Will definitely re-visit and can highly recommend to anyone.
Séjour de 1 nuit en mars 2024
Reception Manager a répondu le 12 mars 2024
Thank you so much for taking the time to leave such kind feedback. I'm so glad to hear you enjoyed your first stay with and we sincerely hope to welcome you back soon.

10/10 – Excellent

Susan

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Had a lovely overnight stay breakfast brilliant
Séjour de 1 nuit en février 2024
Reception Manager a répondu le 24 févr. 2024
Hi Susan, I'm so happy to hear you enjoyed your stay and specifically our wonderful breakfast, we sincerely hope to welcome you back again soon.

10/10 – Excellent

Kevin

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Was a great base for playing some of the great courses in the area at a value for money price
Séjour de 1 nuit en février 2024
Reception Manager a répondu le 24 févr. 2024
Hi Kevin, I'm so glad to hear you enjoyed your visit and thank you for taking the time to leave such kind feedback. We hope to see you again soon!

10/10 – Excellent

Slawomir

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en janvier 2024
Reception Manager a répondu le 24 févr. 2024
Thank you so much for your kind feedback, I'm very pleased to hear you enjoyed your stay and we sincerely hope to welcome you back in the future.

8/10 – Bien

John

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Reception Manager a répondu le 6 févr. 2024
Thank you for taking the time to review. I'm very pleased to hear you enjoyed your stay, any feedback you may have on how to make your next visit even better, would be most welcome. We hope to welcome you back soon.

10/10 – Excellent

Trevor

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Perfect
Lovely place love it
Séjour de 1 nuit en janvier 2024
Reception Manager a répondu le 6 févr. 2024
I'm so pleased to hear you enjoyed your stay with us, we sincerely hope to welcome you back soon to do it all over again!

10/10 – Excellent

p

Séjour de 1 nuit en janvier 2024
Reception Manager a répondu le 6 févr. 2024
Thank you for taking the time to provide your feedback. I'm so pleased to hear you enjoyed your visit and we hope to welcome you back again soon!

8/10 – Bien

Michael

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Reception Manager a répondu le 4 févr. 2024
Thank you so much for taking the time to review, I'm so glad to hear you enjoyed your stay. If you have any further feedback on how to make your next visit even better, please don't hesitate to get in touch.

10/10 – Excellent

Trevor

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent
Love it here. Such a lovely place for stay and eat.
Séjour de 1 nuit en janvier 2024
Reception Manager a répondu le 28 janv. 2024
Thank you for your kind feedback! We sincerely hope to welcome you back again soon!

10/10 – Excellent

Anthony, London

Séjour de 1 nuit en janvier 2024
Reception Manager a répondu le 23 mars 2024
Thank you so much for taking the time to review, Anthony. We greatly appreciate this and I'm so happy to hear you enjoyed your stay, we sincerely hope to welcome you back soon!

10/10 – Excellent

Carlos

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Reception Manager a répondu le 28 janv. 2024
Thank you for taking the time to leave such kind feedback, we sincerely hope to welcome you back in the future!

8/10 – Bien

Gordon

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very friendly and clean hotel, staff excellent and good food
Séjour de 1 nuit en janvier 2024
Reception Manager a répondu le 28 janv. 2024
Thank you for taking the time to review, We're very glad to hear you enjoyed your stay and if you would have any further feedback on how to make your next visit even better this would be most welcome!

10/10 – Excellent

Aron

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Reception Service Excellence
Brody on reception was fantastic.
Séjour de 1 nuit en janvier 2024
Reception Manager a répondu le 28 janv. 2024
Thank you so much for your kind feedback, I will be sure to pass your comments along to Brody also, I'm sure this will be much appreciated! We hope to welcome you back again soon

10/10 – Excellent

Neil

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Faultless
Great hotel. The room, food and staff were all faultless.
Séjour de 1 nuit en décembre 2023
The Carlton Hotel a répondu le 31 déc. 2023
Dear Neil,Thank you for your great review! We are so happy to hear you had a great stay and I will pass your feedback onto the team. We hope to see you again in the future.Kind regards,

10/10 – Excellent

Caroline

Séjour de 1 nuit en décembre 2023
Reception Supervisor a répondu le 18 déc. 2023
Thank you so much for your kind feedback, we sincerely hope to welcome you back in the future. Have a lovely Christmas!

8/10 – Bien

Ian

Séjour de 2 nuits en décembre 2023
Reception Supervisor a répondu le 18 déc. 2023
Thank you so much for taking the time to review! Any feedback you may have on how to make your next stay a 10 out of 10 would be most welcome.We hope to welcome you back soon. Have a lovely Christmas!

10/10 – Excellent

John

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Looking forward to our next visit
Beautiful room, comfy bed, spotlessly clean and the breakfast was delicious
Séjour de 1 nuit en décembre 2023
Reception Supervisor a répondu le 7 déc. 2023
Thank you so much for your kind feedback, we sincerely hope to welcome you again soon!

10/10 – Excellent

Gordon

Séjour de 1 nuit en novembre 2023
The Carlton Hotel a répondu le 27 nov. 2023
Dear Gordon, Thank you so much for your great review, we are so pleased we delivered a 10/10 service, I will pass your feedback onto the relevant teams. We hope to we see you back in the near future to do it all again!

10/10 – Excellent

Katrina

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
You won’t be disappointed when booking this hotel.
Beautiful Hotel, very friendly staff, and food was amazing,
Séjour de 1 nuit en novembre 2023
Reception Supervisor a répondu le 8 nov. 2023
Thank you so much for your kind feedback Katrina, It's very much appreciated. I sincerely hope to welcome you again in the future!

8/10 – Bien

Jeanette

Séjour de 1 nuit en octobre 2023
Reception Supervisor a répondu le 5 nov. 2023
Thank you so much for your kind feedback, we would love to welcome you back soon and any further feedback you may have on how to make your stay that 10/10 would be most welcome.

10/10 – Excellent

Irene

Séjour de 1 nuit en octobre 2023
Reception Supervisor a répondu le 5 nov. 2023
Thank you so much for your kind feedback, we sincerely hope to welcome you again soon!

10/10 – Excellent

Andrew

Séjour de 1 nuit en octobre 2023
Reception at The Carlton Hotel a répondu le 28 oct. 2023
Thank you for your great feedback, we are so glad you enjoyed your stay with us and we hope to see you again in the near future!

10/10 – Excellent

Gareth

Séjour de 2 nuits en octobre 2023
The Carlton Hotel a répondu le 16 oct. 2023
Thank you for your great score! We are so glad you enjoyed your stay with us and we hope to see you again soon.

10/10 – Excellent

Zara

Séjour de 3 nuits en septembre 2023
Reception Supervisor a répondu le 8 oct. 2023
Thank you so much for taking the time to review. We are very glad to hear you enjoyed your stay and hope to welcome you back soon!

10/10 – Excellent

William

Séjour de 2 nuits en septembre 2023
Reception Supervisor a répondu le 30 sept. 2023
Thank you for taking the time to review. I;m so glad to hear you enjoyed your stay with us and we hope to welcome you again in the future.

10/10 – Excellent

Philip

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023
Reception Supervisor a répondu le 27 sept. 2023
Thank you for taking the time to review. I'm so glad to hear you enjoyed your stay with us and we sincerely hope to welcome you back in the future!

8/10 – Bien

Jack, Stirling

Points forts : Propreté, service et personnel
Séjour de 1 nuit en septembre 2023
Kind regards, Reception at The Carlton Hotel a répondu le 27 sept. 2023
Dear Jack,Thank you for you 4/5 star review, we are glad you enjoyed your stay and we hope to see you again.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023
Kind regards, Reception at The Carlton Hotel a répondu le 27 sept. 2023
Dear Guest, Thank you so much for your great review! We are so pleased we delivered a 10/10 service and we do hope to see you back in the near future to do it all again!

10/10 – Excellent

Helena

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023
Reception Supervisor a répondu le 20 sept. 2023
Thank you so much for taking the time to review and thank you for your kind feedback, we hope to welcome you again soon.

10/10 – Excellent

Paul

Séjour de 4 nuits en juillet 2023
Reception Supervisor a répondu le 20 sept. 2023
Thank you so much for taking the time to review and thank you for your kind feedback, we hope to welcome you again soon.

10/10 – Excellent

Michelle

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great nights sleep
My double room was very comfortable and the hotel is lovely and quiet.
Séjour de 1 nuit en septembre 2023
Reception Supervisor a répondu le 18 sept. 2023
Thank you so much for your kind feedback, we hope to welcome you back soon!

10/10 – Excellent

Helen

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a lovely time, staff very friendly and helpful breakfast was excellent x
Séjour de 2 nuits en septembre 2023
Reception at Carlton Hotel a répondu le 13 sept. 2023
Dear Helen,Thank you for your amazing feedback! We are so glad we were able to deliver a 5 out of 5 service for you and we hope to see you back in the future to do it all again.

10/10 – Excellent

Katrina

Séjour de 1 nuit en septembre 2023
Reception at Carlton Hotel a répondu le 13 sept. 2023
Dear Katrina,Thank you for your amazing feedback! We are so glad we were able to deliver a 10 out of 10 service for you and we hope to see you back in the future to do it all again.

8/10 – Bien

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2023
Reception at Carlton Hotel a répondu le 11 sept. 2023
Dear Susan, Thank you so much for your great review, we are so pleased we delivered a 8/10 service, and we hope to see you back in the near future to do it all again! Kind regards

8/10 – Bien

Susan

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en septembre 2023
Reception at The Carlton Hotel a répondu le 11 sept. 2023
Dear Susan, Thank you so much for your great review, we are so pleased we delivered a 8/10 service, and we hope to see you back in the near future to do it all again! Kind regards

8/10 – Bien

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Slowest service ever
Receptionist told me wrong way to my room!? Service at breakfast was soooo slow! Was trying to get my own drink as no sign of staff to ask! Beware Bedroom doors bang loudly! Should put the gluten free menu in room as there’s no gluten free options on room service menu. Food was nice, just cold.
Séjour de 1 nuit en août 2023
Reception Supervisor a répondu le 5 sept. 2023
Thank you for taking the time to review. We do take all feedback we receive into high consideration.We do have new staff on our reception desk and it sounds like they have gotten mixed up with the layout of the hotel, but I do appreciate that this was less than ideal for yourselves, please accept my sincere apologies for this.Regarding our Room Service menu, we do cater for all dietary requirements and have a large range of different dietary menus that are available on request.I can only apologise for the speed of service you received during your breakfast sitting, I will pass this on to our management team as this is not the standard of service we aim for.I sincerely hope this doesn't deter you from visiting again in the future and if you would like to contact us with any additional feedback, please don't hesitate to get in touch at, reception@carlton-prestwick.com

10/10 – Excellent

Caroline

Voyage en groupe
The hotel is beautiful rooms really nice, we did have an issue with evening meal, we were booked in 7.30 and got starter fairly quickly however it was approx 9.15 before we received the main course a bit too late which then resulted the sweet arriving about half hour later but we weren't able to eat much of it as too late now, we did get a free drink and an apology from waiting staff but overall wasn't best experience
Séjour de 1 nuit en août 2023
Reception a répondu le 5 sept. 2023
Thank you for taking the time to review. I'm so glad to here you enjoyed your stay with us and I'm sorry that you had a long wait time in our restaurant, I believe our restaurant manager, Darren, has already reached out to you regarding this and I hope it doesn't deter you from visiting again in the future.

10/10 – Excellent

Alan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice friendly staff,room nice and clean.
Séjour de 1 nuit en août 2023
Carlton Reception a répondu le 24 août 2023
Dear Alan,Thank you for your recent review, I'm so glad we were able to deliver a 10 out of 10 service for the duration of your stay with us. We hope to see you in the near future to do it all again!

4/10 – Médiocre

Voyageur vérifié

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
3/10
Very hot, no AC, no lift to 2nd floor, no help with bags, poor breakfast selection.
Séjour de 1 nuit en août 2023
Reception a répondu le 5 sept. 2023
Good morning,Thank you taking time to leave us a review. We take all feedback we receive into high consideration. Unfortunately, most hotels in Scotland along with residential buildings will no have in built air conditioning, although we do provide fans in all of our rooms and are more than happy to provide an additional fan, where possible.If you required assistance with your luggage, our reception team would have been more than willing to help with this, or if you required a ground floor room, we can accommodate this on request.Regarding our breakfast selection, we do try and offer a varied selection to cater to everyone's needs including our continental and cooked options, we would love to hear further feedback on this. If you would like to contact us further, please don't hesitate. Our email address is reception@carlton-prestwick.com and I truly hope this doesn't deter you from visiting in the future.

8/10 – Bien

Allister

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Confort de la chambre
Séjour de 2 nuits en août 2023
Carlton Reception a répondu le 16 août 2023
Dear Tim,Thank you so much for your great feedback! We are so glad to hear you enjoyed your stay with us and we hope to see you again soon!Kind regards

10/10 – Excellent

paul

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2023
Carlton Reception a répondu le 16 août 2023
Dear Paul,Thank you so much for your amazing feedback! We are so glad to hear you enjoyed your stay with us and we hope to see you again soon!Kind regards

10/10 – Excellent

Anne

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en août 2023
Carlton Reception a répondu le 16 août 2023
Dear Anne,Thank you so much for your amazing feedback! We are so glad to hear you enjoyed your stay with us and we hope to see you again soon!Kind regards

10/10 – Excellent

Tim

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en août 2023
Reception a répondu le 10 août 2023
Dear Tim,Thank you so much for your amazing feedback! We are so glad to hear you enjoyed your stay with us and we hope to see you again soon!Kind regards

6/10 – Acceptable

Carole

Séjour de 1 nuit en juillet 2023
Carlton Reception a répondu le 24 août 2023
Dear Carole,Thank you for your recent review, I'm glad to hea that you enjoyed your stay with us and we do hope to see you again in the near future to do it all again!

8/10 – Bien

Fiona

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very helpful staff - especially on reception where they tried 3 shops early morning to try and find requested newspaper.
Séjour de 3 nuits en juillet 2023
Carlton Reception a répondu le 30 juill. 2023
Thanks so much for your recent review Fiona. We are so glad to hear you had such a great stay. Hopefully we will see you again in the not too distant future!

10/10 – Excellent

Antonio

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very good
Séjour de 4 nuits en juillet 2023
Carlton Reception a répondu le 30 juill. 2023
Thank you for your recent 10 out of 10 review, we are so glad to hear you had such a great stay and we hope to see you again in the near future!

10/10 – Excellent

moazzam

Séjour de 1 nuit en juillet 2023
Sarah a répondu le 22 juill. 2023
Thank you so much for your recent feedback. I'm so glad you had a great stay with us and we hope to see you again soon!