Thank you for the wonderful rating of our hotel ! We are delighted that you enjoyed your experience with us and hope to see you again very soon.Warmest regards,

Dear Luis,Thank you for taking the time to share your feedback, which we read with attention and take very seriously.While I wish you had a better experience, it is feedback like this that we learn from and use to improve.We work hard to deliver an exceptional guest experience, and it's apparent in your case that we fell short of your expectations, for which we sincerely apologize. Please rest assured we will ensure this was an exceptional situation and that we will do our best for this to not happen again. We are sorry you didn’t like your original room however we are glad you were able to enjoy the complimentary upgrade to our Castle view room, which was ready for you in a few minutes, as soon as you came back to the hotel.I am comforted by the fact that Dmitri, our Assistant Front Office Manager along with other colleagues got to engage with you on several occasions though. I am sad I didn’t get to meet with you personally and I sincerely hope I would get that chance someday.As for the printing of your email, we apologize as there was a delay due to our concierge not receiving your email in an acceptable time, possibly due to security settings or other technical difficulties and despite using several addresses. However, I am glad that our Concierge Pavel was able to finally hand to you the requested document.We would love it if you would give us another chance to prove to you that the above issues were exceptional. Should you desire to talk to me directly or plan another visit to Prague, please don't hesitate to contact me and I will be delighted to assist you in any way possible. With my warmest regards,

Thank you for the wonderful review of our hotel ! We are delighted that you enjoyed your experience with us and hope to see you again very soon.Warmest regards,

Thank you for the great review of our hotel ! We are delighted that you enjoyed your experience with us and hope to see you again very soon.Warmest regards,

Dear RenataThank you for your feedback and comments. We have well noted your impression and you will be pleaseed to hear that we are currently working on a new local culinary concept for our restaurant, opening in a few months.Thank you again.Eric GervyHotel Manager - Mandarin Oriental

Dear Guest, we really appreciate you taking the time to share your experience with your recent stay at Mandarin Oriental, Prague. Thank you for your amazing rating and we are already looking forward to welcoming you back soon! With my kindest regards, Pavlína Kristufová Marketing and Communications

Dear Alejandro, thank you for your stay with us and amazing rating! We will be delighted to welcome you back! With kindest regards, Dear Guest, thank you for choosing our hotel for your stay and amazing rating. Pavlína Kristufová, Marketing and Communications

Dear Guest, thank you for your wonderful rating! We are looking forward to welcoming you back! Mandarin Oriental, Prague

Dear Samantha, thank you for your amazing rating and such a nice words about our staff and property. We are truly delighted that you enjoyed your stay and looking forward to welcome you back! With my kindest regards, Pavlína Kristufová Marketing and Communications

Dear Stephen, we are very pleased you enjoyed your recent stay and took the time to share such a great comment with the Expedia community. We are looking forward to welcome you back at Mandarin Oriental, Prague! With warm regards, Pavlína Kristufová, Marketing and Communications

Dear Seansome, we really appreciate you taking the time to share these nice words about your recent stay at our Prague property. We are delighted to read you enjoyed your stay with us, as well as the unique location in the heart of Little Quarter - few steps from famous Charles Bridge, Prague Castle and Petřín Hill! We are especially happy you did like our Spices restaurant. The restaurant and kitchen staff are doing their best to satisfy and delight our guests! We will be happy to welcome you here again soon! With kindest regards, Pavlína Kristufová, Marketing and Communications

Dear Guest, thank you for sharing your comment with Expedia.com community. We are really sorry the stay with us and especially the selection of the TV channels did not meet your expectations. We will definitely check what can be done for our guests to delight them and provide them with wider selection of TV channels and are sure, you will be happy with the selection during your next stay with us! Again, thank you for your feedback! With kindest regards, Pavlína Kristufová, Marketing and Communications

Dear Guest, thank you for this amazing rating! We will be delighted to welcome you back soon! With best regards, Pavlína Kristufová, Marketing and Communications

Dear Guest, kindly allow me to personally thank you for having taken the time to share review regarding your recent stay at Mandarin Oriental, Prague with the Expedia community. We are delighted to read that you have not only enjoyed your stay with us but also appreciated our former 14th Century Monastery building, which in fact is one of our biggest assets. The biggest one is obviously our staff, always trying to delight our guests and provide them with legendary Mandarin Oriental style service. I will be pleased to share your review with Ms. Bush and Mr. Reichel. Once again, thank you very much for your review and we are looking forward to welcoming you soon back. Sincerely, Dear Guest, Kindly allow me to personally thank you for having taken the time to share review regarding your recent stay at Mandarin Oriental, Prague with the Expedia community. We are delighted to read that you have not only enjoyed your stay with us but also appreciated our unique location, which in fact is one of our biggest assets. The biggest one is obviously our staff, always trying to delight our guests and provide them with legendary Mandarin Oriental style service. Once again, thank you very much for your review and we are looking forward to welcoming you soon back. With best regards, Pavlína Kristufova, Communications & Marketing

Dear Guest, let me personally thank you for your feedback. We really appreciate you taking the time to share your experience with Hotels.com community. We are delighted you enjoyed your stay with us in Prague. Our location is really an asset for the guests. Although the hotel is situated just few steps from famous Charles Bridge, our guests can enjoy really quiet and safe location. The holistic Spa is indeed a jewel within the Mandarin Oriental, Prague property, where you can relax during selected ritual. We are sorry that the TV channels selection did not meet your expectations and as we really care, we will do our best to be able to offer wide selection of various TV channels. Again, thank you for your review and for staying with us! We are looking forward to welcome you back! With warm regards, Pavlína Kristufová Marketing and Communications

Dear Guest, let me personally thank you for this great rating and such a warm words about our friendly and passionate staff. Our colleagues are our huge asset and I will be more than happy to share your feedback with Sebastian, who is always attentive and doing his best to delight our guests and help them in any need. We are looking forward to welcome you back! With my best regards, Pavlína Kristufová Marketing and Communications

Dear Esther, we really appreciate you taking the time to write such a nice comment and share with other booking via Expedia. The location and building itself is indeed our huge asset and without great and attentive staff focusing on each detail we would not be able to provide excellent services! I will be delighted to share your comment with our colleagues, who are always pleased to hear our guests would stay here again! With best regards, Pavlína Kristufová Marketing and Communications

Dear Guest, thank you for this wonderful rating! We are delighted you enjoyed your recent stay at Mandarin Oriental, Prague and will be happy to welcome you here again!

Dear Guest, we are really delighted to hear such a kind words about our passionate staff and great services. We would be pleased to have you here again! With my best regards, Pavlína Kristufová Marketing and Communications

Dear Bryan, thank you for leaving here so nice notes about the hotel and friendly staff! We will be delighted to share your comment with all of our colleagues! We are looking forward to welcome you back soon! With my kind regards, Pavlína Kristufová Marketing and Communications

Dear Guest, thank you for this wonderful rating! We would be delighted to welcome you here again!

Dear Guest, I would like to thank you for this kind words. We are really appreciate you taking the time to share this comment with Expedia community. Our location in the heart of Little Quarter is indeed our big advantage, as we are just few steps from main sights, but still off the beaten track. I will be really happy to share your comment with our colleagues who are delighted when guests are happy and leaving hotel with lasting memories. Again, thank you for the comment, we are looking forward to welcome you back at the Mandarin oriental, Prague. With warm regards, Pavlína Kristufová Marketing and Communications

Dear Sir or Madame, We truly appreciate you taking a time to write such a fantastic review about your stay in Mandarin Oriental, Prague. We are delighted to hear you enjoyed not only the truly sophisticated hotel ambiance but also pampering by our great hotel staff. We will be happy to share your review with our colleagues, especially with Daniel, Tomas and Nik. We are looking forward to welcome you back! Yours faithfully, Pavlina Kristufova Communications & Marketing

Dear Guest, Please allow me to personally thank you for having taken the time to share review regarding your recent stay at Mandarin Oriental, Prague with the Expedia community. We are delighted to read that you are a Fan of Mandarin Oriental Hotel Group and have not only enjoyed your stay with us but also appreciated our staff, which is in fact our biggest asset and also the level of service we are striving to provide to each and every guest. Our aim is to delight our guests and provide them not only with legendary service, unforgettable experiences but also with memorable stays. Once again, thank you very much for your review and we are looking forward to welcoming you soon back. Sincerely, Katerina Fricova Communications & Marketing Manager

Dear Guest, Kindly allow me to personally thank you for having taken the time to share review regarding your recent stay at Mandarin Oriental, Prague with the Expedia community. We are delighted to read that you have not only enjoyed your stay with us but also appreciated our unique location, which in fact is one of our biggest assets. The biggest one is obviously our staff, always trying to delight our guests and provide them with legendary Mandarin Oriental style service. Once again, thank you very much for your review and we are looking forward to welcoming you soon back. Sincerely, Katerina Fricova Communications & Marketing Manager

Dear Guest, It is a true pleasure to read your review of Mandarin Oriental, Prague on Expedia. We are delighted to read you became a true Fan of Mandarin Oriental. As you described, all our properties have their own unique character, while having the same legendary Oriental service. I am glad to hear you enjoyed our property in the heart of one of the most historic areas of Prague. It would be our pleasure to soon welcome you back to our hotel. Yours sincerely, Sjoerd Brouwer Guest Relations Manager

Dear Guest, Thank you very much for taking the time to share your impressions with the Expedia community following your recent stay at our hotel. I am delighted to read that you enjoyed our location midst the cobbled streets of Malá Strana and the aesthetics of our property. Furthermore, it is truly rewarding to read that you enjoyed the warm service from our colleagues. Your words are a true reward for the whole team. We would be delighted to welcome you back to our hotel. Kind regards, Sjoerd Brouwer Guest Relations Manager

Dear Guest, Hereby I would like to thank you for your kind feedback following your recent stay at Mandarin Oriental, Prague. I am delighted to read that you enjoyed our renown Oriental service. Besides that, it is of great value to receive such detailed feedback on aspects of your stay you less enjoyed. Coffee machines are certainly a necessity and I am therefore delighted to confirm that they will be in our rooms in the upcoming two weeks. Hereby I would like to apologize for not having a swimming pool in our hotel. As we are housed in an old monastery, we were unfortunately not allowed to build a swimming pool. Once again I would like to thank you for your feedback and we look forward to welcoming you back again. Kind regards, Sjoerd Brouwer Guest Relations Manager

Dear Tessa, We are delighted to see your rating on Hotels.com. We appreciate your advocacy of our hotel and are proud to be your continued oasis in the midst of the hustle and bustle of Prague. We already look forward to your next visit to Mandarin Oriental, Prague. Kind regards, Sjoerd Brouwer Guest Relations Manager

Dear Ivonne, Thank you for having taken the time to share with us your impressions following your recent visit. We are absolutely delighted to see your excellent rating of our property on Expedia. We are very grateful for your rewarding rating and we are already look forward to welcoming you back to our property in Prague. Kind regards, Sjoerd Brouwer Guest Relations Manager

Dear Selim, We are delighted to read your excellent rating on Expedia. We appreciate your advocacy of our hotel. It is with great pleasure to read how you enjoyed our location in the heart of historic Mala Strana. We would be happy be your continued oasis in the beautiful city of Prague. We already look forward to your next visit to Mandarin Oriental, Prague. Kind regards, Sjoerd Brouwer Guest Relations Manager

Dear Guest, Thank you very much for sharing your kind feedback on Expedia. I am glad to read that you enjoyed your recent stay at Mandarin Oriental, Prague. It is wonderful to read that our legendary Oriental service ensured a great experience in our hotel as well as in our beautiful city. It would be my pleasure to soon welcome you back again to Mandarin Oriental, Prague to discover our city during for example the spring or summer. Kind regards, Sjoerd Brouwer Guest Relations Manager

Dear Guest, Hereby I would like to thank you for taking the time to share your feedback with the Expedia community. I am glad to read that you enjoyed your recent stay at Mandarin Oriental, Prague. It is at the core of our DNA to make you feel truly welcome and addressing all our guests by name is a key part of that. Once again I would like to thank you for your kind words. We are already looking forward to welcoming you back to Mandarin Oriental, Prague. Kind regards, Sjoerd Brouwer Guest Relations Manager