Reception

Reviews of Botanique Hotel Prague

4 out of 5
Botanique Hotel Prague
Sokolovská 11, Prague

Reviews

9.2

Wonderful

Rating 10 - Excellent. 640 out of 1005 reviews" "
Rating 8 - Good. 312 out of 1005 reviews" "
Rating 6 - Okay. 34 out of 1005 reviews" "
Rating 4 - Poor. 10 out of 1005 reviews" "
Rating 2 - Terrible. 9 out of 1005 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew, Swindon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location as there is a metro and tram station opposite. Also there are a couple of supermarkets nearby for odds and ends. Great selection for breakfast and ate in the bistro a couple of times and food was good. Only negative was that room was very warm even with window open and air con so not sure what it would be like when weather is warmer.
Stayed 4 nights in Mar 2024
Response from Jaroslav on Mar 22, 2024
Dear Matthew! Thank you for sharing your feedback with us! We're thrilled to hear that you found our hotel's location convenient, with easy access to public transportation and nearby supermarkets. It's wonderful to know that you enjoyed our breakfast selection and had a pleasant dining experience at our bistro.We apologize for any discomfort you experienced with the room temperature. Your comfort is our top priority, and we will certainly investigate the issue further to ensure that our air conditioning system is functioning optimally. Your feedback is invaluable in helping us address areas for improvement, especially as we prepare for warmer weather.

10/10 Excellent

Ricky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm happy to be going back to the hotel again which I really enjoyed their hospitality. Friendly, helpful and pleasant service from the reception and the rooms are spacious, comfortable and clean. The hotel is near to both the main bus station and trains station. Dining and shopping option is convenient and walkable distance to the old town square.
Stayed 2 nights in Mar 2024
Response from Jaroslav on Mar 14, 2024
Dear Ricky,Thank you so much for your delightful feedback! We're thrilled to hear that you thoroughly enjoyed your stay with us and that our hospitality met your expectations. Providing friendly, helpful, and pleasant service is always our top priority, and it's wonderful to know that our reception team made such a positive impression on you.We're delighted that you found your room to be spacious, comfortable, and clean. Ensuring our guests' comfort and satisfaction is paramount to us, so it's fantastic to hear that we succeeded in providing you with a pleasant accommodation experience.It's great to hear that our location near the main bus and train stations was convenient for you. We aim to provide our guests with easy access to transportation hubs to make their travels as smooth as possible.We're also pleased that you found our dining and shopping options convenient and that the proximity to the old town square was enjoyable for you. We always strive to offer our guests a convenient and enjoyable experience during their stay with us.We sincerely appreciate your kind words and are thrilled that you're planning to return to our hotel. We can't wait to welcome you back and provide you with another memorable stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

8/10 Good

Aerin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly it was hard to fault this hotel. The front desk staff was friendly and check in was easy. There is a large nicely laid out restaurant and bar that had an excellent full buffet breakfast in the morning. And the breakfast was a very cheap addition considering how much was on offer and compared to other hotels I've stayed at. Breakfast also started at 6:30 which was a great help as i had a 7:30 bus to catch. Everything was clean, and the room was very large with a good, comfortable bed and large bathroom. The only fault i had was the toilet dripped a bit and the sink drain was clogged so soap and shaving debris caked the sink. The location was also excellent for me as it is right across from Florenc metro station and a 5 minute walk to the bus terminal. It is also only a 15-20 minute walk into the main tourist area. Well worth the price.
Stayed 1 night in Mar 2024
Response from Jaroslav on Mar 13, 2024
Dear Aerin! Thank you for your detailed assessment of your stay with us. We're thrilled to hear that you found so much to love about your experience. Providing a seamless and enjoyable check-in process is important to us, so we're pleased that you found our front desk staff friendly and efficient. Our restaurant and bar aim to offer a comfortable and inviting space for our guests to enjoy, and we're glad that you appreciated the excellent full buffet breakfast we provide. We understand the importance of an early breakfast for travelers with busy schedules, and we're delighted that our 6:30 am start time was convenient for you.We apologize for the inconvenience caused by the maintenance issues in your room. Rest assured, we'll address these concerns promptly to ensure a more seamless experience for future guests.Our prime location near the Florenc metro station and bus terminal makes it easy for guests to explore the city, and we're glad that this was convenient for you. Thank you for recognizing the value of your stay with us, and we hope to have the pleasure of welcoming you back on your next visit to the area!

10/10 Excellent

Juan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! They were all extremely friendly and made us feel unique from the beginning.
Stayed 1 night in Feb 2024
Response from reception on Mar 1, 2024
Dear Juan,thank you very much for your feedback!We are looking forward to welcoming you here again.Best regardsHotel Botanique Team

10/10 Excellent

Kyle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Feb 2024
Response from Jarka, reception on Feb 14, 2024
Thank you for your 5-star review! We sincerely appreciate your feedback.Kind regards,

6/10 Okay

Ivan

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Location was very good but they claim all the rooms were renovated in april 2023 and that's not true. They give us unrenovated,old room.
Stayed 3 nights in Jan 2024
Response from Jaroslav on Jan 9, 2024
Dear Ivan! Thank you for your feedback & positive opinion about the central location of our property! Our hotel offers Classic and Botanique (fully renovated) rooms. Unfortunately you have reserved more affordable Classic room. Thank you for your kind understanding.

10/10 Excellent

Blerina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from TomasN, General manager on Jan 2, 2024
Thank you for staying with us at Botanique Hotel Prague and such a great score from your stay.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
The room is clean and comfortable. The breakfast selection is for everyone needs include vegan and vegetarian, super thoughtful! The hotel also cares about environmental friendly. The metro and tram is at your doorstep, walking to old town also reasonable time. The receptionists are friendly. What else do you need. Thank you for your service, keep it up the high standard.
Stayed 2 nights in Dec 2023
Response from Jaroslav on Dec 29, 2023
Dear valuable guest! We are happy to see you enjoyed the friendly approach of our team!

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Botanique Beautiful
Hotel staff was so helpful! It smelled amazing and it was in a great location. Inexpensive but felt chic.
Stayed 3 nights in Dec 2023
Response from Jaroslav on Dec 25, 2023
Dear Tamara! Thank you for your kind note following our staff!

8/10 Good

Janncen Sumalinog

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
x
Stayed 3 nights in Dec 2023
Response from TNEM on Jan 28, 2024
Dear Janncen! Thank you for your fantastic feedback following your stay here with us!

10/10 Excellent

Suraj

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel in a perfect location, all kinds of transport, shops and restaurants available in the vicinity. Incredibly easy access to the city and old town area
Stayed 3 nights in Dec 2023
Response from Jaroslav on Dec 21, 2023
Dear Suraj! We are thrilled to know you enjoyed the central location of our property!

10/10 Excellent

Cindy Brenda Sze-Wain Wing

Stayed 3 nights in Dec 2023
Response from reception on Dec 19, 2023
Dear Cindy,thank you for your nice feedback!Best regardsHotel Botanique Team

10/10 Excellent

Yi Hsuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very spacious and eco friendly. It’s within a few seconds walk from 2 main grocery stores. Hotel also has great amenities. It’s close to the subway station to the main train station and airport. I’m not sure if we received the room upgrade as our booking indicated so, but the staff who checked us in wasn’t aware of it. He did offer us a different room if we were not satisfied with our initial room (we were happy with what we had). Only downside is that I can hear noises at night as it’s right across the tram and train station. It wasn’t a big deal for me though.
Stayed 4 nights in Nov 2023
Response from Jaroslav on Dec 5, 2023
Dear Yi Hsuan! Thank you for your overall positive feedback. Im happy to inform you that you have been upgraded to a higher room category. Hopefully we will have a chance to welcome you back very soon again!

10/10 Excellent

Georgios

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Amazing property with clean and comfortable rooms. The breakfast is great. Very central, next to the metro, tram and buses. Definitely recommended!
Stayed 4 nights in Nov 2023
Response from Jaroslav on Nov 29, 2023
Dear Georgios! We are delighted to learn your positive opinion about the central location of our property!

10/10 Excellent

Daisy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, good location (15-20 minute walk to central square) good options at breakfast for gluten free, vegan, vegetarian. Comfortable beds. Only negative would be walls are thin between rooms , I would stay again .
Stayed 4 nights in Nov 2023
Response from Jaroslav on Nov 29, 2023
Dear Daisy! Thank you for your note following the central location of our property!

10/10 Excellent

Aleksandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and amazing food. Great choice for breakfast, from at least 7 types of bread, 3 types of juice, hot food, pancake machine, cold cuts, desserts… to great dinner choices! Lovely room, helpful staff. The only downside is that street facing rooms get a bit noisy.
Stayed 3 nights in Nov 2023
Response from Jaroslav on Nov 29, 2023
Dear Aleksandra! We are happy to know you enjoyed the professional approach of our team as well as the variety of our breakfast buffet!

10/10 Excellent

Tomas, Praha 12

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Botanique Hotel Prague is a fantastic city center hotel with a be green sustainability concept. Enjoyed great comfortable fully renovated rooms and super breakfast with so much to choose from. Hotel also has a nice bar and the food at the bistro was great. If you want to work out there is a really good new gym as well. Nice and caring staff.
Stayed 1 night in Nov 2023
Response from TomasN, General manager on Nov 20, 2023
We are so happy to hear you did enjoy your stay with us here in Prague.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Jaroslav on Nov 15, 2023
Dear Craig! Thank you for your amazing feedback following your stay here with us!

10/10 Excellent

dmitry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Stayed 1 night in Nov 2023
Response from reception on Nov 12, 2023
Dear Dmitry, thank you for your nice feedback!We are looking forward to your next stay.Best regardsHotel Botanique

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, friendly staff. Walk less than a mile to major attractions. Metro and tram station immediately across the street from the hotel.
Stayed 5 nights in Nov 2023
Response from reception on Nov 8, 2023
Dear Guest,thank you for your nice feedback! We are looking forward to you next visit. Best regardsHotel Botanique

10/10 Excellent

Michaela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to local transport and easy walk to town centre. Staff exceptionally friendly. Interior modern with protection of enviroment in mind. Would definitely come back to stay.
Stayed 1 night in Nov 2023
Response from Jaroslav on Nov 5, 2023
Dear Michaela! Thank you for your kind note about the central location of our property & our Botanique concept!

8/10 Good

Holly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and good for the price. We were allowed to check in early which was great. We had a standard room which is like a budget uk hotel room so don’t expect much. But it’s clean and the bed was very comfy and large. It’s located further out than we expected but tram is right outside and is excellent. About £3 a day to use and takes you into town. Breakfast has lots of options. There’s no mini fridge in the room as part of the eco policy. Although I agree with the idea having warm water on arrival and for the stay wasn’t great. Reception and dining room are absolute luxury and stylish.
Stayed 3 nights in Oct 2023
Response from Jaroslav on Nov 5, 2023
Dear Holly! Thank you for your overall positive feedback. I would like to mentioned, that all of our rooms are equipped with empty fridge, which our guests can fulfil according to their individual wishes or needs!

10/10 Excellent

Sophie

Stayed 4 nights in Oct 2023
Response from Jaroslav on Nov 27, 2023
Dear Sophie! Thank you for your fantastic feedback following your stay here with us!

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Jaroslav on Nov 5, 2023
Dear Keri! Thank you for your kin feedback about your stay here with us!

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from reception on Oct 31, 2023
Dear Guest,thank you very much for your nice feedback!We are looking forward to welcoming you here again soon.Best regardsHotel Botanique Team

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from reception on Oct 28, 2023
Dear Diana, thank you for your nice feedback!Best regardsHotel Botanique

10/10 Excellent

Liz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot fault this hotel. We had a fabulous stay here. Communication from the desk staff was excellent before arrival, they answered queries and arranged transfers. When we were there they were helpful and knowledgeable. The room was stunning, peaceful and comfortable. Breakfast was excellent with plenty of choice. I appreciated the separate gluten free corner, but suggest maybe a toaster there too and maybe a little more choice - the pastries, cakes and cereals the gluten eaters had looked enviable!
Stayed 2 nights in Oct 2023
Response from Jaroslav on Oct 26, 2023
Dear Liz! Thank you for your kind opinion about the professional approach of our team & our accommodate facilities!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very nice and clean…the shower was amazing! I was able to get some laundry done in the guest washing machine. The staff was extremely friendly!
Stayed 1 night in Oct 2023
Response from Jarka, reception on Oct 22, 2023
Dear Mr. Robert. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we look forward to see you again!

8/10 Good

rowena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and new. It is very close to all the tourist attractions. There are a lot of restaurants and stores near the hotel area. The young lady who checked us in the hotel is very knowledgeable and provided us with restaurants recommendation and information on the various places to see. The bed however, is very uncomfortable. The middle of the bed is good, but both left and right sides have a deep indentation. We had to fill the indentation with blankets. It was difficult on the back. Otherwise everything was good including the breakfast
Stayed 3 nights in Oct 2023
Response from Jaroslav on Oct 24, 2023
Dear rowena! We are delighted to see your overall positive feedback about your visit here with us!

8/10 Good

natalie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine- clean room. Not special. Lobby smells like cheap air freshener and rugs in hall need replacement. Breakfast pretty good.
Stayed 5 nights in Oct 2023
Response from Jaroslav on Oct 24, 2023
Dear natalie! Thank you for your overall positive review & your kind note following our breakfast. We regret to see your opinion about the home perfume which we use for our public spaces!

10/10 Excellent

I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lush
Simply amazing. Loved the concept of the hotel. They've gone out of their way to make it sustainable. And there was this nice scent wafting throughout the hotel, you could even smell it from the street before entering the doors. The bed was super comfy, the shower was lush and service A+. Would definitely stay here again next time we're in Prague. Thank you!
Stayed 4 nights in Oct 2023
Response from Jarka, reception on Oct 22, 2023
Dear guest, thank you for sharing your experience with us! We are thrilled to hear that you had a great time in our hotel. We look forward to welcoming you back soon!

10/10 Excellent

Lisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit
Great city break hotel and really liked the area. Close to transport links, not for to walk and lots to do in the area. Supermarkets and coffee shops, restaurants and bars
Stayed 3 nights in Oct 2023
Response from Jaroslav on Oct 10, 2023
Dear Lisa! We are delighted to learn your kind feedback about the central location of our property!

10/10 Excellent

Tom

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great. Room was modern and clean.
Stayed 2 nights in Oct 2023
Response from Jaroslav on Oct 10, 2023
Dear Tom! Thank you for your kind words about the modern character of our accommodate facilities!

10/10 Excellent

Ellen

I liked the convenience to transit, across from tram and subway station. Breakfast was excellent, good variety. Room is big and clean.
Stayed 2 nights in Oct 2023
Response from Jaroslav on Oct 10, 2023
Dear Ellen! We are happy to see you enjoyed the central location of our property!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait to come back!!
This hotel is outstanding. Completely fell in love with it. To the beautiful smell in the foyer to the amazing breakfast that caters for everyone!
Stayed 5 nights in Sep 2023
Response from reception on Oct 6, 2023
Dear Guest,thank you for your nice feedback!See you next time!Best regards,Guest Service Team

10/10 Excellent

lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, fantastic bar and restaurant. Breakfast was excellent with a wide variety of option. It was very clean and beautifully presented and designed. Bed was very comfortable though the pillows were not my favourite, they were too soft and not dense enough for me. the bathroom was excellent. very quiet so no disturbed sleep. The price to pay for all this was outstanding.
Stayed 2 nights in Sep 2023
Response from Jarka, reception on Sep 30, 2023
Dear Mr./Mrs. Lawrence,We really appreciate you taking the time to leave us a review. We are thrilled to hear that you had a great time. We look forward to welcoming you back soon!

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jaroslav on Oct 2, 2023
Dear Kenneth! Thank you for your visit & your feedback about your stay here with us. We regret to see your average score & we are sorry to learn that we were not able to meet your expectation in certain areas. Unfortunately your feedback does not incudes any comments which would enable us to follow up your unpleasant experience within the team.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from reception on Oct 28, 2023
Dear Laura, thank you for your nice feedback!Best regardsHotel Botanique

10/10 Excellent

Paolo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Jaroslav on Sep 27, 2023
Dear Paolo! We are thrilled to know you enjoyed your stay here with us!

10/10 Excellent

colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Jaroslav on Sep 27, 2023
Dear colin! Thank you for your positive review following your stay here with us!

10/10 Excellent

Martin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay with great connections
Perfect stay, amazing breakfast
Stayed 2 nights in Sep 2023
Response from Jaroslav on Sep 27, 2023
Dear Martin! We are happy to see you enjoyed the variety of our breakfast buffet!

10/10 Excellent

Filip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Jaroslav on Sep 27, 2023
Dear Filip! Thank you for your positive opinion in regards to your experience here with us!

10/10 Excellent

mandip

Stayed 1 night in Sep 2023
Response from reception on Sep 24, 2023
Dear Guest,thank you for your nice feedback!

10/10 Excellent

A.J.B.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a perfect location for us, and it was clean, comfortable and had very good food.
Stayed 2 nights in Sep 2023
Response from Jaroslav on Sep 21, 2023
Dear A.J.B.! Thank you for your positive opinion about the central location of our property!

10/10 Excellent

Christian Alexander

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and friendly upon arrival
Stayed 2 nights in Sep 2023
Response from Jaroslav on Sep 19, 2023
Dear Christian Alexander! Thank you for your kind comment about the helpful and friendly approach of our staff!

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Jaroslav on Sep 14, 2023
Dear valuable guest! Thank you for your visit & your positive feedback about your stay here with us!

8/10 Good

Stanislav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, but they charged us the tourist tax even though we live in Prague and I showed my residence. We must have stayed there as having some work to be done at home. Other Prague hotels did not charge us the tax.
Stayed 1 night in Sep 2023
Response from Jaroslav on Sep 11, 2023
Dear Stanislav! Thank you for your overall positive feedback. We regret to know about the city tax charge. Please accept our apology for the mistake on our side. Your unpleasant experience will be followed up within our team. Thank you for letting us know.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff was amazing
Stayed 4 nights in Sep 2023
Response from Jaroslav on Sep 11, 2023
Dear Alex! We are delighted to know your positive note following our staff!

8/10 Good

Quan

Stayed 3 nights in Sep 2023
Response from Jaroslav on Sep 11, 2023
Dear Quan! Thank you for your overall positive feedback about your stay here with us!

10/10 Excellent

Aleksandar

No complaints. Nice hotel
Stayed 1 night in Sep 2023
Response from reception on Sep 9, 2023
Dear Aleksandar,thank you very much for your nice feedback!We are looking forward to welcome you here again.Best regardsGuest Service Team