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Reviews of General

3.5 out of 5
General
Svornosti, 10, Prague, PRG

Reviews

9.6

Exceptional

Rating 10 - Excellent. 335 out of 440 reviews" "
Rating 8 - Good. 90 out of 440 reviews" "
Rating 6 - Okay. 12 out of 440 reviews" "
Rating 4 - Poor. 1 out of 440 reviews" "
Rating 2 - Terrible. 2 out of 440 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely & clean, lovely competent staff. Room was very hot (even after tuning down hearing and opening window) and sloping roof was a bit of a pest.
Stayed 4 nights in Feb 2020
Response from Hotel General Team on Mar 2, 2020
Thank you very much for your stay with us! We wish you a wonderful Monday! Thank you again for choosing Hotel General!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My initial perception of this hotel were wrong. The location may be out of the circle of activities, but the staff and services make up for that. The rooms are good sized, beds are comfortable - ask for extra mattress if you like it soft - and the bath tubs are good for soaking. The breakfast gets you ready for the day. With the low cost of transportation or if you like to walk, this hotel is well worth overlooking its location.
Stayed 3 nights in Dec 2019
Response from Front office team on Dec 13, 2019
We were really pleased with your positive words full of compliments. These are such a great motivation for us to keep and even upgrade our services. We will be happy to welcome you again at our hotel.

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Hotel General Team on Dec 6, 2019
Thank you so much!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel General is a roomy clean well run facility. The rooms are large compared to many Europe hotels, and the staff works hard to please guests. It is in a quiet neighborhood, which is good for some, although the bar is rarely used and only staffed if a guest goes down there. No one comes in from the outside. TVs are decent old flat panels, but do not have HDMI connectors for computers or devices. Breakfast buffet is excellent, and there are both subway and train stations within easy walking distance.
Stayed 7 nights in Nov 2019
Response from Hotel General Team on Nov 29, 2019
Thank you very much for your stay! Have a nice day! Thank you for being our Guest!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was exactly as noted on Expedia. No surprises. Great staff, comfortable room and perfect location. Would recommend to anyone.
Stayed 6 nights in Nov 2019
Response from Hotel General Team on Nov 22, 2019
Thank you very much for your stay and kind review!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room for the price. Attentive staff. Spotlessly clean. Quiet location, but so close to public transport. Twenty minute walk into town.
Stayed 3 nights in Oct 2019
Response from Front Office Team on Oct 26, 2019
Thank you very much for the review! We are trying to do our best for you and ready to welcoming you any time at Hotel General!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very good hotel . The room was clean and quiet. Although a 40min pleasant walk along the river bank it is worth it
Stayed 3 nights in Oct 2019
Response from Hotel General Team on Oct 25, 2019
Thank you very much for your stay with us! Have a nice day! Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Hotel General Team on Oct 11, 2019
Thank you very much for your stay at Hotel General! Have a nice day!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very enjoyable stay. All the staff were very helpful,in particular Alexander and Veronica.
Stayed 4 nights in Aug 2019
Response from Front office team on Sep 1, 2019
Dear Guest, We are very pleased with your comment. Such words are always a great motivation for us to further work on improving our services. Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Hotel General Team on Aug 23, 2019
Thank you very much for being Our Guest!

10/10 Excellent

Valerie, Pasadena, California

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was very easy. Staff were very nice and helpful. Breakfast was outstanding. Dinner was excellent also. A very nice place to stay. Highly recommend
Stayed 1 night in Aug 2019
Response from Hotel General Team on Aug 21, 2019
Thank you very much for your stay with us. Have a nice day!

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Response from Front office team on Aug 28, 2019
Thank you so much for your stay with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and the decor and the amenities
Stayed 3 nights in Aug 2019
Response from Hotel General Team on Aug 6, 2019
Thank you very much for your stay with us!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property maintained the uniqueness of Prague’s history with furnishings and architecture.
Stayed 4 nights in Jul 2019
Response from Hotel General Team on Aug 6, 2019
Thank you very much for being our Guest!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel tucked away, close to public transport, shopping and eateries. Lovely and helpful staff.
Stayed 8 nights in Jul 2019
Response from Hotel General Team on Aug 2, 2019
Thank you so much for your kind review. Have a nice day!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, highly recommended
Great hotel, amazing service (they even turned on the sauna for me after hours). The hotel is a little piece of history with upgraded rooms and amenities, very clean and the staff is super attentive to detail
Stayed 1 night in Jun 2019
Response from Hotel General Team on Jul 3, 2019
Thank you so much for your stay with us! Thank you!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel, would stay there again and again!
The hotel is a beautiful older hotel but has been updated wonderfully. The staff there is tremendous. We stayed last year, and when we returned, they remembered us! Every attention to detail has been met from the air conditioning (worked beautifully by the way), the food, everything! This is my favorite hotel we e ever stayed at and we have stayed at hundreds! I can’t say enough about all the staff there either. They are all wonderful people who really seem to care about their clients comforts.
Stayed 2 nights in Jun 2019
Response from Hotel General Team on Jun 26, 2019
Thank you so much! See you soon! Thank you for being our Guests!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful rooms, excellent location, very friendly staff
Stayed 3 nights in Jun 2019
Response from Hotel General Team on Jun 25, 2019
Thank you so much for your stay with us!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good value. Staff friendly & helpful. Hotel over all lovely & very clean. Breakfast fine, more so from additional menu. Complimentary sparking wine on last night. Bar always closed/empty & had to open specially; very limited drinks choice. Room105 looked into a wall. TV limited English channels. I really enjoyed my stay, but am genuinely bewildered as to how the General has a 5 star rating. For me, location was actually better than being in town centre, but I believe many visitors may be put off.
Stayed 4 nights in Jun 2019
Response from Anna on Jun 21, 2019
Dear guest, Thank you for sharing your experience. We do appreciate your feedback and are delighted to hear that you had a pleasant stay. However there is definitely a space for melioration. I hope that we will have an opportunity to welcome you back on your future visit and exceed your expectations. Sincerely, Hotel General Team

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Hotel General Team on Jun 17, 2019
Thank you very much for your stay with us!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay at the hotel general. The staff were extremely friendly and helpful, in particular Martin, Vladimir and Veronica who could not do more to make our stay enjoyable. The room was comfortable and had really good AC which was a bonus as Prague can get rather hot! There was also a safe and minibar(didn’t use the MB). Breakfast each morning was superb, you are given unlimited hot drinks and a choice of a hot dish such as omelette, french toast, crepes etc. You also have unlimited access to the continental breakfast bar which had more than enough choice for us and really set us up for each day. The hotel is in the Andel area of prague(pronounced Anyel to the locals). There is a metro station, tramline and bus station nearby, all about a five minute walk away.
Stayed 7 nights in May 2019
Response from Hotel General Team on Jun 3, 2019
Thank you very much for your lovely comment! Have a nice day!

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
a nice small boutique hotel in progue 5, friendly staff, very personal & friendly breakfast service, but not much else at the facility. We stayed at the roof level room with sun roof.. room was clean but too small and ceiling was too low with roof cut the room half. Location was not that great also. Metro station was about 10 min away walking and main Prague attractions like Charles Bridge were about 30 min walking distance away. There is nothing much around hotel - it was more of residential area - except a good bar around the corner. It was pleasant stay although.
Stayed 2 nights in May 2019
Response from Hotel General Team on Jun 3, 2019
Thank you very much for your stay with us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Hotel General Team on May 28, 2019
Thank you so much for your stay with us!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb find
Fantastic service, spotlessly clean and comfortable room, delicious breakfast buffet and menu with broad choice, good location for tram/metro or walking along the river to attractions. Some good local restaurants and quiet for sleeping. Would def recommend and return.
Stayed 3 nights in May 2019
Response from Hotel General Team on May 15, 2019
Thank you so much for being our Guests! See you soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good staff, close to metro and bus station and restaurants
Stayed 9 nights in Apr 2019
Response from Hotel General Team on Apr 30, 2019
Thank you so much!

10/10 Excellent

Alberto A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Amazing service and attention to detail, an overall excellent hotel in Prague
Stayed 2 nights in Apr 2019
Response from Hotel General Team on Apr 19, 2019
Thank you very much!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Lovely walkable location. Amazing staff and a beautiful hotel.
Stayed 5 nights in Apr 2019
Response from Hotel General Team on Apr 19, 2019
Thank you very much!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unexpected elegance, value, and graciousness. EXCELLENT, and Martin was always informative, helpful, and interesting.
Stayed 2 nights in Apr 2019
Response from Hotel General Team on Apr 12, 2019
Thank you so much!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very very nice. Friendly staff, excellent breakfast and we stayed for dinner 1 night which was really nice.
Stayed 4 nights in Mar 2019
Response from Hotel General Team on Apr 3, 2019
Thank you very much!

10/10 Excellent

Gogo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give the staff 500 stars I would. The nicest people work here. Hôtel lovely. Great location - can walk everywhere. Sat farmers market just across the river. Old town 15 min walk. No complaints.
Stayed 3 nights in Mar 2019
Response from Hotel General Team on Apr 1, 2019
Thank you very much!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit out of the way but still within 5 mins walk of transports, restaurants/ bars and shops. Also within walking distance of Prague's main attractions.
Stayed 5 nights in Mar 2019
Response from Hotel General Team on Mar 22, 2019
Thank you very much for being our Guests!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2019
Response from Hotel General Team on Apr 1, 2019
Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff who are happy to go the extra mile to make your stay as pleasant as possible.
Stayed 2 nights in Mar 2019
Response from Hotel General Team on Mar 11, 2019
Thank you so much for being our Guests!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, however staff needs a bit more training.
Stayed 4 nights in Dec 2018
Response from Hotel General Team on Dec 31, 2018
Thank you very much for being our Guests. We would like to wish you a Happy New Year! Thank you again for coming to Prague!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, service and food. The hotel was lovely, clean and well kept.
Stayed 4 nights in Dec 2018
Response from Front Office Team on Dec 27, 2018
Thank you so much for being our Guests! Happy New Year 2019!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable hotel close to city centre. Excellent food and friendly staff.
Stayed 4 nights in Dec 2018
Response from Front Office Team on Dec 19, 2018
Thank you very much for your wonderful review! We would like to wish you Merry Christmas and a Happy New Year! Kindest regards, from Prague, Martin and colleagues

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Staff were very friendly - in particular Martin on reception who very kindly upgraded our room to a General Suite, and took the time to explain and show us where everything in Prague was. Room was lovely - large and spacious with two bathrooms. The shower was exceptional! Food was lovely. We ate in the restaurant when we got there and found the food very nice, at a good price. Staff were very attentive.
Stayed 2 nights in Dec 2018
Response from Front Office Team on Dec 17, 2018
Thank you so much for your stay and wonderful review! We would like to wish you Merry Christmas and a Happy New Year! Thank you again for being our Guests! Sincerely Yours, Martin

10/10 Excellent

Ed, Perth Amboy, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely wonderful hotel and hotel staff! Veronika, Alexandr and the entire staff are amazingly friendly, helpful and eager to make the visit special. My wife and I have stayed at many fine hotels around the world but I must say that we come away feeling that Hotel General is our favorite. We will be back. Prague is a truly special city and Hotel General makes it even better.
Stayed 4 nights in Nov 2018
Response from Hotel General Team on Nov 18, 2018
Thank you so much! Have a wonderful Sunday! Thank you!

10/10 Excellent

David, Yukon, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our 2nd stay, not disappointed. Staff friendly and helpful.
Stayed 4 nights in Oct 2018
Response from Front Office Team on Nov 5, 2018
Thank you so much for your lovely comment!

10/10 Excellent

Afshan, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Little Gem in Prague!
Arrived late at around 11:30pm and check-in was easy and quick. Hotel staff were amazing who provided us 5 star service throughout our stay. Good size room and spotlessly clean. Good buffet breakfast plus one can choose one item for free from the menu. Hotel is located in the business district so you are away from the tourist area so bear that in mind. Its easy to go to the centre of the city. You can take the metro, tram or just walk by the river. Checkout was very quick as well and they kept our bags the whole day after checkout as our flight was at night. Would recommend this hotel.
Stayed 3 nights in Oct 2018
Response from Front Office Team on Oct 22, 2018
Thank you so much for a lovely comment. Thank you for being our Guests!

10/10 Excellent

Guoen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Hotel General Team on Oct 15, 2018
Thank you so much! Have a wonderful day!

10/10 Excellent

Josh, Newport MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
By far one of the best places I have ever stayed! The Martins are amazing! The property is like something out of the early 1900’s and is simply beautiful! The staff is so helpful!
Stayed 2 nights in Sep 2018
Response from Front Office Team on Oct 4, 2018
Thank you so much for being our Guests!

10/10 Excellent

jongsub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was a little cold, but it seems to be the situation of changing season from hot to cold
Stayed 1 night in Sep 2018
Response from Hotel General Team on Oct 1, 2018
We are very sorry for inconvience caused. Thank you so much for your stay with us!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with very friendly and professional staff
Stayed 1 night in Sep 2018
Response from Hotel General Team on Sep 24, 2018
Thank you so much!

10/10 Excellent

James

JAMES
Impeccable service , attentive staff ...mix of Baroque - rococo , gold leaf decor ...date or period ambience ...cozy , for the modernist , possibly not their taste ...but superb experience without error ....they retain the General motif with epaulets on staff uniforms ...wall cameos of notable Generals ..including General George C . Marshall The Man behind The Marshall Plan ......!!!!
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Stayed 6 nights in Sep 2018
Response from Front Office Team on Sep 17, 2018
Thank you so much!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Front Office Team on Sep 15, 2018
Thank you very much for being our Guest!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class service in a wonderful hotel.
The hotel is in a very lovely, beautifully maintained, older building. The staff is excellent and the service is impeccable. We will definitely stay again when returning to Prague.
Stayed 6 nights in Aug 2018
Response from Hotel General Team on Sep 3, 2018
Thank you so much!

8/10 Good

sn, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, good staff
Location close Andel metro and tram station. Staff was excellent except male staff in breakfast serving area.
Stayed 3 nights in Aug 2018
Response from Hotel General Team on Aug 27, 2018
Dear Guest We do appreciate your time and kind review. Our team is doing its best to fulfill your idea of excellent holidays in Prague. Please except our apologies for any inconvenience caused . The restaurant male staff would be fully instructed. We are looking forward to your next visit. Thank you!

10/10 Excellent

Scott

Great hotel in Prague
Love this hotel, great facilities and service wonderful location.
Stayed 2 nights in Aug 2018
Response from Hotel General Team on Aug 23, 2018
Thank you so much!