Junior Suite, 1 Bedroom
Check availability

Reviews of Hotel Golden Key Prague

4 out of 5
Hotel Golden Key Prague
Nerudova 243/27, Prague

Reviews

8.6

Excellent

Rating 10 - Excellent. 39 out of 78 reviews" "
Rating 8 - Good. 29 out of 78 reviews" "
Rating 6 - Okay. 6 out of 78 reviews" "
Rating 4 - Poor. 2 out of 78 reviews" "
Rating 2 - Terrible. 2 out of 78 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xmas in Prague.
Beautiful building, welcoming and very helpful staff. Breakfast choices were lovely and plentiful every day. Location spot-on, central to all places of interest. Felt at home very quickly..always a good sign. Would definitely stay again!
Stayed 4 nights in Dec 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable 3 night stay
We had a junior suite which was very decently accommodated (room 13). Plenty of space and a very good sized bathroom/wc as well. Service and check in were pretty faultless and the hotel is also very well positioned for most of the major attractions in Prague. Only issues were that we found the lighting in the bedroom to be a bit on the dim side. The only other area which I think could be improved is the breakfast. While there's a really good choice of cold food stuffs and good coffee/tea making facilities, the hot food in the steamer was somewhat lacking - rather poor quality, anemic looking frankfurter sausages - and the supply of hot food would sometimes run out. On our first morning we arrived just after 9.30 and there was almost no bacon left and the beans were finished. We asked for the latter to be replenished, although got the impression this wouldn't have happened automatically given that breakfast service ended at 10.00am. Also, the heater wasn't particularly efficient at keeping food warm. Given the cost of rooms at the hotel I would have expected eggs that eggs would have been available to order from the kitchen. All told, a very good experience overall, with some potential for improvement. I'm unsure as to whether we would stay at the Golden Key again, although we found the staff to be friendly whenever we met them.
Stayed 3 nights in Oct 2023

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very centrally located hotel close to Charles Bridge. Many convenience stores and shops in same street. We arrived early for check-in and luckily room was available. Lovely spacious room on ground floor with patio access and very clean. Grateful for friendliness and warm welcome. Caring receptionist arranged for packed breakfast due to early departure next day and being tea drinkers we were provided with a tea pot and tea bags. Coffee maker available in room.
Stayed 1 night in Jun 2023

10/10 Excellent

Edan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from team on May 5, 2023
Thank you very much for your nice comments. We hope to see you again.

8/10 Good

Sofia

Liked: Staff & service, amenities, property conditions & facilities
I had some issues with the light, but the stuff is friendly and location is amazing. The bathroom was a little dirty, overall not bad
Stayed 6 nights in Oct 2022

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel and in an excellent location
Stayed 2 nights in Sep 2022

10/10 Excellent

ZOI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, kind personell
Very pleasant stay, our room was big and comfortable, the whole hotel is both clasic and modern, the location is great. The whole area is a little expensive but you can reach all best tourist attractions on foot!
Stayed 4 nights in May 2022
Response from Karolína on Jul 8, 2022
Good morning, thank you very much for your kind feedback. We are more than happy you have enjoyed your stay at hotel Golden Key. We sincerely hope you will choose our hotel again for your stay in Prague. Have a wonderful day, Karolína Key account manager

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but dim!
Nice and comfortable with a good powerful shower. The main bad point is the light in the bedroom. The overhead chandelier had 2 bulbs out but even with those working, it would still be dim Saving grace were the two side lights Overall though, a nice stay
Stayed 2 nights in Apr 2022

4/10 Poor

Roger, USA

Noisy at night. Stairs are uneven and hazardous. Bathroom lighting is dim. Shower stalls are poorly designed. Full width shower curtains would be nice!
Stayed 3 nights in Oct 2019

8/10 Good

JOSE F.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole property is beautiful and the breakfast very good.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018

10/10 Excellent

Victoria, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a very nice couple of days in this lovely hotel. Great location, friendly and thoughtful staff.
Stayed 3 nights in Oct 2018

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, friendly staff, perfect location
I love this hotel, This is the second time I stay at the Golden Key. I even recommended to a friend.
Stayed 3 nights in Jan 2018

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

6/10 Okay

Ryan, Seattle

Liked: Cleanliness, staff & service, room comfort
It's fine
Nothing specifically bad to say. The hotel staff like most Czech's aren't particularly inviting but aren't rude. We got booked to room 22 which is way smaller than the pictures and isn't great for two people. We asked for an upgrade and got one at a small discount. You need your hotel key to use electricity so charging your phone or batteries while your out doesn't work. Breakfast isn't included in most rooms. Great location though! I'd keep looking for a better experience if I were to do it again but it was fine.
Stayed 3 nights in Nov 2017

6/10 Okay

susie, Bendigo Australia

Liked: Cleanliness, staff & service
Disliked: Room comfort
We found it to hot in the rooms with no aircondioning , we did a fan from staff but had trouble sleeping . Mini bar didn't work so no cold drinks . Hotel was very clean
Stayed 3 nights in Jul 2017

8/10 Good

Dino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2017

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A truly Boutique Hotel
This is a truly Boutique Hotel with lots of nice details like high quality teas, bathroom products, wonderful breakfast and terrific location.
Stayed 1 night in Jun 2017

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel, location and service. Our room didn't have air conditioning so something to be mindful of when travelling through the summer months. Overall a great hotel
Stayed 1 night in Jun 2017

10/10 Excellent

james, Edmonton , Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed one night on way Venice
3 adults traveling through hotel upgraded to family room great service, they shared Christmas festival just starting and said its a must, it was! Very helpful for parking car, directions, and made us feel special. Nice hotel

10/10 Excellent

jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel stay in 16 d trip
Great find in a beautiful city...room quite spacious ('deluxe') and very quiet with the best wi-fi we had in Europe; breakfast was included, staff very professional and welcoming. Hotel appears to have just been renovated as every feature in the room was tasteful, clean and crisp. The bed was quite comfortable - one of us is 6'5" and the other 5'10" so this is really important. The hotel is near the castle on the same street which is fairly steep, but surrounded by interesting cafes, embassies, chocolate shops.

10/10 Excellent

David, New Orleans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Perfect Place to Rest
An excellent hotel on the busy, hotel-packed Naruda Street in Prague. This hotel lived up to its billing, providing great accommodations with a wonderful staff. Everything was first rate. Nothing over the top, but not a single thing lacking...

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
A Mix
The staff at the Golden Key couldn't have been nicer; Gabriela was especially helpful in arranging tours and taxis, but the room we were given at midnight upon our arrival was airless, dark, had no facility for making a cup of tea or coffee, and had a view only of an abandoned construction site. No robes, no air conditioning, tiny shower only, not the kind of room expected at a hotel that calls itself four star. Even though the hotel was not full, I believe we were given the worst room. Why? Probably because we had prepaid prior to checking in. The location of the hotel is excellent for visiting the palace and old town, and the breakfasts were lovely, but I would not go back.

8/10 Good

Justin, cape town

Liked: Cleanliness, staff & service, property conditions & facilities
good value
It was a great area to stay in as we were able to walk everywhere. It was busy during the day but calmed down nicely at night. The room was a good size and clean. I was surprised that i couldn't find any working air conditioning solution. It was particularly hot on our first night. Having said this it cooled a little and we were very comfortable. The breakfasts was also of a good quality. For the price i can definitely recommend a stay at the Golden Key while in Prague.

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not recomended
Not luck with the golden key, the hotel has recently renovated, is clean but our room was awful, the noise from the kitchen woke us up very early every day. The bathroom was to HANDICAPPED not our case.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very comfortable room with very friendly staff. Also the hotel is in a great location close to all the main attractions like the Charles bridge and old town. Can't wait to stay here again

10/10 Excellent

Stephen, Newtownards

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Priceless Prague
A fabulous boutique hotel perfect for visiting the beautiful city of Prague

6/10 Okay

Emily, Amsterdam

Disliked: Cleanliness, staff & service, property conditions & facilities
Good location, mediocre service.
The hotel is very well located close to the Castle and a lot of other sights in Mala Strana. There was a problem with the room we originally booked as the radiator was broken to the point that the room was more like a sauna, also the bed was not properly made so we couldn't be sure if the sheets and towels had actually been changed. There are no staff at the hotel after 9pm so resolving this issue was difficult, though we were eventually allowed to move to one of the apartment rooms on the 4th floor. We were then moved to a more basic room the next morning which was then quite comfortable. The staff do their best and are very pleasant to deal with although the facilities are basic, the breakfast is nice but again quite basic. The location is excellent though and the hotel is good value for that reason.

8/10 Good

Verified traveller

Great Location... Rooms could use a little help...
We stayed at the Aureus Clavis for one night during a quick weekend trip to Prague with our 9 month old baby. Let's start with the pros: the hotel is in a fantastic location (about a 5 minute walk to the Prague castle, 8 minute walk to the Charles bridge, very close to the tram stops...), they also serve a complementary nice hot breakfast, the staff is very friendly and the rooms were clean and quite spacious. They also offered us a large crib for our baby, free of charge. As for the cons: the rooms could use a little sprucing up (some tiles in the bathroom were coming loose, the bedding and towels are thin/cheap and getting frayed, there isn't a phone or coffee machine and the TV only had two channels), they do not have an elevator (which is a little difficult with a baby + gear) and there is rarely someone working in the hotel reception office (instead you have to speak with the restaurant staff). Overall, we thought that the hotel met our needs: we wanted somewhere clean to sleep that was situated in a central, walkable location. If you're expecting a 4 star hotel for your honeymoon, this is not the place. But if you want a reasonably priced nice hotel, then this will do.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
this is not the place to stay if you have a car with you. i was sent to park the car at another hotel over 1 kilometer away.

10/10 Excellent

Falko

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prima gelegen direkt unterhalb der Burg. Alle Sehenswürdigkeiten in unmittelbarer Fussnähe erreichbar. Zimmer sauber und gemütlich. Große Auswahl beim Frühstück. Personal freundlich und kompetent.
Stayed 3 nights in Feb 2024

10/10 Excellent

Morgane

Liked: Cleanliness, staff & service, property conditions & facilities
It's the second time I stay at the Golden Key hotel and I totally recommend it. It's a very charming and clean place, the breakfast is very good and the rooms are amazingly comfortable. It's beautiful and very well located, just a few minutes away from the Castle and from the hill and also from Charles' bridge, which leads you to the Old town.
Stayed 2 nights in Feb 2024

10/10 Excellent

JI SEOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra opphold
Veldig bra. Kort vei til alle severdigheter. God frokost. Enkel tilgang til rom. Mye informasjon fra resepsjon.
Stayed 3 nights in Jul 2023

10/10 Excellent

Juha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from team on May 5, 2023
Thank you very much for your nice comments,

6/10 Okay

Iván

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
En 3 noches que estuvimos alojados no nos cambiaron las toallas ni limpiaron la habitación...para ser un 4 estrellas es un poco decepcionante.

10/10 Excellent

Marie-Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Une séjour de 10 jours parfait en tout point! Merci encore!
Stayed 9 nights in Oct 2022

10/10 Excellent

Davide

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
vicino a castello e cattedrale e ponte Carlo facilmente raggiungibile a piedi. pulita, letti comodi e bagno spazioso e comodo.
Stayed 4 nights in Sep 2022

8/10 Good

Bodo

Travelled with partner
Liked: Staff & service, property conditions & facilities
Sehr ruhige Lage
Stayed 1 night in May 2022
Response from Karolína on Jul 8, 2022
Good morning, thank you very much for your feedback. We sincerely hope you have enjoyed your stay at hotel Golden Key. Kind regards, Karolína Key account Manager

10/10 Excellent

Pär

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Karolína on Jul 8, 2022
Good morning, thank you for your review. Kind regards, Karolína

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and facilities
Stayed 4 nights in Apr 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très bien situé, le personnel est très agréable, merci pour l'accueil et l'attention pour l'anniversaire de mon mari, c'était super.
Stayed 2 nights in Jan 2020

8/10 Good

Paola, Firenze

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La posizione è fantastica....vicinissima al ponte Carlo. Non ho mai dovuto prendere un mezzo pubblico. Le camere molto silenziose.
Stayed 4 nights in Dec 2019

8/10 Good

Steffi, München, Bayern

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Uns hat es sehr gut gefallen! Tolle Lage etwas am Berg, leider ist das Parken eine Katastrophe.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Der persönliche Flair des alten Objektes, die Lage unterhalb der Prager Burg. Tolles Bad, kleine Sauna, aber schön, dass es eine gab.
Stayed 3 nights in Apr 2019

8/10 Good

YAT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境OK ，樓下重有個小花園吸煙區，重可以坐響吊椅輕鬆一吓，不過出到門口條斜路會比較難行
Stayed 3 nights in May 2018

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien situé et très agréable
Séjour très agréable dans cet hôtel de charme. Très bien situé, cela nous a permis de visiter l’ensemble des sites praguois à pieds. Personnel très accueillant et au petit soin, chambre très agréable, je recommande vivement cet établissement.