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The Swan at Hay Hotel
4.0 star property

Upscale hotel with 2 restaurants and 24-hour front desk

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

The Swan at Hay Hotel

Photo gallery for The Swan at Hay Hotel

Property grounds
Exterior
Deluxe Double Room, 1 King Bed
Interior detail
Classic Double Room, 1 Double Bed | Bathroom

Overview of The Swan at Hay Hotel

Reviews
8.6

Excellent

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • Free WiFiFree WiFiFree WiFi
  • Restaurant

Check out the area

Map
Church Street, Hay-on-Wye, Hereford, Wales, HR3 5DQ
  • Popular LocationHay Castle4 min walk
  • Popular LocationThe Lion Street Gallery5 min walk
  • Popular LocationThe Warren9 min walk
  • AirportCardiff (CWL-Cardiff Intl.)102 min drive
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Room options

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

Highlights

Individually furnished
Individually decorated
Heating
TV
Hair dryer
Private bathroom
Coffee/tea maker
Electric kettle
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Individually furnished
Individually decorated
Heating
TV
Private bathroom
Hair dryer
Shower/tub combination
Coffee/tea maker
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

Highlights

Individually furnished
Individually decorated
Heating
TV
Separate bedroom
Private bathroom
Hair dryer
Shower/tub combination
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Heating
Free cribs/infant beds
TV
Private bathroom
Hair dryer
Separate bathtub and shower
  • City view
  • Sleeps 3
  • 1 King Bed

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Parking included
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Breakfast available
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The price is CA $163
CA $196 total
includes taxes & fees
Apr 28 - Apr 29
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About the area

Hereford

The Swan at Hay Hotel is located in Hereford. The Lion Street Gallery and Erwood Station Craft Centre, Gallery and Tea Rooms are cultural highlights, and some of the area's landmarks include The Old House and Whitney Bridge. Small Breeds Farm Park and Owl Centre and Hergest Croft Gardens are also worth visiting. Be sure not to miss outdoor adventures like hiking/biking trails and horse riding.
Visit our Hereford travel guideOpens in a new window

What's nearby

  • Hay Castle - 4 min walk
  • The Old House - 4 min walk
  • Richard Booth's Bookshop - 5 min walk
  • The Lion Street Gallery - 5 min walk
  • The Warren - 9 min walk

Getting around

  • Builth Road Station - 31 min drive
  • Cardiff International Airport (CWL) - 102 min drive

Restaurants

  • Festival Food Hall - 17 min walk
  • Blue Boar - 2 min walk
  • Boat Inn - 8 min drive
  • Foyles of Glasbury - 7 min drive
  • Shepherds - 4 min walk

About this property

The Swan at Hay Hotel

Upscale hotel
A terrace, a garden, and laundry facilities are just a few of the amenities provided at The Swan at Hay Hotel. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and British cuisine. Free in-room WiFi and a bar are available to all guests.
You'll also enjoy perks such as:
  • Free self parking
  • Full breakfast (surcharge), express check-out, and coffee/tea in the lobby
  • 2 meeting rooms, a 24-hour front desk, and luggage storage
Room features
All guestrooms are individually furnished, and boast comforts such as laptop-friendly workspaces, in addition to amenities like free WiFi.
Other conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Free toiletries and hair dryers
  • 32-inch TVs with cable channels
  • Wardrobes/closets, heating, and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily full breakfast available 8:00 AM–10:00 AM for a fee: GBP 15 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 1812 Bar
  • The Garden Room
  • The Market Bar

Things to do

  • Archery

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Built in 1812
  • Designated smoking areas
  • Georgian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15.00 per person
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Hotel Hay
Swan Hotel Hay
Hereford The Swan at Hay Hotel Hotel
Swan Hay Hotel Hereford
Swan Hay Hereford
Hotel The Swan at Hay Hotel Hereford
The Swan at Hay Hotel Hereford
Swan Hay Hotel
Hotel The Swan at Hay Hotel
Swan Hay
Hereford The Swan At Hay
The Swan at Hay Hotel Hotel
The Swan at Hay Hotel Hereford
The Swan at Hay Hotel Hotel Hereford

Frequently asked questions

Is The Swan at Hay Hotel pet-friendly?

Yes, The Swan at Hay Hotel allows cats and dogs (limit 2 total). There's a fee of GBP 15 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at The Swan at Hay Hotel?

As of Apr 25, 2024, prices found for a 1-night stay for 2 adults at The Swan at Hay Hotel on Apr 30, 2024 start from CA $191.37, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Swan at Hay Hotel?

Self parking is free at this property.

What time is check-in at The Swan at Hay Hotel?

Check-in start time: 3 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Swan at Hay Hotel?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is The Swan at Hay Hotel located?

Situated in Hereford, this hotel is within a 5-minute walk of Hay Castle, The Old House, and Richard Booth's Bookshop. River Wye and The Lion Street Gallery are also within 5 minutes.

The Swan at Hay Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 135 out of 251 reviews" "
Rating 8 - Good. 69 out of 251 reviews" "
Rating 6 - Okay. 29 out of 251 reviews" "
Rating 4 - Poor. 16 out of 251 reviews" "
Rating 2 - Terrible. 2 out of 251 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Natalie

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Hay
Really enjoyed our stay, staff friendly and helpful. Hotel full of character
Stayed 2 nights in Jan 2024

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the spacious room. If you have heavy luggage, do note that you have to lug it up a flight of stairs.
Stayed 1 night in Oct 2023

10/10 Excellent

Theresa

Stayed 1 night in Sep 2023

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities
Nice greeting when we arrived,our room was alright comfortable but slightly shabby.Clean though.we had a cream tea in the afternoon which really wasn’t very good at all,the scone turned to dust after I cut into it,making it almost impossible to spread anything on it. We had a good nights sleep the bed was comfortable The breakfast was disappointing,couldn’t finish my sausage Throughout our stay there was a strange smell in the building.
Stayed 1 night in Oct 2023

10/10 Excellent

TIM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

jasdeep

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Ramanathan

Stayed 1 night in Sep 2023