Exterior

Reviews of Sheraton Porto Hotel & Spa

5 out of 5
Sheraton Porto Hotel & Spa
Rua Tenente Valadim, 146, Porto

Reviews

9.2

Wonderful

Rating 10 - Excellent. 666 out of 1002 reviews" "
Rating 8 - Good. 257 out of 1002 reviews" "
Rating 6 - Okay. 58 out of 1002 reviews" "
Rating 4 - Poor. 14 out of 1002 reviews" "
Rating 2 - Terrible. 7 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

FRANCISCO ANDRES

Liked: Property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024

8/10 Good

HOJUN

Liked: Property conditions & facilities
I had to use taxi to visit center of city all the time.
Stayed 3 nights in Jan 2024

10/10 Excellent

Nuno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Nuno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Ruaim, philadelphia

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t wait to check out
Stayed 3 nights in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

lina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is really good
Stayed 2 nights in Oct 2023

6/10 Okay

Ronald

Liked: Cleanliness, amenities, property conditions & facilities
Hotel facilities are new and modern but team lacks an excellent, customer-friendly 24-hr concierge service. Getting a taxi at night is difficult because of the inconvenient location of the hotel (quite far from Major thouroughfare) and nobody is around in lobby to help. They advise clients to take Uber!
Stayed 4 nights in Sep 2023

10/10 Excellent

Kevin, Long Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff spoke English (which made it easy on us) and they were all so professional and attentive! Would highly recommend.
Stayed 1 night in Oct 2023

2/10 Terrible

Meena

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Service and staff very helpful. BUT I had so many issues with my room. I was in a special needs room. First night I arrived. No TV remote control.Thermostat not working and no mini fridge in my room. Called and they sent up someone from maintance. Brought in a mini fridge. Worked on the thermostat and was going to send a TV remote the following morning Day 2- got up and found fridge leaking… all the special food I bought because of my dietary restriction had to be thrown out. TV control I had to call back in the evening and it was then sent up. Then the iron and ironing board were missing in my room. Called and one was sent up. Day 3 .. That night Thermostat still an issue called front desk and was told that the maintenance staff comes in at 8 a m and will be sent up. And they did send someone. Day 4 . I was out on a tour in the morning. Due to lack of sleep because of the room temperature came back to the hotel for a nap mid afternoon. My room was not fine. When I called front desk they said that I had a do not disturb sign!! ( which I believe I did not have but asked for it to be done up. Post dinner and tour upon our return to the hotel around 9.30pm my room was still not made up. Someone was then sent up to have it done. Upon check out I spoke to the staff in charge since the manager was not in. They had noted all my calls and issues. But said there’s nothing they can do . I should write to them.Sad. No issues at the other 3 hotels I stayed all at.
Stayed 4 nights in Sep 2023

8/10 Good

Chase

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great customer service, it is a little outdated as far as style and getting worn out a little.
Stayed 4 nights in Sep 2023

8/10 Good

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access. The staff was very helpful! We enjoyed the food in the dining area, delicious.
Stayed 1 night in Sep 2023

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel and courteous staff
Stayed 2 nights in Sep 2023

8/10 Good

hugh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel location not so good for tourist spots Fab breakfast not so good for American Bar food
Stayed 7 nights in Sep 2023

8/10 Good

Ronen

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Konnie C

Liked: Cleanliness, staff & service, property conditions & facilities
Great night to prepare for river cruise
Stayed 1 night in Sep 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great hotel but far from the center of Porto where all the action is located for tourists.
Stayed 2 nights in Sep 2023

10/10 Excellent

Nuno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 1 night in Aug 2023

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom Design
this an excellent place to stay if you are planning to stay in Porto, I'm a very frequent traveler and the bathroom design in this hotel is unique
Stayed 1 night in Aug 2023

8/10 Good

Dennis

Liked: Property conditions & facilities
As expected.
Very comfortable hotel. Worth staying at.
Stayed 1 night in Aug 2023

10/10 Excellent

Laurence

Stayed 4 nights in Aug 2023

8/10 Good

Ketan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Nir

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Good service, nice rooms, excellent spa, excellent food. However, every is extra and not cheap. Breakfast is 25 euro per person. Entrance through the pool is 10 euro per person. In hotel restaurants are very good, but very expensive. Maintenance wise, the hotel is basically in a good shape, however the air condition has stopped working, and the toilet vent fell on my sons head from the ceiling… when I complained to the front desk, they offered me ice for my sons head…
Stayed 7 nights in Aug 2023

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding hotel. Exceeded my expectations
Stayed 2 nights in Jul 2023

10/10 Excellent

john

Stayed 1 night in Jul 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was welcoming, clean, and had first class service. The only negative was no access to a pool without paying the daily rate of €20.
Stayed 1 night in Jul 2023

10/10 Excellent

William

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stop over Porto
Ideal hotel short walk from the airport metro lives up to the Sheraton service standard.Front desk staff had every detail arrange as arrived after midnight.Spar facility good and executive club room well worth the extra cost
Stayed 3 nights in Jul 2023

8/10 Good

Joanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Mostly a very pleasant stay, but very strange pillows that flattened right out. Not a fan of the instant coffee in the rooms. Staff is wonderful and couldn’t do enough for you. Very elegant impression over all. The spa is worth a visit!
Stayed 2 nights in Jun 2023

10/10 Excellent

Marleny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in Porto. Very comfy and overall beautiful While not in the heart of the old city, it was nice to walk around and a 5 minute Uber ride and a nice walk after dinner if going to the old city or by the Douro River.
Stayed 3 nights in Jun 2023

10/10 Excellent

Claudia P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Nice, clean and contemporary hotel, great gym, great location, great buffet breakfast.
Stayed 2 nights in May 2023

10/10 Excellent

Penny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility, staff very friendly and helpful
Stayed 2 nights in Jun 2023

10/10 Excellent

Richard, SEATTLE

Liked: Cleanliness, staff & service, property conditions & facilities
?
Stayed 1 night in Jun 2023

10/10 Excellent

Aretha

Stayed 1 night in May 2023

10/10 Excellent

Majid

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great stay!
Stayed 2 nights in May 2023

2/10 Terrible

Luciano G. De

Stayed 3 nights in May 2023

10/10 Excellent

Jose

Stayed 3 nights in Apr 2023

10/10 Excellent

Andrew, Lancaster

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in May 2023

10/10 Excellent

Claudio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent hotel in a nice location.
Stayed 3 nights in Apr 2023

10/10 Excellent

Ram, Mahwah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel with helpful staff at front desk. convenient for Uber rides to anywhere to see/dine in Porto.
Stayed 3 nights in Apr 2023

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Stay!
Sheraton Porto Hotel & Spa staff was very kind and accommodating. The front desk staff was very helpful in helping us booked a very good full day wine tasting, sight seeing, and boating trip as well as a 1/2 day city and wine cellar tour. Very happy with our stay at the Sheraton Porto.
Stayed 3 nights in Apr 2023

8/10 Good

Scott, North Caldwell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Heesuk Dylan

Stayed 1 night in Apr 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023

6/10 Okay

ghaleb

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel but beds were uncomfortable and to small hardly slept I dealt with it because it was only one night
Stayed 1 night in Mar 2023

8/10 Good

Jozef

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The acoustics between the rooms are non-existant! We could hear everything that was happening in the adjacent room
Stayed 1 night in Mar 2023

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities
It's a great hotel, the room has some issues with leaking p trap under sink and light switch broken. They fixed that really fast, so it wasn't a huge deal. There's not much to do around the hotel without hopping in a cab.
Stayed 3 nights in Feb 2023

6/10 Okay

Suresh, Los Altos

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
House keeping was well below a 5 star expectation. Amenities including wine glasses & tea cups were not replenished.
Stayed 2 nights in Jan 2023

10/10 Excellent

Alma

10/10 Excellent

Jennifer

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall everything was great . Beautiful hotel and rooms. But the staff was outstanding!

10/10 Excellent

rodolfo, kingwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very elegant excellent staff