BBQ/picnic area

Reviews of Residence Inn Portland Airport at Cascade Station

3 out of 5
Residence Inn Portland Airport at Cascade Station
9301 NE Cascades Pkwy, Portland, OR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 401 out of 608 reviews" "
Rating 8 - Good. 148 out of 608 reviews" "
Rating 6 - Okay. 37 out of 608 reviews" "
Rating 4 - Poor. 12 out of 608 reviews" "
Rating 2 - Terrible. 10 out of 608 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location excellent customer service and nice hotel close to the airport.
Stayed 3 nights in Mar 2024

10/10 Excellent

elizabeth

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so helpful, knowledgable, and fast w all transactions and requests. However no late arrival shuttle so they called a Lyft for transport from PDX, which once was done, also quick!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 10, 2024
Elizabeth, it's heartening to know our team at Residence Inn Portland Airport at Cascade Station impressed you with their efficiency and knowledge. Their ability to swiftly arrange alternative transport for you is a testament to their commitment to guest satisfaction. Thank you for sharing, and we hope to see you again soon.

10/10 Excellent

Joy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The studio suite was huge with a kitchen. Conveniently located next to Target. The laundry room was clean and handy.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Joy, thank you for sharing your excellent experience at Residence Inn Portland Airport at Cascade Station. We are thrilled to hear that you appreciated the spaciousness of our studio suite, along with its convenient kitchen facilities. Knowing that you found the location suitable and appreciated the cleanliness and convenience of our laundry room warms our hearts. We hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 25, 2024
Thanks for the perfect rating, Thomas! We can't wait to see you again soon for another amazing experience at Residence Inn Portland Airport at Cascade Station. Have a great day!

10/10 Excellent

Kyong Annie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 30, 2024
Thank you for the fantastic rating, Kyong!We strive to make all of our guests feel welcome and relaxed during their time at Residence Inn Portland Airport at Cascade Station! We can't wait to see you again soon.

2/10 Terrible

Kim

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 20, 2024
Kim, it's unfortunate to hear that your experience did not meet expectations. Your satisfaction is crucial to us and we're always striving to improve. We hope you'll consider giving us another opportunity in the future to properly serve you.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great as always for myself & 2 kids visiting family in NE Portland for a few days. Pool, breakfast, a major department store on one side of the parking lot, PDX light rail stop on the other. We’ve stayed here a dozen times over the years, still our go-to.
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 28, 2023
Kimberly, thank you for sharing your consistently positive experiences at Residence Inn Portland Airport at Cascade Station. We are thrilled that our amenities, location, and breakfast continue to make your family visits to Portland enjoyable and convenient. We pride ourselves on being your go-to accommodation and look forward to continuing to serve you during your next return.

4/10 Poor

Karen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 25, 2023
Karen, it's unfortunate to learn that your recent stay didn't meet your expectations. We continually strive to improve our guests' experiences, so any specifics you can provide would help us in that endeavor. We hope for another opportunity to make your future stays enjoyable.

8/10 Good

Sergio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and hotel areas were clean and well attended.
Stayed 13 nights in Nov 2023
Response from Customer Service on Dec 13, 2023
Sergio, it's great to hear that you found our team members at the Residence Inn Portland Airport at Cascade Station to be welcoming and our property to be clean and well-maintained. We greatly appreciate your feedback and look forward to welcoming you back on your next visit to Portland.

6/10 Okay

Heidi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Usually great; this time, not-so-much
Usually when I stay here, it's a good experience. But this time I had to deal with Ray at the front desk. I had the bad the bad luck of interacting with him once before, and it's always a bad start to the stay. He's rude and cocky. At first I thought maybe he hated women, but I've come to the conclusion he hates people in general. The other couple that was checking in with me said they avoid him whenever possible, as well. All the other staff is great! One other thing: I reserved a two-bedroom suite with a king and a queen. The other couple complained that their bed was a double, not a queen, and that the bed skirt was king-sized so they kept tripping on it.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 12, 2023
Heidi, it's regrettable to read about your recent experience. We always strive for a smooth check-in process and it appears we missed the mark this time. Regarding the concern about the team member at reception, be assured we'll focus on bolstering our hospitality training. We are, however, glad to know that you've had positive interactions with our other team members. As for the room details, your feedback is valuable and we'll certainly review room descriptions to ensure accuracy. We hope for another chance to improve your experience in future stays.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and ⅞:::nice looking. Staff was great. Wouldd definately recommend and stay again!
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 12, 2023
Gary, it's wonderful to hear you had such a stellar experience at Residence Inn Portland Airport at Cascade Station. We're delighted you found the hotel's cleanliness and appearance pleasing. Our team members will be happy to know they made your stay enjoyable. It's also fantastic to hear that you would recommend us and that you'd consider staying again - that's the highest compliment we can receive. Looking forward to welcoming you back soon.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 10, 2023
Gary, thank you for choosing the Residence Inn Portland Airport at Cascade Station and for sharing your positive experience. We're thrilled you enjoyed your stay with us and we hope to see you again soon.

6/10 Okay

Tessa

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The bathroom floor was sticky and the mirror was hazy. The hide a bed mattress had huge bloody stains and was old and worn
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 21, 2023
Tessa, thank you for choosing to stay with us and taking the time to provide feedback. It's disconcerting to learn that certain points, such as the condition of the bathroom and the pull-out bed, did not live up to your expectations. Rest assured that we are committed to maintaining high-quality amenities for our guests, and have shared your feedback with our dedicated team to evaluate and rectify the concerns mentioned. We hope to have another opportunity to serve you better in the future.

10/10 Excellent

Chih lun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 19, 2023
Chih, thank you for sharing your top-rated experience at Residence Inn Portland Airport at Cascade Station. We truly appreciate your rating and we look forward to welcoming you back during your future travels.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book your stay now!
From the warm welcome at check in, to the friendly guests and employees. This was my first time being here and I will be a returning customer! The manager and Supervisor are the best!
Decorated for my daughters 11th birthday during our stay.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 15, 2023
Michelle, we are thrilled to hear about your exceptional experience at Residence Inn Portland Airport at Cascade Station. Hearing that our warm welcome, the camaraderie among our guests and team members made your stay memorable is indeed encouraging. It's fantastic that our manager and supervisor made a significant impact. We eagerly await your return as a valued customer.

10/10 Excellent

MARYLEN

Stayed 1 night in Sep 2023
Response from Customer Service on Sep 25, 2023
Thanks for the perfect rating, Marylen! We can't wait to see you again soon for another amazing experience at Residence Inn Portland Airport at Cascade Station. Have a great day!

6/10 Okay

cm

Stayed 1 night in Sep 2023
Response from Customer Service on Sep 18, 2023
We appreciate you taking the time to share your feedback.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our Stay
The staff was very kind and helpful. We liked our room very much. The food was decent, and it was nice to have a little snack area in the lobby. It was conveniently located by the airport.
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 14, 2023
Linda, it's wonderful to see you enjoyed your stay at Residence Inn Portland Airport at Cascade Station. We're thrilled that our team members met your expectations and the convenience of our location added to your experience. We also appreciate you recognizing our food offerings and snack area. Thank you for choosing to stay with us, and we hope to see you again soon.

8/10 Good

Pamela, Cornelius

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at several Residence Inns over the years. This property was nice but somewhat run down. The front desk staff was very nice.
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 10, 2023
Pamela, thank you for choosing the Residence Inn Portland Airport at Cascade Station for your stay. We're pleased to hear that our front desk staff made you feel welcome. Regarding your comments about the property's condition, we appreciate your observation and we want to reassure you that our team is committed to making necessary improvements. We look forward to serving you again in the future.

10/10 Excellent

Eddie Mari

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fully satisfied with our stay. The kitchen makes the difference for family as it limits us from dining out.
Stayed 2 nights in Aug 2023
Response from Customer Service on Aug 8, 2023
Eddie, thank you for taking the time to review your stay with us.It's wonderful to hear that the kitchen facilities at Residence Inn Portland Airport at Cascade Station really enhanced your experience, providing convenience for your family's needs. We hope to welcome you back in the near future. Safe travels until then!

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
So this is a weird review for me. 5 star review, but there we some issues. Our stay was a Saturday night so in checking out on Sunday, there is a bit of a skeleton front desk staff. We raised our issues with the front desk but no manager was there to address them. I get that. The FD worker gave me the manager's card. So I wrote. And he responded and he stated our stay wasn't to their standards, and took care of us/honored our request for making it right. The bottom line, though, is that no place is perfect. But it's increasingly rare that people/places own their issues. SO, a 5 star for sure!
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 14, 2023
Thank you for the wonderful review, Patrick!It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at Residence Inn Portland Airport at Cascade Station. Have a wonderful day!

8/10 Good

Gianluca

Stayed 1 night in Jul 2023
Response from Customer Service on Jul 12, 2023
Thank you for taking the time to leave us a lovely rating, Gianluca!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Residence Inn Portland Airport at Cascade Station.

10/10 Excellent

Brian

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Many great things-bright, cheery lobby, great breakfast, room layout with amazing kitchen and pool and fire pit area to name a few!
Stayed 1 night in Jun 2023
Response from Customer Service on Jun 21, 2023
Brian,Thank you for taking the time to share your experience at the Residence Inn Portland Airport at Cascade Station. We are thrilled to hear that you enjoyed the many aspects our hotel has to offer. It's great to know that our bright and cheery lobby set a welcoming atmosphere for your stay.We're delighted that you found our breakfast to be enjoyable and that it provided a great start to your day. Additionally, we're glad you appreciated the room layout, including the amazing kitchen, which is designed to make our guests feel at home. Our pool and fire pit area are also wonderful places for guests to relax and unwind, and we're happy that they were to your liking.Once again, thank you for choosing the Residence Inn Portland Airport at Cascade Station, and we hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Daniela

Travelled with family
Liked: Cleanliness, property conditions & facilities
Breakfast was disappointing: it repeats and the omelet with cheese is awful. Waffles were good though. I don't know if they are understaffed, but they were running out of coffee, oatmeal. Some variety would be nice. Residence Inn used to have very nice breakfast. In one week we had only once cleaning in the room, even though we asked several times.
Stayed 6 nights in May 2023
Response from Customer Service on May 27, 2023
Daniela, thank you for taking the time to share your feedback about your recent stay. We deeply regret that our breakfast offerings did not meet your expectations. While we're glad to hear that you enjoyed our waffles, we apologize for the recurring menu items and the shortage of coffee and oatmeal. Your suggestions are invaluable, and we will make every effort to improve the variety of the breakfast being served.Regarding your concern about room cleaning, please accept our sincerest apologies for the inconvenience caused. It is unfortunate that despite your multiple requests, this service was not provided to your satisfaction. We understand the importance of maintaining cleanliness and ensuring that our guests have a comfortable stay. Rest assured that we will address this issue with our housekeeping team and take the necessary steps to prevent such occurrences in the future.We genuinely appreciate your feedback, as it helps us to improve and provide an even better experience for our guests. We hope that you will give us another opportunity to serve you better in the future. Thank you again, and we wish you safe travels.

10/10 Excellent

Kate

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming staff, comfortable room and thoughtful amenities. The only downside was that the in-room coffee maker clogged and overflowed
Stayed 1 night in May 2023
Response from Customer Service on May 24, 2023
Kate, thank you for taking the time to leave such a wonderful review for Residence Inn Portland Airport at Cascade Station. Your kind words are greatly appreciated, and the team is thrilled to hear about your positive experience with the welcoming staff, comfortable room, and thoughtful amenities.We take pride in providing guests with top-notch accommodation and services. It truly warms our hearts to know that our team's attentiveness, the cozy room, and the extra touches have made your stay enjoyable.However, it is regrettable to learn about the issue you encountered with the in-room coffee maker. Our sincere apologies for the inconvenience caused, and rest assured that this matter will be promptly relayed to the team to prevent any similar incidents from happening in the future. We are committed to continually enhancing our guests' experience and addressing any concerns that may arise.We look forward to welcoming you back in the future, and continuing to provide exceptional customer service and memorable experiences. Once again, thank you for your review, and we wish you a pleasant day.

10/10 Excellent

Norwyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Customer Service on May 9, 2023
Norwyn, thank you for leaving us a 10/10 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Residence Inn Portland Airport at Cascade Station!

10/10 Excellent

Belinda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Customer Service on Apr 27, 2023
Thank you for the excellent rating, Belinda!Our goal is to go above and beyond to ensure our guests have a memorable experience at Residence Inn Portland Airport at Cascade Station! We look forward to hosting you again soon.

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2023
Response from Customer Service on Apr 12, 2023
Thank you for taking the time to leave this wonderful rating, Daniela! We hope to see you again soon at Residence Inn Portland Airport at Cascade Station so we can share yet another amazing experience!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hazard
There was hair in the bed on one of the beds. Unfortunately, we didn’t realize until we went to bed that this same bed smelled like urine. It was so powerful that I couldn't sleep.On the other bed, there were stains on the sheets. Also, the mattress on the pullout couch had mold on it. I will never stay at this location again.
Stayed 1 night in Apr 2023
Response from Customer Service on Apr 11, 2023
Thank you for sharing your feedback.We're deeply disappointed you had such challenges during your time with us. We regret that your bedding and room were not refreshed properly. We hold ourselves to a much higher standard so please know that your concerns have been addressed with the appropriate members of our team to help us rectify these problems moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet
Spacious room. Quiet despite being close to light rail and the airport.
Stayed 2 nights in Apr 2023
Response from Customer Service on Apr 6, 2023
Thank you for sharing with us, David!We're delighted to hear you had a fantastic time with us at Residence Inn Portland Airport at Cascade Station. We're so glad you enjoyed our spacious rooms and quiet atmosphere so much. We strive to provide our guests with the most enjoyable time possible, so this is wonderful to hear! It sounds like you had a relaxing time with us.Please come visit us again in the near future for another lovely experience!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was a breeze, the folks at the front desk were super nice, and the accommodations are great!
Stayed 1 night in Mar 2023
Response from Customer Service on Mar 16, 2023
Thanks for the great review and rating, Michael!We're happy that your overall stay at Residence Inn Portland Airport at Cascade Station was enjoyable and that you were able to take advantage of our smooth check-in process. It's great that you appreciated our kind staff and well-appointed accommodations and we certainly look forward to welcoming you back again soon for another wonderful visit!Thank you again for sharing your feedback!

10/10 Excellent

David

Stayed 1 night in Feb 2023
Response from Customer Service on Mar 7, 2023
Thank you for the fantastic rating, David!It's outstanding you had such a wonderful experience at Residence Inn Portland Airport at Cascade Station. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Good stay. Convenient, very close to airport. Overall recommend.
Stayed 2 nights in Jan 2023
Response from Customer Service on Jan 7, 2023
Thank you for taking the time to leave this fantastic review, Corey!We're happy to hear you had such a wonderful experience with us at Residence Inn Portland Airport at Cascade Station and that you appreciated our prime location. We hope to host you again so we can share yet another unforgettable visit with you.Thank you again for the feedback!

10/10 Excellent

KATIE, EL DORADO HILLS

Stayed 1 night in Dec 2022

10/10 Excellent

jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding in friendliness and customer service!!
Stayed 5 nights in Dec 2022
Response from Customer Service on Dec 18, 2022
Thank you for the wonderful review, Jill!It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at Residence Inn Portland Airport at Cascade Station.

2/10 Terrible

Quanitta

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service
Stayed 1 night in Nov 2022
Response from Customer Service on Nov 21, 2022
We appreciate you taking the time to share your feedback, Quanitta.We're disappointed to hear that your experience was tarnished by your interactions with some members of our team. Please know that we are dedicated to providing only the most attentive and courteous service to each individual staying in our hotel so we'll be sure to discuss your concerns moving forward.We hope you'll give us another opportunity to host you in the future for a more positive experience.

10/10 Excellent

Artent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Customer Service on Jul 6, 2022
Thank you for the amazing rating, Artent! We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Residence Inn Portland Airport at Cascade Station soon! Thanks again for leaving your feedback!

6/10 Okay

Teresa

Stayed 1 night in Jun 2022
Response from Customer Service on Jun 29, 2022
Thank you for taking the time to submit this feedback, Teresa. We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 Excellent

Bill

Stayed 1 night in Jun 2022

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable beds and soft towels
Stayed 1 night in May 2022
Response from Customer Service on Jun 9, 2022
Thank you for the excellent rating, Emily! It's fantastic to hear you enjoyed your stay at Residence Inn Portland Airport at Cascade Station so much! We're delighted we could accommodate you during your stay and that we left you with a wonderful impression. Your praise for our comfortable bedding is much appreciated! Thank you for taking the time to share. We look forward to hosting you again soon!

10/10 Excellent

Alfredo, White Salmon

Stayed 1 night in Apr 2022

10/10 Excellent

Trina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Customer Service on Mar 31, 2022
Thank you for taking the time to leave this wonderful rating, Trina! We're so glad to know that you had an enjoyable stay with us. We strive for perfection, and your praise lets us know we're succeeding! We hope to see you again soon at Residence Inn Portland Airport at Cascade Station so we can share yet another amazing experience!

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful room, very clean and I would have said it was perfect except the toilet was wobbly when you sat down.
Stayed 1 night in Mar 2022
Response from Customer Service on Apr 6, 2022
Thank you for the kind words, Bonnie. It's excellent you enjoyed your time at Residence Inn Portland Airport at Cascade Station! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. We will be sure to address your concerns regarding our toilet with our team. Thank you again for sharing your review with us! We can't wait to see you again soon for another amazing experience!

8/10 Good

Janae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has wonderful rooms. I had a room with a King bed, and a full kitchen - so nice for extended stay. Bed was comfortable, rooms were quiet and clean. The only drawback is the parking lot. It was very full and I had to park towards the back of hotel. As a person travelling alone I was a little leery of parking so far from the front doors, but all turned out okay. Hotel may charge for parking so make sure you look into that before committing.
Stayed 1 night in Mar 2022
Response from Customer Service on Apr 4, 2022
Thank you for taking the time to share your review with us, Janae. We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team. We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day!

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great. I would have been perfect with an airport shuttle.
Stayed 1 night in Feb 2022
Response from Customer Service on Mar 6, 2022
Thank you for taking the time to share your review with us, Deborah! It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Residence Inn Portland Airport at Cascade Station. Thank you and have a wonderful day!

10/10 Excellent

Darci

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best visit here so to date.
Wonderful as always! Everything was ready as soon as we showed up. Friendly service. Rooms continue to be spacious. We’ll be back always! Maybe a friendly reminder to pet owners on pet etiquette….(I am myself one who usually travels with them) that it’s not cool to leave your animal in the room to howl and bark at 6am.
Stayed 1 night in Feb 2022
Response from Customer Service on Feb 16, 2022
Thanks for the amazing review, Darci! It's lovely you enjoyed your time at Residence Inn Portland Airport at Cascade Station so much! We strive for excellence and your praise for our courteous staff and spacious accommodations lets us know we're doing our job. We're thrilled to have provided such a memorable experience for you. Please know we'll be sure to share your concerns regarding our pet policy, with the appropriate members of our team moving forward. We can't wait to see you again soon!

10/10 Excellent

Barbara, Pasco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was so nice and roomy- I stayed in the corner fireplace 1 bedroom suite, and it was nicer than my apartment!
Stayed 1 night in Feb 2022
Response from Customer Service on Feb 7, 2022
Barbara, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Residence Inn Portland Airport at Cascade Station!

10/10 Excellent

Candace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super convenient to PDX
We had an early-morning flight out of PDX, and this was the most convenient hotel to the MAX line—literally out the door and across the parking lot. It couldn't have been more convenient, and the room was spacious and comfortable.
Stayed 1 night in Jan 2022
Response from Customer Service on Feb 5, 2022
Thank you for the 10 out of 10 rating, Candace! We're thrilled to see how much you enjoyed staying at Residence Inn Portland Airport at Cascade Station. We look forward to hosting​ you again in the near future! Thank you again for sharing.

8/10 Good

Virginia

Travelled with family
Liked: Staff & service, room comfort
Great location, poor upkeep.
The propert, full of comforts and amenities, is beyond conveniently located to the Max and airport, but it is in serious need of TLC, upkeep, and maintenance. All the outer signs are at least 50% burned out, blinking lights in the halls, and wear in the halls and rooms. If these issues get fixed, it would vastly improve the chances of my using the same location on my future visits.
Stayed 1 night in Jan 2022
Response from Customer Service on Jan 11, 2022
Thank you for sharing your thoughts with us. We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps​ are erased for our future guests. Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know. Have a great day!

8/10 Good

Tracey

Stayed 1 night in Jan 2022
Response from Customer Service on Jan 10, 2022
Thank you for taking the time to leave us a 8/10 rating, Tracey! We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Residence Inn Portland Airport at Cascade Station.