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Reviews of Residence Inn by Marriott Portland North

3 out of 5
Residence Inn by Marriott Portland North
1250 N Anchor Way, Portland, OR

Reviews

8.6

Excellent

Rating 10 - Excellent. 193 out of 403 reviews" "
Rating 8 - Good. 140 out of 403 reviews" "
Rating 6 - Okay. 44 out of 403 reviews" "
Rating 4 - Poor. 18 out of 403 reviews" "
Rating 2 - Terrible. 8 out of 403 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Eriberto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I booked my room months in advance and then to be told at check in that the room I rented had been completely sold out. So what’s the point in booking a ways out if what you’re booking will not be available?
Stayed 2 nights in Apr 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Matthew

It was ok. Parking is the right price and out of downtown pdx
Stayed 1 night in Apr 2024

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Lucina

Stayed 6 nights in Mar 2024

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

D'Arcy

Business traveller, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there in an ice storm. While it would have been better for property to be proactive and have ice remediation (doors frozen shut, treacherous conditions in parking lot, no safe walking path) in place, it seems the entire city had same mentality when it comes to winter storms. The rooms were clean and roomy and it was quiet and safe once inside.
Stayed 4 nights in Jan 2024

4/10 Poor

Jovoni

Stayed 2 nights in Dec 2023

10/10 Excellent

Storey, Forest Grove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property within walking distance to the expo center
Stayed 2 nights in Dec 2023

10/10 Excellent

Harley

Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Overall pretty good. The area felt safe, central, and the room was good. We had lots of issues with our keys not working bit that was it.
Stayed 2 nights in Dec 2023

10/10 Excellent

Amanda

Stayed 1 night in Dec 2023

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how easy it was to go onto the freeway and get to the places I wanted to go. Convenient parking.
Stayed 2 nights in Dec 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Marie

Stayed 1 night in Oct 2023

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Could be cleaned better
There were hair clippings all over the bathroom counter and floor. Coffee maker had old coffee, not cleaned. Bed was comfortable though.
Stayed 1 night in Sep 2023

10/10 Excellent

Bryden

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great place to stay.
Stayed 2 nights in Sep 2023

10/10 Excellent

tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, even better service.
This was one of the best places we’ve stayed. The front counter was extremely helpful, polite, welcoming, and overall just wonderful. We were staying at the hotel next door, we ended up just booking at the Residence as soon as a room was open. It was perfect for our family
Stayed 1 night in Aug 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a pool and free breakfast. The staff was very friendly and accomodating. Was a good experience.
Stayed 1 night in Aug 2023

8/10 Good

Zorana

Stayed 1 night in Aug 2023

10/10 Excellent

James

Stayed 3 nights in Jul 2023

10/10 Excellent

Janna

Stayed 1 night in Jul 2023

4/10 Poor

Seida

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bedroom smells so bad the mattress, uncomfortable price doesn’t worth it. The front area access is not easy overall, I did not like the area or the hotel the hotel is too dark. The staff were so welcoming and they were very helpful. Everyone that work there was so friendly and welcoming If it wasn’t for them, I would give a zero star for this hotel. The hotel needs upgrading.
Stayed 1 night in Jul 2023

10/10 Excellent

Chris, Yorba Linda

Stayed 2 nights in Jun 2023

10/10 Excellent

Sara

Stayed 2 nights in May 2023

6/10 Okay

Nick

Liked: Cleanliness, staff & service, amenities
There was always some noise outside. Never got room service when i call it in.
Stayed 7 nights in Jan 2023
Response from Wright on Mar 13, 2023
Dear Nick,Thank you for taking the time to let us know about your experience while staying with us. Your experience of poor housekeeping services is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the front desk and housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

cindy

Stayed 1 night in Dec 2022

4/10 Poor

Srinivasa

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Service and damaged bath tub that I didn’t like it
Response from Wright Allen on Dec 28, 2022
Dear Srinivasa,Thank you for taking the time to let us know about your experience while staying with us. Your experience of service being non-exemplary is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the front desk and housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Wright Allen on Dec 28, 2022
Dear Ronald,On behalf of the entire hotel team, I want to thank you for sharing about your experience during your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk and housekeeping staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Daniel

Stayed 2 nights in Dec 2022
Response from Wright Allen on Dec 28, 2022
Dear Daniel,On behalf of the entire hotel team, I want to thank you for sharing about your experience during your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk and housekeeping staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Joyce

Stayed 1 night in Nov 2022
Response from Wright Allen on Dec 28, 2022
Dear Joyce,On behalf of the entire hotel team, I want to thank you for sharing about your experience during your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk and housekeeping staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ashley

Stayed 1 night in Oct 2022

10/10 Excellent

Shakita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The room was very clean and everyone was very nice.
Stayed 1 night in Oct 2022
Response from Wright Allen on Nov 3, 2022
Dear Ryan,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience during your previous stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk and housekeeping staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Wright Allen on Aug 31, 2022
Dear Janet,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel housekeeping staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Had I known, I would’ve parked on the street
Check in was courteous and fast. I wasn’t aware of the $10/day parking fee since I’ve previously stayed there in the past and it was free then. I didn’t realize it until I received a $50 charge at the end of my stay. Oh well, lesson learned. Strike 1. I checked into the room to find out the lock gets stuck and called the front desk. Front desk clerk said “oh yeah, that lock gets stuck but I will send maintenance over” If you knew the lock gets stuck, why would you issue the room? Then as I get my clorox wipes out to sanitize the room and put my own bedsheets on the bed (seen too many travel horror stories), the tables and nightstands had this sticky brown gunk on it. Strike 2. The bed was comfortable and breakfast was hot. The neighboring area was pretty sketchy with homeless nearby and groups of people hanging out in cars and the sidewalk on an already narrow street made me not want to venture out past 8pm. Strike 3. I chose this hotel for proximity for work and one of the better hotels in north Portland but sadly, the homeless has created an unsatisfactory environment in that area that I hope those residents and guests that stay nearby can feel safe in the future.
Stayed 5 nights in Aug 2022
Response from Wright Allen on Aug 31, 2022
Dear Anonymous,Thank you for taking the time to let us know about your experience while staying with us. Your experience of poor service and cleanliness is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel management leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

BRANDON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Wright Allen on Aug 31, 2022
Dear Brandon,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel housekeeping staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

barbara

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very well appointed room and kind staff. Had a great meal for a hotel.
Stayed 5 nights in Aug 2022
Response from Wright Allen on Aug 31, 2022
Dear Barbara,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel housekeeping staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jamie

Stayed 4 nights in Aug 2022

10/10 Excellent

Siriwhaguru

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff working the front desk was professional, courteous and beyond accommodating. From the front desk staff on /07/30 nights and the front desk staff on 07/31 helped us with our reservation and accommodated an early check in. The gentleman working the front desk on 07/31 even upgraded our reservation due to something minor. We were extremely appreciative. Furthermore, everyone at this Marriott from the housekeeping to the kitchen staff were professional and thoughtful. Thank you.
Stayed 2 nights in Jul 2022
Response from Wright Allen on Aug 4, 2022
Dear Siriwhaguru, On behalf of the entire hotel team, I want to thank you for sharing about your previous stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk and housekeeping team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Shelby

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice rooms and comfortable bed. Area outside the hotel very dirty and sketchy.
Stayed 1 night in Jul 2022
Response from Wright Allen on Aug 4, 2022
Dear Shelby, On behalf of the entire hotel team, I want to thank you for sharing about your previous stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk and housekeeping team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you!
We arrived early. 95+ outside with a 16 month old baby. We were, Hot, tired and hungry. Desk clerk let us check in early, gave us a run down of where to eat. Our room was perfect. Close to access door where we parked, ground floor with close by access to the pool. Room was comfy, clean and cool. Great service, great room and nice breakfast the next morning. Happy grandma, mom and baby!
Stayed 1 night in Jul 2022
Response from Wright Allen on Aug 4, 2022
Dear Tammy, On behalf of the entire hotel team, I want to thank you for sharing about your previous stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk and housekeeping team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Gabriel

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super glad I got to bring my doggy Kyro. Nice staff, super since and clean room. Will definitely be back!!
Stayed 1 night in May 2022
Response from Michael on Jun 19, 2022
Thank you Gabriel and Kyro for staying with us, we hope to see you soon!

6/10 Okay

Kevin

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not cleaned and had to call the housekeeper to change the sheets
Stayed 1 night in Apr 2022
Response from Wright on Apr 14, 2022
Hi Kevin, Thanks for sharing your feedback with us regarding your recent stay. I will be sure to share your feedback with the appropriate teams to improve for future guests like yourself. It is your feedback that allows us to continue to do what our guests love and improve on areas that were not amazing. If I can be of further assistance, please fee free to contact me directly any time.

2/10 Terrible

Teresa

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible experience. I would not recommend. No hot water to take a shower. Bed sunk in and comforter was stained. I wouldn’t recommend this hotel.
Stayed 1 night in Apr 2022
Response from Wright on Apr 3, 2022
Thank you for choosing to stay with us. Your experience of the lack of cleanliness and upkeep, is not up to our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the Property leadership team, so we can do our best to ensure this does not occur again. Once again, thank you for taking the time to share your experience. We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

8/10 Good

Lloyd

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good service.
Stayed 3 nights in Mar 2022
Response from Wright on Apr 11, 2022
On behalf of the entire hotel team, I want to thank you for sharing about your experience during your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021
Response from Wright Allen on Aug 31, 2022
Dear David,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel housekeeping staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly. We got there late but our room still wasn’t ready and they allowed us beverages and snacks from the little store they had while we waited the 15-20 mins. The elevators were sketchy but got us up n down safely. Haha
Stayed 1 night in Dec 2021
Response from Michael S on Jan 17, 2022
Hi Kiara! Thank you for staying with us, we apologize for the delay in getting your room ready, we hope we can do better next time.