Desk, iron/ironing board, free cribs/infant beds, rollaway beds
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Reviews of Quality Inn Downtown Convention Center

2.5 out of 5
Quality Inn Downtown Convention Center
431 NE Multnomah St, Portland, OR

Reviews

6.8
Rating 10 - Excellent. 142 out of 1002 reviews" "
Rating 8 - Good. 370 out of 1002 reviews" "
Rating 6 - Okay. 281 out of 1002 reviews" "
Rating 4 - Poor. 115 out of 1002 reviews" "
Rating 2 - Terrible. 94 out of 1002 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap and centrally located. Price point matches the venue
Stayed 2 nights in Jan 2024

6/10 Okay

Jose

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 9, 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I did like the front desk service and room being clean. I did not like the carpet dirty in the hallways, Elevator not working, and the carpet in the room.
Stayed 1 night in Apr 2024

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Moda centre
Stayed 1 night in Mar 2024

10/10 Excellent

Pradip

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 26, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Mar 26, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Jovan, everett

Stayed 2 nights in Mar 2024
Response from Customer Care Team on Apr 2, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for walkingbto concert
Stayed 1 night in Mar 2024

8/10 Good

Bethany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's great for what it is. It's surrounded by nice hotels that are better upkept however, if you need to be on a budget, this works just fine. No complaints!
Stayed 2 nights in Feb 2024

2/10 Terrible

Maneka

Disliked: Staff & service, property conditions & facilities
The Inn was dirty, half the Inn is a low income housing and the other half is a Inn, the bathroom had grime on the edges of the sink and tiles. Never ever will Stay or recommend again. The free breakfast was toast.
Stayed 1 night in Feb 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Care Team on Feb 7, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024
Response from Customer Care Team on Jan 25, 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Ana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure if they changed the bedsheets and you still have to pay for the parking even if you're staying at the hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Stanley Francis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding. They were so helpful during an ice storm in Portland
Stayed 2 nights in Jan 2024

10/10 Excellent

William

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 19, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness, amenities
Luke warm hot water, couldn't connect to wi-fi because i was given wrong log in information. Just felt overpriced for what I got
Stayed 2 nights in Jan 2024

10/10 Excellent

Cora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Care Team on Jan 17, 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

6/10 Okay

Dennis

Liked: Cleanliness, staff & service
It is our usual inexpensive place to stay. We don't expect it to be first class.
Stayed 1 night in Jan 2024

2/10 Terrible

Holly

Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 12, 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Kim

Travelled with partner
Liked: Staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Customer Care Team on Jan 10, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Andrea

Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 10, 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

4/10 Poor

Tenzing

Noisy squeaky heater ruined sleep
Stayed 2 nights in Dec 2023

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, room comfort
Pay parking ?
Had to pay for parking, which was not stated anywhere in the post, which simply says “parking available”. Room was clean and spacious. Could walk across steel bridge to downtown, and easy driving access onto the I84
Stayed 2 nights in Dec 2023

2/10 Terrible

LeeAnn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 30, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Hiroma

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 21, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

William, Bend

Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 20, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

angeles

Stayed 4 nights in Dec 2023
Response from Customer Care Team on Dec 16, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
I like that the property was quiet and the rooms were clean and spacious. Also they served breakfast and there was a lot of parking space.
Stayed 5 nights in Dec 2023

2/10 Terrible

Josh

Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 13, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Jenine

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Our friends had to request another room cause the comforter had bodily fluids on it (colored) Orange mold not cleaned out of bathtubs. Oh and wow! Our room, you had to forcibly push the door closed. Our friends room you could absolutely tell the door was (previously) broken into and the attempt to fix it was way sub par. The frame was down to the metal. And the toilets… um taking those from an elementary school and using them for hotel toilets is unbelievable! The toilet was the shortest toilet for a hotel room I have ever seen! I went to check out the free continental breakfast and he saw broken equipment, dirty tables, trash on the floor etc. Really upset that no mention we had to PAY to park to stay at this hotel. It is underhanded and wrong! we asked to have that reversed and was told by staff “no, I just work here.” Had to park to park in below level parking. The dumpsters(at least 4) were full and the smell was DISGUSTING. These were near the only elevator, which there was no signage. The elevator smelled and worked like it was from 1970. The parking area had trash strewn everywhere. I needed ice for my knee from recent surgery and that was out of commission.
Stayed 1 night in Dec 2023

2/10 Terrible

Gilbert

Stayed 2 nights in Nov 2023
Response from Customer Care Team on Dec 6, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Customer Care Team on Dec 1, 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

6/10 Okay

Tiffany

Travelled with family
Disliked: Property conditions & facilities
There was hair on my pillow and a few of the towels not sure if room was cleaned properly. But for the price it is what it is. Kind of run down
Stayed 1 night in Oct 2023

8/10 Good

Amanda, Bend

Stayed 1 night in Oct 2023
Response from Customer Care Team on Nov 18, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Eugene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great rates
Stayed 4 nights in Oct 2023

4/10 Poor

Caitlien

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 17, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Christina, Sumner

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 17, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 5, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

6/10 Okay

Valerie, Lowell

Travelled with family and small children
Liked: Staff & service
Hotel was decent but not exceptional. Smell in the rooms. Bathroom updated. Limited breakfast but included.
Stayed 3 nights in Sep 2023

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very near the Max train line and convention Center so we were able to walk and ride all over the area. Our favourite was the Rose Test Garden and Lan Su Gardens.
Stayed 7 nights in Sep 2023

8/10 Good

Madeleine

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Room was good; Service "Meh"
When I arrived, I was informed the elevator was broken. Normally, this is not a problem, but for business trips I haul in heavy boxes. The only solution that was offered me was to cancel, which was ridiculous since I had pre-paid and it was a convention weekend. (Everything was booked or very expensive.) There was no suggestion of assistance at all. (It made me wonder about those folks in wheelchairs who had booked ahead of time. What were they suppose to do?) I did see a young lady with a cane have difficulty climbing the stairs. (I offered to assist, but she turned me down.) The up side was whenever housekeeping saw me struggling, they kindly offered to help as did other guests. Otherwise, the room was clean, comfortable, and quiet. It is close to the convention center and the light rail. Food choice are minimal, but there is a Safeway grocery store about a 1/2 mile away. By the way, the elevator was never fixed while I was there.
Stayed 4 nights in Sep 2023

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great choice for budget minded convention goers.
Clean, comfortable, but no-frills, economical option very close to the Oregon Convention Center. Wifi pretty good, mediocre free breakfast, but there is a Denny's right next door.
Stayed 2 nights in Sep 2023

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Customer Care Team on Sep 27, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

William

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
By far the dirtiest motel I have ever been in
By far the dirtiest motel I have ever been in. Check the Yelp reviews!! Paint chipped off the walls, peeling baseboard, stained upholstery, stained mattress cover, stained lampshade, stained carpet, bits of crud on the floor around the refrigerator and under the bed, a Slim Jim wrapper stuffed into the chair, more trash stuffed into the box spring of the bed, crud in the fridge, and a musty smell coming from the air conditioner (which gave me an allergy headache). The bathroom was the only thing that was clean, and appeared more recently renovated. Did a bedbug check after seeing the state of things and found none, but did find what appeared to be a fentanyl pipe under the mattress and unidentifiable objects stuffed up into a big hole on the underside of the box spring (fortunately when I went down to the front desk to get someone to clean it out, it turned out to be just trash). The manager was apologetic and appeared to be doing his best, but the state of the place is noticeably worn out and dirty, and the cleaning staff did not do a thorough job at all. During my stay, I requested cleaning service, and left a note for housekeeping, in English and Spanish, with a tip, detailing the places where I had found stains and filth. Yet after they serviced the room, not only did they not change any of the stained linens, they did not even vacuum the rug.
Stayed 7 nights in Jul 2023

4/10 Poor

Penni, Cambridge

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor breakfast. No shower curtain and a used soap was in the shower. Icky pool area. Window right on the sidewalk. Need to walk outside to go to pool or breakfast. Never again
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Care Team on Sep 9, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

4/10 Poor

Nil

Liked: Staff & service
Disliked: Cleanliness
The room was good. Worse breakfast set up. I have never seen a hotel breakfast without bread, beagles, or eggs.
Stayed 1 night in Sep 2023

6/10 Okay

Judith

Breakfast
Well not satisfied for breakfast doesnt have like boiled egg, even bananas, bread to toast,
Stayed 2 nights in Sep 2023

10/10 Excellent

Ronald, Eastlake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel Should not have to pay for parking
Stayed 1 night in Aug 2023

6/10 Okay

Jack

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 4 nights in Aug 2023
Response from Customer Care Team on Aug 15, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team