Breakfast and dinner served, American cuisine

Reviews of Portland Sheraton at Sable Oaks

4 out of 5
Portland Sheraton at Sable Oaks
200 Sable Oaks Dr, South Portland, ME

Reviews

8.2

Very good

Rating 10 - Excellent. 484 out of 1000 reviews" "
Rating 8 - Good. 280 out of 1000 reviews" "
Rating 6 - Okay. 125 out of 1000 reviews" "
Rating 4 - Poor. 57 out of 1000 reviews" "
Rating 2 - Terrible. 54 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Lynn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The lady at check in is very unwelcoming and rude.
Stayed 1 night in Mar 2024

8/10 Good

donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
itt wwas very clean and nice and would definately stay there again.
Stayed 2 nights in Feb 2024
Response from Lexi Thomas on Mar 10, 2024
Good afternoon, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful day! Thank you!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and friendly and clean atmosphere
Stayed 1 night in Feb 2024
Response from Lexi Thomas on Mar 10, 2024
Good afternoon, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful day! Thank you!

10/10 Excellent

Ana Maria

Stayed 1 night in Feb 2024

6/10 Okay

Macho

Travelled with family and small children
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lexi Thomas on Feb 9, 2024
Good morning, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful day! Thank you!

10/10 Excellent

Karen

Stayed 1 night in Jan 2024
Response from Lexi Thomas on Feb 9, 2024
Good morning, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful day! Thank you!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property.
Stayed 1 night in Jan 2024
Response from Lexi Thomas on Jan 17, 2024
Good morning, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful day! Thank you!

10/10 Excellent

Kapela

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Lexi Thomas on Jan 17, 2024
Good morning, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful day! Thank you!

8/10 Good

Lynn

Travelled with partner
Liked: Staff & service
Staff at the property is very accomodating and the restaurant in the hotel is delicious. Guest Rooms could use some updating. Also a little more attention to detail could be paid from cleaning staff on condition of room. Overall though, great stay and close to lots of restaurants, shopping, and Old Port area
Stayed 1 night in Jan 2024
Response from Lexi Thomas on Jan 17, 2024
Good morning, thank you very much for this feedback. We truly appreciate it and will work to do everything we can to improve. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful day! Thank you!

8/10 Good

Alexander

Stayed 1 night in Dec 2023
Response from Lexi Thomas on Jan 17, 2024
Good morning, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful day! Thank you!

8/10 Good

Colin Detra

Stayed 1 night in Dec 2023
Response from Lexi Thomas on Dec 12, 2023
Good morning, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful day! Thank you!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Response from Lexi Thomas on Feb 9, 2024
Good morning, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful day! Thank you!

10/10 Excellent

Jude

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Lexi Thomas on Nov 26, 2023
Good evening, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful day! Thank you!

10/10 Excellent

Janet

Stayed 1 night in Nov 2023
Response from Lexi Thomas on Nov 21, 2023
Good morning, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful day! Thank you!

10/10 Excellent

SIMONE

Stayed 2 nights in Nov 2023
Response from Lexi Thomas on Nov 14, 2023
Good afternoon, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful day! Thank you!

8/10 Good

Linda

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Nice staff, helpful and friendly
Stayed 2 nights in Nov 2023
Response from Lexi Thomas on Nov 14, 2023
Good afternoon, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful day! Thank you!

10/10 Excellent

Jim

Stayed 3 nights in Oct 2023
Response from Lexi Thomas on Nov 8, 2023
Good afternoon, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful day! Thank you!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot. Clean. Comfortable. Friendly staff.
Stayed 1 night in Oct 2023
Response from Lexi Thomas on Oct 15, 2023
Good morning, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful day! Thank you!

10/10 Excellent

Suzette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property. The shower was amazing! The hotel had a great ambiance. Would recommend this place over and over!
Stayed 1 night in Oct 2023
Response from Lexi Thomas on Oct 15, 2023
Good morning, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful day! Thank you!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good atmosphere clean well organized nice view. Good restaurant.
Stayed 1 night in Oct 2023
Response from Lexi Thomas on Oct 10, 2023
Good morning, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful day! Thank you!

10/10 Excellent

Ryan

Stayed 1 night in Sep 2023
Response from Lexi Thomas on Oct 24, 2023
Good morning, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful day! Thank you!

10/10 Excellent

Kristopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Lexi Thomas on Oct 2, 2023
Good afternoon, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful day! Thank you!

10/10 Excellent

Michelle M

Travelled with family
Liked: Amenities
Very clean and had a nice restuarant
Stayed 3 nights in Sep 2023
Response from Lexi Thomas on Sep 10, 2023
Good afternoon, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful day! Thank you!

10/10 Excellent

Kristine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere around the lounge and restaurant was relaxing and calm .
Stayed 1 night in Sep 2023
Response from Lexi Thomas on Sep 10, 2023
Good afternoon, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful day! Thank you!

6/10 Okay

cynthia

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Bathroom light fixtures dirty. Lamp shade had something red inside splattered. All over it. Didn’t clean the remote controls. Didn’t want to touch anything. Cleaned all surfaces myself. Better trained cleaning staff needed Restaurant was fine. Service was slow for dinner. food was just ok. Breakfast was great. Suggest the pizza guy wear gloves when handling pizza dough.
Stayed 1 night in Sep 2023
Response from Lexi Thomas on Sep 9, 2023
Good afternoon, Thank you very much for this feedback. We truly appreciate it. We have reviewed this with our hotel management teams, so we may improve in any way that we can. Thank you again!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ouch
It was all good except I slipped and fell on water on the floor in the lobby. The employees did not even help me up. Two guests finally came and helped me stand up. I was really shocked that they did not write a report if the incident. I’m almost 72 and hit my head in the fall
Stayed 2 nights in Sep 2023
Response from Lexi Thomas on Sep 9, 2023
Good evening, Kathleen. I am so sorry to hear this. I know this is much later from when this occurred, but I do want to make sure you are okay? I have reviewed this with our hotel management teams, so we may improve in any way that we can, to ensure that this does not happen again. Thank you again for bringing this to my attention and I look forward to hearing from you. Have a wonderful evening!

10/10 Excellent

Benami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lexi Thomas on Sep 9, 2023
Good afternoon, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful day! Thank you!

8/10 Good

Clemence

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Sep 2023
Response from Lexi Thomas on Sep 2, 2023
Good afternoon, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful day! Thank you!

6/10 Okay

Verified traveller

Just so-so
Room was OK for a quick stay, but not particularly comfortable or anything, so I wouldn't recommend it for longer stays. Location is a little out of the way, but not bad. Staff interactions were so-so. Overall, not a particularly good or bad place to stay. Just so-so.
Stayed 1 night in Aug 2023
Response from Lexi Thomas on Aug 30, 2023
Good afternoon, Thank you very much for this feedback. We truly appreciate it. We have reviewed this with our hotel management teams, so we may improve in any way that we can. Thank you again!

6/10 Okay

Tracey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Lexi Thomas on Aug 30, 2023
Good afternoon, Thank you very much for this feedback. We truly appreciate it. We have reviewed this with our hotel management teams, so we may improve in any way that we can. Thank you again!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Clean and beautiful rooms.
Stayed 1 night in Aug 2023
Response from Lexi Thomas on Aug 25, 2023
Good afternoon, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful day! Thank you!

10/10 Excellent

chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern
Stayed 1 night in Aug 2023
Response from Lexi Thomas on Aug 23, 2023
Good afternoon, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful day! Thank you!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Lexi Thomas on Aug 23, 2023
Good afternoon, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful day! Thank you!

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Lexi Thomas on Aug 23, 2023
Good afternoon, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful day! Thank you!

4/10 Poor

Kay

Our room was dirty, the floor in the bathroom was dirty and I felt like I could not walk around without wearing shoes. There was no tub, only a shower, which I found to be odd.
Stayed 1 night in Aug 2023
Response from Lexi Thomas on Aug 21, 2023
Good afternoon, Thank you very much for this feedback. We truly appreciate it. We have reviewed this with our hotel management teams, so we may improve in any way that we can. Thank you again!

10/10 Excellent

Jason

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is quite, convenient. Staffs are nice and hospitality. Breakfast and dining options are great.
Stayed 1 night in Aug 2023
Response from Lexi Thomas on Aug 19, 2023
Good afternoon, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful summer! Thank you!

6/10 Okay

Timothy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Promising but misses the mark
I don't normally write reviews but this experience needed to be documented. The room was comfortable. What was less so was the person knocking on our door at midnight, or the dog barking next door as we were trying to go to sleep. Even with that, I probably wouldn't have written a review. When we went out to our car in the morning, we found what appeared to be vomit on the trunk. I suppose it could have been a very large bird (say 50 pounds). When we checked out later, the only question was whether we wanted our statement printed or emailed. We weren't asked how the stay was. Otherwise, I would have shared this directly. The hotel was in nice shape but I won't be going back.
Stayed 1 night in Aug 2023
Response from Lexi Thomas on Sep 16, 2023
Dear Timothy,Thank you for taking the time to let us know about your experience. Your feedback is valuable to us and I really appreciate your time. I have shared your feedback with the front office management team and ensured this was reviewed with them in detail and that the necessary guidelines are in place to ensure this does not occur again. Having brought this information to my attention I can ensure our staff is further trained and able to make sure this does not occur again for future guest.Thank you again so we may work toward providing the best service possible.

8/10 Good

Daniel, Staten Island

Stayed 1 night in Aug 2023
Response from Lexi Thomas on Sep 3, 2023
Good morning, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful day! Thank you!

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Lexi Thomas on Aug 14, 2023
Good afternoon, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful summer! Thank you!

10/10 Excellent

Darlene

Stayed 1 night in Aug 2023
Response from Lexi Thomas on Aug 14, 2023
Good afternoon, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful summer! Thank you!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service during my stay was excellent. Thanks.
Stayed 3 nights in Jul 2023
Response from Lexi Thomas on Aug 10, 2023
Good afternoon, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful summer! Thank you!

10/10 Excellent

joan

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful. We have stayed many times and this last timeI left my laptop in the room and they got it, held it safely and made it possible for me to get it back easily.
Stayed 2 nights in Aug 2023
Response from Lexi Thomas on Aug 11, 2023
Good afternoon, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful summer! Thank you!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Lexi Thomas on Aug 10, 2023
Good afternoon, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful summer! Thank you!

6/10 Okay

Michael, West Greenwich

Travelled with family
Disliked: Staff & service
Stayed here with mom and sister. We were suppose to have 2 rooms together. However our rooms were miles apart. They also have not refunded my deposits on either room. Rude staff.
Stayed 2 nights in May 2023
Response from Lexi Thomas on Aug 7, 2023
Good afternoon, Thank you very much for this feedback. We truly appreciate it. We have reviewed this with our hotel management teams, so we may improve in any way that we can. Thank you again and we hope you have a wonderful summer!

8/10 Good

Doris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
Stayed 4 nights in Jul 2023
Response from Lexi Thomas on Aug 7, 2023
Good afternoon, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful summer! Thank you!

8/10 Good

Christie

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good facilities. Info in room mentioned room service but there isn’t any. That should be fixed
Stayed 1 night in Jul 2023
Response from Lexi Thomas on Aug 1, 2023
Good afternoon, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful summer! Thank you!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Lexi Thomas on Aug 1, 2023
Good afternoon, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful summer! Thank you!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable quiet and convenient. Additional compliments to the bar … it was lovely to have a nice cap right in the location Staff was professional friendly and helpful.
Stayed 1 night in Jul 2023
Response from Lexi Thomas on Jul 29, 2023
Good afternoon, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful summer! Thank you!

10/10 Excellent

Jenifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
so comfortable! we were only staying for one night, but would certainly stay here again.
Stayed 1 night in Jul 2023
Response from Lexi Thomas on Jul 29, 2023
Good afternoon, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful summer! Thank you!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Lexi Thomas on Aug 1, 2023
Good afternoon, thank you very much for this feedback. We truly appreciate it. It was such a pleasure having you and we hope to welcome you back soon. Have a wonderful summer! Thank you!