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Reviews of Rosewood Hotel - Portland East

2.5 out of 5
Rosewood Hotel - Portland East
17777 NE Sacramento St, Portland, OR

Reviews

7.0

Good

Rating 10 - Excellent. 34 out of 107 reviews" "
Rating 8 - Good. 27 out of 107 reviews" "
Rating 6 - Okay. 17 out of 107 reviews" "
Rating 4 - Poor. 10 out of 107 reviews" "
Rating 2 - Terrible. 19 out of 107 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Bradlee

Stayed 1 night in Apr 2024

6/10 Okay

Ronald

Travelled with family
Disliked: Property conditions & facilities
Sketchy area. Seemingly drug related activities.Not a comfortable environment especially for families.
Stayed 3 nights in Feb 2024

6/10 Okay

Ronald

Travelled with family
Liked: Staff & service
Sketchy area and clientele.
Stayed 2 nights in Mar 2024

4/10 Poor

PETER

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor quality cleanliness, staff, and amenities
Stayed 5 nights in Apr 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 8 nights in Apr 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet hotel perfect location for exploring the scenic gouge. The rooms are nice with hardwood floors which i dont care for but are clean with kitchens. Hotel staff is very nice and brought me a iron and ironing board. The only thing is the parking lot which is fenced had a couple of weird vehicles that looked abandoned.
Stayed 2 nights in Apr 2024

8/10 Good

Neil

Just some broken down vehicles around didn’t bother me though
Stayed 2 nights in Apr 2024

2/10 Terrible

Maricela

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was super dirty. Expedia didn’t transfer payment through so I had to repay
Stayed 1 night in Apr 2024

10/10 Excellent

Harty

Liked: Cleanliness, staff & service, amenities
staff are great i would totally come back if i come back to oregon

10/10 Excellent

Tyrone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated property in very good condition.i had a small problem and staff quickly solved it.
Stayed 8 nights in Mar 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

2/10 Terrible

Alex

Stayed 1 night in Mar 2024

8/10 Good

richard

Liked: Property conditions & facilities
Disliked: Staff & service
Overall a great price and clean room
Stayed 2 nights in Mar 2024

2/10 Terrible

william, San Marcos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting rooms and super rude staff!
Stayed 1 night in Mar 2024

6/10 Okay

Hao

Stayed 1 night in Mar 2024

10/10 Excellent

Sharwan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the setting of this property and also the best part was the room, very spacey and big as well. Family with 2 children is a great stay with the kitchen. Really loved it and highly recommend. Will definitely stay here next time.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lucille

Stayed 1 night in Mar 2024

6/10 Okay

Erika, Ferndale

Stayed 3 nights in Feb 2024

2/10 Terrible

Amanda

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Would never stay here again
Stayed 1 night in Feb 2024

8/10 Good

Mystic

Stayed 1 night in Feb 2024

6/10 Okay

Michael

I
Stayed 5 nights in Feb 2024

10/10 Excellent

John, Gresham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Most rooms have laminate flooring. They need to get rid of sll catpet in rooms as they are stained. Have good hot water during busy morning shower times. Staff friendly.
Stayed 1 night in Feb 2024

2/10 Terrible

Ronald

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Very rude Management. Only one entrance and exit to hotel. Surroundings not safe.
Stayed 1 night in Feb 2024

6/10 Okay

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
room as expected. Simple and clean. Got the job done.
Stayed 1 night in Feb 2024

2/10 Terrible

Elliott

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff member would not let me check in because I had a Service Animal. He broke several ADA laws during our interaction. Told my fiancé that her PTSD and Anxiety was not a valid diagnosis to need a service animal. Will be reporting. Don’t stay here.
Stayed 2 nights in Feb 2024

8/10 Good

Deepinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a safe location with parking. Description says the hotel offers complimentary breakfast but there isn't any. The hotel says they have stopped offering that recently.
Stayed 2 nights in Feb 2024

8/10 Good

Emilio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD
Stayed 4 nights in Feb 2024

8/10 Good

Shirlee

Stayed 1 night in Feb 2024

10/10 Excellent

amal

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Feb 2024

8/10 Good

Ziang

Liked: Cleanliness, amenities, property conditions & facilities
Very convenient for driving. Beddings need improvement. NO breakfast !! not as hotel page described, but overall great value.
Stayed 1 night in Feb 2024

10/10 Excellent

Lizzette

Stayed 1 night in Feb 2024

10/10 Excellent

Guy

Travelled with family
Liked: Staff & service, amenities
Just didn't look well maintained at all. The place seems fairly new.
Stayed 1 night in Feb 2024

6/10 Okay

Allen

Travelled with partner
Disliked: Amenities
Coffee, "Grab and go" Breakfast empty or non-existant. Very little hot water for shower. Room keys barely worked. No in-room coffee service. Exit gate broken but no sign. Lives up to 2 star at best. The room was clean abd the heat worked. Bed was ok, a bit firm for my liking.
Stayed 2 nights in Feb 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Some of the appliances need love, but for the price, I would come again. I had a room on the far side of the hotel from Hwy 84 so the noise didn’t bother me, but be aware that it is backed up to the freeway.
Stayed 1 night in Feb 2024

8/10 Good

John, Gresham

Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Good
Stayed 5 nights in Jan 2024

2/10 Terrible

Rimonda

Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Ally at the front desk was the greatest with going out of her way to help!
Stayed 1 night in Jan 2024

4/10 Poor

Steven

Stayed 2 nights in Jan 2024

2/10 Terrible

Nicole

Travelled with family
Disliked: Amenities, property conditions & facilities
The hot water didn’t work resulting in a freezing shower in 19° temperatures outside. The toilet ran all night long. The heater didn’t work properly. The shower drain wouldn’t drain. There was absolutely nothing in the cupboards that you could use to cook with on the provided stove. All of the entrances aside from the main entrance were locked and closed off from the outside. The elevator light was blinking from a communication failure error. We tried to call the front desk to have them address our concerns in our room and nobody would pick up on multiple attempts. We requested a call from the manager to discuss some sort of refund and he never called.
Stayed 1 night in Jan 2024
Response from Upert on Jan 16, 2024
We sincerely apologize for the inconvenience caused during your recent stay. Unfortunately, we did not anticipate a snowstorm leading to a power outage, circumstances beyond our control that may have contributed to the challenges you encountered. We understand the impact on your experience and would have done everything possible to alleviate the situation for any affected guest.The hot water, heating, and elevator issues were further exacerbated by these unexpected circumstances. I genuinely apologize for the disruptions to our services. I am committed to addressing your concerns promptly and finding a resolution. Please allow me the opportunity to discuss this further and work towards a solution.

4/10 Poor

jesse

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

8/10 Good

Tatyana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back
Stayed 1 night in Jan 2024

10/10 Excellent

Rickson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

haseebullah

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very professional and helpful with the parking lot and it had free parking lot
Stayed 1 night in Dec 2023

10/10 Excellent

Arahon

Stayed 1 night in Dec 2023

8/10 Good

Benjawan, Chatsworth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Marina

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Not the best but it could be worse
This place is a good value, but its not very clean. My shower was clogged and I pulled a bunch of used bandaids out of the drain. There were dirty socks under the bed from the previous guest and there were candies on the floor by the nightstand that have been there every time I get this room. The bed is horrible and when my husband asked for a different room(we asked as soon as we saw the number due to its bad bed) we were told NO, even though this property is NEVER full. Simply poor customer service.
Stayed 2 nights in Dec 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
Booking was easy and affordable for a last minute thing. Check-in was quick, room was clean, safe gated parking and it even offered breakfast. Pretty good for the price.
Stayed 1 night in Dec 2023

10/10 Excellent

Marina

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023