Front of property

Reviews of Exit 5 Resort & Condominium

2 out of 5
Exit 5 Resort & Condominium
18 Ocean Park Rd, Saco, ME

Reviews

7.0

Good

Rating 10 - Excellent. 123 out of 538 reviews" "
Rating 8 - Good. 171 out of 538 reviews" "
Rating 6 - Okay. 116 out of 538 reviews" "
Rating 4 - Poor. 62 out of 538 reviews" "
Rating 2 - Terrible. 66 out of 538 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from Alex on Oct 14, 2023
Thank you for your business. we are looking forward to seeing you. Management

2/10 Terrible

Priscilla

Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Alex on Sep 2, 2023
We do value your feedback. In Future be certain that any reservations are not made by you through our online partners. Thank you, Management.

2/10 Terrible

Courtney

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
there was mold growing on the walls, a large dead bug sat on the wall, stains on the floor showing it wasn’t cleaned, my bed had sand everywhere in it, and spiders galore in the bathroom. Felt like i was in a horror movie, two windows were blacked out. The owner was right next to us. He followed us around the property and said we’re going to lose our deposit for having a guest at the poolbecause it was a liability.How about the furry wall?!?! mold is a liability! Also, three of the windows wouldn’t open! he told me he watched me on the cameras and wanted to know what i was doing in the gazebo.He saw me go back and forth from the hotel room. He was a creep and a money hungry slumlord.
Stayed 2 nights in Aug 2023
Response from Alex on Sep 3, 2023
To whom reading this review, this guest's husband apologized front desk on her behalf for rudeness violation of hotel policy. being civil citizen if guests are 100% sure about mold not the stain, they should had report public safety health Dept. In Future be certain that any reservations are not made by you through our online partners. Thank you, Management.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet
Stayed 2 nights in Aug 2023
Response from Alex on Aug 23, 2023
Thank you, Brian, for your business. we are looking forward to seeing you.

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities
Would not recommend
Stayed 1 night in Aug 2023
Response from Alex on Aug 18, 2023
This guest has been banned from a property.Thank you

10/10 Excellent

Belinda, Guilford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The facility was very user friendly and nicely kept.
Stayed 2 nights in Aug 2023
Response from Tonny P on Aug 18, 2023
Thank you for your business, Belinda. we are looking forward to seeing your next trip to Exit5.Thank you.

6/10 Okay

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot but got woke up at 2am to drunks screaming
Stayed 2 nights in Aug 2023
Response from Alex on Aug 14, 2023
Thank you for your business.

8/10 Good

Lisa

Stayed 3 nights in Jul 2023
Response from Tonny P on Aug 13, 2023
Thank you for your business, Lisa. we are looking forward to seeing your next trip to Exit5.Thank you.

10/10 Excellent

Terrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Tonny P on Aug 13, 2023
Thank you for your business, Terrence. we are looking forward to seeing your next trip to Exit5.Thank you.

8/10 Good

Yvette Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staffs and service, they listen to requests and actually do what you asked them to do (like repairs, provide extra linens, etc). Daily housekeeping services. Very polite employees.
Stayed 4 nights in Aug 2023
Response from Tonny P on Aug 13, 2023
Thank you for your business, Yvette. we are looking forward to seeing your next trip to Exit5.Thank you.

2/10 Terrible

Francis

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Alex on Aug 9, 2023
Thank you for rating. In future will accept your reservation only if we meet at your expectations. Thank you.

6/10 Okay

Tina

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Alex on Aug 13, 2023
Thank you for your business, Tina. we are looking forward to seeing your next trip to Exit5.Thank you.

10/10 Excellent

Jennifer, Colchester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here and can't wait to come back again. Owner takes great pride in the property. It's rustic Maine and perfect. Don't bother if you are looking for Hollywood Hilton. Awesome indoor pool/game room. Picnic tables, grills, gazebo, huge fire pit and beautiful pond. So peaceful and relaxing, great get away!
Stayed 5 nights in Jul 2023
Response from Tonny P on Aug 7, 2023
Thank you so much Jennifer for your kind and encouraging feedback and understanding small business survivals strategy to help to build an economy growth for community. we are looking forward to seeing you soon. Management

2/10 Terrible

Larry

We did nit stay there they were closed when we got there at 930 the ofgice was closed we did nit kniw they had a time limit we were traveling and gad to find anither motel at 930 at night pkease refund our money thank you
Stayed 1 night in Aug 2023
Response from Tonny P on Aug 6, 2023
I think you should had book a room in Hiltons or Marriott where you would pay 4 times more to get 24 hours check in service, unfortunately you booked at seasonal small hotel where you failed to read hotel policy clearly mentioned in Expedia link. The guest who inform about their late arrival prior to the front desk we try to accommodate them under our policy checklist. in future will accept your reservation only if we meet at your expectations.Thank you

2/10 Terrible

Benita

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We made a reservation and paid for a hotel room. We were told that we had to check in by 9:30pm. Given the fact that we were traveling a long distance on roads that had lots of construction delays, we realized that we might not make it to the hotel by 9:30pm. At 4pm we called to inform the hotel that we might not be able to arrive by 9:30pm, and they told us that if we did not arrive by 10:30pm, they would cancel our reservation, despite the fact that we had already paid in full. I have never heard of such lunacy in all the years that I have traveled. We just happened to arrive by 9pm, and the hotel attendant never told us what time checkout was when he handed us the keys. At 10am the next morning, a cleaning person informed us that we were supposed to check out by 10am. The checkout time was not posted anywhere in the room, and the person who check us in never informed us of a 10am checkout. Additionally, there was lots of dirt and dust behind the nightstand and around the beds.
Stayed 1 night in Jul 2023
Response from Tonny P on Aug 6, 2023
To whom who reading this, this guest failed to read hotel policy mentioned in our online partner's website. out of courtesy front desk decided to make arrangement for their afterhours check in however they lied that they would be arriving very late matter of fact they reached hotel before office closed and went straight to the room without showing up to the office to complete check in process. Due to dishonestly of guest will make sure your reservation should not come through online partners. Management

10/10 Excellent

Bryan

Stayed 1 night in Jul 2023
Response from Tonny P on Aug 3, 2023
Thank you so much Bryan for rating. we are looking forward to seeing you soon Management.

8/10 Good

Randy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Tonny P on Aug 3, 2023
Thank you so much Randy for the rating. we are looking forward to seeing you soon Management.

2/10 Terrible

Michele

Travelled with family and small children
Disliked: Amenities
Not polite, quick to call customers liars and attack them for things. Not very clean and they don’t like to give you extra blankets pillows or anything. Will charge you to cover up for their own mistakes. I won’t be going back.
Stayed 3 nights in Jul 2023
Response from Tonny P on Aug 1, 2023
To whom reading this review, we have banned this guest for violation hotel fire code policy. This guest was dishonest to front desk they were 8 people discreetly staying more than occupancy. they were so irresponsible that they were gone out for fun all day on their checkout day with their stuffs left in the room. Expedia and front desk continually trying to reach out but no answer. New check-in guest with family and infant from out of state were in our office parking lot struggling finding new place to sleep at night as we were solid out on day or other wise we would have helped them. we were advised by Expedia to throw guest's stuff from room as they were failed to check out in the morning however out of concern front desk were hoping they were safe and would hearing from them. Finally, this guest arrived late evening fully intoxicated saying they were celebrating birthday and hadn't got chance to hear even voice messages left by front desk. Their dishonesty and irresponsibility cause us over 800 fine by Expedia.

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities
The property was very well maintained and staff were amazing. We had 5 people and only three plates and one glass in the cabin, there was spilled coffee dried all over the counter and under the microwave that was hard like not cleaned for days and no mirror in th washroom for the men to shave. However we loved our time there and staff was amazing
Stayed 2 nights in Jul 2023
Response from Tonny P on Jul 29, 2023
Thank you, Denise, for the review. I am so sorry for the inconvenience you had during your stay. If you would have informed front desk. We would convey to housekeeper who did your room...Please know that these housekeepers are not professional housekeepers but international students who travel to all over USA to help businesses however they are willing to correct their mistakes. Thank you for understanding. we are looking forward to seeing you soon.Managements

4/10 Poor

Lorraine

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This facility was dirty, Mildew and mold in the bathroom, fixtures in the bathroom were gross. Eating table was sticky with residue as were the chairs. Living room furniture was dirty and terribly stained. Only positive in our experience was that the linens and towels were clean. Place should be reported to the City's Health department.
Stayed 2 nights in Jul 2023
Response from Tonny P on Jul 27, 2023
We are unable to find your reservation so does the expedia. If you were really stayed in our property, then It's unfortunate that you failed to inform our front desk right away about your experiences with your room.we would have offered you different efficiency or refund your money. being civilization, we strongly recommend the things need to do when it comes to public safety.Thank you

4/10 Poor

Timothy, Spencer

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Tonny P on Jul 29, 2023
We are sorry that didn't meet your expectation. In future will make sure your reservation should not come through our online partners. Thank you. Management

6/10 Okay

Linda

Stayed 2 nights in Jul 2023
Response from Alex on Aug 14, 2023
Thank you for your business.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Tonny P on Jul 19, 2023
Thank you so much Kimberly for your feedback. we are looking forward to seeing you soon.Management

10/10 Excellent

Ligia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Tonny P on Jul 18, 2023
Thank you, Ligia, for your rating. we are looking forward to seeing you in soon.

10/10 Excellent

Bobbiejo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
Great little place clean and very comfy quiet and a great place to be with family!
Stayed 2 nights in Jul 2023
Response from Tonny P on Jul 16, 2023
Thank you for your business, Bobbiejo. we are looking forward to seeing your next trip to Exit5.Thank you.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty place
Really well kept and nice pretty landscaping. Check in was a little early and they were wonderful. Nice to have 3 bedrooms. Conveniently located
Stayed 1 night in Jul 2023
Response from Tonny P on Jul 16, 2023
Thank you for your business Sharon. we are looking forward to seeing your next trip to Maine.Thank you.

10/10 Excellent

Daphne J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and great service
The service was great. We always ask for extra towels and pillows. This time we asked for more shampoo too. Each time we asked for something he promptly brought to our room what we asked for. I did have to ask for a hair dryer and they provided one so some amenities are not in the room. You need to ask for it. The room was clean. The place was comfortable and reasonably priced for the area. Quiet area too. I would definitely stay here again.
Stayed 3 nights in Jul 2023
Response from Tonny P on Jul 15, 2023
Thank you so much Shawn for your review. we are looking forward to seeing you soon Management.

8/10 Good

nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We decided to make a last minute stay and for the price they have the cutest little cottages! The office staff was super helpful and on top of everything.
Stayed 1 night in Jul 2023
Response from Tonny P on Jul 16, 2023
Thank you so much Nicole for your review. we are looking forward to seeing you soon Management.

2/10 Terrible

Miriam

Stayed 3 nights in Jul 2023
Response from Tonny P on Aug 1, 2023
We are sorry that didn't meet your expectation. In future will make sure your reservation should not come through our online partners. Thank you. Management

2/10 Terrible

miriam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible customer service
I arrived and the person checking me in was rude and ignorant. I told him my daughters had service dogs and he said I need to see them never had I heard of this. He said what you use them for again he was just inappropriate. Both my daughters are autistic nonverbal and runners . 25 min back and forth and then he says oh I need 200 deposit we only take credit cards. Needless to say just seemed like a lot. I just could not stay there. From the moment we arrived it was very uncomfortable especially when people are not educated on HIPPA or ADA
Stayed 2 nights in Jul 2023
Response from Tonny P on Jul 10, 2023
To whom reading this review ; Front desk had to canceled her reservtion because she was very loud and disrespectful to eledrly manager on front desk as weel as hotel policy She did decline to pay security deposit which is mentioned on her reservation she made through third-party. She refused to answer what service pet she had and provide ID verification. Guest wasnt even charged for cancellation fee for two efficiency which was more than 600. It's unfortunate when educated people failed to book ADA room for their loved ones. Thanks Management.

2/10 Terrible

Zachary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Had a reservation the owner of the hotel took upon them selves to cancel my reservation after I drove 3 1/2 hours to go to there, then proceeded to not let me check in and called the police
Stayed 1 night in Jul 2023
Response from Alex on Jul 9, 2023
Police wouldn't have helped you with that when you were trying to check in after check in hours without a prior notice to front desk by knocking office door and all over guest's door in term of violation of the individual 's right to privacy. we have reported to our online partners that you are banned from Exit5.

10/10 Excellent

Shawn, Barnet

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly service!
Stayed 1 night in Jul 2023
Response from Tonny P on Jul 8, 2023
Thank you so much Shawn for your review. we are looking forward to seeing you soon Management.

4/10 Poor

Heather

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Never again!!
Will never go back. We rented a two bedroom cottage for our family vacation. The second you walk in you get a nasty smell right off the bat. Both my rolls of toilet paper had mold on them. My room was dusty and had trash from the previous people still in it. The door to rhe bathroom definitely had some sort of water damager and you couldnt shut it completely. They told us it was a 200$ and charged 240.00 instead. For a place so worried about turning them into condominiums and makes sure to get a deposit to make sure you dont smoke they cant even keep up with their rooms.
Stayed 4 nights in Jul 2023
Response from Alex on Jul 8, 2023
To them who's reading this review, this guest has been banned in our property long time back.Thank you

4/10 Poor

Connie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Worth Trying....Definitely not a Resort
We were sorely disappointed when we drove in to stay at Exit 5 Resort & Spa. It's tiny motel units strung out facing Route 1 with all it's 24 hr noise. There were units behind ours facing the pool, but we didn't get that privilege. No one was in the office, had to call a number to get someone to come check us in. The room was the tiniest we'd been in with a back door to the pool area. The air conditioner unit was mounted in the wall and was so loud, it was hard to talk. There was an unmarked remote we found out by trying...for the unit, but it was loud all night long- competing with Rte 1 noise. The bed, one dbl, was extremely uncomfortable- we could feel the springs through the top! I don't know what had been on the handle in the tub wall. It looked gross! The place was fairly clean, several overlooked spots had dust and cobwebs. No, we wouldn't recommend Exit 5 "Resort" . Sorely disappointed in Hotel.com's offer.
The front wall decor and "sitting area"
Bathtub handle issue
Closeup of "Whatever that is on there...yuck!"
Rusty fixtures and dirt/hair on the floor.
Stayed 1 night in Jul 2023
Response from Alex on Jul 5, 2023
Its unfortunate that you failed to inform front desk right away after checked in. we would have given you other options or checked you out with a full refund. in future will make sure your reservation should not come through our online partners. Thank you

8/10 Good

Luningning, Bathurst

Liked: Cleanliness
The location is good many public areas, shopping around, the facilities are old and not as clean as expected. The floor is slippery
Stayed 1 night in Jun 2023
Response from Alex on Jul 2, 2023
Thank you so much for your review.

8/10 Good

Kyle

Stayed 1 night in Jun 2023
Response from Tonny P on Jul 19, 2023
Thank you so much Kyle for your feedback. we are looking forward to seeing you soon.

8/10 Good

Toni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cabins were quaint and clean
Stayed 1 night in Jun 2023
Response from Tonny P on Jul 2, 2023
Thank you so much Toni for your review. we are looking forward to seeing you soon Management..

8/10 Good

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Owner very friendly. Nice location. Cottages could use some upgrades.
Stayed 2 nights in Jun 2023
Response from Tonny P on Jul 2, 2023
Thank you so much Heidi for your review. we are looking forward to seeing you soon Management..

10/10 Excellent

Charlie

Stayed 1 night in Jun 2023
Response from Tonny P on Jul 8, 2023
Thank you so much Charlie for your review. we are looking forward to seeing you soon Management.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Cottage 35: no hot water for showers
Stayed 1 night in Jun 2023
Response from Alex on Jun 17, 2023
We are sorry that didn't meet your expectation. In future will make sure your reservation should not come through our online partners. Thank you. Management

6/10 Okay

Shawna

Liked: Staff & service
Nice curb appeal. Bathroom had no screen on the window, door painted so much it wouldn’t close, ants everywhere (bathroom sick, kitchenette sink and tub)
Stayed 2 nights in Jun 2023
Response from Alex on Jun 17, 2023
We are sorry that didn't meet your expectation. In future will make sure your reservation should not come through our online partners. Thank you. Management

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Alex on Jun 17, 2023
Thank you so much for your review. we are looking forward to seeing you soon Management..

10/10 Excellent

Savanna

Stayed 2 nights in May 2023
Response from Tonny P on Jul 2, 2023
Thank you so much for your review. we are looking forward to seeing you soon Management..

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Owner seemed very nice but hotel was not set up and ready to go for the season. Minny blinds were dirty and broken, heat was not turned on things were not plugged in. The room had a jacuzzi tub. Went to turn on the tub and the water was pouring out of the tub all over the floor from underneath the tub. The owner was understanding and gave me all of my money back. But was disappointed that I had to leave and find another room at 8 o'clock at night because they had nothing else available since they hadn't been fully open for the season.
Stayed 1 night in May 2023
Response from Alex on Jun 17, 2023
We are sorry that didn't meet your expectation. In future will make sure your reservation should not come through our online partners. Thank you. Management

6/10 Okay

Alfred

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
The place wasn't horrible. Smelled a little funky although it is early in the season and has been closed up all winter. No hair drier or clock in our room. Overall wasn't too bad and price was reasonable
Stayed 1 night in May 2023
Response from Alex on Jun 17, 2023
We do value your feedback. , Management

8/10 Good

Nicole

Stayed 1 night in May 2023
Response from Tonny P on Jun 17, 2023
Thank you so much for your review. we are looking forward to seeing you soon Management

4/10 Poor

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our not so happy get away
Room was dirty, not a full kitchen as advertised, broken table, broken chair, looked like blood splatter on the ceiling, asked for a frying pan because it was advertised as fully stocked kitchen, we ended up buying our own pans and serving cutlery, floor had our socks completely stuck to the floor and sticky dirty, had to ask for more towels ( there was no housekeeper) we booked for 4 people, we were given three towels. When we asked for towels, the guy at the desk said they were closed for renovation so they didn’t have any, but did end up finding two to lend us. If you leave a dish in the sink it’s a $50 charge. Notes all over cottage saying $350 charge of you leave trash behind. We were afraid to lose our deposit so we basically cleaned the whole thing before we left.The cottage was cute, but definitely did not have any sort of experience that we would ever go back. One small tv in the living room. A love seat was the only living room accommodation, again we booked for four people. No service, still not received our deposit back. It was so dirty, we even had to hand scrub the debris off the toaster. Water leaked from toilet all the way into both bedrooms. None of the top outlet plug ins worked. Thing that really made me mad was they said they were closed for renovations, there was only one other person there in the cottages, why couldn’t they grab a frying pan from another cottage. Just not a good place to go to get away.
Stayed 2 nights in Mar 2023
Response from Mike on Mar 14, 2023
Thank you for taking time for the review. Yes kitchen has all the cooking cookware. If you need different you need to buy! as we only have basic set of cookware. As the guest came to ask for towels the front desk gave towels. And also said this is my number if you need anything please call. We have already deposited your money back please check with your bank. 75% property closed for winter not for renovations. Whenever the guest came, we gave them the service. We will make sure your reservation doesn't come to us again. ! from any third party Managment.

2/10 Terrible

Carole

Travelled with family
Disliked: Staff & service, property conditions & facilities
The office was closed when I arrived to check in and I had to go find another hotel to stay at the first night and pay more money. Expedia said they had an indoor pool and when I return on for the second night they told me the indoor pool was closed all winter
Stayed 2 nights in Feb 2023
Response from Mike on Mar 14, 2023
Always before reservation check the check in time from the website you booked or the hotel website. This is a Motel not a Hilton which has 24 x 7 service. Management

10/10 Excellent

Elizabeth

Response from Tonny P on Jun 17, 2023
Thank you so much for your review. we are looking forward to seeing you soon Management

6/10 Okay

SM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Alex on Jun 17, 2023
Thank you so much for your review. we are looking forward to seeing you soon Management