Extérieur

Dossier Hotel – Avis

4.5 out of 5
Dossier Hotel
750 SW Alder Street, Portland, OR

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 669 avis sur 1007." "
Note de 8 – Bien, d’après 206 avis sur 1007." "
Note de 6 – Acceptable, d’après 79 avis sur 1007." "
Note de 4 – Médiocre, d’après 30 avis sur 1007." "
Note de 2 – Terrible, d’après 23 avis sur 1007." "

9,4/10

Propreté

9,2/10

Service et personnel

8,6/10

Commodités

9,2/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Angela

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great hotel with a great location! Would highly recommend staying here ♥️
Séjour de 2 nuits en mai 2024

6/10 – Acceptable

Raphaelle

Points faibles : Service et personnel
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Damon

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I really like the staff
Séjour de 1 nuit en mai 2024
JK a répondu le 23 mai 2024
Hi Damon,Thanks for awarding your high marks and the compliments to the team. We hope you had a memorable stay here in Portland and we'd be delighted to see you back with us just as soon as you're ready.Warm regards,Don DavisGeneral Manager

6/10 – Acceptable

Dolgorjav

Séjour de 2 nuits en mai 2024
JK a répondu le 22 mai 2024
Hello Dolgorjav,We thank you for making us your home away from home and trust you enjoyed your time in Portland.Our team is always ready to serve and it would be our pleasure to welcome you back again soon. Warm regards,Don DavisGeneral Manager

10/10 – Excellent

Katie

Voyage de couple, Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
This hotel was perfect for our Portland trip. The only negative was waiting for valet to get our car for 25 minutes and only one person working behind the desk after 730 PM. We almost missed our dinner reservation. The AC didn’t seem to work either so we opened the small windows to cool it down in the evenings.
Séjour de 1 nuit en mai 2024
JK a répondu le 21 mai 2024
Hello Katie,Thanks for joining us for your getaway to downtown. We're grateful for your high marks and assure you we will address those moments of opportunity you've shared.Please allow us to welcome you again and shine brightly next time.Regards,Don DavisGeneral Manager

2/10 – Terrible

Aryphin

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Traveled with a family of 4, chose this property because it had high reviews and rated 4.5 stars. Arriving, my wife and I had our hands full with 2 strollers & a suit case. FrontDoor didn’t even bother offering to help open the door for us. Why pay a resort fee? Checking in, older employee says whole building AC is down & he’s having a hard time finding a room for us, completely booked & don’t have options then says he found one that has a window we can open & makes a weird comment about hoping our kids don’t fall out. He proceeded to rush us, didn't offer water or inform of their free bike service hotel has. In the room it did not look anything like pictures provided, the room was DIRTY. The bed had a big nasty stain that looked like blood? left over food & dirty water coming out of the coffee maker. The room was HOT, hard to sleep. Did we even receive the premium room we paid for? Stepped out a little after checking in to get my family some water & I felt like the service provided did not seem normal because we were a minority from the other guests coming in, Hung around the Lobby & same older employee never mentioned any AC issue with the other guests, offered/provided water & informed of their bike service the hotel offers. I checked the availability of the rooms all day & night, rooms available for same we had & MORE on the upgraded rooms. 4.5 Star Hotel? Reviews don’t look real, most of the verified reviews are negative & shared same experience we had.
JK a répondu le 20 mai 2024
Hello Aryphin,We appreciate hearing from you and thank you for selecting Dossier for your family getaway to Portland.We're sorry to learn of the poor reception experience you described and are concerned that you've departed the hotel with a poor impression of the service, as well as the lack of air conditioning that made your stay uncomfortable.Please allow me the opportunity to address your concerns and provide a more personal apology for these shortcomings. We want every hotel guest to feel comfortable and welcome at Dossier. With that in mind, I invite you to call the hotel at your convenience and ask for me. I look forward to the opportunity to learn more about your stay in our conversation. I hope we can speak soon.Once again, please accept our apologies.Sincerely,Don DavisGeneral Manager

8/10 – Bien

Dawn

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
One of our favorite places. We only had issues because it was hot weather and although the themostat appeared to have a cool setting there was no functional air conditioning and room was over 76 degrees. We had to sleep with the window open which was a very loud night given the downtown Portland area.
Séjour de 1 nuit en mai 2024
JK a répondu le 13 mai 2024
Hi Dawn,Thanks for making a return visit to Dossier. We're pleased to earn your high marks, though we note that your stay this time wasn't fully enjoyed.We apologize for the air-conditioning issue that was a blemish on your comfort and we trust you otherwise found everything in good order. We'll work to solve this issue and hope you will allow us to regain your full confidence when we see you again.Sincerely,Don DavisGeneral Manager

10/10 – Excellent

Terri

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were amazing! The restaurant was SO good!
Séjour de 3 nuits en mai 2024
JK a répondu le 13 mai 2024
Hello Terri,Your high marks and accolades for the team will start the day here with smiles all around. Thank you for making us your Portland home.We note that your visit to Bar Alder was a highlight of your stay and we'll pass along the compliments to the culinary and service stars who serve with pride.Best wishes,Don DavisGeneral Manager

10/10 – Excellent

Angela

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Location was great!
Séjour de 2 nuits en mai 2024
JK a répondu le 9 mai 2024
Hello Angela,Your perfect score is a delight, and we thank you for selecting Dossier for your stay here in Portland.We'd love to see you again soon to continue exploring the vibrant downtown neighborhoods that make Portland so unique.Whenever you're ready, please join us.Warm wishes,Don DavisGeneral Manager

4/10 – Médiocre

Maribel

Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Propreté
The pillows were dirty, and I didn’t see it until the last day. I felt Nauseated thinking I slept on dirty pillows.
Séjour de 2 nuits en avril 2024
JK a répondu le 6 mai 2024
Hello Maribel,We thank you for joining us and sharing your feedback. We're sorry to learn of an issue with the preparation of your room and apologize for any oversight.We do hope you otherwise enjoyed your time in Portland and we'd appreciate the chance to regain your full confidence on a future visit.Regards,Don DavisGeneral Manager

8/10 – Bien

Rosette

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The front desk at check in was friendly but he almost forgot to give us our key card and when we asked for pillows to be sent up it didn't show up and we had to call the next day to ask again
Séjour de 2 nuits en avril 2024
JK a répondu le 30 avr. 2024
Hi Rosette,Our thanks for visiting and sharing your feedback. We appreciate the input and earning your high marks.We note a few blemishes in our service and apologize that these moments detracted from your full enjoyment of the hotel. Our follow-up with the team will reference these opportunities to improve. We hope you can join us again when travels bring you back to Portland.All the best,Don DavisGeneral Manager

10/10 – Excellent

Chelsey

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location, very clean hotel and a great restaurant in the lobby. Highly recommend!
Séjour de 3 nuits en avril 2024
JK a répondu le 27 avr. 2024
Hi Chelsey,Thanks for making us your downtown home base. It's our pleasure to serve you and a thrill to earn your perfect score.We note that your accommodations were just right and your visit to Bar Alder served up an exquisite meal. Plenty of reasons to join us again soon, we think.Warm regards,Don DavisGeneral Manager

8/10 – Bien

Erica

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Really cool vibe. The beds were super comfortable, with plenty of pillows. Loved the large soaking tub. Only real con is the soundproofing isn't great. Could easily hear my next door neighbors talking.
Séjour de 3 nuits en avril 2024
JK a répondu le 24 avr. 2024
Hi Erica,Thank you for making us your home base for your visit downtown. We're pleased to earn your high marks and kind words.We're pleased that you enjoyed the stylish comforts that make the hotel stand out from the crowd, and trust you rested well after a warm, relaxing bath. If you weren't able to visit Bar Alder for one of our finely crafted cocktails, please add it to the to-do list for next time.We hope to see you again soon.Warm wishes,Don DavisGeneral Manager

10/10 – Excellent

Rachel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
JK a répondu le 24 avr. 2024
Hi Rachel,Your perfect score brings a smile to our faces. Thanks for joining us for your Portland getaway.Summer is just around the corner, meaning that Portland will again come alive with outdoor events, from music to art, and amazing food festivals. Be sure and check the calendar and join us once again.Many thanks,Don DavisGeneral Manager

10/10 – Excellent

Marie-Eve

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room was comfortable with amazing windows (even in the bathroom!). The neighbourhood was great, with the hotel at walking distance to Whole Foods and Patagonia, etc. I was traveling for a conference and found the location very convenient. The gym was also nice. A bit small (and I was missing my kettlebells) but the equipment was in great condition. I particularly liked the elliptical. I would strongly recommend and hope that I can also return!
Séjour de 3 nuits en avril 2024
JK a répondu le 23 avr. 2024
Hello Marie-Eve,It was our pleasure to welcome you downtown for your recent business trip. Thanks for discovering Dossier and rewarding our efforts to serve you, with your high marks.We'd love to welcome you back to share more of the many delights that await across our eclectic city. We're here whenever you're ready.Warm wishes,Don DavisGeneral Manager

10/10 – Excellent

Viviana

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved the location and the staff was very friendly! The restaurant downstairs was very nice as well.
Séjour de 2 nuits en avril 2024
JK a répondu le 22 avr. 2024
Hi Viviana,Great to have you with us. We're smiling from ear to ear after reading your kind words and earning your perfect score.We note that your visit to Bar Alder was fully enjoyed and we will pass along your kudos to the culinary and service teams.Please make it back soon for more Portland fun.Warmly,Don DavisGeneral Manager

10/10 – Excellent

Lourdes

Séjour de 1 nuit en janvier 2024
JK a répondu le 13 mai 2024
Hello Lourdes,It was our pleasure to have you with us for your time downtown. Thanks for awarding your perfect score.We would love to see you back for a summer getaway so please don't stay away long.Regards, Don DavisGeneral Manager

10/10 – Excellent

Eric

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was amazing!
Séjour de 2 nuits en avril 2024
JK a répondu le 22 avr. 2024
Greetings Eric,Great to have you with us for your weekend trip downtown. Our team is excited to earn your perfect score and to know your stay was just right from beginning to end.We're here whenever you feel the urge to return.All our best,Don DavisGeneral Manager

10/10 – Excellent

Karina

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location, hotel room and amenities are nice and convenient. My only complaint is the hotel seems understaffed.- we waited 10 minutes for someone to check us in (the lobby was empty and employee no where to be found), and 15 minutes to get a coffee served in the restaurant (we ended up canceling the order and leaving).
Séjour de 1 nuit en avril 2024
JK a répondu le 19 avr. 2024
Hello Karina,Thanks for making us your Portland home and sharing your perfect score. Our team is grateful for your time with us and the opportunity to introduce you to the hotel.We do note a few blemishes on your stay and apologize for the response to your arrival and restaurant visit. This is unusual for us to learn of a gap in our availability and we'll follow up to alert our colleagues. Once again, our apologies.We hope you can join us again and allow us to truly shine.Warm regards,Don DavisGeneral Manager

10/10 – Excellent

Harshana

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff very helpful and accomodative
Séjour de 3 nuits en avril 2024
JK a répondu le 19 avr. 2024
Hello Harshana,Thanks for making Dossier your Portland home away from home. It's a thrill to earn your perfect score as a sign of a job well done by our amazing team.We know that a great hotel starts and ends with genuine hospitality and attentive service. We're pleased to know you found both in abundance throughout your stay.We'd love to have you back soon.All the best,Don DavisGeneral Manager

10/10 – Excellent

Sharon

Séjour de 2 nuits en avril 2024
JK a répondu le 8 mai 2024
Hello Sharon,Thanks for joining us for your visit downtown. It was our pleasure to welcome you and a delight to earn your high marks.We trust you rested well and enjoyed the short walk to Pioneer Square and Portland's best shopping and dining. As summertime approaches, we would like to ask you to consider a return visit to take in the endless art and cultural events that bring the city to life.All the best,Don DavisGeneral Manager

8/10 – Bien

Jesus Manuel

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 5 nuits en mars 2024
JK a répondu le 8 mai 2024
Hello Jesus Manuel,We hope your time in Portland was delightful and your stay at the hotel filled with comfortable moments and restful nights.We're grateful for your high marks and can't wait to see you back at our door.All the best,Don DavisGeneral Manager

10/10 – Excellent

joshua

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great place no notes.
Séjour de 1 nuit en avril 2024
JK a répondu le 19 avr. 2024
Hello Joshua,Your high marks are music to our ears. Thanks for visiting and settling in with us.We trust you rested well and enjoyed all the comforts of home, and more. We're always ready to welcome you back and hope to see you soon.Best wishes,Don DavisGeneral Manager

10/10 – Excellent

Tal

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The hotel is well-located, and the hotel staff is very friendly.
Séjour de 2 nuits en avril 2024
JK a répondu le 16 avr. 2024
Hello Tal,Thank you for the kudos to our team and for offering your perfect score for their efforts to make you feel right at home here downtown.Our location puts you just steps from the city's best shopping and dining and you're never more than moments from great coffee our one of our outstanding brew pubs. Whatever your pleasure, we hope you'll be joining us soon to enjoy it all again.Many thanks,Don DavisGeneral Manager

10/10 – Excellent

Richard

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice hotel
Séjour de 1 nuit en avril 2024
JK a répondu le 16 avr. 2024
Hi Richard,We're grateful for the opportunity to introduce our hotel and thrilled to earn your highest marks. We hope your stay was a pleasure in every way.The city is alive this spring and with summer festivals, shows and much more, we'd love to have you back to enjoy it all once more.We hope to see you soon.Warm regards,Don DavisGeneral Manager

8/10 – Bien

ANNA

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room was comfortable and the bathroom was big and nice. The girl that checked me in was nice, very happy and funny. I was unhappy about the price of the valet service. It was $60 per night and I thought she said it was $6
Séjour de 1 nuit en avril 2024
JK a répondu le 15 avr. 2024
Hi Anna,Thanks for making Dossier your home away from home. We're pleased to earn high grades following your stay.We note that your accommodations offered all the comforts you expected, including room to spread out and relax in style. We do apologize that the overnight valet charge was not clearly explained and trust this was the only blemish to your time with us.Thanks for the kind words for the team and please join us again soon.All the best,Don DavisGeneral Manager

10/10 – Excellent

Walter, Seattle

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place and location
Séjour de 1 nuit en avril 2024
JK a répondu le 12 avr. 2024
Hi Walter,We're delighted to know that the hotel was a comfortable option here downtown. Your perfect score is much appreciated.Please join us again to continue exploring our eclectic neighborhoods and cultural attractions that make Portland a pleasure-filled getaway.All the best,Don DavisGeneral Manager

10/10 – Excellent

Duangrawee

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
JK a répondu le 3 mai 2024
Hi Duangrawee,Your high marks start our day with wide smiles and pride. Thanks for making us your downtown home here in Portland.The welcome mat is always in place for your return and we hope you won't be away long.All the best,Don DavisGeneral Manager

10/10 – Excellent

roy

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great downtown location.
Séjour de 4 nuits en avril 2024
JK a répondu le 10 avr. 2024
Hello Roy,It was a pleasure to have you with us and we're pleased that your stay offered the opportunity to enjoy our vibrant city and eclectic neighborhoods.We're grateful for your high marks and hope you'll be joining us again soon.Warm wishes,Don DavisGeneral Manager

8/10 – Bien

Kon

Séjour de 1 nuit en mars 2024
JK a répondu le 30 avr. 2024
Hello Kon,Thanks for joining us and sharing your high marks.We trust your time at the hotel was restful and our location offered a glimpse of the endless discoveries around downtown and our diverse neighborhoods. If we can welcome you back it would be our pleasure.Many thanks,Don DavisGeneral Manager

8/10 – Bien

Paola

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
JK a répondu le 29 avr. 2024
Hi Paola,We're glad you could join us and we're pleased to earn your high marks.We hope your time downtown introduced the city's best shopping and restaurants and offered the chance to explore our eclectic neighborhoods.Please join us again soon.Warmly,Don DavisGeneral Manager

8/10 – Bien

Oleksandr

Séjour de 1 nuit en avril 2024
JK a répondu le 10 avr. 2024
Hello Oleksandr,Thanks for joining us for your stay here in Portland. We're glad we could welcome you and deliver a restful stay and comfortable surroundings.Please keep us in mind when your travels bring you back our way.All the best,Don DavisGeneral Manager

2/10 – Terrible

Richard

Séjour de 1 nuit en mars 2024
JK a répondu le 22 avr. 2024
Hi Richard,We're sorry to note your score and would appreciate hearing your feedback,If time allows, please drop us a note and share more details so we can improve those areas that weren't up to expectations.Sincerely,Don DavisGeneral Manager

10/10 – Excellent

tiffany

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice stay
Séjour de 1 nuit en mars 2024
JK a répondu le 1 avr. 2024
Hello Tiffany,Thank you for joining us at Dossier and extending your perfect score. We'll be here whenever you're ready to return.Warm regards,Don DavisGeneral Manager

10/10 – Excellent

PHILIP

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
.
Séjour de 2 nuits en mars 2024
JK a répondu le 1 avr. 2024
Hello Philip,Thanks for making us your home away from home here in downtown. We're thrilled to earn your highest marks.The city has come to life for Spring and we'd encourage you to check your calendar to plan your next getaway. Our restaurants, shops, and cultural venues are ever-changing and you don't want to be away too long.Warm wishes,Don DavisGeneral Manager

10/10 – Excellent

Maria de los Angeles

Points forts : Propreté, commodités et état et installations de l’hébergement.
Muy bonito y a un precio razonable
Séjour de 4 nuits en mars 2024
JK a répondu le 27 mars 2024
Hello Maria de los Angeles,It was our pleasure to welcome you to Portland and the hotel. We're glad your experience offered a comfortable visit, worthy of your perfect score.Please keep us in mind when your travels bring you back to the Rose City.Warm regards,Don DavisGeneral Manager

10/10 – Excellent

Nan, KIRKLAND

Voyage en famille
Points forts : Propreté, service et personnel
Good service
Séjour de 3 nuits en mars 2024
JK a répondu le 25 mars 2024
Hello from Portland Nan,Our thanks for the opportunity to introduce the hotel and to receive your perfect score. We hope your visit to downtown offered memorable moments.Our team works hard to deliver a warm welcome and we're glad the service left an impression. We'd be delighted to pamper you again soon.Many thanks,Don DavisGeneral Manager

8/10 – Bien

Tzu Ying

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is my second time staying at this hotel. The location is conveniently situated in downtown and walkable to many of my favorite shopping locations. They gave us a $15 coupon each for using it at the Alder resturant for drinks or food which was really nice. Also got late check out and discount on valet parking overnight. The staff was helpful and polite! The only thing i didnt like about the hotel is the weak shower. But would likely stay here again.
Séjour de 2 nuits en mars 2024
JK a répondu le 25 mars 2024
Hello Tzu Ying,Our thanks for visiting and sharing your comments with our leadership team. We're grateful for your detailed review and compliments for our awesome colleagues.It's great to welcome a familiar face and to know that Dossier is your hotel of choice when visiting The Rose City. We're pleased we could accommodate an extended departure time, allowing you to fully enjoy downtown.We're here whenever you're ready to return.All the best,Don DavisGeneral Manager

10/10 – Excellent

Lisa

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was amazing, the room was modern, it is a well built hotel, you could not hear your neighbors ... and the bar area was inviting!
Séjour de 3 nuits en février 2024
JK a répondu le 18 mars 2024
Hi Lisa,You start our day with smiles all around as we read your kind words and celebrate a perfect score.Thanks for recognizing the team and the gracious service you enjoyed. We know a hotel is judged by the hospitality and friendliness of the staff and we work alongside the best in the business.We'll certainly let our housekeepers know that your room was prepared with careful attention and we're pleased you slept well in quiet comfort.When your plans bring you back to Portland, we hope this will be your home away from home.Our warm regards,Don DavisGeneral Manager

10/10 – Excellent

Kathleen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
JK a répondu le 18 mars 2024
Hi Kathleen,It's a joy to earn your high marks and our pleasure to welcome you. Thank you for making us part of your trip.We hope the ideal location of the hotel introduced you to our nearby shopping, dining, and cultural attractions and you're already making plans to return.We hope to see you again soon.With gratitude,Don DavisGeneral Manager

10/10 – Excellent

paul

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
JK a répondu le 29 mars 2024
Hello Paul,It was a pleasure to welcome you and a delight to earn your high marks. We trust your time in Portland was filled with discoveries and that you're already planning to return.Our team awaits your next visit with open arms.Best regards,Don DavisGeneral Manager

10/10 – Excellent

Susan

Séjour de 3 nuits en mars 2024
JK a répondu le 27 mars 2024
Hello Susan,We're most grateful for your high marks and delight that you could discover our hotel. We hope your time in Portland offered a glimpse of our eclectic shops, diverse cultural venues, and award-winning restaurants.It would be delightful to welcome you again soon.All our best,Don DavisGeneral Manager

10/10 – Excellent

karen

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful hotel a must stay boutique experience.
Séjour de 2 nuits en janvier 2024
JK a répondu le 11 mars 2024
Hi Karen,Thank you for making Dossier your downtown getaway spot. It was our pleasure to welcome you and it's a delight to earn your highest marks.We're glad you found the accommodations comfortable and hope you had a chance to sample the menu and cocktail list at Bar Alder. If not, what a perfect excuse to return and enjoy another stay.Warm regards,Don DavisGeneral Manager

10/10 – Excellent

Mark

Séjour de 2 nuits en mars 2024
JK a répondu le 25 mars 2024
Greetings Mark,We are so glad we could have you with us this weekend, enjoying the hotel and all the discoverable moments that make Portland so much fun for a getaway.When you feel that urge to get away next time, please keep us in mind.Warm wishes,Don DavisGeneral Manager

10/10 – Excellent

Dhifaf, Kennewick

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I like this hotel every thing is perfect.
Séjour de 2 nuits en février 2024
JK a répondu le 11 mars 2024
Hi Dhifaf,Thanks for making us your home base during your exploration of the city and our eclectic Portland neighborhoods.We love to start the week on a high note, earning your perfect score. Please make plans to join us soon and let the pampering begin once again.Don DavisGeneral Manager

10/10 – Excellent

Molly

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
They're waiting up for you with a drink!
I went here for a girl's trip and it was marvelous. Centrally located and gorgeous. I really appreciated how late the restaurant and bar stayed open, that was a god send after a long flight. I have a little bit of trouble paying "Resort" fees for a hotel like this, but I did very much enjoy my stay.
Séjour de 3 nuits en février 2024
JK a répondu le 28 févr. 2024
Hello Molly,Many thanks for your perfect score and the opportunity to introduce you to Dossier. We're glad we could be ready with a welcoming cocktail when you stepped through our door and started your way to a relaxing getaway with friends.We hope you all discovered some of our delightful and eclectic neighborhoods, showcasing the diversity and unique aspects of Portland. Please keep us in mind whenever your travels bring you back to the city.All our best,Don DavisGeneral Manager

10/10 – Excellent

Victor

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Séjour de 1 nuit en février 2024
JK a répondu le 27 févr. 2024
Hello Victor,Thanks for joining us and awarding your perfect score. We're delighted you could settle in and enjoy your stay.With so much to see and do just minutes away, we hope you're already planning a return trip to continue exploring the Rose City.We're here whenever you're ready.All our best,Don DavisGeneral Manager

8/10 – Bien

Ashley

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
JK a répondu le 27 févr. 2024
Hello Ashley,We're pleased we could welcome you to Dossier and proud to earn your high marks. We trust your time with us was fully enjoyed.With the heart of Portland just steps from our door, we hope this will be your home base whenever you return.Warm regards,Don DavisGeneral Manager

2/10 – Terrible

Melanie

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 3 nuits en février 2024
JK a répondu le 27 févr. 2024
Hello Melanie,Thank you for joining us for your visit downtown. We appreciate the opportunity to serve you, though we note your stay wasn't all you expected.We would like to learn more about your time at the hotel and what areas we need to focus on to earn your confidence and ensure your satisfaction. Please reach out if time allows and know your comments will receive our full attention.Many thanks,Joseph VioliGeneral Manager

8/10 – Bien

NING

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
入住時發現膠囊咖啡機裡面還有殘水沒有倒掉,三顆膠囊也少了中間那顆沒補,house keeping還有進步空間。
Séjour de 2 nuits en février 2024
JK a répondu le 20 févr. 2024
Hello Ning,Our thanks for joining us and sharing your high marks. Your feedback is most appreciated.We note the oversight in the preparation of your guestroom, and we apologize that this left a poor impression. We will share your comments with our housekeeping team as a teachable moment to bring about improvement.We hope to welcome you again should your travels bring you back to Portland.Warm regards,Joseph VioliGeneral Manager