Outdoor pool, open 7:00 AM to 9:00 PM, pool umbrellas, sun loungers

Reviews of Ramada Resort by Wyndham Port Douglas

4 out of 5
Ramada Resort by Wyndham Port Douglas
316 Port Douglas Road, Port Douglas, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 333 out of 750 reviews" "
Rating 8 - Good. 277 out of 750 reviews" "
Rating 6 - Okay. 96 out of 750 reviews" "
Rating 4 - Poor. 32 out of 750 reviews" "
Rating 2 - Terrible. 12 out of 750 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at the Ramada! The staff was immediately welcoming and gave us directions and recommendations of where to eat in the area. The room was spacious. We dined at the restaurant for breakfast and it’s a great option to have on the premise. Though we didn’t use the pool, it looked wonderful! It is located a bit outside of town but there are regular local shuttles that you can pay for to get into town and back. It was convenient and made our lives much easier when figuring out how to get around. We would recommend the Ramada.
Stayed 3 nights in Mar 2024
Response from Guest Relations on Mar 24, 2024
Thank you so much Laura for your wonderful review, we are very glad you enjoyed your stay! We look forward to having you back next time.

10/10 Excellent

Sonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet. Friendly.
Stayed 2 nights in Feb 2024
Response from Guest Relations on Feb 17, 2024
We are glad you enjoyed your stay with us and we look forward to seeing you again! Cheers.

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it here... we'll be back.
Stayed 2 nights in Dec 2023

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

James William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent resort will be going back !
Stayed 4 nights in Nov 2023
Response from Guest Relations on Nov 29, 2023
Thank you for your review, we look forward to seeing you next time!

6/10 Okay

Glen

Travelled with family
Liked: Cleanliness, staff & service
Very clean and nice rooms. Staff were very friendly
Stayed 2 nights in Nov 2023
Response from Guest Relations on Nov 25, 2023
Thank you for your feedback, we hope you enjoyed your stay. Safe travels!

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Toilet tissue holder design is terrible, the entire roll of paper comes off very easily.
Stayed 3 nights in Nov 2023
Response from Guest Relations on Nov 25, 2023
Thank you or your feedback, we hope you enjoyed your stay! Safe travels,

8/10 Good

katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool atmosphere. Room was spacious but in need of updates in the bathroom - comfortable though so it’s just a preference
Stayed 1 night in Nov 2023
Response from Guest Relations on Nov 11, 2023
Thank you for your lovely feedback! We are glad you enjoyed your stay, we look forward to having you back. Cheers!

10/10 Excellent

SIMONE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant resort close to beach!
Stayed 4 nights in Oct 2023
Response from Guest Relations on Oct 23, 2023
Thank you for the lovely review, we are so glad you enjoyed your stay. We look forward to seeing you again soon!

6/10 Okay

Megan

Stayed 2 nights in Oct 2023
Response from JO on Oct 29, 2023
Thank you for your review

4/10 Poor

B A

Business traveller
Room not as advertised.
Booked Standard King room upon checkin room was nothing like what is shown online. The room I received was old, had some minor refurbishment done but nothing like images online. The photos online show new refurbished rooms with walk in showers however my room was old and had to step into the bath to shower. Also the only GlutenFree option on the breakfast menu was a bowl of fruit salad and no other options. Luckily I was only sleeping here whilst attending a conference in another nearby resort.
Stayed 3 nights in Oct 2023
Response from Jo on Oct 29, 2023
Thank you for your feedback - on checking the website, I can confirm that the room type that you booked does not show walk in showers and the photos on the website do represent the room type that you booked. Also, there are plenty of GF options available, you just need to speak to the team which is noted on the menu.

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! We had an issue with our ac. They fixed the problem right away. Pool was great for kids! Thanks for a great stay!
Stayed 2 nights in Sep 2023
Response from Guest Relations on Oct 5, 2023
We are so glad you enjoyed your stay with us, we look forward to seeing you again soon!

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a
Stayed 2 nights in Sep 2023
Response from Guest Relations on Sep 25, 2023
Thank you for your feedback, we are glad you enjoyed your stay! See you next time.

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Sep 2023
Response from Guest Relations on Sep 23, 2023
We are glad you enjoyed your stay, we look forward to seeing you again!

10/10 Excellent

Karen Margaret Ann

Travelled with partner
Liked: Staff & service, amenities
Had a great time. Will choose Ramada PD again. A big Thankyou to Lucy and Noli at reception. We appreciate everything you both did to make our stay fun and enjoyable.
Stayed 8 nights in Aug 2023
Response from Guest Relations on Sep 8, 2023
Thank you for your lovely review, we certainly look forward to seeing you again. Cheers!

10/10 Excellent

Dylan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Next time will be a longer stay!
Lovely stay, great amenities and friendly staff.
Stayed 1 night in Aug 2023
Response from Guest Relations on Sep 2, 2023
Thank you so much for your review, we are glad you enjoyed your stay. Looking forward to seeing you next time! Cheers.

10/10 Excellent

bob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean with good amenities and pool
Stayed 3 nights in Aug 2023
Response from Guest Relations on Sep 2, 2023
Thank you so much for your review, we are glad you enjoyed your stay. Looking forward to seeing you next time! Cheers.

8/10 Good

David

Liked: Cleanliness, staff & service
no cooking facilities
Stayed 7 nights in Aug 2023
Response from Guest Relations on Sep 23, 2023
Thank you for your feedback.

4/10 Poor

Christine

Stayed 1 night in Aug 2023
Response from Guest Relations on Sep 23, 2023
Thank you for your feedback.

10/10 Excellent

Camila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Guest Relations on Aug 26, 2023
Thank you for your feedback, we look forward to having you stay with us again! Cheers.

8/10 Good

Niall

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Guest Relations on Aug 26, 2023
Thank you for your feedback, we look forward to having you stay with us again! Cheers.

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice stay but property could be updated.
Stayed 6 nights in Aug 2023
Response from Guest Relations on Aug 13, 2023
Thank you for your feedback, we are glad you enjoyed your stay. Cheers!

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 1 night in Aug 2023
Response from Guest Relations on Aug 11, 2023
Thank you for your review, we look forward to seeing you again. Cheers!

8/10 Good

Petra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the outdoor pool and pond area. Very relaxing.
Stayed 7 nights in Jul 2023
Response from Guest Relations on Aug 11, 2023
Thank you for your review, we look forward to seeing you again. Cheers!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Guest Relations on Jul 30, 2023
Thank you for the lovely review, we look forward to having you stay with us again! Cheers

8/10 Good

Michael Vollmer Sharelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ramada was a comfortable, easy going resort with a really nice setting and great facilities. The staff were always friendly and very helpful. Would always consider staying there again if going back to Port Douglas.
Stayed 7 nights in Jul 2023
Response from Guest Relations on Jul 29, 2023
Thank you for your lovely review, we look forward to seeing you next time! Cheers.

10/10 Excellent

Luci

Liked: Cleanliness, staff & service, property conditions & facilities
The Ramada is a lovely place to stay. The staff are excellent, pool is nice and warm, and the standard hotel room was spacious and comfortable. It is a little out of town but the shuttles run all the time so not a problem. The dining menu at the Ramada is a little limited but otherwise I had a great stay.
Stayed 6 nights in Jul 2023
Response from Guest Relations on Jul 23, 2023
We are so glad you enjoyed your stay, we look forward to seeing you next time. Thank you!

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely few days at this resort. We were very pleasantly surprised about how aesthetically pleasing the accommodation facilities were and the resort was very well appointed for the price point. Incredible value for money for what you get. 10/10 staff friendliness and customer service. Perfect for a family or couple. Local shuttles running all day and well into the night made this a very convenient place to stay. Highly recommend this resort.
Stayed 2 nights in Jul 2023
Response from Guest Relations on Jul 23, 2023
We are so glad you enjoyed your stay, we look forward to seeing you next time. Thank you!

8/10 Good

Angela Louise

Stayed 4 nights in Jul 2023
Response from Guest Relations on Aug 11, 2023
Thank you for your review, we look forward to seeing you again. Cheers!

10/10 Excellent

Jodie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front office and restaurant staff were fantastic. Room was clean and comfortable. Only negative was going to the Wyndham Holiday Time Share presentation where the staff here were initially very welcoming but pressed very hard to make you sign up. When we said we needed more time than an hour to decided on spending thousands of dollars, attitudes changed very quickly to the negative. To be fair, we did get $100 towards our stay and a bottle of wine but we wouldn’t recommend people to go to the presentation or sign up to the deal.
Stayed 2 nights in Jul 2023
Response from Guest Relations on Jul 23, 2023
We are so glad you enjoyed your stay, we look forward to seeing you next time. Thank you!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and resort
We had two nights here. The ladies on the front desk were very welcoming and friendly. Unfortunately the lift was still not working (others have commented on this) so had to drag all our cases (were in Australia awhile) up to level 3. Room a little on the tired side but was clean and spacious. Short walk to beach. Nice pool area. Would stay again.
Stayed 2 nights in Jul 2023
Response from Guest Relations on Jul 23, 2023
We are so glad you enjoyed your stay, we look forward to seeing you next time. Thank you!

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price
Stayed 5 nights in Jun 2023
Response from Guest Relations on Jul 6, 2023
Thank you, we are glad you enjoyed your stay. See you next time!

2/10 Terrible

Phillip

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Room was not cleaned , Reception said they only do a light clean, nothing done except for coffee changed . Blood stain sheets weren't replaced . Had to get replacement towels from reception . Hotel also didn't honor gold status benefits. Had to park in the street due to a number of caravans and campers and overfull skips , using multi car parking spaces . Lift weren't working , hotel not suitable for disabled persons. Location was good , pool was clean and landscaping was nice . overall was dirty and lack of modernization and a lack of TLC .
Stayed 4 nights in Jun 2023
Response from guest services on Jul 10, 2023
Hi Phillip, thank you for your feedback. We apologise that your stay was disrupted whilst we make much needed improvements to our facilities. I will be sure to pass on your other feedback to the teams concerned for their review.

10/10 Excellent

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful setting and friendly staff. Definitely coming back to stay.
Stayed 2 nights in Jun 2023
Response from Guest Relations on Jun 27, 2023
We are glad you enjoyed your stay and look forward to seeing you again!

6/10 Okay

Amber

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We couldn’t sleep due to the thin walls. You can hear people shower, talk, babies cry, you name it. If someone does it and you have an adjoining room you are going to know about it as the walls are not insulated enough. One night we listened to our neighbour pee. We asked reception for a room change or ear plugs but they had a hard no policy. We had to just cop it. Two nights of no sleep, so we were glad we were out of there at the end. Such a shame as the facilities and the access to the beach was great. Only a 35 minute beach walk to town and the pool was nice. I’d avoid if you are needing to unwind.
Stayed 2 nights in Jun 2023
Response from Guest Services on Jul 10, 2023
Hi Amber, I am sorry that we were unable to accommodate a room change for you during your stay with us. Thank you for the feedback, we appreciate it as it helps us to improve on our service.

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'll be back!
We arrived and did not expect how stunning it was. I must have been looking at old pictures or something. The resort was more of a tropical hideaway and we wish we stayed longer. With a lovely restaurant, pool, friendly staff, and places to relax, we lacked nothing. It is a bit of a walk from town but taxis are always coming by. The resort also helped significantly in helping book transit to and from Cairns airport. You will not regret a stay here!
Stayed 2 nights in May 2023
Response from Guest Relations on Jun 14, 2023
Thank you for your lovely review, we are so glad you enjoyed your stay! See you next time.

10/10 Excellent

Anshuman

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is a great place to stay, specially if you have your own transport, it’s about 2km from the shops area. Like the heated pool surrounded by tropical plants. Relaxing poolside dining area. Nice food.
Stayed 2 nights in May 2023
Response from Guest Relations on May 27, 2023
Thank you so much for your feedback, we are glad you enjoyed your stay. Looking forward to having you back next time. Cheers!

8/10 Good

LIza

Travelled with group
Liked: Cleanliness, staff & service
Pool chlorine issues..my swimmers are ruined. Bed sheets didn't fit and made sleeping quite uncomfortable (even though bed itself could have been very comfy. limited parking......otherwise, lovely venue, staff were great and helpful. nice and quiet, well looked after
Stayed 4 nights in May 2023
Response from Guest Relations on May 25, 2023
Thank you for your feedback, we have been trying to find a balance in our pool chlorination for some time and every bit helps. Hope to see you again soon!

8/10 Good

Penny

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a group of 9 staying for a long overdue catch-up. The resort suited our needs perfectly as we wanted a place to relax where we could do everything without having to travel outside the resort if we didn’t want to. It’s very easy and cost effective to get around using the local shuttle service. The room my partner and I stayed in was excellent. Much bigger than we expected a standard hotel room to be. The bed was comfy, it had a sofa and desk area, it even had a bath! The pool was shaded and was a great spot to hang out. The swim up bar and daily cocktail specials made our stay fun. The only downside was that the pool completely bleached our swimmers so they are now unwearable. The resort menu is also quite limited for people with dietary restrictions. We enjoyed ourselves at this resort and would recommend if you’re looking for a relaxing break where you can just chill out.
Response from Guest Relations on May 17, 2023
Thank you Penny, we are so glad you enjoyed your stay with us! As we are in the rainforest it is hard to find a balance in the pool chlorination, we appreciate the feedback as we work to find that balance. We look forward to seeing you again in the future!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Wouldn't stay again with current reception staff
The resort itself is okay, aging Abit, food and drink priced like a resort ( too be expected) and there isn't a whole lot to do at the resort except swim, drink and use a wonky ping-pong table or pay to use the old gritty air hockey table but only till 9pm as they close everything after then. Most of reception staff are terrible, they are easily the worst part of my stay. Would recommend oaks just across the road and avoid the Ramada
Stayed 4 nights in May 2023
Response from Guest Relations on May 11, 2023
Thank you for your feedback, we are sorry you did not enjoy your stay with us. We will pass on your comments to the appropriate departments for their review.

8/10 Good

Brittany

Stayed 2 nights in Apr 2023
Response from Jo on May 4, 2023
Hi Brittany, we are so pleased that you enjoyed your stay and look forward to seeing you again!

10/10 Excellent

KRISTY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place, the only place we will stay in Port Douglas. Rooms are clean and spacious, area is quite and the facility is beautifully landscaped with perfect gardens.
Stayed 4 nights in Apr 2023
Response from Jo on May 4, 2023
Thanks for the great review! We're glad you enjoyed your stay.

8/10 Good

Stuart James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall property was good, however liquor license restrictioned my personal use, additional smoking areas would be better.
Stayed 6 nights in Apr 2023
Response from Jo on May 4, 2023
We always appreciate your feedback as it helps us improve our experience. Glad you enjoyed your stay.

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 5 nights in Mar 2023
Response from JO on May 4, 2023
Thank you!

10/10 Excellent

Rita, Etobicoke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A resort type hotel with full amenities, clean & comfortable. The only negative was the hotel staff trying to get us to view a 90 min presentation….likely time share…we opted out.
Stayed 3 nights in Feb 2023
Response from Guest Services on Mar 17, 2023
Thank you we are glad you enjoyed your stay

8/10 Good

Wafa

Travelled with group
Liked: Cleanliness, staff & service, amenities
At first glance this place is an Oasis. The grounds are beautiful and we loved that. The parking lot from the room was far with no one to help you with your bags or helping you find the room was a bit disappointing. Room had a dehumidifier and once we were there we realized why. Even with air conditioning on the room was muggy. We were constantly emptying out the humidifier At least it was there. The resort is older and bit tired, but the staff friendliness made up for that.
Stayed 3 nights in Jan 2023
Response from Guest Services on Mar 17, 2023
Thank you for your feedback

10/10 Excellent

Marianne Eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in, everyone was so lovely and helpful, daily cleaning in room
Stayed 5 nights in Jan 2023
Response from Guest Services on Mar 17, 2023
Thank you we are glad you enjoyed your stay

8/10 Good

Adnan

Stayed 10 nights in Jan 2023
Response from Guest Services on Mar 17, 2023
Thank you

8/10 Good

Judith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool. Room had just been upgraded.Plenty of parking.Great food and drink service.

2/10 Terrible

Bianca

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Horrible service - do not help with any questions. Unable to use the e-bikes due to not being in timeshare. The bike we hired was in terrible condition Horrible service will never return
Stayed 6 nights in Dec 2022