Poolside bar

Reviews of Mantra PortSea

4 out of 5
Mantra PortSea
76 Davidson Street, Port Douglas, QLD

Reviews

8.0

Very good

Rating 10 - Excellent. 236 out of 758 reviews" "
Rating 8 - Good. 325 out of 758 reviews" "
Rating 6 - Okay. 121 out of 758 reviews" "
Rating 4 - Poor. 49 out of 758 reviews" "
Rating 2 - Terrible. 27 out of 758 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Caitlin

Stayed 6 nights in Jan 2024
Response from Paul_GM on Jan 29, 2024
Hi Caitlin,Thank you for sharing your 4 star rating of us. We appreciate you taking a moment to share your feedback.Best Wishes,Paul - General Manager

10/10 Excellent

Daisy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were lovely and our room was super nice and clean with easy access to the pool which we loved the resort was beautiful and would definitely recommend to friends
Stayed 9 nights in Nov 2023
Response from Paul_GM on Dec 8, 2023
Dear Daisy,Thanks for sharing your 5 out of 5 rating regarding your recent stay at Mantra Portsea. We were delighted to read your feedback and glad you had such a great stay with us.We hope to see you again one day.Best Wishes,Paul - General Manager

8/10 Good

Denise

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2023
Response from Paul_GM on Nov 17, 2023
Thanks so much Denise for your 4 out of 5 rating.We really appreciate it and hope to see you again one day.Best Wishes,Paul - General Manager

8/10 Good

Taicea

Travelled with family
Liked: Cleanliness, amenities
somewhat dated but nice property, limited dining and drinks availability
Stayed 6 nights in Oct 2023
Response from Paul_GM on Nov 6, 2023
Thanks Taicea for sharing your view and we are sorry that it didn't quite hit the mark for you.We are committed to the continual upkeep of the property and always working to make enhancements throughout the year. We think the property is looking quite good for it's age.Thanks again for your feedback and hope to see you again soon.Kind Regards,Paul - General Manager

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Continental breakfast was good
Stayed 7 nights in Oct 2023
Response from Paul_GM on Oct 18, 2023
Thanks John for the 4 out of 5 rating. We really appreciate it and glad you found our Continental Breakfast to your liking.We hope to see you again soon.Best Wishes,Paul - General Manager

8/10 Good

Joanne

Liked: Staff & service, property conditions & facilities, room comfort
Great location Great Pool / pool Bar
Found our poolside access from room 7 great 😎 Comfy bed , great shower /spa Good pool / pool bar / general amenities Lack of handtowel/ face washer / tea towel was not ideal ….. or getting one fresh towel token over a 5 day stay ? This needs reviewing if your not daily service then at least don’t charge for fresh towels ? Staff all very friendly .
Stayed 5 nights in Oct 2023
Response from Paul_GM on Oct 18, 2023
Thanks Joanne for your feedback and glad that you enjoyed your stay overall while in Port Douglas.We hope to see you again soon.Best Wishes,Paul - General Manager

8/10 Good

Tegan

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
We enjoyed our stay, the staff were nice and is a lovely place, however the state of our room was not great. The blanket on the bed and bath towels had stains on them, the floor had not been cleaned properly and it was clear that not everything gets wiped over very often with dust build up on shelves and hairdryer in the bathroom.
Stayed 4 nights in Sep 2023
Response from Paul_GM on Oct 18, 2023
Dear Tegan,Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas.Please accept my sincere and heartfelt apologies for any inconvenience caused during your stay.We have noted your comments and shall review your feedback so that we may be able to better serve our valued guests.Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked.We look forward to welcoming you back in the future where I am sure your experience will be greatly improved.Kind Regards,Paul - General Manager

8/10 Good

Cameron Ross

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool
Stayed 3 nights in Sep 2023
Response from Paul_GM on Nov 6, 2023
Thanks Cameron for your 4 out of 5 rating and glad to read you enjoyed our pool.We hope to see you again one day.Regards,Paul - General Manager

8/10 Good

Ian

The room was clean but very small. Not enough room for two people to sit down except on the bed. Make sure to book a room with a balcony
Stayed 5 nights in Aug 2023
Response from Paul_GM on Oct 18, 2023
Dear Ian,Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas.Please appreciate you taking a moment of your time to share your experience and we are glad that overall your stay was a positive one.We have noted your comments and shall review your feedback so that we may be able to better serve our valued guests.Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked.We look forward to welcoming you back in the future.Kind Regards,Paul - General Manager

6/10 Okay

Arnold

Stayed 2 nights in Aug 2023

2/10 Terrible

Robyn, Cowra

Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Alecia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place- breakfast beautiful - close to town - friendly staff and good cocktails
Stayed 9 nights in Jul 2023

6/10 Okay

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Price for breakfast was steep considering only continental.
Stayed 2 nights in Jul 2023

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
lovely surrounds
Stayed 2 nights in Jul 2023

10/10 Excellent

Kate

Liked: Cleanliness, staff & service
Stayed 9 nights in Jul 2023

10/10 Excellent

Simone

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and great location within a short distance from everything we needed.
Stayed 2 nights in Jul 2023

10/10 Excellent

Adam

Stayed 2 nights in Jul 2023

10/10 Excellent

Alan James

Liked: Cleanliness, staff & service, property conditions & facilities
I particularly liked to closeness to generally everything - shops, restaurants, beach, golf course and even the wharf for the Great Barrier Reef departure - all within walking distance.
Stayed 5 nights in Jul 2023

2/10 Terrible

rick

Travelled with partner
Disliked: Staff & service, property conditions & facilities
This resort played loud music for 7 hours every day. We complained and the staff did nothing The floors were dirty and there were no face washers in the bathrooms, we complained and were told there was a problem with the supplier There are no eggs at breakfast We stayed there some years ago when it was much better however we don't be returning
Stayed 7 nights in Jul 2023

8/10 Good

Annette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nicely appointed and comfortable two bedrooms and kitchenette. Had a musty smell
Stayed 4 nights in Jul 2023

8/10 Good

Caitlin Rose

Stayed 6 nights in Jul 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to relax. Downtown shops and restaurant only a few minutes away.
Stayed 4 nights in Jun 2023

10/10 Excellent

Bob

Liked: Cleanliness, property conditions & facilities
Great facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Marcia Carlos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Front reception staff , Larissa was absolutely amazing. Very friendly and bubbly. Pool bar staff also amazing. Rooms are spacious and clean. Loved the resort overall.
Stayed 4 nights in May 2023

4/10 Poor

Chris

Liked: Staff & service
Disliked: Cleanliness
Needs an upgrade
Stayed 4 nights in May 2023

6/10 Okay

Robert

Stayed 4 nights in May 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was in a great location, easy walking distance to main street of Port Douglas. Breakfast had lots of choices and good quality of items. Staff were helpful.
Stayed 5 nights in May 2023

10/10 Excellent

Svetlana

Stayed 3 nights in Apr 2023

6/10 Okay

Edwin

Travelled with partner
Disliked: Staff & service
.
Stayed 3 nights in Mar 2023
Response from Mantra Portsea team on Apr 10, 2023
Thank you for your survey and lovely feedback regarding the team and our facilities. We really appreciate hearing you have enjoyed your stay with us. We review all feedback to be able to continue to improve our product and service so thank you for taking the time.We hope to welcome you back in the future

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Decent hotel with friendly staff and reasonable amenities. needs regular servicing of rooms.
Stayed 3 nights in Mar 2023
Response from KarisaW on Mar 16, 2023
Hi Michael,Thanks for the feedback following your stay at the Mantra PortSea.We are pleased to read that you found our team to be friendly and helpful.As we are not a full service resort, we don't offer daily housekeeping. Stays of eight nights or more receive a mid-stay clean and additional cleaning can be requested at a cost.We hope to welcome you again in the future.

10/10 Excellent

Yasmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a relaxing place to stay in Port Douglas with such friendly staff. Bus transfers to town or an easy walk in which we did for dinner every night. Nice breakfast choices at the buffet and amazing pools. Can’t wait to come back in future
Stayed 3 nights in Feb 2023
Response from KarisaW on Mar 16, 2023
Hi Yasmin,Thank you for the lovely review of your stay with us here at the PortSea.We are so pleased you had a great time and look forward to welcoming you again.Be sure to let us know you are a return guest when you book so we can organise something special for you.

8/10 Good

Stephen John

Travelled with partner
Liked: Staff & service
A few things in the room needed looking at.Black on tiles in the bathroom rusty bin in need of some tlc. Enjoyed our stay close to the beach.
Stayed 6 nights in Jan 2023

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was nice. Room was also great to stay in with a lovley view of the pool area. Love the swim up bar.
Stayed 2 nights in Jan 2023
Response from Mantra PortSea on Mar 3, 2023
Thank you for your survey and lovely feedback regarding the team and our facilities.We really appreciate hearing you have enjoyed your stay with us. We review all feedback to be able to continue to improve our product and service so thank you for taking the time.We hope to welcome you back in the futureSincerely,Mantra PortSea

10/10 Excellent

LAKSHMI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay , solo, fam or friends ...great pool area
Response from Mantra PortSea on Mar 3, 2023
Thank you for your review and feedback regarding your stay at the Mantra PortSea. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon.Sincerely,Mantra PortSea

4/10 Poor

Amber

Disliked: Staff & service, property conditions & facilities

8/10 Good

David

10/10 Excellent

Vojislav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well maintained and staff are really friendly

6/10 Okay

Debra Jane

Liked: Staff & service
Disliked: Cleanliness
It was just ok, I wouldn't stay there again though.

10/10 Excellent

daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s the position and clean property staff helpful

4/10 Poor

Michelle

Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No restaurant or hot breakfast options. The water pressure was terrible. Beds and pillows very uncomfortable. Staff were pleasant
Stayed 4 nights in Nov 2022

6/10 Okay

Rakesh

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There were issues with room allocation, we booked two rooms for our family but we were given rooms on different levels and opposite ends. Also, there was no water available in one of the rooms for 24 hours so we took showers in one room and then returned to the other room.

8/10 Good

Laura

Travelled with group
Liked: Staff & service, property conditions & facilities
The room was large and a great place to relax while going in-between the pool and down the main street. the staff members we very helpful with information and shuttle buses. Housekeeping only comes Once a week and to be honest that wasn't a bad thing, you clean up after yourself. Only issue was the 2 days no hot water which was quickly actioned and then monitored.

10/10 Excellent

Elen

Liked: Cleanliness, staff & service
Once I got the right room it was heaven. Very comfortable, relaxing and quiet. Loved that it had several pools around the resort to choose from and also close to the beach. Location great. Will definitely stay there again.

2/10 Terrible

Chaitanya

Disliked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, friendly staff and close proximity to everting
Stayed 7 nights in Oct 2022

6/10 Okay

Christian Torres

Stayed 3 nights in Sep 2022

8/10 Good

Goran and Rose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room we were given was not happy with the first night? However we spoke to reception the second day and she was very friendly and helped assist with room moving my family to a room we liked and enjoyed the location of the room. Great service
Stayed 6 nights in Sep 2022

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good for families. Super basic rooms, literally not a shred of decor, blank walls, worn furnishings but perfect if you're traveling with kids. A flat no for couples or unaccompanied adults.
Stayed 1 night in Aug 2022
Response from Mantra Port Sea Team on Aug 6, 2022
Thank you for your survey and feedback. We really appreciate hearing you have enjoyed your stay with us. We review all feedback to be able to continue to improve our product and service so thank you for taking the time. We hope to welcome you back in the future.