2/10 Terrible
Jill, Fairfax
Travelled with family and small children
Apr 22, 2024
Disliked: Staff & service, amenities
Horrible experience with this property. I booked this property a couple of months ago specifically because it was directly across from PNC Park and had a full kitchen. Imagine my shock on Friday night, after driving 5 hours with an 8yo, when I was told there had been "a mistake" and a number of guests would need to be given a "walk letter" and sent to a different hotel almost a mile away, across the river and WITHOUT the full kitchen. We had packed food in coolers to use the kitchen and needed to improvise at the new hotel. Additionally, the entire purpose for this hotel was because we were attending two Pirates games over the weekend. Also, the cost of parking at the hotel they sent us to was $42 valet parking. Just outrageous. It seemed clear to me they were moving people who booked via third party booked, ie Expedia, and checking in others. I know this because as I was being given a walk letter and told there was a group of people who were being moved, other people checked in with no issues. I will NEVER book this hotel again highly recommend no one who utilizing Expedia book this hotel either. They do NOT care about you or your service.
Jill
Stayed 2 nights in Apr 2024