Studio, 2 Double Beds, Non Smoking

Reviews of Extended Stay America Suites Pittsburgh Monroeville

2.5 out of 5
Extended Stay America Suites Pittsburgh Monroeville
3851 Northern Pike, Monroeville, PA

Reviews

6.4
Rating 10 - Excellent. 205 out of 1005 reviews" "
Rating 8 - Good. 249 out of 1005 reviews" "
Rating 6 - Okay. 216 out of 1005 reviews" "
Rating 4 - Poor. 175 out of 1005 reviews" "
Rating 2 - Terrible. 160 out of 1005 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Elijah

Liked: Cleanliness
Disliked: Staff & service
The night shift member was late. I waited 15 minutes before anyone showed up to help at the desk.
Stayed 1 night in May 2024
Response from Hotel Management on May 9, 2024
Dear Elijah, It is sad to hear about the discomfort of not finding the front desk team person, which caused you inconvenience on your arrival to the hotel. We want our guests to have a better experience while with us, and we will discuss this on a priority basis so this lapse in service is never ignored. We value your comments and hope you will allow us to host you again so we can provide you with the hospitality you deserve. Sincerely,Hotel Management

6/10 Okay

pamela

Business traveller
Disliked: Property conditions & facilities
Poor breakfast option just a coffee and bread, also looks like people are leaving there they left doors of the room open and a lot of people smoking outside by the entrance door. I will not use this hotel next time
Stayed 2 nights in May 2024
Response from Hotel Management on May 8, 2024
Dear Pamela, Thank you for choosing us and sharing your remarks. It is nice that you had a pleasant time with us. We aim to deliver a flawless hotel experience. However, we are sorry that the breakfast choices did not meet your expectations. We will share your remarks with the concerned individuals for improvement as we move ahead. Further, we regret the smell concerns that disturbed your time. Smoking is never allowed inside the hotel premises. Thank you for bringing this to our attention. We shall address this with the team so that it does not impact future guests. Please allow us to improve this experience during your next visit.Sincerely,Hotel Management

6/10 Okay

Jim, East Berlin

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities
The hallway smelled like pot the entire time we were there. It would be nice if the staff could step in and stop people from smoking in their room.
Stayed 2 nights in Apr 2024
Response from Hotel Management on May 4, 2024
Dear Jim, Thank you for your review. Although we wish to give you a satisfactory time, it isn't very pleasant to know that your expectations for a perfect hotel experience were not met. We will speak to our team to be more careful in-room delivery as we advance. Smoking is never allowed inside the hotel premises. Thank you for bringing this to our attention. We deeply regret your disappointment in handling your concerns and will work to improve them. Please allow us to help and make your stay perfect the next time you are in the area.Sincerely,Hotel Management

8/10 Good

Sabina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to the work I went to do. But it is not quiet for resting. it also has a lot of drug activities. My room was stinking and you could smell the drugs from outside the building as well.
Stayed 3 nights in Apr 2024
Response from Hotel Management on May 1, 2024
Dear Sabina, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

8/10 Good

Victoria

Travelled with partner
Liked: Amenities
Little musty smeling but everything else was fine
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 30, 2024
Dear Victoria, We appreciate your feedback. It's great to hear that you had a positive experience overall at Extended Stay America. However, we will address your concern to ensure a fresher environment for future visits. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Hotel Management

6/10 Okay

Theresa

Stayed 1 night in Apr 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and clean room
Stayed 1 night in Apr 2024

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There needs to be more garbage cans in the room. There was only one. That was in the bathroom
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 26, 2024
Dear Albert, Thank you for your review. It is pleasant to know that you had a good time and were pleased with your stay. However, we are sorry for any inconvenience caused and have noted your suggestions for the garbage bin. Please revisit Extended Stay America and enjoy your next trip.Sincerely,Hotel Management

6/10 Okay

Ashok

Travelled with family
Disliked: Cleanliness
ok for night stop
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 26, 2024
Dear Ashok, Thank you for your review. It is pleasant to know that you had a satisfactory time and were pleased with your stay. We are delighted to hear your compliments for the staff. Please revisit us and enjoy your next trip.Sincerely,Hotel Management

2/10 Terrible

Niranjan

Disliked: Staff & service
Horrible service
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 25, 2024
Dear Niranjan, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your and your wife's expectations. We regret the issues you mentioned and will address them as soon as possible, as we always want a happy customer. Please give us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

6/10 Okay

Morgan

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel was nice and clean, front desk had NO extra pillows so my husband and I had to share between three flat pillows even though online it says they have extra blankets and pillows available. The elevator and first floor hall smells entirely of marijuana. So may need some better air fresheners haha. And we had NO dishes in our kitchenette even though there is a clear display showing what's supposed to be in our room. Not worth over a 100 for one night when nothing was as advertised. At least the bed wasn't hard. Best part was the restaurant next door for a night cap. They need to improve their standards and false advertising. If I could get my money back, I would.
Response from Hotel Management on Apr 23, 2024
Dear Morgan, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management

4/10 Poor

raghad

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Doryian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 23, 2024
Dear Doryian, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay. Please revisit, and we look forward to serving you again.Sincerely,Hotel Management

8/10 Good

Katieann

Business traveller, Travelled with pets
Liked: Staff & service
The staff was great and very accommodating. The breakfast was granola bars and coffee with no juice options or milk/creamer.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mike

Stayed 1 night in Apr 2024

2/10 Terrible

sanjiv, oakville

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
False advertising by claiming breakfast included which they do by providing oatmeal only
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 16, 2024
Dear sanjiv, Thank you for being our guest. Providing a perfect hotel exerience is always our aim. However, we are sorry for your experience and disappointment with the breakfast choices that did not meet your taste. We will share your remarks with our concerned team for improvement. We hope to serve you again in the future.Sincerely,Hotel Management

6/10 Okay

SANTHOSH REDDY

It’s average.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 16, 2024
Dear SANTHOSH REDDY, Thank you for being our guest. It is nice to know you had a satisfactory stay. We appreciate your feedback and hope we have a future opportunity to serve you again.Sincerely,Hotel Management

6/10 Okay

Jen

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

4/10 Poor

Energy

Disliked: Cleanliness, staff & service
Staff wasn’t much helpful or welcoming at the desk at night, yet when I checked out in the morning the next clerk was more curtious and welcoming. I asked if there were stairs that I could take and staff said there’s only an elevator. Yet when I was leaving out from my room, I noticed that there were steps on the far end that I could walk down instead. Again, staff very half-a** on tending to guest’s. Won’t be recommending family to stay for the holidays anymore.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 12, 2024
Dear Energy, Thank you for taking the time to review our hotel. We are disappointed to read about the service issues you experienced. Please accept our sincere apology. This is not the typical feedback we receive about our staff and their service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again. We hope you will consider a future visit so we can better demonstrate our commitment to service excellence. Sincerely,Hotel Management

8/10 Good

Benjamin

Disliked: Amenities, property conditions & facilities
My recent experience at this extended stay hotel was disappointing. Typically, I expect to find pots and pans, a coffee maker, and a coffee/tea setup in my room, but none of these amenities were provided. In addition, housekeeping usually checks in each morning to see if guests need anything, but this did not occur during my stay. Overall, I found the hotel and its service to be subpar compared to other extended stay hotels I have visited. It was a disappointing experience and I would not recommend staying at this hotel in the future.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 12, 2024
Dear Benjamin, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. Also, we regret any oversights with our housekeeping service. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel soon for a much-enhanced stay. Sincerely,Hotel Management

4/10 Poor

Brian, Allentown

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallway smells like a mix of dust and garbage. Once you enter the room, it smells very dusty and dirty. The toilet still had poop in the bottom of the bowl, and there was no hand soap for the sink. 1 of the 3 pillows were dirty with a weird brown stain and a small dark spot on it. If you're just looking for somewhere to sleep for the night, go for it. But if you think you'll be here longer than that, I suggest finding a different hotel in the city of pittsburgh.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 10, 2024
Dear Brian, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Our front desk team can help you to improve your experience. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

4/10 Poor

Todd

Disliked: Cleanliness, property conditions & facilities
The cleanliness of the room was very poor. I am glad we only had to be there for 8hours. There was garbage under the beds. It really was gross, sorry to say.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 8, 2024
Dear Todd, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

8/10 Good

Ernesto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Apr 2024

8/10 Good

Alice

Liked: Cleanliness, staff & service
Needs remodeling
Stayed 1 night in Apr 2024

6/10 Okay

PRASANNA KUMAR

Travelled with family and small children
Not clean. Breakfast is very limited, not even providing bread and milk.
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 2, 2024
Dear PRASANNA KUMAR, Thank you for choosing us. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Our front desk team is always available to help you; never hesitate to speak to them. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

10/10 Excellent

Viswanath Sasidhara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024

4/10 Poor

Tejas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not maintained and probably old property. Cost cutting everywhere, grab and go breakfast is not even comparable with in room coffee maker with similar ranked other properties. Not worth paying $90 .
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 30, 2024
Dear Tejas, We apologize for any dissatisfaction you experienced during your stay. Our aim is to provide a comfortable and pleasant experience for all guests. While we understand your concerns regarding the breakfast offerings, we assure you that our prices are competitive with other hotels in the area. We strive to provide value and service that meet or exceed our guests' expectations. Your feedback is valuable to us, and we will use it to make necessary improvements. We have noted your concern regarding the need for updates and will consider it, as we always strive for improvement. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management

2/10 Terrible

unnikrishnan

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible way of welcoming guests . Reception was crowded with people( or friends of front office staff ) with cigarettes. Scary !!! worst hotel I have ever stayed in the United States. Not recommended for Individuals and Families.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 29, 2024
Dear Unnikrishnan, We sincerely apologize for your recent experience at our hotel. Your comfort and safety are our top priorities, and we regret that we fell short of meeting your expectations. Please know that we take your feedback seriously and address the issues raised with our team to ensure a more welcoming environment for all guests. We understand the importance of a pleasant stay, especially for individuals and families, and we are committed to improving our services. We value your feedback as it helps us continuously enhance the guest experience. We hope you will consider giving us another chance in the future to provide you with the excellent stay you deserve.Sincerely,Hotel Management

8/10 Good

Shavonne

Stayed 1 night in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
No cookware had me upset but other than that it was fine
Stayed 1 night in Mar 2024

4/10 Poor

Angela

Travelled with family
Disliked: Staff & service, property conditions & facilities
Lost power in half the hotel during morning hours. No hot water when power came back on. Staff had no idea how to fix the problem. They said they could not get a hold of their repair person.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 21, 2024
Dear Angela, Thank you for sharing your feedback on your recent visit. We apologize for the inconvenience caused by the power outage and subsequent issues with hot water during your stay. This falls short of our usual standards of service. We hope you consider this an isolated incident and will not deter you from choosing us the next time travel brings you back to Pittsburgh. Your feedback is appreciated, and we look forward to making your future stay pleasant.Sincerely,Hotel Management

6/10 Okay

Ian

Liked: Staff & service
Stayed 8 nights in Feb 2024

2/10 Terrible

fallon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had to leave because of roaches
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 2, 2024
Dear Fallon, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

2/10 Terrible

Keith

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 24, 2024
Dear Kenneth, Thank you for the generous rating. We are thrilled we met your expectations for a fantastic stay at Extended Stay America. We hope to have the pleasure of doing so again on your next visit to our area.Sincerely,Hotel Management

8/10 Good

Tim

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Theresa

Liked: Cleanliness
No frills stay
It’s a basic hotel, no frills. Decent for an overnight stay when you need safety and clean space to stay. It has a kitchen, but recommend having your own dishes/cooking utensils. In a good area to get to stores & gas stations. No amenities
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 10, 2024
Dear Theresa, We are pleased your overall stay with us was pleasant. It was great to read about the enjoyable aspects of your visit. Our goal is to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we apologize for any inconvenience you may have had during your visit. Thank you for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management

4/10 Poor

Verified traveller

Travelled with family
Disliked: Room comfort
Just stayed for a night this week. AC noise was too much to bear; none of us could sleep. door had huge gaps that all night corridor noises were heard. Will avoid this place next trip.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Guest, Thank you for taking the time to share your valuable insights. We sincerely apologize for the disruption to your stay caused by the AC noise and corridor sounds. Your comfort is our priority, and we regret that we fell short during your visit. We are continually striving to enhance our guest experience, and your feedback guides our efforts for improvement. We hope you'll reconsider, giving us another opportunity to provide you with a more enjoyable stay in the future. Sincerely,Hotel Management

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Robert

Stayed 1 night in Jan 2024

2/10 Terrible

Edward

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Three stars when I looked online, I give it 1 star
In my travels extended stays were better managed, due to people staying longer there was less overhead of cleaning rooms. Unless a property gets many undesired extended stay tenants. This property has smokers, its not controlled, there are cages on smoke detectors to keep people from disarming them. Pet policy seems nice, but I walked by a room that smelled like dirty dog. The rooms was a little worn out, bath sink did not drain, ac/heater was noisy, so we kept it off. Wifi did not work. I think this place is destined to be sold and redone, something is not up to standards here. Friendly staff, but there are problems.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 17, 2024
Dear Edward, It was disappointing and concerning to read your comments about your stay at our hotel. Please accept our apologies for your issues and our accommodations not meeting your expectations. We never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback and hope to have another opportunity to welcome you for the flawless stay you deserve.Sincerely,Hotel Management

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended
Smelled like weed. The room wasn’t clean when we got there. We were told we could get kitchen supplies up front but they were all out which we were told is normal. The surrounding was run down and gross. We left after one night and went to a new hotel because it was not up to any good standards
Stayed 3 nights in Jan 2024
Response from Hotel Management on Jan 17, 2024
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel Management

6/10 Okay

RAYMOND

Travelled with family, Business traveller, Travelled with group
The smell of pot they were having to spray to mask the smell in brother in law that was with me on business strip is a police officer and when we pull in the front of this location he told me that this hotel looks like the one they do drig raid on just a fyi people standing in front of loony entrance it is a very small door entrance and there is no lobby, coffee was terrible and it was right by the exit and entrance door
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 11, 2024
Dear RAYMOND, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and your partner and provide you with the seamless stay you deserve!Sincerely,Hotel Management

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Chelsea

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024

4/10 Poor

Daniel

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Review
Room was not very clean . Looked very distressed.
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 9, 2024
Dear Daniel, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

6/10 Okay

Tracey

Liked: Property conditions & facilities
Just ok
It was ok. I just needed a couple nights to myself. The door to my room was not in the frame properly and was difficult to lock. There was a big space where you could see the light shining in from the hallway. I had a room right next to the lobby, so people in the hallway were a little annoying at times. Also, the people above me were really loud...I'm assuming it was children running and jumping around. No one came to clean my woom while i was there, either. I didn't make much mess, so i wasn't extremely bothered by it, but it seems housekeeping should have come. The carpet had some really bad stains, as did the chair at the desk in the room.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 9, 2024
Dear Tracey, Thank you for staying with us and sharing your experience. We apologize for anything other than a memorable experience, and we hope you will revisit for the exceptional stay for which we are known. Thank you again for being our guest.Sincerely,Hotel Management

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
The hotel was in ok condition the lifts were dirty and trash in common areas in the floor . The room alloted was ok the floor was sticky and the bed lenjn had hair all over including the towels inbthe room.
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 31, 2024
Dear Guest, We sincerely apologize for the cleanliness issues you encountered during your stay. This falls below our standards, and we appreciate you bringing it to our attention. Rest assured, we are addressing these concerns with our housekeeping team to ensure a more hygienic and comfortable experience for our guests. Your feedback is valuable, and we hope you'll give us another chance to provide you with the high-quality stay you deserve. We're committed to making improvements and ensuring your next visit is much more enjoyable.Sincerely,Hotel Management