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Reviews of Hotel Astor

2 out of 5
Hotel Astor
Via A. Manzoni, 22, Pisa, PI

Reviews

7.0

Good

Rating 10 - Excellent. 71 out of 441 reviews" "
Rating 8 - Good. 156 out of 441 reviews" "
Rating 6 - Okay. 143 out of 441 reviews" "
Rating 4 - Poor. 39 out of 441 reviews" "
Rating 2 - Terrible. 32 out of 441 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Didn’t see or speak to any staff at the hotel. Key was on the bench at reception when we arrived. Room was nice and clean. You could hear other people talking and walking down the halls. Very affordable. Good location. (:
Stayed 1 night in Apr 2021

6/10 Okay

Rosa

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Feb 2020

2/10 Terrible

Steve

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They cannot be trusted - avoid this place.
Hotel cancelled booking on day of arrival. Did not inform us. Sold room to someone else. We arrived 3 young children in tow to a shrug of the shoulders from a most unhelpful woman on reception. This hotel should be avoided at all costs and removed from Hotels.com. They cannot be trusted.
Stayed 1 night in Jan 2020
Response from reception on Feb 19, 2020
helloSir. Your reservation was cancelled because your credit card was invalid.

8/10 Good

Verified traveller

Stayed 4 nights in Jan 2020

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
The location was good, not far from the train. Service was adequate, meaning they gave us a key and that was abut it. There was no wifi in the apartment. We asked about it and the guy said he didn't know why it wasn't working. There was an enormous kitchen, but an extra fee to use and it was completely empty of kitchen stuff. Also, no coffee. Front desk not staffed during posted hours. I will say the place was impeccably clean.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good location and budget hotel for an economic price
Stayed 1 night in Oct 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and quiet
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the service was good. Staff was helpful.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, neat and clean. Hotel staff was very polite and helpful. Around 15 minutes walk to the tower of Pisa, 5 minutes walk to the shopping market. 5 minutes walk from the Pisa central station. Overall we enjoyed staying here.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
The air conditioner did not work well. Blew warmish air
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and nicely furnished apartment. Only missing couple hooks in bathroom.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and nicely decorated, however the walls were very thin, the light in the hallway outside the room was somewhat annoying since there was an area above the threshold with a frosted window which allowed light into the room and was pretty disruptive when trying to sleep, along with the voices you could clearly hear from the room next door.
Stayed 1 night in Jul 2019

6/10 Okay

Mary

Liked: Staff & service
No comforts - very basic !
Close to train station- that’s the only reason I chose it for our one night stay. We were taken to an apartment across the road from the actual hotel - beds were very uncomfortable, bathroom was very small (didn’t dare to use the shower!) flooring was terrible. Only spent time sleeping there and couldn’t wait to get out !
Stayed 1 night in Jul 2019

6/10 Okay

Evan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Double charged!
Hotel charged me before my stay started (as per the booking agreement) and then charged me AFTER I had checked in and AFTER I showed the receptionist my original charge. Took a week of phone calls and emails to get hotels.com (surprisingly not the hotel itself) to refund my card. The receptionist speaks quite good English until something goes wrong, then she suddenly knows no English. The room itself was quite adequate.
Stayed 1 night in Jun 2019

6/10 Okay

Emilie

Liked: Cleanliness, room comfort
Would be a great place after some improvements
Great location to visit Pisa. Even very clean, our room had some broken elements to fix. The reading lights on both sides of the bed were not working. The air conditioning was totally dead, therefore we had to keep the windows opened during the night. As there was no insect net, many mosquitos were staying in the room, turning around our heads when we were trying to sleep, and bitting us many times during the night. Finally, the sound isolation between rooms was ok but not with the corridor. We were awaken by any move or conversation during the night. Also, as check out was in the morning and our train late afternoon, the staff kindly agreed to keep our big luggage. However, we realized that they did let it in the corridor (not in a locked and safe area), and nobody asked if it was ours when we took it back (letting us think that anybody with bad intention could have taken it).
Stayed 2 nights in Jun 2019

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and close to train station & Leaning tower
Lovely hotel, close to Leaning Tower and Train station. Very basic, but was all we needed
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to railway station, waking distance to leaning tower of pisa.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for, basically. Pro’s - Room small & basic, but clean & the bed is firm but comfortable enough. Reception staff excellent, good English. Easy walk to central station in one direction, cathedral & tower in the other. Cons - Bathroom tiny, & my shower varied between a lukewarm or cold trickle, & no water at all - my husband’s however, was fine. Water flow obviously depends on who else is showering at the same time. Air conditioning is not available until June, and as the room was quite stuffy it meant opening the window onto a very noisy courtyard.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in May 2019

6/10 Okay

Azeerah, Malaysia

Travelled with family
Disliked: Amenities, property conditions & facilities
Good location but to be honest, this place is not a hotel. No kettle, extra small toilet. The staff not really friendly yet still being helpful. Okay to stay for one night
Stayed 1 night in Apr 2019

8/10 Good

spencer

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I thought it was a hotel but ended up being a service apartment outside. The best was the location, friendly staff and the large room but the bathroom was very disappointing. It could barely fit a kid let alone an adult.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel for having a clean, comfortable, safe place to stay. The person who checked us was great at getting us oriented, recommending a place to eat and a place to go running.
Stayed 1 night in Mar 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay at Astor Pisa
Pleasant stay. Hotel quite central about 5 minutes walk from train station. Rooms basic.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good vaule for money. Simple facilities
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Damrongkait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Convenient and clean
Good location, very clean
Stayed 3 nights in Sep 2018

10/10 Excellent

Praveen, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
The hotel was close to the Pisa Central railway station. The reception was warm and welcoming. The gentleman at the reception guided us through the route to the leaning tower with the help of a map. The leaning tower is nearly 1.5 K.M. from the hotel. We had reached our hotel at night and the receptionist suggested that we go on foot and explore the streets of Pisa and leaning tower at night because it will be not much crowded. We are glad we did that. Though the city is quiet at night, it is absolutely safe. The hotel is also close to an Indian restaurant, Gandhi, which is also a plus point for us. The room was comfortable and the bathroom was clean. I suggest that guests who are arriving at night call the hotel before hand and take the security code to open the door because the hotel reception is unmanned at night.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little expensive but convenient
The hotel has great staff and it is very clean. I didn't like that with Expedia I couldn't get a room with own bathroom when it was supposed to be this way. Anyway if you want privacy you can contact the hotel before your reservation and check with the staff if there is a room available. It is a kind of hostal but rooms are private. A great option for a quick trip and 15 minutes away from the Tower of Pisa
Stayed 1 night in Jul 2018

8/10 Good

Billy

Liked: Cleanliness, property conditions & facilities, room comfort
Near to places we visited
Nice location
Stayed 1 night in May 2018

8/10 Good

Stephanie, UK

Liked: Cleanliness, staff & service, room comfort
Perfectly adequate place to stay in Pisa. No breakfast to soeak of and basic furniture but modernised and fit for purpose
Stayed 1 night in Jun 2018

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location
Ideal location between the train station and the Leaning Tower, lots of places to eat nearby as breakfast if you had it in the Hotel was only Juice, one croissant and a hot drink.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cleanliness of room, spacious and comfort.
Stayed 1 night in May 2018

8/10 Good

Jono, Banbury

Liked: Cleanliness, staff & service, room comfort
Budget at it’s best in a great location
Check-in was easy. Rooms were set up as requested (4x singles). Late night access granted via an entry code. The rooms are basic, expect no more than a clean bed and clean surroundings. However if that’s all you NEED, then it’s absolutely fit for purpose. Hotel is located just a couple of minutes from a well stocked supermarket. Just a couple more minutes and there are a number of cafes to enjoy. A minute more and your in the high street surrounded by shops. Cross the river over (10mins from hotel) to reach the other half of the town. Wouldn’t hesitate to go back and would recommend to anybody with simple needs.
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Anna V C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is simple and well located. Although it would help to have a microwave and kettle for common use.
Stayed 1 night in Jan 2018

6/10 Okay

Craig

Liked: Cleanliness
basic basic basic
Basic standard accommodation. no frills or good quality service, you get what you pay for
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean, bright and comfortable.
It was a nice place. Clean, bright, has AC and is comfortable. I would recommend it.
Stayed 1 night in Jul 2017

10/10 Excellent

Nancy

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Ok Hotel
Was close to the Main Street. Floors were dirty (we had a apartment next door to the hotel), 1 roll of toilet paper that was almost finished for a family of 4, but overall was an ok experience. Love the fact that it was in walking distance- the unfinished apartment needed work done but other than that it was ok. Also wifi didn't work away from main hotel which was a problem since we were next door.
Stayed 2 nights in Jul 2017

8/10 Good

Peter

Liked: Cleanliness, staff & service
Nice hotel for a 2-day stay. Very convenient. Only thing really missing is Fridge in the room. It was over 30Deg when we stayed. Air Conditioner could have been better. Staff friendly and helpful.
Stayed 2 nights in Jul 2017
We are glad that you enjoyed our hotel. we hope to see u soon! ;-)

8/10 Good

Kevin, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Nice in-town hotel
This is a perfect hotel if you are in town for a couple of days to see the sights. The staff are very nice. The location is good and the hotel feels safe and is clean. It's very close to a bus stop where you can get a bus into town.
Stayed 1 night in Jun 2017
Response from salvatore on Jul 15, 2017
We are glad that you enjoyed our hotel. we hope to see u soon! ;-)

8/10 Good

lyn, mid wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget hotel
Nice hotel, basic but clean. Close to station and high street and not to far away from the sights. Would recommend it for any short stays if all you need is a bed for the night and you don't need any of the luxury that 5*hotels offer.
Stayed 4 nights in Jul 2017

6/10 Okay

Miguel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

2/10 Terrible

Sandy

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
HORRIBLE. DON'T Stay
AC was underpowered ! The room was hot and could not get cool ! Slept on top of sheets with no shirt ! Got bitten by mosquitoes. Front desk woman could not speak English and was unsymphatic to the problem.
Stayed 1 night in Jun 2017
....are u sure u stay at Hotel Astor in Pisa??