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Staff was very friendly and helpful. Check in and out was very easy. There was a Basketball tournament and even with a full hotel there was a lot of breakfast and the lady I charge of it was so helpful to everyone. If a child needed help and the parent wasn’t right there she was more than willing to help. Overall a great property but the staff made it exceptional.
Amie
Stayed 1 night in Mar 2024
Response from Stuart on Mar 24, 2024
Thank you for your kind words. I will be sure to share this with out staff. Thanks for taking the time to review our property!
Overall stay was good, bathtubs are very slick and small, allowing you to hit your elbow on the hand rail they installed to help you up when you slip and fall
Alexander
Stayed 2 nights in Dec 2023
Response from Stuart on Dec 21, 2023
Thank you for taking the time to provide this feedback, we appreciate it. We will take a look at the issue you brought up.
Room was very clean and comfortable, AC was a bit noisy and I could hear lots of movement from the room upstairs. But overall it was great. Breakfast was delicious and everything was very clean.
Diane
Stayed 1 night in Sep 2023
Response from Robyn Hofland on Sep 24, 2023
We are very happy to hear you enjoyed your stay with us.I will be sure to have maint. check out the heaters.
4/10 Poor
Jonathan
Sep 24, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
First room smelled very musty and damp, manager Robyn gave us another room but that room smelled like cigarette smoke
Jonathan
Stayed 1 night in Sep 2023
Response from Robyn on Sep 24, 2023
I am so very sorry that your stay was not to our best accommodations. I will check into these rooms because they should not be that way. I will take a look at your reservation. I wish I would have know. So I could try and fixed it for you.
10/10 Excellent
Mary
Sep 22, 2023
Mary
Stayed 1 night in Sep 2023
Response from Stuart on Oct 19, 2023
We're glad you had a good stay and hope you visit us again sometime!
10/10 Excellent
James
Sep 18, 2023
James
Stayed 3 nights in Sep 2023
Response from Stuart on Oct 11, 2023
We're so happy you had a good stay with us! Feedback like your's is really important to us, we appreciate you taking the time!
Very nice, up to date and clean. Staff were excellent
Greg A.
Stayed 1 night in Jul 2023
Response from Stuart on Jul 15, 2023
Thanks for the great feedback, hope you visit us again sometime!
10/10 Excellent
Christopher
Jul 2, 2023
Christopher
Stayed 1 night in Jul 2023
Response from Stuart on Jul 24, 2023
Thank you for the kind review, we hope you come back to see us again!
6/10 Okay
Juan
Travelled with family, Travelled with family and small children
Jun 28, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great staff and friendly environment. Room was clean and nice. Beds are uncomfortable and pillows are very stiff. The toilet barely flushed and the shower drained slowly so we showered standing in water other than that just fine
Juan
Stayed 1 night in Jun 2023
Response from Stuart on Jun 28, 2023
I'm sorry to hear about the issues in the bathroom. I hope you reported this to us as I cannot tell what room you are in from this review. My email please message us if you did not so we can address the issue. Thank you!
6/10 Okay
Jason
Jun 28, 2023
Liked: Cleanliness
Staff seemed distant and not welcoming, laundry facility was closed for the day and this was one of the needs we had when picking a hotel for the trip. Room was nice, clean, and comfortable. Beds were nice and had a good night sleep.
Jason
Stayed 1 night in Jun 2023
Response from Stuart on Jun 28, 2023
Thank you for leaving a review for us, our laundry room was being renovated i apologize for the inconvenience but it is open at this point.
Thank you for taking the time to review our hotel. We're glad you had a good stay and hope you come and see us again!
6/10 Okay
Deborah, Worton
Travelled with pets, Travelled with partner
Jun 25, 2023
Liked: Cleanliness
While the hotel states “Pet Friendly” after a charge of $50.00…poop bags and trash containers located at exits BUT….there is no grass area for a puppy in training…there is asphalt, decorative river rocks, gravel or tall native grasses (taller than my puppy) adjacent to the property for dogs to do there business. Would be nice if a mowed grass area was available. Also I was given a room on the second floor…..hard having your dog wait for the elevator….when they gotta go…they gotta go…..”Pet” rooms should be on the first floor…..and near an exit….where there is an inviting “relief” area for them…..OK….that’s my opinion on advertising that you are “Pet Friendly”
If you don’t have a pet……you’ll be choosing a nice hotel…..clean….good size bathroom with hand rails…..good water pressure…good TV reception….good air conditioning…good lighting…bed was nicely made and comfortable…..little refrigerator and microwave…plus coffee maker were a plus.
“ROOM 227”
Deborah
Stayed 1 night in Jun 2023
Response from Stuart on Jun 26, 2023
Thank you for taking the time to leave a review for us. I'm sorry your pooch didn't have a better stay, we do try to put people with pets on the first floor but do to demand it is not always possible. I'm glad the rest of your stay was good.
4/10 Poor
Marc
Jun 22, 2023
If you go do NOT get room 121, it is right next to the fitness room and people were working out and making a tremendous amount of the noise. Called the FD and they told us the fitness room is open 24 hrs a day. They could ask for people to keep it down... but i don't think they did. This went on for hours. Called Front desk and they told us they could not switch rooms. NOT what i expected from a Hampton Inn.
Marc
Stayed 1 night in Jun 2023
Response from Stuart on Jun 22, 2023
I'm sorry you had this experience, though I am a bit puzzled. Our fitness center is only open from 6am until Midnight, and we have never had a noise complaint about it in the past. As to switching rooms, we were probably full at the time and didn't have anything else available. Again, I'm sorry you had a bad experience with us.
Good hotel, friendly staff, but bad bed! The bed was so hard that both my wife and I tossed & turned all night. We got up earlier than planned because of the hard bed, but at least they had a nice breakfast!
Theodore
Stayed 1 night in Jun 2023
Response from Stuart on Jun 20, 2023
Sorry about the bed! I will pass along your comments to the ownership. Hlad the rest of the stay was good
10/10 Excellent
Ricky
Jun 18, 2023
Ricky
Stayed 2 nights in Jun 2023
Response from Stuart on Jul 15, 2023
Glad you had a good stay! Thanks for taking the time to give us a review!
10/10 Excellent
Julie
Business traveller, Travelled with family, Travelled with group
Very large, clean room and helpful staff. We had just a one night stay but would definitely stay again.
Julie
Stayed 1 night in Jun 2023
Response from Stuart on Jun 20, 2023
Glad you enjoyed your stay! We appreciate you taking the time to leave a review!
6/10 Okay
Megan
Travelled with partner
Jun 11, 2023
Liked: Cleanliness, staff & service
Internet/wifi wasn't working at all. Kept turning on and off. Seemed to be in the middle of a renovation with no floor boards. Other than that, it was comfy and clean with a good breakfast.
Megan
Stayed 1 night in Jun 2023
Response from Stuart on Jun 20, 2023
Sorry you had issues with the internet, not sure what happened as we didn't have any other complaints that weekend. We are finishing up some renovations and the carpet base should be back by the end of this week Thank you for taking the time to do a review for us!