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Reviews of Knights Inn Pine Brook

1.5 out of 5
Knights Inn Pine Brook
55 Route 46 East, Pine Brook, NJ

Reviews

6.0
Rating 10 - Excellent. 49 out of 476 reviews" "
Rating 8 - Good. 122 out of 476 reviews" "
Rating 6 - Okay. 143 out of 476 reviews" "
Rating 4 - Poor. 85 out of 476 reviews" "
Rating 2 - Terrible. 77 out of 476 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

4/10 Poor

Carrie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bring cleaning supplies and coffee.
Let me start by stating that I do not ask for much in a hotel. All I ask for are clean sheets and a generally clean room and a quiet place to sleep as I typically do not spend much time at the hotel beyond sleeping. So, I have had plenty of experience staying in hotels after reading review after review stating that the hotel is not fit for human occupancy only to stay myself and leave a review stating that previous reviewers either need to lower their standards or raise their price point. Sadly, that is not the case this time. I will detail some of the cons of my experience at The Pine Brook Knights Inn... Upon arrival, we immediately conducted a bed bug check. Sheets appeared to be clean; however, our teenage son decided to flap the duvet around, leaving a trail of crumbs, etc. on the sheets. Duvet had burn marks and was also generally dirty. Room smelled heavily of smoke. Noticed that the bathroom floor was filthy (I mean it, filthy) as though it hadn't been mopped in forever or swept as there was a collection of litter under and around the heater. Shower appeared semi-clean; but, I wasn't taking any chances and wore flip flops to shower. Initially thought other floors were cleaner than the bathroom anyway; but, our white socks turned black revealing otherwise. Towels were cleaner than the floor; but, I had to pick some hairs off before use. No coffee, I mean at all. None in the lobby in the morning and no coffee maker in the room.
Stayed 2 nights in May 2022

4/10 Poor

Sabrina

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Sunny on Dec 18, 2021
Thank you for staying with us and leaving a review. We hope to see you again soon.

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it!
Room does not match photos. VERY dilapidated, not clean, cigarette burns and other stains on bedding, springs coming thru mattress, horrible smell, needs paint, bent electrical outlet cover plates. Massive amounts of bleach used right before our arrival. Evidence of mold mildew growth on many surfaces. VERY disappointing, I would have immediately demanded my money back and found a different place if our itinerary were not so tight that day.
Stayed 2 nights in Nov 2021
Response from Sunny on Nov 11, 2021
Thank you for your review. It seems that some aspects of your visit did not meet your standards, and we apologize for that. Our team would be grateful for the chance to be aware of the details so we can enhance our guest experience. Please do not hesitate to call us directly. We wish you happy and safe travels.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty room
Carpets were dirty. Tv screen full of fingerprints and walls were full of dust and some stains. Also toilet seat was flapping around almost completely unattached.
Stayed 1 night in Oct 2021
Response from Sunny on Nov 11, 2021
Thank you for your review. It seems that some aspects of your visit did not meet your standards, and we apologize for that. Our team would be grateful for the chance to be aware of the details so we can enhance our guest experience. Please do not hesitate to call us directly. We wish you happy and safe travels.

2/10 Terrible

shawn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no thanks!
dirtiest most disgusting room i've ever stayed in. mold in the bathroom. floor hadn't been vacuumed in god knows how long. mattress was basically springs with a cover over it. non smoking room that wreaked of smoke.
Stayed 2 nights in Oct 2021
Response from Sunny on Oct 5, 2021
Thank you for your review. It seems that some aspects of your visit did not meet your standards, and we apologize for that. Our team would be grateful for the chance to be aware of the details so we can enhance our guest experience. Please do not hesitate to call us directly. We wish you happy and safe travels.

4/10 Poor

darryl

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
OK place don’t expect anything more than sleep and leave quiet place though
Stayed 3 nights in Jun 2021
Response from Barry on Jun 19, 2021
Hello Thank you for staying with us and leaving a review. We hope to see you again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly hrlpful, and went above and beyond.
Stayed 1 night in Jun 2021
Response from Barry on Jun 19, 2021
Hello Thank you for staying with us and leaving a review. We hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in May 2021
Response from Barry on May 30, 2021
Thank you for staying with us and leaving a review. We hope to see you again soon.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is just a basic motel. With clean rooms and a pleasant staff. It is a no frills stay but is affordable.
Stayed 2 nights in May 2021
Response from Barry on May 22, 2021
Thank you for staying with us and leaving a review. We hope to see you again soon.

8/10 Good

Patricia

Stayed 2 nights in Feb 2021
Response from Sunny on Feb 15, 2021
Thank you for staying with us and leaving a review. We hope to see you again soon.

6/10 Okay

Patricia

Stayed 2 nights in Jan 2021
Response from sunny on Feb 11, 2021
Thank you for staying with us and leaving a review. We hope to see you again soon.

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was filthy. I would not shower there.
Stayed 1 night in Jan 2021
Response from Barry on Jan 23, 2021
Dear, Thank you for your review. It seems that some aspects of your visit did not meet your standards, and we apologize for that. Our team would be grateful for the chance to be aware of the details so we can enhance our guest experience. Please do not hesitate to call us directly. We wish you happy and safe travels.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Barry on Feb 2, 2021
Thank you for staying with us and leaving a review. We hope to see you again soon.

8/10 Good

Verified traveller

Travelled with group
Stayed 3 nights in Dec 2020
Response from Sunny on Jan 4, 2021
Hello, Thank you for staying with us and leaving a review. We hope to see you again soon.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont expect much
This place will will get the job done if youre just looking for a place to sleep.
Stayed 1 night in Dec 2020
Response from Sunny on Dec 16, 2020
Thank you for staying with us and leaving a review. We hope to see you again soon.

10/10 Excellent

Nicole, Harrington, De

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The room actually smelled good when we entered. I was expecting an awful smell because of how the hotel looked but I was completely wrong.
Stayed 1 night in Oct 2020
Response from Sunny on Oct 18, 2020
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay here
Absolutely Filthy. Mouse in the room.
Stayed 1 night in Sep 2020
Response from Barry on Sep 30, 2020
Hello, Thank you for your review. It seems that some aspects of your visit did not meet your standards, and we apologize for that. Our team would be grateful for the chance to be aware of the details so we can enhance our guest experience. Please do not hesitate to call us directly. We wish you happy and safe travels.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look somewhere else
Room was dirty. Smelled of urine.
Stayed 1 night in Aug 2020
Response from Barry on Aug 19, 2020
Hello, Thank you for your review. It seems that some aspects of your visit did not meet your standards, and we apologize for that. Our team would be grateful for the chance to be aware of the details so we can enhance our guest experience. Please do not hesitate to call us directly. We wish you happy and safe travels

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Get what you pay for
It is what it is. It is clean but in need of major updating. The mattresses are aged , the drapes let light in.
Stayed 1 night in Jul 2020
Response from Sunny on Jul 18, 2020
Thank you for staying with us and leaving a review. We hope to see you again soon.

10/10 Excellent

walteremanley55, Chandler AZ

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Quiet and ner New York &morristown & don Pope's is write a cross the street that makes! It nice
Stayed 10 nights in Jul 2020
Response from Sunny on Jul 18, 2020
Thank you for staying with us and leaving a review. We hope to see you again soon.

8/10 Good

Sam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Barry on Jun 16, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Barry on Feb 21, 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
short and to the point
Just their to get a few hours of sleep after a long day of work. Not a place to bring your wife or girlfriend if they mean something to you. not a 5 star place. it was clean. furniture dated. mattress was like sleeping on boxes filled with springs.
Stayed 1 night in Jan 2020
Response from Barry on Feb 2, 2020
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Kenneth

Disliked: Cleanliness, staff & service
Dissatisfied
They kept changing the price and they never cleaned my room or changed my linens and I stayed for three days.
Stayed 1 night in Jan 2020
Response from Barry on Jan 3, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

David

Travelled with family
Disliked: Property conditions & facilities, room comfort
Get what you pay for
While not overtly nasty, the room was dusty, the walls & doors had obvious hand prints & old stains and the furniture was quite dusty... probably because from just the right angle, one could actually see daylight through the front door jamb, rather than from any particular failures on the part of the cleaning staff. The wi-fi was reasonably reliable/fast, but it is communal AND unsecured, so best bet is use a VPN or don't use it at all. 80% + of the TV channels don't work because they aren't paid for, and there really isn't any convenient place to eat: one could walk to the Wendy's 3 miles away, or dare 4 lanes of divided highway to get to the McDonald's across the street. You get what you pay for... in this case, barely, but still.
Stayed 2 nights in Dec 2019
Response from Barry on Dec 20, 2019
Guest satisfaction and safety is always our primary concern, so we are disappointed to hear the aspects of your stay that were unsatisfactory. We will address this with our entire team to help us with our commitment to ensuring the safety and comfort of our valued guests. Hopefully, you will give us another opportunity to deliver a gratifying experience with better accommodations and services

4/10 Poor

SK, Toms River

Disliked: Cleanliness, amenities, property conditions & facilities
This property needs to be updated. The rooms are old, seems like furniture, beds, etc are from when it was built. It needs a complete overhaul.
Stayed 1 night in Dec 2019
Response from Sunny on Dec 18, 2019
Guest satisfaction and safety is always our primary concern, so we are disappointed to hear the aspects of your stay that were unsatisfactory. We will address this with our entire team to help us with our commitment to ensuring the safety and comfort of our valued guests. Hopefully, you will give us another opportunity to deliver a gratifying experience with better accommodations and services.

4/10 Poor

Ryan

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Decent for the price....for sure not a 4 star place, but was quiet and comfortable.
Stayed 1 night in Nov 2019
Response from Sunny on Dec 2, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d stay again, Very cozy little room. Was a little cold even with the heater but can’t complain.
Stayed 1 night in Nov 2019
Response from Bharat Shakhawala on Nov 19, 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Air didn’t work and the shower dripped no running wafer
Stayed 1 night in Nov 2019
Response from barry on Nov 7, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

EricBerry

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It was very dirty and run down! I almost didn’t stay was tired.
Stayed 1 night in Oct 2019
Response from Sunny on Oct 9, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
When I first saw the property I said " uh oh" but when I went to my room it was a welcoming surprise. VERY FEELING LIKE HOME. I would come here again when the need arrises. The owners spent their money wisely by spending it on the interior. Best wishes to them
Stayed 1 night in Oct 2019
Response from Sunny on Oct 8, 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Bharat on Sep 17, 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Bharart Shakhawala on Sep 12, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Need to change bed
Horrible bed
Stayed 1 night in Sep 2019
Response from bharat shakhawala on Sep 11, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Some one had parked a car improperly and the desk called me at 12:30 sking about the car,, which was not mine. I had given my details at sign in. Then someone was knocking at my door at 2:30 with the same problem.
Stayed 1 night in Sep 2019
Response from bharat shakhawala on Sep 6, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Aly, New York

Liked: Staff & service
Disliked: Cleanliness
You get what you pay for....the bathroom was kind of dirty and the sheets smelled weird.
Stayed 1 night in Sep 2019
Response from Barry on Sep 3, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
good in some ways, bad in others
2nd visit to this place for the same--reason proximity to a restaurant we patronize. clerk was friendly enough. it's a glorified motel so entrances all close. room a/c wasnt on so setting it to lowest level it took a good 2-3 hrs before room felt comfortable. general areas looked ok but when you looked corners had accumulated dirt, under sink brown balls of what i did not want to know at least they werent in foot's reach. by far the worst was the beds---rock hard & as a result i have a slowly recovering hip & friend has bruised kidney
Stayed 1 night in Jul 2019
Response from Barry on Jul 22, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know and staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is only thing I liked It was not very clean I would not recommend someone there if you’re traveling by yourself that’s OK do not take your family
Stayed 4 nights in Jul 2019
Response from barry on Jul 16, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Television stations very limited and poor picture quality Noisy sir conditioner. Very small cramped room. No closet.
Stayed 1 night in Jul 2019
Response from barry on Jul 15, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

prathamesh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Knights Inn? Not happening mate.
Motels are generally known for their untidiness and this was the perfect example of it. The bed were not well done. Spring mattress gave me a bad backache and there were bugs crawling in the room.
Stayed 1 night in Jul 2019
Response from barry on Jul 5, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Terrible
Stayed 2 nights in Jun 2019
Response from barry on Jun 30, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was smelly bad is like por place and i didn't like
Stayed 1 night in Jun 2019
Response from barry on Jun 28, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property looks like a bad neighborhood. The rooms look like a place where people would cook meth or traffic people.
Stayed 1 night in Jun 2019
Response from barry on Jun 28, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Joel

Disliked: Property conditions & facilities, room comfort
Hotel in poor condition
The mattress was creaky, the room was quite small. Considering the price though I'd say it was passable.
Stayed 1 night in Jun 2019
Response from barry on Jun 28, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities
They ask for a bunch of personal info when you check in, I feel like they are trying to steal your identity. They have a coffee machine with no cups for 4 hours per day. The place is barely cleaned, it wasn't gooey, but I couldn't walk around the room with my shoes off. It is cheap, so if you just can't afford anything else, you could sleep here.
Stayed 1 night in Jun 2019
Response from Barry on Jun 21, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

4/10 Poor

Verified traveller

Stayed 4 nights in Jun 2019
Response from barry on Jun 14, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019
Response from barry on Jun 17, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from barry on Jun 17, 2019
Thanks for staying with us. We appreciate your feedback!