Indoor pool, open 9:00 AM to 9:00 PM, sun loungers

Reviews of Hampton Inn Columbus-East

2.5 out of 5
Hampton Inn Columbus-East
1890 Winderly Ln, Pickerington, OH

Reviews

8.2

Very good

Rating 10 - Excellent. 260 out of 598 reviews" "
Rating 8 - Good. 211 out of 598 reviews" "
Rating 6 - Okay. 69 out of 598 reviews" "
Rating 4 - Poor. 40 out of 598 reviews" "
Rating 2 - Terrible. 18 out of 598 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Meagan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and very clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Mayowa

Liked: Cleanliness, staff & service, property conditions & facilities
Perceive too much of noise around
Stayed 2 nights in Mar 2024

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This Hampton Inn is dated. The bed was very uncomfortable. We could feel the springs. The pillows were also uncomfortable. The ceiling in the front lobby feels low as one enters. There is a heavy smell of chlorine by the elevator. I expected more from a Hampton.
Stayed 1 night in Mar 2024
Response from M&M on Mar 19, 2024
We are sorry you had bad experience at our property, we are looking into all issues you mentioned. we sincerely apologize for any inconvenience and hope to see you back.

10/10 Excellent

Derick

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024

6/10 Okay

Derrick

Travelled with family
Liked: Staff & service
Property is ok but i didnt think it came close to the Hampton status I've been accustomed to over the years, things are old here, needs an update. The continental breakfast was excellent.
Stayed 1 night in Feb 2024
Response from M&M on Feb 19, 2024
We sincerely apologize for not meeting your anticipated standard. We do have an old building but our team is wonderful and we see to that rooms are clean, safe and secure for all the guest. We are almost on the final year with Hampton and the management has already taken approval to build a new Hampton beside this. But we will never compromise on our quality of service until then, we will stay to our promise of 100% satisfaction Hampton Guarantee. If anytime during your stay if you have an issue please message or call our Front desk and it will be taken care of.Thanks for your feedback and we do anticipate you will come and stay with us again.

6/10 Okay

Darlene

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Easy to get to
Stayed 1 night in Feb 2024
Response from M&M on Feb 13, 2024
We see that you rated us 3, we at Hampton continuously thrive to keep improving based on your feedback. Our building is old but our team member our very courteous and friendly and our housekeeping team does a great job at keeping things clean that's why we are rated by 94% of our guest as very clean. We apologize we did not live up to your expectation and please reach out to us if we can improve and win your business back.

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, enjoyed our stay
Stayed 1 night in Feb 2024

10/10 Excellent

Teresa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Loud noise from outside air unit or some sort of building infrastructure. Housekeeper running vacuum in the hall early in the morning.
Stayed 1 night in Feb 2024

10/10 Excellent

Alison

Liked: Cleanliness, staff & service
I love coming to this hotel for my vacation away from home... The staff is very nice always saying hello or good morning, or asking us if there is anything we need.
Stayed 2 nights in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Rodger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to interstate and restaurants.
Stayed 1 night in Jan 2024

8/10 Good

Rodney

Business traveller
Stayed 1 night in Jan 2024

8/10 Good

Robert

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem area was the light and a very loud fan were on one switch in the bathroom. Other than that it would have been a comfortable stay. The staff was courteous and helpful. Our compliments go to everyone that was there.....
Stayed 4 nights in Dec 2023

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
New mattresses needed.
I was happy to see a reapostered chair in the room. The staff was very helpful and friendly. I hope you can replace the mattresses soon. My last visit in the fall the bed was tolerable, this visit the bed was terrible.
Stayed 1 night in Dec 2023

6/10 Okay

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing was the quality of the beds. It was like sleeping on plywood
Stayed 1 night in Dec 2023

6/10 Okay

Bobbi

Stayed 1 night in Nov 2023
Response from M&M on Dec 19, 2023
Bobbi please reach out to us so we can make things right. By giving us 6 out of 10 it does show that we have not done a great job and your stay was less then satisfactory.

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Bed needs to be replaced. Seems to be old and quite hard.
Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Need better coffee!!!
Stayed 1 night in Dec 2023

4/10 Poor

Jared

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was asked to pay an additional deposit for damage, after paying online, I had to give another credit card for this? I was told this is standard practice by Hilton What is that all about? Ive been all through Atlantic Canada abd Northeast U.S. over thr past 3 months and have not been aksed to pay such a charge. Absolutely ridiculous.
Stayed 1 night in Dec 2023
Response from M&M on Dec 5, 2023
Guest incidentals are industry standards. Any hotel you stay they will authorize your card for incidentals. The authorization do drop off automatically after few days if no damage has been done to the room and not smoked.

10/10 Excellent

GERARD, Pittsburgh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel that is very convenient if you are traveling to Columbus. Provides a nice pitstop just about 15 minutes outside of the city. Lots of nearby eating options, including a Cracker Barrel, a KFC, and a few others essentially just steps away from the front door. Room tip, though --- don't stay in Room 206, as it sits right above the entrance to the hotel and you can hear the sliding door opening and shutting outside your window.
Stayed 1 night in Dec 2023
Response from M&M on Dec 5, 2023
Thanks from all our team members.

10/10 Excellent

Traci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, great location
Stayed 2 nights in Nov 2023

10/10 Excellent

Barbara

Travelled with partner
Liked: Amenities
It has been updated and is much better.
Stayed 1 night in Nov 2023

10/10 Excellent

CHERYL, UNIONTOWN

Liked: Cleanliness, staff & service
The check-in was quick. One complaint, the toilet had a leak at the base and left a constant puddle in the bathroom. We informed the desk clerk of this only to find they had a repairman in the lobby waiting on us to checkout so he could fix it. my husband and I felt that they should not have rented the room knowing the toilet was leaking in creating a puddle in the bathroom. In our opinion the puddle in the bathroom was a health hazard.
Stayed 1 night in Nov 2023

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, room comfort
There key card system was down they had to let us in our room with employees
Stayed 1 night in Nov 2023

10/10 Excellent

Tatyana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, friendly staff
Stayed 1 night in Nov 2023

10/10 Excellent

Isaac

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Needs a little upgrade. Staff very nice.
We have stayed there many times over the last five years or so. And they still have the same armchairs, which are looking shabby. Also, the mattress needs to be replaced.
Stayed 1 night in Oct 2023

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times. Never had a bad experience. Clean, convenient to Pickerington medical center, restaurants and a Target near by.
Stayed 1 night in Oct 2023

10/10 Excellent

Sandra

Stayed 1 night in Oct 2023

8/10 Good

Teklay

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place two stay
Stayed 3 nights in Oct 2023

6/10 Okay

Christine

Bathroom sink drain emitted a moldy odor
Stayed 3 nights in Oct 2023

10/10 Excellent

tiger

Liked: Cleanliness, staff & service, property conditions & facilities
It was geat
Stayed 1 night in Oct 2023

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the personalized welcome message on the tv screen when I arrived and the little touches like a pumpkin sticker on the toilet paper roll and the little ducks that are always there.
Stayed 3 nights in Oct 2023

8/10 Good

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Silvy

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and breakfast was outstanding.
Stayed 1 night in Oct 2023

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Barry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Oct 2023

6/10 Okay

Clare

Travelled with partner
The hotel was fine, but our toilet was clogged. I have to say the asst manager worked really hard to unclog it. So they gave us another room, but when we went to the new room someone was already in it. Then they didn’t have another room, so our only option was to find another hotel at midnight. Then suddenly there was another room. It’s toilet clogged up, too, but my husband was able to unclog. The manager is supposed to call us about comping something. Yeah, right.
Stayed 2 nights in Oct 2023
Response from M&M on Dec 5, 2023
Sorry for your experience we are looking into it and will see to that it does not repeat.

10/10 Excellent

Kathryn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cold breakfast
The hotel was clean and the staff friendly. They could use a microwave in the breakfast area. The food could have been warmer or a way to warm it more to liking.
Stayed 1 night in Oct 2023

8/10 Good

Scott

Rooms need to be updated
Stayed 1 night in Oct 2023

8/10 Good

Carmen

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine, but the cleaning team knocked on our door several times when they understood that the room was occupied.
Stayed 1 night in Oct 2023

8/10 Good

Jose A

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean and the location was convenient. It is an older facility and the rooms didn’t have a fresh scent. The hallways on the second floor were on the dark side. There are two walking distance restaurants next to the hotels but it didn’t feel safe hanging out late at night.
Stayed 2 nights in Sep 2023
Response from Maria on Sep 27, 2023
I'm sorry you didn't feel safe we have never had any issues with crime here.

10/10 Excellent

Terrence

Stayed 2 nights in Sep 2023

10/10 Excellent

Carmen

Stayed 1 night in Sep 2023

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to find, quiet, and comfortable
Stayed 1 night in Aug 2023

10/10 Excellent

Timothy, Centreville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, good room, quiet.
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Smelly, damp, and buggy
Hampton Inn is usually fantastic. This one was…well, gross. When we walked in the room, there was the faint smell of urine. Very faint, but it was there. Then I noticed how damp the room was. I’m used to air conditioning having a dehumidifying effect, but not in this room. By the next morning, clothes that were on the floor were literally wet, and our medications in a pill case were wet. It was a humid few days, so if we had the AC off, we were hot and sweaty. Turn the AC on and you’re cold and clammy. I don’t know why there was no dehumidification. There were several drain flies in the bathroom, along with some gnats throughout the room. The tub didn’t drain, so we showered in shin-deep water. The reason I didn’t bring this up to the front desk at the time is the fact that my son is autistic and he wouldn’t have been happy if anyone had to come in to check things out, or if our room had to change. I’ll still book at Hampton, because this one was definitely the exception to the rule. But all in all, it was awful.
Stayed 2 nights in Aug 2023

8/10 Good

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was quite nice but my door key not always opened the outside doors and the person who checked us in gave us the incorrect room number
Stayed 1 night in Aug 2023