Hi Ali,Thank you for your feedback. Looking forward to hosting you again.

Thank you for your feedback. We are delighted to hear that you had a wonderful stay with us. Your kind word are truly appreciated.

Thank you for your feedback. We are delighted to hear that you had a wonderful stay with us. Your kind word is truly appreciated.

Hi Amanbir,Thank you for your feedback. We are delighted to hear that you had a wonderful stay with us. Your kind words are truly appreciated.The Bell Team

Thank you for your feedback. We are delighted to hear that you had a wonderful stay with us.

Dear Maricel,Greetings from The Bell. Thank you very much for your excellent feedback. We are very happy you enjoyed your stay and we look forward to welcoming you back at The Bell. Best Regards, The Bell Management Team

Hi David,Thank you for your kind review! We're delighted to have made your stay excellent.

Thank you so much for awarding us with a 5-star review! We truly appreciate and are thrilled to know that you had a great experience during your stay.

Thank you so much for awarding us with a 5-star review! We truly appreciate and are thrilled to know that you had a great experience during your stay.

Thank you for your kind score!

Dear Maher, Greetings from The Bell. Thank you very much for your excellent feedback. We are very happy you enjoyed your stay and we look forward to welcoming you back at The Bell. Best Regards, The Bell Management Team

Dear Deborah-ann, Greetings from The Bell. Thank you very much for your excellent feedback. We are very happy you enjoyed your stay and we look forward to welcoming you back at The Bell. Best Regards, The Bell Management Team

Dear Seung Wai, Greetings from The Bell. Thank you very much for your excellent review. We are very happy you enjoyed your stay and we look forward to welcoming you back at The Bell. Best Regards, The Bell Management Team

Dear Pavan, Greetings from The Bell. Thank you very much for your excellent feedback. We are very happy you enjoyed your stay and we look forward to welcoming you back at The Bell. Best Regards, The Bell Management Team

Dear Mohammad, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you very much for sharing this amazing review with us. We are very happy to learn you enjoyed your holidays at The Bell. We are looking forward to welcoming you soon again. Regards, The Bell Management Team

Dear Tina, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you very much for sharing this amazing review with us. We are very happy to learn you enjoyed your holidays at The Bell. We are looking forward to welcoming you soon again. Regards, Philippine, Villa Host Manager

Thank you

Dear K. Ganporn, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you so much for taking the time to share this review on Expedia. We are very happy to learn about your pleasant experience at The Bell. Also, we are glad to confirm that our next big project will be to rebuild all our kitchens to enhance the comfort of our valuable guests; this will come with the addition of new kitchenware. This will happen very quickly after all of our villas have been fully maintained. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Resort Manager

Dear Johnson John Louis, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you very much for sharing your review with us on Expedia. It is definitely great to know you have enjoyed your holidays at The Bell. We, unfortunately, do not have the details of your car rental damage incident but would definitely be happy to recheck it with the rental company you have used. It is indeed important for us to keep a list of reliable outside suppliers for our valuable guests. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Resort Manager

Dear Guest, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you very much for taking the time to review your stay. We are very delighted to read that you have enjoyed your holidays at the resort. Moreover, thanks for underlining the professionalism of our Team and our in-villa room service. It is great to know you managed to fully relax during your stay with us. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Executive Assistant Manager

Dear Miles, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you very much for sharing your experience with us. We are delighted to read that you have appreciated the layout and design of our villas and the relaxing atmosphere they offer. It is great to know that the amenities/facilities/service offered have fulfilled your expectations during your stay. Thank you for your remark concerning your BBQ, our chefs are obviously happy to grill the meats according to your desire during the BBQ time (1h). We do apologise if one of the meat was not cooked accordingly; please do not hesitate to contact our Team so we can arrange it very quickly by sending our chefs again. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Executive Assistant Manager

Dear Guest, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you very much for sharing this review with us. We apologise if your expectations have not been met during your stay, and during your checkin. Please allow me to describe what exactly happened at that time. Your family arrived at around 09:30 in the morning with 6 adults and 3 children. Your online agent booked a 3-bedrooms villa. The rate paid to the resort was actually for an original 3-bedrooms villa without extra guests (with a maximum occupancy of 6 persons). As per our conditions (clearly stated on that agent website), a fee applies for each extra person staying in the villa; that is why you were asked to pay for these extra persons. As you mentioned that fees had been already paid, our Front Office Manager called the agent directly to get a solution; unfortunately, no further help was offered at that time. Our Front Office Manager decided to let you checkin (and this was before the official checkin time (15:00) without charging any fee for these extra persons. I would like to underline that there was no "unexpected fee charged" upon checkin. Indeed, this is only on the next day that the agent recognised their mistake and an issue from their system which was, obviously, out of our resorts' control. Your online agent finally accepted to pay for extra fees, but again, nothing was charged to your account. Moreover, we find your words relatively tough when mentioning the English abilities of our Team. We have dedicated teams (such as our Front Desk Team or our Management Team with both thai and foreigner members) that are used to deal with different languages, nationalities and that are available at anytime to answer to your questions and requests. You may have a look at our different guests' reviews and will find out that there is no particular issue regarding that point. We totally understand that this extra fee issue may have negatively influenced your point of view. However, our Team did its best to provide you some help at that moment. As well, according to our different reports, there was no other particular issue with your villa during your stay. Should you wish to reconsider your review, I will be more than happy to show our emails' exchange with your online agent. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Executive Assistant Manager

Dear Guest, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you very much for sharing this review with us. We are happy to read that your stay has fulfilled all your expectations. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Executive Assistant Manager

Dear Wendy, Thank you for your feedback and we are sorry to learn that you were disappointed with your recent visit to the hotel. Please accept our sincere apologies if any issue occurred to you during your stay. We would very much like to learn more details about it for improvement; please feel free to contact us in case you wish to share your thoughts with us. I take this opportunity to let you know that all review is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories. We are looking forward to hearing from you. Regards, Gregoire Cherpillod Executive Assistant Manager

Dear Wendy, Thank you for your feedback and we are sorry to learn that you were disappointed with your recent visit to the hotel. Please accept our sincere apologies if any issue occurred to you during your stay. We would very much like to learn more details about it for improvement; please feel free to contact us in case you wish to share your thoughts with us. I take this opportunity to let you know that all review is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories. We are looking forward to hearing from you. Regards, Gregoire Cherpillod Executive Assistant Manager

Dear Guest, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you so much for sharing this excellent review about The Bell. We are very happy to know your stay was a true success. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Executive Assistant Manager

Dear Guest, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you very much for this enthusiastic review. We are delighted to read that our Team has managed to fully answer to all your needs and requests. Patong is, indeed, at a 20-minutes drive from Kamala; we do provide a 24/7 taxi service and bike/car rental service to help you planning longer trips around the island. It is also great that you have enjoyed your stay with us and hope we will see you again very soon. Regards, Gregoire Cherpillod Executive Assistant Manager

Dear CT.Ree, Warm greetings from The Bell Pool Villa Resort Phuket. It is a real pleasure to read your review. Thanks for sharing it with us. We are happy to hear that you have enjoyed the peacefulness of our Resort's location, as well as our in-villa A la Carte food. We do sincerely apologise for the inconvenience caused during your stay. We unfortunately got impacted, during your stay, by some strong wind affecting our infrastructures at some extend. Please be assured that we already have revised all our roofs to make sure these light wooden debris will not flew away again. As well, our Gardeners Team did check again the backyard to make sure that everything belongs to our usual standards. Thank you again for sharing your ideas with us. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Executive Assistant Manager

Dear Guest, Warm greetings from The Bell Pool Villa Resort Phuket. We are glad to know that your stay at The Bell was a pleasant experience. Please feel free to contact us directly if you need to provide some more recommendations about your stay; we will be more than happy to take them into consideration to improve our services. Regards, Gregoire Cherpillod Executive Assistant Manager

Dear Guest, Warm greetings from The Bell Pool Villa Resort Phuket. We are sorry if your experience did not completely fulfil your expectations and we would be glad to get more information about it. Please feel free to send us an e-mail; unfortunately, your review is "Anonymous" and without comment what makes it is difficult for us to provide any relevant explanations. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Executive Assistant Manager

Dear Caroline, Warm greetings from The Bell Pool Villa Resort Phuket. We are delighted to hear that you have enjoyed your stay at The Bell. The Team was more than happy to hear that they have managed to fulfil your expectations during your memorable holidays here in Phuket. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Executive Assistant Manager

Dear Guest, Warm greetings from The Bell Pool Villa Resort Phuket. It was a pleasure to have you at the resort. Thanks for mentioning the quietness and the privacy that our villas offer to our guests, our large and private swimming pools and the other facilities present in the villas. As you say, we do offer a shuttle bus service that will drive you anywhere in Kamala according to your needs. In case you wish to come back to Phuket, please do not hesitate to contact us directly as we do offer special returning rates. We are looking forward to welcoming you soon. Regards, Gregoire Cherpillod Executive Assistant Manager

Dear Guest, Warm greetings from the Bell Pool Villa Resort Phuket. Thanks for such a kind review. We are glad to hear that you have enjoyed the food and your private swimming pool. All the Team will be more than happy to welcome you again. We hope to see you very soon. Kind Regards, Gregoire Cherpillod Executive Assistant Manager

Dear Guest, Thank you for taking the time to leave this review! Kind Regards, The Bell Reservation Team

Dear Guest, Thank you for taking the time to leave this review! Kind regards, Matthias Maraczi - Director of Sales

Dear Norrell, Thank you for your review! Kind regards, Matthias Maraczi - Director of Sales

Dear Guest, Thank you for taking the time to review our property! Kind regards, Matthias Maraczi - Director of Sales

Dear Anonymous, Thank you for taking the time to leave this review. We would really appreciate if you could reach out to us directly regarding your stay at The Bell. Thank you in advance! Kind regards, Matthias Maraczi - Sales & Marketing Manager

Thank you for taking the time to leave this review!

Dear Guest, Thank you for taking the time to leave this review! We are looking forward to welcoming you back at The Bell! Kind regards, Matthias Maraczi Sales & Marketing Manager

Dear Alice, Thank you for taking the time to leave this review, we are glad, that you had a great time at our property! Kind regards, Matthias Maraczi - Sales & Marketing Manager

Dear Guest, Thank you for taking the time to leave this review! Kind regards, Matthias Maraczi - Sales & Marketing Manager

Dear Guest, Thank you for taking the time to leave this review! Kind regards, Matthias Maraczi - Sales & Marketing Manager

Dear Guest, Thank you for taking the time to leave this review!

Dear Mohammed, Thank you for taking the time to leave this review and we are happy that we made your honeymoon memorable! Kind regards, Matthias Maraczi Assistant Director of Sales & Marketing

Dear Robert, thank you for taking the time to review your stay at The Bell!

Dear Guest, Thank you for taking the time to leave this review!

Dear Anonymous, Whether our rooms are too expensive is a subjective matter, we are certainly do not price our 350sqm villas at standard double room prices. We do indeed have individual access to each bedroom in all our villas but I do not see how having to lock these is an inconvenience and without your name I have little insight to how your situation might have been. The floorplan of all our units are online, such as all the photos that display the terrace and the living area from which the rooms are accessible, thus we do not think we deceived you by putting a lock on all the guest room doors (For clarification to anyone reading this review and answer, every villa has a main gate with a lock leading in to the villa garden, separating each unit from the park grounds). Phuket does not have a pressurised water pipe system, thus our resort has 3 of it's own large water pumps, one of which was under maintenance for about an hour and a half during your stay. We apologise for the low pressure and your inconvenience. As mentioned, without your name I can't follow up on the circumstances of your check-out either, but I hereby thank you for being flexible about your complimentary late check-out. Kind regards, Matthias Maraczi Assistant Director of Sales & Marketing