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Reviews of Novotel Phuket Kata Avista Resort And Spa

5 out of 5
Novotel Phuket Kata Avista Resort And Spa
4/1,4 Leam Sai Road, Kata Beach, Karon, Phuket

Reviews

8.8

Excellent

Rating 10 - Excellent. 59 out of 100 reviews" "
Rating 8 - Good. 25 out of 100 reviews" "
Rating 6 - Okay. 11 out of 100 reviews" "
Rating 4 - Poor. 3 out of 100 reviews" "
Rating 2 - Terrible. 2 out of 100 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Reena

Travelled with family and small children
Liked: Cleanliness, staff & service
We went as a family with a 5 year old. Pros - friendly staff, clean, pool open long hours (7am-9pm) and loungers always available. Very good location once you're at the bottom of the short, steep hill. Suggested Improvements but didn't impact overall holiday- breakfast gets repetitive and not much choice for vegetarians unless you're ok with mixed vegetables. Good AC in the rooms but if you feel warm at night there's only thick duvets, no option of thin covers. Kids club is really relevant for maybe up to 3 year olds. The shuttle is every hour and takes less than 2 minutes to get to the beach area - it may be more useful if it goes towards Kata road and can pick people up from bottom of the hill more frequently. Maybe hotel could have themed dinner nights to vary the menu as there's only 1 restaurant on site with a la carter menu Things to note: - No decaf options on tea or coffee. - Some breakfast items you have to ask behind the cooking station e.g bacon and paratha. -The hill is steep and in the heat you'll want to jump in the pool at the end - Beach is lovely and sandy but watch out for the jellyfish - Exchange rates are better in Thailand. Carry enough funds for first day you arrive maybe. On the bottom of hill there's a exchange booth with excellent rates. -SUV Taxi from Phuket airport costs about 1000bt and takes 1.5hrs to get to hotel. -4x500ml water bottles provided free of charge in room everyday -Iron,Robes,slippers provided -use Mosquito repellent at night
Stayed 12 nights in Mar 2024
Response from Massimo Bernardi, General Manager on Apr 11, 2024
Dear Reena,Dear Reena, Thank you so much for your detailed review on your recent stay. It’s wonderful to know that you enjoyed our swimming pools, our great location, and the convenience of our shuttle service to Kata Beach. As for the breakfast, we appreciate your mention of providing more Vegetarian options and our Chefs will work on it for improvement. We look forward to welcoming you back soon.Best regards,Massimo BernardiGeneral Manager

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic size of rooms with all mod cons...high standard of cleanliness and the attitude of the staff is above and beyond....
Stayed 18 nights in Mar 2024
Response from Massimo Bernardi, General Manager on Mar 27, 2024
Dear William,Thank you for your great review. We're delighted to read how much you enjoyed our spacious room and the service levels provided by our team members. Thank you also for highlighting our high standard of cleanliness. We look forward to welcoming you back soon.Best regards,Massimo BernardiGeneral Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and i had the best time ,not only in the hotel but sharing fun and laughs with all the wonderful staff
Stayed 10 nights in Mar 2024
Response from Massimo Bernardi, General Manager on Mar 25, 2024
Dear Michael,Thank you for your kind review! We're delighted to see that you and your partner had such a lovely stay with us, and that the hospitality of our team members contributed to your wonderful experience. We hope to welcome you back on your next visit soon.Best regards,Massimo BernardiGeneral Manager

2/10 Terrible

Toh Zhen

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The slope up to the resort is so steep that make heading to nearby attractions a hassle despite the indicated short distance. Facility was old and the room was not soundproof. Bad wifi reception from some room location. Was given a room that was not scenic and no decorations despite stating that it was for special occasion. Booking by another friend with no remarks received welcome decorations. The reception was sarcastic when we raised this issue.
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 9, 2024
Dear Toh Zhen,Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback as it helps us identify areas where we can improve our services.We apologize for any inconvenience caused by the steep slope leading to the resort and the challenges it may have posed in accessing nearby attractions. We understand the importance of convenience for our guests and will explore potential solutions to make the journey more manageable.Regarding the condition of our facilities and the lack of soundproofing in your room, Wi-Fi signal in the room, reception experienced and in certain room locations and we sincerely apologize for falling short of your expectations for a special occasion. We will address this matter with our team to prevent recurrence.We value your patronage and hope that you will consider giving us another chance to exceed your expectations during your next visit.Warm regards,Massimo BernardiGeneral Manager

6/10 Okay

ElijahandMelanie

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff were absolutely wonderful. We were treated very well and enjoyed perfect customer service during out stay. Our room was very nicely cleaned each day. We stayed here with our children and my wife's parents. The restaurant was excellent and the pool facilities and fitness center were very clean and nice. Our children enjoyed the Little Ocean play room and the provided children's activities. Our only recommendation to the property is to improve the condition of some of the garden view rooms. One of our garden view rooms was quite musty smelling and damp, and even after our return home, our suitcases and cloths retained the musty smell. Over-all we had a wonderful experience and would stay at this property again.
Stayed 5 nights in Jan 2024
Response from General Manager on Jan 30, 2024
Dear ElijahandMelanie,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed excellent customer service from our wonderful staff and that your room was well-maintained throughout your stay.It's wonderful to know that your family appreciated the restaurant, pool facilities, and fitness center, as well as the Little Ocean playroom and children's activities. We're glad we could provide a memorable experience for your entire family.We appreciate your feedback regarding the condition of some of the garden view rooms. Rest assured, we will address this issue promptly to ensure a more pleasant experience for our guests in the future.Thank you for choosing our property, and we look forward to welcoming you and your family back for another wonderful stay!Warm regards,Massimo BernardiGeneral Manager

10/10 Excellent

Kimiko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly welcoming and kind staff. When our pick up shuttles were late then they would call the tour company to ensure that they were still coming. The staff frequently checked to make sure our needs were being met. Very family friendly place. It is a place that I would revisit if we came back to Phuket
Stayed 4 nights in Jan 2024
Response from Deputy General Manager on Jan 15, 2024
Dear Kimiko,Greetings from Novotel Phuket Kata Avista Resort and Spa!On behalf our entire team, thank you for your recent stay with us and for sharing your experience.We were absolutely delighted to hear that you have a pleasant stay with us and pleased to learn that the effort of our team members play such a positive role and be assure that I shall pass along your feedback to the team. Thank you once again to left such a positive impression. We look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards,Massimo BernardiDeputy General Manager

10/10 Excellent

Muhammad Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing experience, would definitely recommend stay there.
Stayed 5 nights in Jan 2024
Response from Deputy General Manager on Jan 9, 2024
Dear Muhammad Ali,We very much appreciate your comments regarding your stay at the Novotel Phuket Kata Avista Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Massimo BernardiDeputy General Manager

10/10 Excellent

Scott & Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Deputy General Manager on Jan 2, 2024
Dear Scott & Lydia, We are delighted to hear that you enjoyed your experience at Novotel Phuket Kata Avista Resort & Spa. Your satisfaction is our top priority and we strive to provide the best service possible. We hope you will visit us again soon. Best Regards, Massimo Bernardi Deputy General Manager

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location.
Hotel is nice and tucked away up the hill from all the busyness below. Close to lots of shops, restaurants and night markets. Hotel is clean and staff is incredibly friendly and helpful. This is our 3rd time staying at this hotel and we like everything about it.
Stayed 16 nights in Nov 2023
Response from Manisha on Dec 12, 2023
Thank you for the appreciation. Kindly do Visit again.

6/10 Okay

Kuan Hock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn't suggest this hotel. It's situated atop a slope, requiring constant uphill and downhill walks each day, which can be quite exhausting. The hotel shuttle only provides transportation to and from Kata Beach. Additionally, rooms facing the swimming pool are notably noisy; throughout the day and night, the sounds of children playing in the pool can be heard. Despite booking a room with a supposed sea view, the view is obstructed by tall trees, offering only glimpses of the sky and the swimming pool.
Stayed 2 nights in Nov 2023
Response from Deputy General Manager on Dec 8, 2023
Dear Kuan Hock,Thank you for taking the time to provide us with feedback on your stay at Novotel Phuket Kata Avista Resort & Spa. At Novotel Phuket Kata Avista Resort & Spa, we strive to provide a comfortable and pleasant environment for all guests. We understand the difficulty of walking up the steep road leading to our hotel, so we are pleased to offer transport services every hour from and to the beach. We value your feedback and hope that we can welcome you back in the future for another enjoyable experience. Sincerely, Massimo Bernardi Deputy General Manager

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from Deputy General Manager on Dec 18, 2023
Dear John,Thank you for your recent visit to Novotel Phuket Kata Avista Resort & Spa. We are glad to hear that you had a positive experience with our helpful and friendly staff and that the pool was good for smaller children and also had playgrounds attached.At Novotel Phuket Kata Avista Resort & Spa, we are committed to delivering excellent service and creating memorable experiences for all our guests. We strive to ensure that all our guests have a pleasant stay with us, so your feedback is extremely valuable.We hope you will come back again soon!Sincerely,Massimo BernardiDeputy General Manager

8/10 Good

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be great if there could be greater variety in the breakfast menu - didn't see many standard items such as bacon, burgers, nuggets, hash browns, soup noodles, sushi etc. Also, the bathroom door design could be improved to ensure water from the shower doesn't seep out onto the bathroom floor making the whole area wet. Swimming pool water also a bit murky, could do with better filtration.
Stayed 8 nights in Nov 2023
Response from Deputy General Manager on Nov 28, 2023
Dear Randy, Thank you for taking the time to share your experience at Novotel Phuket Kata Avista Resort & Spa. We are delighted to hear that you had an enjoyable stay with us. We are sorry to hear that the breakfast menu did not meet your expectations and that the bathroom door design could be improved. At Novotel, we strive to provide our guests with a memorable stay and ensure all needs are met. As such, we appreciate your feedback and will take it into consideration for future improvements. Thank you again for your valuable feedback - it is very much appreciated! Kind Regards,Massimo BernardiDeputy General Manager

10/10 Excellent

Sasidaren

Liked: Cleanliness, staff & service, property conditions & facilities
Accessibility to whatever a tourist would need
Stayed 2 nights in Nov 2023
Response from Deputy General Manager on Nov 28, 2023
Dear Sasidaren, Thank you for taking the time to review Novotel Phuket Kata Avista Resort & Spa. We are delighted that you appreciate our accessibility to whatever a tourist would need and we strive to keep our guests' satisfaction as our top priority. At Novotel Phuket Kata Avista Resort & Spa, we believe in providing all of our guests with an enjoyable and memorable stay. We look forward to welcoming you back in the future. Sincerely, Massimo BernardiDeputy General Manager

10/10 Excellent

Prashanta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Deputy General Manager on Nov 24, 2023
Dear Prashanta,Thank you for your rating of Novotel Phuket Kata Avista Resort & Spa. We are delighted that you had an enjoyable experience with us. We look forward to welcoming you again soon.Best Regards,Massimo BernardiDeputy General Manager

4/10 Poor

Vikram

Stayed 3 nights in Nov 2023
Response from Deputy General Manager on Nov 20, 2023
Dear Vikram,Greetings from Novotel Phuket Kata Avista Resort and Spa!On behalf our entire team, thank you for your recent stay with us and for sharing your experience.Your feedback will serve as an encouragement to all of our teams as we strive to continuously improve our services.We look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards,Massimo BernardiDeputy General Manager

10/10 Excellent

Dikla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Abhi on Nov 13, 2023
Dear Khun Dikla,Thank you for the feedback shared by you!A positive feedback motivates us to do better.Look forward to having you again with us!Kind RegardsNovotel Kata Team

8/10 Good

Carol B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good except the climb up the hill. Should run a shuttle up and down the hill, not just the beach.
Stayed 5 nights in Oct 2023
Response from Abhi on Nov 9, 2023
Dear Khun Carol,Greeting from Novotel Phuket Kata Avista Resort and SPA.Thank you for taking the time to write the below comment. We are happy to read that you have enjoyed your stay with us.In regards of the shuttle bus to run up and down the hill, please be advised that options are under consideration. We do hope to implement the most efficient one soon.Once again, thank you for choosing our hotel as your “home away from home”.Kind regards.Novotel Kata Team

6/10 Okay

Vineeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Pretty good property, but the staff fail so bad. There is no food available at the property after 10:30 - no room service, no minibar, no vending machine, nothing. The staff (Manny) could have easily suggested delivery options but he didn’t bother to care. In fact, the staff didn’t seem to know anything much - no info on good restaurants nothing on tours nothing offered proactively. The breakfast buffet was another major disappointment- minimal spread and a very pissed-looking chef at the eggs station. At least hire someone that can fake a smile. Good things - Quite spacious family room. 2 pools with plenty of exciting things for kids. VR play room was interesting. Rates were reasonable (Last week September). May not repeat.
Stayed 4 nights in Sep 2023
Response from Massimo Bernardi on Oct 4, 2023
Dear Vineeth,Thank you for taking the time to share your experience with us. We are pleased to hear that you found a spacious family room and the two pools were exciting for your kids. We also appreciate that you found our VR playroom interesting. We apologize if our staff was unable to provide more information on good restaurants and tours, as well as not suggesting delivery options. Our team strives to provide excellent customer service, and we regret if this did not live up to your expectations. At Novotel Phuket Kata Avista Resort & Spa, we take pride in offering exceptional experiences for our guests while providing quality services and amenities with a friendly smile. It is our hope that you will give us another chance and stay with us soon. Sincerely, Massimo BernardiDeputy General Manager

6/10 Okay

Helen

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was amazing, the staff very helpful and efficient. Great pool . The beach wasn’t so nice at Kata beach unfortunately lots of litter and unclean sea water ( sewage smell )
Stayed 2 nights in Aug 2023
Response from Massimo Bernardi on Sep 5, 2023
Dear Helen,We very much appreciate your comments regarding your stay at the Novotel Phuket Kata Avista Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Massimo BernardiDeputy General Manager

8/10 Good

Golnar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice hotel with nice view, the family room was perfect, breakfast was very good, I don't recommend to eat any meal at hotel because it was not good at all. Restaurant was too hot( no aircon) The location was good but has a very steep slope، was very hart to walk with pram in hot and humid weather. Pool was very good. Overall its not a 5 stat hotel.
Stayed 7 nights in Aug 2023
Response from Massimo Bernardi on Aug 30, 2023
Dear Golnar,On behalf of our entire team, thank you for your recent stay with us and for sharing your experience. Truly appreciate the same. We were happy to hear that you have a comfortable stay with us and it is a pleasure reading how much you have enjoyed our spacious family room as well as our facility and rest assured that your detailed feedback will be shared to the team.At Novotel Phuket Kata Avista Resort and Spa, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have taken this matter with F&B team and respective department to take effort in order to ensure seamless dining experience during the stay.Thank you once again for your kind feedback. The entire team look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa.Best Regards,Massimo BernardiDeputy General Manager

10/10 Excellent

Kapil, Tarneit

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Massimo Bernardi on Aug 30, 2023
Dear Kapil,Greetings from Novotel Phuket Kata Avista Resort and Spa.Thank you for visiting and for the five-star review! We truly appreciate you taking your valuable time to share your feedback as it provides us with opportunity to improve our standards.I personally look forward to welcoming you on your next visit to Phuket. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand.Best Regards,Massimo BernardiDeputy General Manager

4/10 Poor

Mehrzad

Travelled with family
Disliked: Staff & service, property conditions & facilities
We were so exited when we arrived, pool area ok, reception communication not as great as expected, we had no water without warning for 2 hours, resort is located up hill, very difficult to walk to town, must get taxi which cost 200 Baht each way, food not good , their chef is no good, try other places for food, overall not as great as you see in other reviews, I will try other places next time
Stayed 7 nights in Aug 2023
Response from Massimo Bernardi on Sep 8, 2023
Dear Mehrzad,Thank you for taking the time to tell us about your experience at the Novotel Phuket Kata Avista Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Massimo BernardiDeputy General Manager

8/10 Good

pranav vijay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The hill to climb to reach the hotel is very steep. Some mode of transport should be provided.
Stayed 4 nights in Aug 2023
Response from Massimo Bernardi on Aug 21, 2023
Dear Pranav Vijay,On behalf our entire team, thank you for your recent stay with us.I would like to inform that our resort is very strategically located in a Tsunami rescue area, with a walking distance to both Kata and Karon Beach. For the convenience of our guests, we also provide shuttle van to Kata Beach between 09.00 till 21.00 hrs.Thank you for your feedback which gives us opportunity to improve our services. We look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards,Massimo BernardiDeputy General Manager

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was such a great place to stay
Stayed 14 nights in Jul 2023
Response from Massimo Bernardi on Aug 16, 2023
Dear Renee,Greetings from Novotel Phuket Kata Avista Resort and Spa!On behalf our entire team, thank you for your recent stay with us and for sharing your experience.We were absolutely delighted to hear that you have a pleasant stay with us and pleased to learn that the effort of our team members play such a positive role and be assure that I shall pass along your feedback to the team. Thank you once again to left such a positive impression. We look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards,Massimo BernardiDeputy General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2023
Response from Massimo Bernardi on Aug 16, 2023
Dear Anonymous,Greetings from Novotel Phuket Kata Avista Resort and Spa.Thank you for visiting and for the rating! We truly appreciate you taking your valuable time to share your feedback as it provides us with opportunity to improve our standards.I personally look forward to welcoming you on your next visit to Phuket. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand.Best Regards,Massimo BernardiDeputy General Manager

10/10 Excellent

Richard A

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so friendly and helpful. The taxi guys out front were great as well. I had an air conditioning problem and they switched my room no problem. The place is clean and nice. I felt safe and secure in and around the hotel and Phuket in general. I am already planning my return.
Stayed 10 nights in Jul 2023
Response from Massimo Bernardi on Jul 20, 2023
Dear Richard A,Greetings from Novotel Phuket Kata Avista Resort and Spa!On behalf our entire team, thank you for your recent stay with us and for sharing your experience.We were absolutely delighted to hear that you have a pleasant stay with us and pleased to learn that the effort of our team members play such a positive role.Undoubtedly our people are our true asset and we are extremely proud of them. Thanks for the complements and rest assured that your detailed feedback will be shared to the team.Thank you once again for your kind feedback. The entire team look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa.Best Regards,Massimo BernardiDeputy General Manager

10/10 Excellent

Teck Chee Royce

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for 6nights at this hotel. Everything is good. Accomodate our late check out as well. The hotel is great, family room is huge. The downside will be the hotel is situated on a slope and pillows are too soft. But they provide hourly free shuttle to Kata beach. Otherwise all are well.
Stayed 6 nights in Jun 2023
Response from Massimo Bernardi on Jun 20, 2023
Dear Teck Chee Royce,On behalf of our entire team, thank you for your recent stay with us and for sharing your experience. Truly appreciate the same. We were happy to hear that you have a comfortable stay with us and it is a pleasure reading how much you have enjoyed our spacious room as well as excellent service from our teams and rest assured that your detailed feedback will be shared to the team.Thank you once again for your kind feedback. The entire team look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa.Best Regards,Massimo BernardiDeputy General Manager

8/10 Good

Krishnan Manohar

Stayed 6 nights in May 2023
Response from Massimo Bernardi on Jun 22, 2023
Dear Krishnan Manohar,Greetings from Novotel Phuket Kata Avista Resort and Spa.Thank you for visiting and for rating! We truly appreciate you taking your valuable time to share your feedback as it provides us with opportunity to improve our standards.I personally look forward to welcoming you on your next visit to Phuket. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand.Best Regards,Massimo BernardiDeputy General Manager

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 20 nights in May 2023
Response from Massimo Bernardi on May 29, 2023
Dear Donna,Greetings from Novotel Phuket Kata Avista Resort and Spa!On behalf our entire team, thank you for your recent stay with us and for sharing your experience.Your feedback will serve as an encouragement to all of our teams as we strive to continuously improve our services.Thank you once again for your kind feedback. The entire team look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa.Best Regards,Massimo BernardiDeputy General Manager

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff friendly service and clean room
Stayed 10 nights in May 2023
Response from Massimo Bernardi on May 18, 2023
Dear Timothy,On behalf of our entire team thank you for your recent stay with us and for sharing your experience. Truly appreciate the same. We were happy to hear that you had a comfortable stay with us once again and it is a pleasure reading how much you have enjoyed our spacious and clean room as well as excellent service from our teams and rest assured that your detailed feedback will be shared to the team.Thank you once again for your kind feedback. The entire team look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa.Best Regards,Massimo BernardiHotel Manager

8/10 Good

Michael, Golden Square

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel with a decent pool close to the beach. It is a shame the restaurant is just not up to scratch.
Stayed 5 nights in May 2023
Response from Vineet Mahajan on May 11, 2023
Dear Michael,On behalf of our entire team, thank you for your recent stay with us and for the feedback and bring this to our attention. At Novotel Phuket Kata Avista Resort and Spa, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have taken this matter with F&B team and respective department to take effort in order to ensure seamless dining experience during the stay.Thank you once again for your kind feedback. I personally look forward to welcoming you and your family on your next visit to Phuket. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand.Best Regards,Vineet MahajanGeneral Manager

8/10 Good

Jose

Travelled with family
Liked: Staff & service, amenities
I really loved our stay, the staff was really nice and caring. The buffet was really awesome. The hotel is beautiful and well maintained, but rooms need to be not remodeled but improved. The bathroom curtain was ragged in some places, the clothing string didn't work. The balcony glass door didn't have a lock, etc. Just small details need to be taken care of.
Stayed 6 nights in Apr 2023
Response from Vineet Mahajan on May 3, 2023
Dear Jose,On behalf of our entire team thank you for your recent stay with us and for sharing your experience. Truly appreciate the same. We were happy to hear that you had a comfortable stay with us once again and it is a pleasure reading how much you have enjoyed the ambience at the resort, the delicious and customized cuisine from our Culinary team as well as excellent service from our teams and rest assured that your detailed feedback will be shared to the team.At Novotel Phuket Kata Avista Resort and Spa, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have taken this matter with respective department to take effort in order to ensure seamless experience during the stay.I personally look forward to welcoming you and your family on your next visit to Phuket. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand.Best Regards,Vineet MahajanGeneral Manager

10/10 Excellent

Shatsha

Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Vineet on Apr 28, 2023
Dear Shatsha,Greetings from Novotel Phuket Kata Avista Resort and Spa.Thank you for visiting and for the five-star review! We truly appreciate you taking your valuable time to share your feedback as it provides us with opportunity to improve our standards.I personally look forward to welcoming you on your next visit to Phuket. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand.Best Regards,Vineet MahajanGeneral Manager

8/10 Good

Katt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all is good. If someone looking for excellent soft bed and good pillow plus dark and quiet room. This place is the right one for you and do not hessitate to make your booking. Location is perfect to go Karon or Kata Beach by walking. You can even make a nice exercise by walking around 2 hours from Hotel to Big Buddha. Food , massage shop and 7/11 are near by, around 10 minute walk from the Hotel. Staffs are really friendly. Take note*** if you are looking for a good option for a good breakfast this place ist not that one. I paid more than 100 Euro per night (according to during Songkran Festival, which is a long holidays of Thailand). I could say, brakefast here is a bit boring and limited of chioces.
Stayed 6 nights in Apr 2023
Response from Vineet Mahajan on Apr 17, 2023
Dear Katt,On behalf of our entire team thank you for your recent stay with us and for sharing your experience. Truly appreciate the same. We were happy to hear that you had a comfortable stay with us and it is a pleasure reading how much you have enjoyed an ambience as well as our perfect location.At Novotel Phuket Kata Avista Resort and Spa, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have taken this matter with F&B team and respective department to take effort in order to ensure seamless dining experience during the stay.I personally look forward to welcoming you and your family on your next visit to Phuket. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand.Best Regards,Vineet MahajanGeneral Manager

10/10 Excellent

Michal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well deserved 5*!
Excellent service of smiling personnel, very nicely designed hotel giving a feeling of much smaller butique one. Definitely a place I will wish to come back!
Stayed 4 nights in Apr 2023
Response from Vineet Mahajan on Apr 17, 2023
Dear Michal,On behalf of our entire team thank you for your recent stay with us and for sharing your experience. Truly appreciate the same. We were absolutely delighted to hear that you have a pleasant stay with us and pleased to learn that the effort of our team members play such a positive role and be assure that I shall pass along your feedback to the team. On your next visit, we would highly recommend trying a few relaxing therapies at our Award-Winning Spa, while kids may want to enjoy the VR Games at the arcade and the Under Water Scooters in the pool.I personally look forward to welcoming you and your family on your next visit to Phuket. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand.Best Regards,Vineet MahajanGeneral Manager

8/10 Good

Sasithorn

Liked: Cleanliness, staff & service, property conditions & facilities
Family and kids friendly
Stayed 2 nights in Mar 2023
Response from General Manager on Mar 28, 2023
Dear Khun Sasithorn,On behalf of our entire team thank you for your recent stay with us and for sharing your experience. Truly appreciate the same. We were happy to hear that you had a comfortable stay with us and rest assured that your detailed feedback will be shared to the team.On your next visit, we would highly recommend trying a few relaxing therapies at our Award-Winning Spa, while kids may want to enjoy the VR Games at the arcade and the Under Water Scooters in the pool.I personally look forward to welcoming you and your family on your next visit to Phuket. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand.Best Regards,Vineet MahajanGeneral Manager

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic stay! The staff weee incredible, the rooms clean and the location close to incredible restaurants and beaches was wonderful. the pool was lovely and clean. fantastic for young kids and teens. breakfast was incredible! overall fantastic stay!
Stayed 7 nights in Mar 2023
Response from General Manager on Mar 13, 2023
Dear Lisa,On behalf of our entire team thank you for your recent stay with us and for sharing your experience. Truly appreciate the same. We were happy to hear that you have a comfortable stay with us and it is a pleasure reading how much you have enjoyed our spacious room with private balcony, the unique atmosphere of our resort, our perfect resort location with an easy access to Kata beach which is one of the most beautiful beaches in Phuket, the delicious and customized cuisine from our Culinary team as well as excellent service from our teams and rest assured that your detailed feedback will be shared to the team. As we aim to offer the best products and services to our guests.On your next visit, we would highly recommend trying a few relaxing therapies at our Award-Winning Spa, while kids may want to enjoy the VR Games at the arcade and the Under Water Scooters in the pool.I personally look forward to welcoming you and your family on your next visit to Phuket. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand.Best Regards,Vineet MahajanGeneral Manager

10/10 Excellent

Jessica, Maple Ridge

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most amazing staff. Very helpful and incredibly kind.
Stayed 4 nights in Feb 2023
Response from General Manager on Feb 21, 2023
Dear Jessica,We very much appreciate your comments regarding your stay at the Novotel Phuket Kata Avista Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Vineet MahajanGeneral Manager

8/10 Good

Kishen

Stayed 2 nights in Feb 2023
Response from General Manager on Feb 21, 2023
Dear Kishen,Greetings from Novotel Phuket Kata Avista Resort and Spa.Thank you for visiting and for the rating. We truly appreciate you taking your valuable time to share your feedback as it provides us with opportunity to improve our standards.I personally look forward to welcoming you on your next visit to Phuket. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand.Best Regards,Vineet MahajanGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for families
We couldn't be happier with our stay at Novotel Kata Avista. Our children (2 and 4) loved the playroom adjacent to the restaurant. They would enjoy their breakfast, with all the delicious options, then skip off to play. The staff in charge of the room were all very friendly, as was everyone in the hotel. The lower pool was perfect for younger children. We had such a relaxing stay as parents. The beach is close enough to walk it, even though it's a steep walk back to the hotel. I would recommend it to everyone and if we ever go to Phuket again, I wouldn't even look for another hotel.
Stayed 6 nights in Dec 2022
Response from General Manager on Jan 17, 2023
Dear Anonymous,On behalf of our entire team, thank you for your recent stay with us and for sharing your family experience. Truly appreciate the same. We were happy to hear that you have a comfortable stay with us and it is a pleasure reading how much you have enjoyed our perfect resort location with an easy access to Kata beach which is one of the most beautiful beaches in Phuket, our Little Ocean Kids Club, the delicious and customized cuisine from our Culinary team as well as excellent service from our teams and rest assured that your detailed feedback will be shared to the team. They will be thrilled to know that their commitments were the highlight of your stay. As we aim to offer the best products and services to our guests.I personally look forward to welcoming you and your family on your next visit to Phuket. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand.Best Regards,Vineet MahajanGeneral Manager

8/10 Good

Michael, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Good amenities. Exquisite ocean view. Quiet ambiance. Only downside was that there was one elevator for 5 floors which was stressful in the morning rush. It would have been great if they had a hot tub, as the pool and the VR amenities seemed geared towards children rather than adults.
Response from General Manager on Jan 3, 2023
Dear Michael,On behalf of our entire team, thank you for your recent stay with us and for sharing your experience. Truly appreciate the same. We were happy to hear that you have a comfortable stay with us and it is a pleasure reading how much you have enjoyed our perfect resort location with an easy access to Kata beach which is one of the most beautiful beaches in Phuket as well as our room with sea view and private balcony, overlooking the pristine Kata Beach offer a relaxed holiday getaway and tranquil views of the Andaman sea and lush tropical greens and rest assured that your detailed feedback will be shared to the team.At Novotel Phuket Kata Avista Resort and Spa, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We have taken this matter with respective team to take effort in order to ensure seamless experience during the stay. Thank you for your feedback which gives us opportunity to improve our services.I personally look forward to welcoming you on your next visit to Phuket. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand.Best Regards,Vineet MahajanGeneral Manager

10/10 Excellent

Phil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff Great rooms Very clean
Response from General Manager on Dec 28, 2022
Dear Phil,On behalf of our entire team, thank you for your recent stay with us and for sharing your experience. Truly appreciate the same. We were happy to hear that you have a comfortable stay with us and it is a pleasure reading how much you have enjoyed our rooms as well as excellent service from our teams.Undoubtedly our people are our true asset and we are extremely proud of them and rest assured that your detailed feedback will be shared to the team.I personally look forward to welcoming you on your next visit to Phuket. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand.Best Regards,Vineet MahajanGeneral Manager

10/10 Excellent

Choo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family room and service were great. I would like to commend one staff, Pueng. She was on duty in the children's room and my daughter loves her. Pueng is very nice and helpful.
Response from General Manager on Dec 27, 2022
Dear Choo,On behalf of our entire team, thank you for your recent stay with us and for sharing your family experience. Truly appreciate the same. We were happy to hear that you have a comfortable stay with us and it is a pleasure reading how much you have enjoyed our family room as well as excellent service from our teams.Undoubtedly our people are our true asset and we are extremely proud of them. Thanks to the praise you gave to our Heartists, Khun Pueng. She will be thrilled to know that her commitments were the highlight of your stay. As we aim to offer the best products and services to our guests and rest assured that your detailed feedback will be shared to the team.I personally look forward to welcoming you on your next visit to Phuket. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand.Best Regards,Vineet MahajanGeneral Manager

8/10 Good

Vikas

Response from Vineet Mahajan on Nov 17, 2023
Dear Vikas,Thank you for your rating of Novotel Phuket Kata Avista Resort & Spa. We are delighted that you had an enjoyable experience with us. We look forward to welcoming you again soon.Best Regards,Vineet MahajanGeneral Manager

8/10 Good

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located up a hill that it would be difficult for the elderly and anyone with disabilities to walk up to the hotel unless you take transportation up
Response from General Manager on Dec 1, 2022
Dear Antonio,On behalf of our entire team, thank you for your recent stay with us and for sharing your experience. Truly appreciate the same. We do hear you and your comments help in enhancing the services at our resort. I would like to inform you that we have a complimentary shuttle bus service 5 times a day to take our guest to Kata Beach and back. Should there be a need to enhance the frequency, we will do that as well.I personally look forward to welcoming you on your next visit to Phuket. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand.Best Regards,Vineet MahajanGeneral Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property for the price staff was amazing totally enjoyed and would stay again in a moment
Response from General Manager on Nov 11, 2022
Dear Michael,On behalf of our entire team, thank you for your recent stay with us and for sharing your experience. Truly appreciate the same. We were happy to hear that you have a comfortable stay with us. Undoubtedly our people are our true asset and we are extremely proud of them and rest assured that your detailed feedback will be shared to the team.I personally look forward to welcoming you and your family on your next visit on December. Let me know if I can be of assistance and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand.Best Regards,Vineet MahajanGeneral Manager

8/10 Good

anna

Stayed 1 night in Oct 2022
Response from General Manager on Oct 25, 2022
Dear Anna,Greetings from Novotel Phuket Kata Avista Resort and Spa!On behalf of our entire team, thank you for your recent stay with us and for sharing your experience.Your feedback will serve as an encouragement to all of our teams as we strive to continuously improve our services.We look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards,Vineet MahajanGeneral Manager

10/10 Excellent

Chandra Sekhara Rao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Oct 2022
Response from General Manager on Oct 25, 2022
Dear Chandra,Greetings from Novotel Phuket Kata Avista Resort and Spa!On behalf of our entire team, thank you for your recent stay with us and for sharing the very positive experience.We were absolutely delighted to have read that you have a pleasant stay with us and left such a positive impression. We look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards,Vineet MahajanGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, excellent service.
My family loved this hotel. The breakfast was on par with other Novotel in Thailand. But they didn't have a noodle stand. We also chose the inclusive dinner and it was very worth while. They even have happy hour cocktails 2 for 1 at very reasonable priced. The family rooms were great for my 2 children. They loved the tent, bean bag and bed covers. Thanks for the great stay.
Stayed 4 nights in Oct 2022
Response from General Manager on Oct 17, 2022
Dear Anonymous,On behalf our entire team, thank you for your recent stay with us and for sharing your family experience. Truly appreciate the same. We were happy to hear that you have a comfortable stay with us and were delighted that we were able to provide you with a great stay. It is a pleasure reading how much you have enjoyed our family room with kids set up, our signature cocktails as well as customized cuisine from our Culinary team and rest assured that your detailed feedback will be shared to the team.Needless to say, I personally look forward to welcoming you on your next visit to Phuket. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand. In the interim, if there is anything that we can do, please feel free to contact me, anytime.Thank you once again for everything. The entire team look forward to welcoming you and your family once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards,Vineet MahajanGeneral Manager

10/10 Excellent

Harish Kumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent
Stayed 7 nights in Sep 2022
Response from General Manager on Oct 10, 2022
Dear Harish,Greetings from Novotel Phuket Kata Avista Resort and Spa!On behalf of our entire team, thank you for your recent stay with us and for sharing the feedback.We were absolutely delighted to have read that you have a pleasant stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our teams as we strive to continuously improve our services.Thank you once again for your kind feedback. I personally look forward to welcoming you on your next visit to Phuket. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand.The entire team look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa.Best Regards,Vineet MahajanGeneral Manager