“Quite good if you are ooking for somewhere quite”

Staff were very good, very obliging. There is an inconvienience if staying in the bottom units near entrance. To access lobby ,spa, restaurant, pool/bar, kids play area, you have to climb 3 floors of steep stairs on the outsie of the building,especially if it is raining.

“it is nice”

it is very nice.

“Disappointed”

This hotel should not be rated 4 stars, we were quite disappointed with the stay. It took us an hour to drive there by taxi from the airport (the website says 40 minutes) and when we arrived, the baby bed was not ready in our room and our infant was already asleep. We had to wait over 30 minutes to get the baby bed and when my husband called down to the reception, they hung up on him TWICE! The hallways would be flooded after a night of rain, the breakfast food was reheated from the day before, there were bugs everywhere, so we had to keep food in the refrigerator. The pool was ok and the rooms were clean. We booked here specifically because it had 2 rooms, so we could eat dinner and watch tv after the baby had gone to sleep, but next time we would find somewhere closer to the airport and with better customer service. I would not recommmend anyone to stay here. We stayed before at Indigo Pearl in Phuket and that resort is WAY better. If you are going, stay there!

“little far from main town”

staff do not know how to speak english hotel staff need to learn english

“Pathetic service”

Lets start with the good. There are two bedrooms in each room. There is a nice 80-100 meter pool on the lower level. Free parking. Thats the good. The bad. "Free internet" consists of a 100 baht ($3) internet card. Was assigned a room - front desk woman said something to the effect that I didn't deserve that room - so she assigned me another room. We went to the room and it was the absolute furthest away from the car park that you could be..... and it wasn't even made up! So carry all my stuff back to the lobby while she takes her time finding a different room. After about 15 minutes I get the room next to the spa.... which I can smell in the bedroom. The main air conditioner leaked when it was on - huge puddle of water on the floor. The next day I point this out and after a guy comes and looks at the water I'm told - "don't use this conditioner!". Yeah - its about 37 degrees celcius but I don't need an air conditioner. Room had paint missing on cabinets, balcony had broken down furniture. Breakfast was ok but thats being generous - some days no glasses - other days no bowls - you get the picture. I asked that our room be made in the morning as we go out in the morning and return mid-afternoon. EVERY day but one they made the room after 3pm! If you absolutely have to stay here make sure you get a car - otherwise you'll spend a fortune on the taxi mafia to get anywhere.

“Far from a resort &spa. Never go back again.”

Check in they wanted to charge me extra for my child who doesn't even go to school yet. I never had a problem like this at the other hotels I was staying at. The staffs' English is extremely poor. I asked them where I could go to buy some drinks, snacks, and fruits. They told me to take the shuttle which took me to the beach. So, we headed back and then they told this driver to take us to a little mini mart that I am pretty sure is owned my the hotel owner because of the distance. They could have told us to just walk outside the hotel and there was a little place next to it. At check in this lady had complained about the A/C not working and she had called the day before and no one had fixed it. I had the same problem when I got to my room. I had to go to the lobby the next morning to tell them again so someone would fix it. The guy didn't even knock and just walked in which scared my son. Getting to the lobby and to breakfast was a hassle because it was on the other side and there was a steep slope. It makes it difficult if you have children especially a baby. They also did not have an elevator and I had to climb up the third floor with my kids. I asked for a crib for my baby and they said they had none left and would call me the next day. They never did, I had to call two days later from when I originally called. The guy that brought it in didn't even set it up, he just left it outside the door. I had to push it myself into the room. Far from resort and spa