I think the best word to describe this hotel is disorganised, but at worst it was almost as laughable a scene from Fawlty Towers. Booked months in advance and paid up-front for 3 nights, the hotel was meant to pick us up from the airport, but didn’t. When we called them, they kept hanging up (very grateful to a security guard at the airport for his help with the hotel). An hour later we were at the hotel, but it was clear it was still a building site and I still don’t know if the hotel had a reception or not? Anyway they tried to put my friend and I in the same room, when we had 2 separate room bookings. The rooms weren’t ready to the extent furniture including beds were brought across from other rooms in the hotel, they tried to change the room type even though I had paid up front. Staff were very helpful in a reactive way, but not very proactive. Issues: No closed wardrobe or draws, no room safe, no lamps and very little natural light when the shutters were closed, as there is no glass windows the shutters have to be closed for the air con to even attempt to work (the shutters aren’t adjustable so the rooms are open to insects and gecko’s), poor bathroom design (splash room drains towards the toilet and the waste bin). The only real disappointment was that it cost more than treble other hotels in Vietnam and it was easily the most unprofessional hotel I have ever stayed at! Pro's : On the beach, close to some nice restaurant's and the Amigo's bar :)