Free daily continental breakfast

Reviews of Baymont by Wyndham Phoenix I-10 near 51st Ave

2.5 out of 5
Baymont by Wyndham Phoenix I-10 near 51st Ave
1242 N 53rd Avenue, Phoenix, AZ

Reviews

7.4

Good

Rating 10 - Excellent. 344 out of 1010 reviews" "
Rating 8 - Good. 291 out of 1010 reviews" "
Rating 6 - Okay. 163 out of 1010 reviews" "
Rating 4 - Poor. 102 out of 1010 reviews" "
Rating 2 - Terrible. 110 out of 1010 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Juanita

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
nothing
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Juanita, We are sorry to hear that your stay did not meet your expectations. We appreciate your feedback and will make sure to address any concerns raised with our team. Please feel free to reach out to our management team directly to discuss your experience in more detail.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay at again
Stayed 3 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Stephanie,We are delighted to hear that you would consider staying with us again. Your feedback is valuable to us, and we hope to welcome you back in the future. Thank you for sharing your experience with us.

4/10 Poor

Pamela

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Pamela, We appreciate you taking the time to share your experience with us. If there are any specific concerns you would like us to address, please don't hesitate to contact us directly. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Robert, Lynnwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of traffic noise overnight. The breakfast area is small but Joanne was a diligent, friendly and hard-working person who always strived to keep the area clean and the guests happy.
Stayed 9 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Robert, We apologize for any inconvenience caused by external noise. We're glad to hear Joanne's exceptional service made your stay more enjoyable. Your feedback helps us improve our guests' experience in the future.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect
Stayed 1 night in Mar 2024

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was kind of off the beaten path
Stayed 2 nights in Mar 2024
Response from Manager on Mar 12, 2024
Hello Debra,We appreciate your feedback and regret that our location did not meet your expectations. Our hotel strives to offer a peaceful retreat away from the hustle and bustle of the city center. If you prefer a more central location next time, we recommend researching our sister properties for accommodation closer to main attractions. Thank you for staying with us.

4/10 Poor

BERNADINE

Stayed 1 night in Feb 2024
Response from Manager on Mar 9, 2024
Hello BERNADINE,We're sorry to hear you didn't fully enjoy your stay with us. Please don't hesitate to reach out to us with any specific feedback you may have so we can address any issues you encountered and improve our services.

8/10 Good

kevin l.

Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello kevin l., Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

6/10 Okay

Melissa

Travelled with partner
The price was good. The area around it was fairly decent. Our door closure was off so we had to slam door to shut it. It was crooked so the outside light signed through. The walls were paper thin so we could everything! The room was ok. The bathroom needs some counter space. There was nothing to put you toiletries on. The staff was exceptional though. Very friendly and accommodating.
Stayed 3 nights in Feb 2024
Response from Manager on Mar 5, 2024
Hello Melissa, Thank you for sharing your feedback with us. We appreciate your positive comments on our pricing, location, and friendly staff. We have noted your observations on the door closure and soundproofing and will address them accordingly. We value your input as it helps us improve the guest experience for future visitors.

2/10 Terrible

Ryan

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Ryan, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us with any feedback you'd like to share so we can address any issues. We value your input and hope to improve your next stay with us.

2/10 Terrible

Annabelle

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very disappointing as I have stayed at other Beaumont's and this is really bad that I rather check out early than stay the whole 4 nights
Stayed 4 nights in Feb 2024
Response from Manager on Mar 5, 2024
Hello Annabelle, We are sorry to hear that your experience did not meet your expectations. Your feedback is important to us and will be shared with our team for further improvement. If you wish to discuss your stay further, please feel free to reach out to our management team. Thank you for sharing your concerns with us.

8/10 Good

Jon

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The bathroom walls had some minor stains/discoloration and in general needed some touch up work. Overall the room was decent for the price. The staff always had a smile and was happy to chat with anyone.
Stayed 2 nights in Feb 2024
Response from Manager on Mar 6, 2024
Hello Jon, Thank you for sharing your feedback with us. We appreciate your kind words about our friendly staff. Your comments about the bathroom will be passed on to the appropriate team for their review. We strive to provide a positive experience for all our guests and hope to welcome you back in the future.

10/10 Excellent

Camille

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was easy and the gentleman checking us in was very nice, The rooms were clean and it was right off the freeway. The traffic was a little loud but we were so tired.
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Hello Camille,We're delighted to hear your check-in experience was smooth and that you found our rooms to be clean. Being conveniently located near the freeway offers ease of access for many guests. We understand that traffic noise can sometimes be bothersome but hope it didn't detract too much from your stay. Your feedback is valuable to us.

10/10 Excellent

kenia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was having some doubts because of the past reviews from last year. They must be under new management because non kf those issues were seen. It was really easy to check out, my husband forgot his razor and i asked if by any chance they had some for sale. They gave me a complimentary razor with shaving cream and toothbrushes woth toothpaste. I heard absolutely no noise !!! I would definitely stay there.
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello kenia,We are pleased to hear that you had a positive experience during your recent stay with us. We strive to provide excellent service and amenities to all our guests. If you have any further feedback or need assistance in the future, please do not hesitate to reach out to us. Thank you for sharing your feedback, and we look forward to welcoming you back soon!

6/10 Okay

Corey, Saint Paul

Liked: Cleanliness
Disliked: Amenities
Very dark area, pool gate didn’t work with the key, had to get staff to open. Room key did not work on side exit/entrance door. Staff was friendly but reserved, hotel was clean but old. Location was not good.
Stayed 4 nights in Feb 2024
Response from Manager on Feb 24, 2024
Hello Corey,We appreciate your feedback and apologize for any inconvenience during your stay. Our team will address the issues with the pool gate and room key for future guests' convenience. We strive to maintain a clean environment and provide friendly service. Thank you for sharing your experience with us.

4/10 Poor

LANE

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The fan in the bathroom was extremely noisy along with the pipes in the shower. The air/heating unit would not shut off and constantly came on all night long. Couldn't get a good night's sleep in four days.
Stayed 4 nights in Feb 2024
Response from Manager on Feb 24, 2024
Hello LANE, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Please know that we value your comments and will share them with our team for further review and improvement. Our goal is to ensure all guests have a comfortable stay.

6/10 Okay

ALFREDO AGUSTIN, Edmonton

Liked: Staff & service
Nice staff, small swim pool, noisy due to the busy highway
Stayed 3 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello ALFREDO AGUSTIN, We appreciate your feedback on our friendly staff and pool. We apologize for any inconvenience caused by external noise. Your input helps us improve our guest experience for the future.

8/10 Good

Todd

Liked: Cleanliness, staff & service
Disliked: Amenities
Ultimately was good. Some sketchy people in the neighborhood.
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Todd, Thank you for sharing your feedback about your recent stay. We're glad to hear that your overall experience was positive. We understand that the neighborhood may have seemed concerning at times, but we always prioritize the safety and comfort of our guests. We appreciate your support and hope to welcome you back in the future.

8/10 Good

Nicholas

Rooms were very clean and staff was great! My only complaint was that the water in the shower was barely warm my 3 day stay.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 15, 2024
Hello Nicholas, Thank you for your feedback on the cleanliness of our rooms and the great service provided by our staff. We apologize for any inconvenience you experienced with the water temperature during your stay. We appreciate your valuable input and will make sure to address this issue with our maintenance team to ensure a comfortable experience for future guests.

4/10 Poor

Taylor

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Owner was friendly. Inside the site looks like it is from a horror movie.
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Taylor, Thank you for sharing your feedback with us. We appreciate your positive remark about the friendly owner. Although we strive to create a unique atmosphere, we regret to hear that the interior did not meet your expectations. We value your input and will take it into consideration for future enhancements.

2/10 Terrible

Dominic

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Tv remote missing parts, door falling off hinges. Smelled like urine, zero noise isolation due to door falling off hinges. Sounded like people next door were literally in our room. I don’t complain much or leave bad reviews, but this place has 4 stars on Expedia which is extremely misleading.
Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
Hello Dominic, We are sorry to hear about the issues you experienced during your stay at our hotel. Our team strives to provide a comfortable and pleasant experience for all guests, and this certainly does not reflect our standards. We appreciate your feedback and apologize for any inconvenience caused. Please feel free to contact our management team directly so we can address your concerns.

10/10 Excellent

Elsye Antonio

Stayed 3 nights in Feb 2024
Response from Manager on Feb 9, 2024
Hello Elsye Antonio,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We strive to provide excellent service and ensure that all our guests have a memorable stay. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We would love to welcome you back in the future.

10/10 Excellent

Mario

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and fresh thank you!
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Mario,Thank you for your kind feedback! We take great pride in maintaining a clean and fresh environment for our guests. We appreciate your recognition and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even being so close to I-10 with a room facing the interstate the hotel was quiet. The staff was incredibly friendly and the property was clean. Overall good value for the price. We enjoyed our stay.
Stayed 3 nights in Jan 2024
Response from Manager on Feb 3, 2024
Hello Sara,Thank you for choosing our hotel for your recent stay near I-10! We appreciate your kind words about our friendly staff and clean property. It's wonderful to hear that you found it quiet and had a good overall experience. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service...
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello victor,We are delighted to hear that you enjoyed our excellent service during your stay at our hotel. Our team works hard to ensure that every guest has a memorable experience. We appreciate your kind words and hope to welcome you back again soon.

10/10 Excellent

Roberto and Tatiana

very good
Stayed 2 nights in Jan 2024
Response from Manager on Feb 1, 2024
Hello Roberto and Tatiana,Thank you for your positive feedback! We're glad to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we strive to provide exceptional service to all our guests. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Norbert

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Norbert, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Giuseppina

Liked: Cleanliness, staff & service, property conditions & facilities
Eccezionale bello! Clean comfortable and everyone was so nice!!! The Chinese take out option was not good at all.
Stayed 5 nights in Jan 2024
Response from Manager on Jan 27, 2024
Hello Giuseppina,Thank you for staying with us and sharing your feedback. We're glad to hear you found our hotel exceptional and enjoyed the clean and comfortable accommodations. We value your opinion and apologize if the Chinese take-out option did not meet your expectations. We appreciate the opportunity to improve and hope to welcome you back in the future for an even better experience.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Manager on Jan 27, 2024
Hello Natalie,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back in the future for another fantastic stay!

4/10 Poor

Mason

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Slow, grumpy service; dim, sketchy-looking hallway; dirty floors; place smells like weed
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Mason, We apologize for any inconvenience you may have experienced during your stay with us. Our team strives to provide efficient and friendly service, and we are sorry if we fell short of expectations. We take cleanliness seriously and will address the concerns you've raised with our housekeeping team. Rest assured, we prioritize the comfort and well-being of our guests.

10/10 Excellent

Roy, Concord

Stayed 1 night in Jan 2024
Response from Manager on Jan 31, 2024
Hello Roy,We are delighted to hear that you had a fantastic stay with us! We strive to provide exceptional service and we are thrilled that we met your expectations. Should you have any further feedback or if there is anything else we can do to improve your next experience, please do not hesitate to reach out to us.

10/10 Excellent

Jacinto

Business traveller
Stayed 1 night in Jan 2024
Response from Manager on Jan 22, 2024
Hello Jacinto,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. We hope to welcome you back soon!

2/10 Terrible

Derrick

Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Derrick, We're sorry to hear that your experience at our hotel did not meet your expectations. We would appreciate it if you could reach out to us directly to discuss any feedback you may have, as we are always looking for ways to improve our services.

6/10 Okay

Julio

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Manager on Jan 9, 2024
Hello Julio,We appreciate you choosing our hotel for your stay. If there is anything we could have done to improve your experience, please don't hesitate to reach out to us directly. We value your feedback and would love the opportunity to address any concerns you may have had. We hope to have the chance to welcome you back in the future.

4/10 Poor

Susan

Disliked: Amenities
I stayed for five days never received clean towels or trash emptied. I had to go to the desk to get clean towels
Stayed 5 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Susan, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced with the towel and trash service. We strive to provide top-notch service to all our guests and will address this matter with our housekeeping team to ensure it doesn't happen again. We appreciate your understanding and hope to welcome you back in the future for a more enjoyable experience.

8/10 Good

marco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is good for in an out night. Is great with pricing. Which includes breakfast.
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello marco,Thank you for your feedback! We're glad you found our hotel to be a convenient option for a quick stay and appreciated our competitive pricing, which includes breakfast. We hope to welcome you back in the future for another satisfying experience.

8/10 Good

Marcella, Surprise

Stayed 1 night in Dec 2023
Response from Manager on Jan 13, 2024
Hello Marcella,Thank you for choosing our hotel for your stay. We are glad to hear that you had an enjoyable experience. Should you have any specific feedback or suggestions for us, please feel free to reach out to us directly. We appreciate your time and hope to welcome you back in the future.

10/10 Excellent

Anna

Liked: Amenities
A
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Anna,Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience you may have experienced. We strive to provide our guests with a pleasant and comfortable stay and regret that your experience fell short of your expectations. We appreciate your valuable input and will use it to improve our services. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Marcella, Surprise

Nice little place confortable
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Marcella,Thank you for choosing our hotel for your stay. We're glad to hear that you found our property comfortable. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay.
Stayed 3 nights in Oct 2023
Response from Manager on Dec 22, 2023
Hello Anne,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you had an enjoyable experience. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to our management team. We look forward to welcoming you back in the future.

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Dec 22, 2023
Hello Juan, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Asia

Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Asia,Thank you for choosing our hotel for your stay! Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Joanna,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are glad to hear that you had a good experience with us. We strive to provide excellent service and a comfortable stay for all our guests, and we hope to welcome you back in the near future. If you have any further feedback, please don't hesitate to reach out to us directly.

2/10 Terrible

Ricky

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were not clean TV didn’t work
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Ricky,Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced during your stay. Our housekeeping team has been notified to ensure our rooms are thoroughly cleaned. Additionally, we will have our maintenance team look into the TV issue to prevent this from happening again. We appreciate your feedback as it helps us improve our services.

10/10 Excellent

Don

Stayed 2 nights in Dec 2023
Response from Manager on Dec 9, 2023
Hello Don,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a perfect experience with us. We strive to provide excellent service to all our guests and we're thrilled that we met your expectations. We hope to have the pleasure of welcoming you back in the future for another exceptional stay.

10/10 Excellent

Manny

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean motel
Stayed 2 nights in Dec 2023
Response from Manager on Dec 9, 2023
Hello Manny,Thank you for your kind feedback regarding the cleanliness of our motel. We strive to maintain a high standard when it comes to cleanliness and hygiene for our guests' comfort. We appreciate your acknowledgment and hope to welcome you back for another pleasant stay in the future!

10/10 Excellent

Jose Alberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Jose Alberto,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

2/10 Terrible

Felipe

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No just no
Stayed 1 night in Nov 2023
Response from Manager on Dec 6, 2023
Hello Felipe, Thank you for sharing your feedback with us. We regret to hear that your experience did not meet your expectations. We appreciate your input and will take it into consideration for future improvements. If you have any further concerns, please feel free to reach out to our management team directly.

10/10 Excellent

Esther

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great on short notice and staff was amazing in accommodating us with what was needed.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Esther,Thank you for choosing our hotel for your short notice stay! We are thrilled to hear that our staff provided you with amazing service and were able to accommodate your needs. We always strive to make our guests feel welcome and comfortable during their stay. We hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and friendly. Was attentive in assisting to accommodate my elderly family member. Thank you very much.
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Raul,Thank you for your positive feedback regarding our friendly and helpful staff. We strive to provide excellent service and are glad we could assist in accommodating your elderly family member. We appreciate your kind words and hope to welcome you back in the future.