Ratings based on 436 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Christine from Ontario

Quiet retreat

Posted 24-Apr-2014
Pros: We really enjoyed our view from our porch and the ability to sit and relax there in peace and quiet. It was also nice to walk around the grounds.
Location: I would strongly recommend renting a car as it is off the beaten path. It is close to nearby exits with lots of shopping and restaurants.
We really enjoyed our stay at this resort. The staff were friendly and helpful. The pool was fabulous and the weather was awesome. We drove up to Dobbins Lookout and also climbed Camelback Mountain.
4 out of 5
Recommended
for Everyone
by John from Colorado

Sheraton Wild Horse Stay - Short Weekend

Posted 23-Apr-2014
Pros: Pools & Trails
Cons: Room Cleanliness
We stayed at the Sheraton Wild Horse Pass for the weekend. We enjoyed the pool area, pool water was very cold. The property grounds are great for long walks and exploring, but a car is needed if people want to eat outside of the hotel. The hotel is in need of some work, the carpets are very old and the rooms can use more cleaning and maintenance. The hotel has a few restaurants but the food is quite expensive. Overall, we had a nice time.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great stay!

Posted 22-Apr-2014
Pros: Staff was very welcoming all of them were smiling the entire weekend! the food was great - we ate at three different venues!!
Location: there is a casino and some outlet mall close by and the shuttle takes you there for free!
there were 4 of us on a getaway weekend and had lots of fun!
5 out of 5
Recommended
for Everyone
by A verified traveller

Wouldn't change a thing!

Posted 21-Apr-2014
From the moment we checked in our stay was absolutely perfect. All of our requests were accommodated. The staff was incredibly friendly and helpful. The hotel and the grounds are beautiful! We will definitely be back!
3 out of 5
Recommended
for Couples
by Josh from Mesa, AZ

Was hoping for better to celebrate 1st anniversary

Posted 20-Apr-2014
Pros: It was just nice to have a weekend getaway. We had breakfast in bed and rented movies. I like that it is secluded and has some nice views.
Cons: Add more staff. Pick up food outside of rooms in a timely fashion. Have a family designated area at the pool. House keeping before 1 PM.
Location: We went to the Casino and had a nice dinner. We didn't get a chance to go to the western town. There were horse rides as well.
For the room being "deluxe", I was disappointed for the amount I spent on the room. I was hoping to relax at the pool with my wife, but there were a lot of families with kids. The housekeeping didn't get to our room until 5:30 PM. Someone pee'd our spilt something in the hallway next to our room and someone from the staff placed a power fan in front of it and that spread the smell throughout the whole hallway so we smelt it on the long walk to our room. We paid for a couples massage and my wife was pleased but I walked away unsatisfied. It is a beautiful hotel and some of the staff were friendly but I will look at other resorts before coming back. It just appeared that they were light staffed and for me and my wife not usually going to resorts I was expecting better hospitality.
5 out of 5
Recommended
for Everyone
by A verified traveller

Anniversary

Posted 20-Apr-2014
Great. Had a romantic weekend. The staff was nice, room was clean. I don't want to write more.
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful resort!

Posted 17-Apr-2014
Fantastic location, easy access to everything. Beautiful resort! The perfect AZ experience.
4 out of 5
Recommended
for Everyone
by Leon from Toronto Ontario Canada

Nice resort hotel

Posted 10-Apr-2014
Pros: The staff were very friendly and very accommodating. Hotel has a good ambience in general.
Cons: It would be nice to include a grocery store in the shuttle run for those people who did not have their own vehicles.
Location: Casino is nearby Premium outlet mall is nice and close.
Great place for a family vacation. The mini bar in the room was locked we had to ask for key and they charge a 22 percent gratuity if you choose to take anything from the mini bar. This definitely discourages you from taking anything from the mini bar. Would be nice if they offer more gluten free products on their menus. We paid for an upgraded room and when we arrived there were none available they said they would try for the next night and we never heard back from them for the duration of our stay.
3 out of 5
Recommended
for Everyone
by A verified traveller

beautiful property but needs housekeeping

Posted 10-Apr-2014
Pros: it's location and the design
Cons: housekeeping and front desk level of customer service
Location: beautiful desert location and casino is right by.
our room requests were not honored. rooms weren't ready until 4:00. housekeeping forgot to clean our room one day I called the desk at 5;00 and they sent somebody quickly but she did a terrible job. housekeeping was an on going problem. when I complained about not getting the room types we requested they did nothing to try to correct it. the property is beautiful .
5 out of 5
Recommended
for Everyone
by A verified traveller from Wisconsin

Very Relaxing

Posted 8-Apr-2014
Very nice place to stay and will definitely go back. Loved the music in the lounge area Friday evening. Also enjoyed the music by the pool area on Saturday. The evening campfire was a nice time relaxing and meeting people from around the country. The morning brunches are very good, with a nice variety of food. Chef's that made Sunday morning omelets were very friendly and made great omelets. Unfortunately, the Sunday morning food line was confusing and chaotic - that could use a larger area and better flow for quests to pick out their brunch foods. Hotel in general was clean but could have been dusted better and I didn't appreciate the food platters and dirty dishes from room service sitting in the hallways.