Ratings based on 514 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 2-Aug-2014
For my first trip to the Phoenix area, I was so pleased to find this hotel waiting for my friends and me at the end or our day. The entire property is beautiful and relaxing. I'm actually looking forward to another stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from Tucson, AZ

Great Staycation resort

Posted 28-Jul-2014
Pros: Awesome regional Native American theme. The decor and furnishings were perfect in keeping with the theme.
Cons: Keep in mind this is a family resort so if looking for an adult getaway, this might not be the place. There were children at the resort.
Location: Outlet shopping mall and casino gaming very close by. Also on the property is a Western theme attraction park(?)with restaurants and entertainment.
Ideal location not that far from the freeway. Perfect and secluded with so much nearby. Outlets and casino are a shuttle ride and just minutes away. If you choose to stay in, there's a spa and golf on the property. A nice boat ride to a West theme area is another bonus!
5 out of 5
Recommended
for Everyone
by A verified traveller from peoria az

Beautiful

Posted 22-Jul-2014
Can't wait to go back. So peaceful and beautiful.
5 out of 5
Recommended
for Everyone
by A verified traveller from Chandler

Great hotel!!!!!!!!!

Posted 20-Jul-2014
We were pleasantly surprised with how much we liked this hotel. It was very clean, comfortable and the staff were extremely friendly. Would recommend this hotel to anyone.
5 out of 5
Recommended
for Families
by A verified traveller from Denton, TX

The hotel and amenities were absolutely delightful

Posted 14-Jul-2014
Pros: Activities and amenities
Cons: Some carpeting could be replaced.... i.e. hallways....
Location: The location was nice... off the beaten path and quiet.
The staff was extremely accomodating and also very friendly and interactive with my children... lots to do!
5 out of 5
Recommended
for Everyone
by A verified traveller from Denver

Great Service

Posted 9-Jul-2014
Pros: This property is BEAUTIFUL, BEAUTIFUL, BEAUTIFUL, BEAUTIFUL, BEAUTIFUL!!! :-)
Cons: The pool water needs to be cold! The pool temps were nearly hot tub warm. :-( Not great when you need to cool off from the AZ heat.
Location: Location is great. Golfing, dining, shopping, spa, horseback riding, Old Western Shows, and gambling.
This property is BEAUTIFUL, BEAUTIFUL, BEAUTIFUL, BEAUTIFUL, BEAUTIFUL!!! Service is impeccable, staff is kind (especially the Bellmen!!), and there is a great shuttle system to the golf courses, Horseback Riding, the Casino, Spa, Rawhide Western Town, the Outlet Mall. Fast and efficient!! Our room was incredible!! So spacious and modern! Very clean! We thoroughly enjoyed our stay at this property!! We would definitely come back!
1 out of 5
by A verified traveller from California

Don't stay at Sheraton Wild Horse Pass!

Posted 2-Jul-2014
Pros: NOTHING
Cons: If Expedia and Sheraton Wild Horse Pass can't fulfill their customer's requirements, then don't book the room and don't take the money.
Location: There are plenty of other hotels and booking services that will give me what I require. There won't be a next time for Expedia or any Sheraton Hotel.
We used Expedia to book the room. We wanted a KING bed. It was not a request. It was a requirement. Expedia and Sheraton Wild Horse Pass took my money and gave me 2 double beds.
3 out of 5
by A verified traveller

Posted 29-Jun-2014
No access to the pool at the spa even with the $20 resort fee. Rip off.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Great for the most part

Posted 18-Jun-2014 on Hotels.com
My only complaints were that pool service was extremely slow and not enough umbrellas. I also used a debit card instead of a credit card, the gentleman at the front desk said there is a $100 hold deposit but it ended up being a $300 deposit instead. I also called and requested a copy of my receipt be emailed to me twice and I still haven't seen it. Other then that stuff the stay was good room was clean, customer service in the restaurant was good, pools were nice and I liked the location. First time I requested my receipt I didn't get it, 2nd time I requested my receipt I got someone else's, I requested it for a 3rd time today still waiting on a response. Just to clarify
4 out of 5
Recommended
for Everyone
by David from Glendale, Az.

Great hotel in the desert

Posted 15-Jun-2014
Pros: Close proximity too many activities.
Cons: A mini fridge with more room.
Location: Great location
This was an excellent getaway for my wife's birthday. We enjoyed the Casino, Rawhide, and the pool. We would definitely come back and enjoy this great resort.