Exterior

Reviews of Marriott Phoenix Resort Tempe at The Buttes

4 out of 5
Marriott Phoenix Resort Tempe at The Buttes
2000 W Westcourt Way, Tempe, AZ

Reviews

8.2

Very good

Rating 10 - Excellent. 538 out of 1010 reviews" "
Rating 8 - Good. 215 out of 1010 reviews" "
Rating 6 - Okay. 115 out of 1010 reviews" "
Rating 4 - Poor. 77 out of 1010 reviews" "
Rating 2 - Terrible. 65 out of 1010 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald, Mesa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night but it was very enjoyable!
Stayed 1 night in Mar 2024

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities. Wonderful pools and staff.
Stayed 1 night in Mar 2024
Response from The Buttes on Mar 28, 2024
On behalf of the entire hotel team, I want to thank you for sharing your ratings and kind words regarding your stay at The Buttes.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your ratings have been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your ratings.We hope to welcome you again soon!

6/10 Okay

Matthew

Travelled with family
Liked: Amenities
Rooms were a little dirty and out dated.
Stayed 2 nights in Mar 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the friendly staff. The great views of the Tempe Az. The food and drinks too!!!
Response from The Buttes on Mar 19, 2024
On behalf of the entire hotel team, I want to thank you for sharing your ratings and kind words regarding your stay at The Buttes.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your ratings have been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your ratings. We are delighted to note that our property renovations will be completed by 2025 as well!We hope to welcome you again soon!

10/10 Excellent

Anthony, Rancho Cucamonga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, quiet property. The area to the north is kind of sketchy. The immediate area and ball park adjacent are good. The front lobby staff and cleaning crew were nice and polite. No the same for the lobby bar.
Stayed 4 nights in Mar 2024
Response from The Buttes on Mar 19, 2024
On behalf of the entire hotel team, I want to thank you for sharing your ratings and kind words regarding your stay at The Buttes. However, I do sincerely apologize to hear our bar staff was inconsistent in delivering service to the standards we uphold. I have notified the according manager. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your ratings have been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your ratings. We are delighted to note that our property renovations will be completed by 2025 as well!We hope to welcome you again soon, with a fresh look, and assured friendly service.

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Buttes on Mar 17, 2024
On behalf of the entire hotel team, I want to thank you for sharing your ratings regarding your stay at The Buttes.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your ratings have been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your ratings.We hope to welcome you again soon!

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and unique and quiet. We will come back. Didn’t get to use the pools but thought they were awesome.
Stayed 1 night in Mar 2024

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
Carpet was wet in my first room and then again in the second room I was assigned. No cold water in the shower in the morning. For a Marriott property it did not live up to standards
Stayed 2 nights in Mar 2024
Response from The Buttes on Mar 9, 2024
Thank you for taking the time to share your feedback with us.Your comments have been relayed to our team. We are very sorry you experienced each issues and suggestions you've reported here.We certainly understand your perspective with the current state of our rooms/overall property. Renovation plans are underway to improve various aspects, from floor to ceiling. Your insights are invaluable, and we are committed to ensuring a more comfortable and enjoyable stay for our guests.I sincerely apologize for the issues you've raised, and assure you we will take measures to correct this. We understand that first impressions are crucial, and we are genuinely sorry that we fell short of your expectations on this occasion due to our appearance.We hope your faith in the Marriott brand has not faltered, and hope one day you'll return to experiences the changes we've made in 2025.Thank you so much once more for your time, and for having stayed with us.

4/10 Poor

Howard

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Broken hanger Toilet not working 2 calls to front desk—no follow-up Dusty/Dirty room—must have been the worst room in the facility (reservation placed with Experia on 1/22/24) Shower floor slippery—no decals No grab bar in shower Room location at very end of facility—major walk just to get to the restaurants and lobby Kleenex not popped up Registration desk did not give us a map of the facility—had to get it from the parking valet Only 3 bath towels and 2 hand towels Iron did not work
Stayed 3 nights in Mar 2024
Response from The Buttes on Mar 9, 2024
Thank you for taking the time to share your feedback with us.Your comments have been relayed to our team. We are very sorry you experienced each issues and suggestions you've reported here.We certainly understand your perspective with the current state of our rooms/overall property. Renovation plans are underway to improve various aspects, from floor to ceiling. Your insights are invaluable, and we are committed to ensuring a more comfortable and enjoyable stay for our guests.I sincerely apologize for the issues you've raised, and assure you we will take measures to correct this. We understand that first impressions are crucial, and we are genuinely sorry that we fell short of your expectations on this occasion due to our appearance.We hope your faith in the Marriott brand has not faltered, and hope one day you'll return to experiences the changes we've made in 2025.Thank you so much once more for your time, and for having stayed with us.

8/10 Good

sharon

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from The Buttes on Mar 6, 2024
Thank you for taking the time to share your feedback with us.Your comments have been relayed to our team. We are very sorry you experienced each issue you've reported here.We certainly understand your perspective with the current state of our rooms/overall property. Renovation plans are underway to improve various aspects, from floor to ceiling. Your insights are invaluable, and we are committed to ensuring a more comfortable and enjoyable stay for our guests.I sincerely apologize for the issues you've raised, and assure you we will take measures to correct this. We understand that first impressions are crucial, and we are genuinely sorry that we fell short of your expectations on this occasion due to our appearance.We hope your faith in the Marriott brand has not faltered, and hope one day you'll return to experiences the changes we've made in 2025.Thank you so much once more for your time, and for having stayed with us.

6/10 Okay

Ron

Travelled with partner
Liked: Cleanliness, staff & service
I think that the property could use some up to date upgrades. The facility shows its age. Only one hot tub works. Poor lighting on step areas made for night time navigation unsafe. Employees were awesome. Very friendly and professional. This facility’s high point I thought was the fitness room. It’s very nice.
Stayed 3 nights in Feb 2024
Response from ky on Feb 25, 2024
Thank you so much for your compliments to our staff. This feedback truly is what keeps them going, and your words go a long way. We are delighted to know they were able to positively impact your stay. We genuinely appreciate your feedback and we deeply regret to hear about your dissatisfaction about the current state of our property. We truly understand how that would affect your trip.Please accept our sincere apologies for any inconvenience this may have caused.We understand that first impressions are crucial, and we are genuinely sorry that we fell short of your expectations on this occasion.We hope you might consider giving us another opportunity in the future to showcase the improvements we are making, as we hope to complete renovation by 2025.

10/10 Excellent

Nanette

Stayed 4 nights in Feb 2024
Response from fom on Feb 15, 2024
On behalf of the entire hotel team, I want to thank you for sharing your ratings regarding your stay at The Buttes.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your ratings have been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your ratings.We hope to welcome you again soon!Warm regards,Katarina Front Office ManagerThe Buttes

6/10 Okay

sanjeev

Travelled with family
it was.....nice. but rooms were dated and noisy
Stayed 2 nights in Jan 2024
Response from ky on Feb 25, 2024
We genuinely appreciate your feedback and we deeply regret to hear about your dissatisfaction about the current state of our property. We truly understand how that would affect your trip.Please accept our sincere apologies for any inconvenience this may have caused.We understand that first impressions are crucial, and we are genuinely sorry that we fell short of your expectations on this occasion.We hope you might consider giving us another opportunity in the future to showcase the improvements we are making, as we hope to complete renovation by 2025.

10/10 Excellent

christopher m

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roxy with guest relations and Melissa at the front desk were amazing! They took care of us on our special anniversary weekend and we can’t thank them enough! Marriott is lucky to have these two individuals who care about their guests so much. 😀
Stayed 3 nights in Feb 2024
Response from KY on Feb 4, 2024
On behalf of the entire hotel team, I want to thank you for sharing your ratings and delightful comments regarding your stay at The Buttes.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your ratings has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your ratings.We hope to welcome you again soon!Warm regards,Katarina Front Office ManagerThe Buttes

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
The entire staff was very sweet to my family. We felt like we were on vacation for one night, I will be back!
Stayed 1 night in Dec 2023
Response from Katarina on Jan 27, 2024
Eric, Wow- Thank you so much for your heartwarming compliments! We're thrilled to hear you had a lovely time and that our team members had such a positive impact on your experience. Your kind words mean a lot to us, and we'd be absolutely delighted to welcome you back, especially as we embark on our exciting renovations. Your feedback will surely bring smiles to the entire team! It truly is what keeps us going.Thank you again for taking the time to provide us your feedback. We hope to see you again to soon, with a new look! Warmly, Katarina Yenkala, Assistant Front Office ManagerThe ButtesMARRIOTT HOTELS

10/10 Excellent

Creston

Travelled with group
Liked: Staff & service
Beautiful setting, wonderful staff Property is old and needs upgrade Three star rooms
Stayed 1 night in Jan 2024
Response from Katarina - Assistant Front Office Manager on Jan 23, 2024
On behalf of the entire hotel team, I want to thank you for sharing your ratings and honest feedback regarding your stay at The Buttes.While we are currently undergoing renovation to improve our rooms, we understand where you are coming from. It is always encouraging to hear positive feedback otherwise, particularly when it comes from those who matter the most – you! Your ratings has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your ratings.We hope to welcome you again soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience and beautiful hotel
Stayed 1 night in Jan 2024
Response from Katarina - Assistant Front Office Manager on Jan 23, 2024
William, On behalf of the entire hotel team, I want to thank you for sharing your ratings regarding your stay at The Buttes.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your ratings has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your ratings.We hope to welcome you again soon!

10/10 Excellent

robert

Travelled with partner
Stayed 1 night in Jan 2024
Response from Katarina - Assistant Front Office Manager on Jan 23, 2024
On behalf of the entire hotel team, I want to thank you for sharing your ratings regarding your stay at The Buttes.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your ratings has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your ratings.We hope to welcome you again soon!

2/10 Terrible

Angel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Kevin Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Jobinesh Purushothaman, Foster City

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is an age old property. The pictures that you see in booking sites or hotel website doesn’t reflect the current state of the property. The staffs are good. Otherwise I didn’t find anything positive in this property.
Stayed 2 nights in Dec 2023

4/10 Poor

Brian

Stayed 1 night in Dec 2023

10/10 Excellent

Darrin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Rosalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room we got was facing the freeway so it was very noisy. The room also smelled musty. We did however love the staff and service.

10/10 Excellent

Dwayne

Stayed 1 night in Dec 2023

8/10 Good

scott

Liked: Cleanliness, staff & service
Response from fom on Feb 15, 2024
On behalf of the entire hotel team, I want to thank you for sharing your ratings regarding your stay at The Buttes.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your ratings have been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your ratings.We hope to welcome you again soon!Warm regards,Katarina Front Office ManagerThe Buttes

10/10 Excellent

Jack

Stayed 1 night in Dec 2023

8/10 Good

Cassidy

Liked: Staff & service
Room was dated, property was pretty and food was good.
Stayed 1 night in Dec 2023

8/10 Good

Sargis

Travelled with partner
Liked: Cleanliness, amenities
Response from FOM on Feb 15, 2024
On behalf of the entire hotel team, I want to thank you for sharing your ratings regarding your stay at The Buttes.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your ratings have been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your ratings.We hope to welcome you again soon!Warm regards,Katarina Front Office ManagerThe Buttes

2/10 Terrible

Laura

Stayed 1 night in Dec 2023

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I live here and this is one of my most favorite places to put quests and I have stayed here for many years for getaways and used for business meetings and conferences. It has only improved over the years , the setting is breathtaking and the staff , every single person went above and beyond and they were a delight! The pools are incredible and the hidden jacuzzis built into the rocks. The views are stunning! You cannot go wrong here! Stay here!
Stayed 1 night in Nov 2023

10/10 Excellent

Brian

Stayed 3 nights in Sep 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

sari

Travelled with partner
Liked: Staff & service, amenities
It’s old. The air conditioning was very loud & toilet so low to the ground. Like for a toddler.
Stayed 2 nights in Nov 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area of this hotel is gorgeous. The food at the various restaurants was delicious. It gives off a 1950/60's glamor vibe. Clearly they have put some effort into modernizing, but the carpets in the main hallways need replacing. Also, the landscaping needs some water, and clean up. Otherwise, we had an amazing say!
Stayed 1 night in Nov 2023

10/10 Excellent

RECHEA D.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property. Once I relocate I will have this property for my staycation
Stayed 1 night in Oct 2023

8/10 Good

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
About 10 minutes from Phoenix airport so convenient and 10 min from ASU. Not that many options for restaurants but the drive to Scottsdale is about 15min.
Stayed 2 nights in Oct 2023

4/10 Poor

Joseph

Liked: Staff & service
Disliked: Cleanliness, room comfort
Below average
The water slide closes around check in time, and doesn’t open until 11am… when you’re expected to check our. So my son didn’t get to experience that. For $300 the beds were very motel 6ish. My carpets were stained with what looked like blood? Felt like a dirty cheap hotel to me. I guess the restaurant was nice if you want to stay at a place for the restaurant.
Stayed 1 night in Oct 2023

8/10 Good

Mary, Boise

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our room had some disrepair in drywall access panel and dim lights. We had heard this was an amazing place and were disappointed in our room. The staff was extremely good. The breakfast we had at the hotel was very good and great service.
Stayed 2 nights in Oct 2023

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the pool area- 2 pools with waterfalls, 3 jacuzzis in nice spots with views. Very unique design-built within mountain- lobby is beautiful -great view, nice place for breakfast with great atmosphere and view, out standing service from server-very friendly. Top of the rock restaurant fine dining was outstanding with great view. Room was fine. Fast food places like chipotle and Panda Express very close.
Stayed 2 nights in Oct 2023

10/10 Excellent

Nelson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Christy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
With the freeway being near the hotel I could hear all the traffic throughout the night. For how expensive the hotel is I don’t agree with there being a parking fee & a resort fee. I didn’t even use the resort portion yet still had to pay. Rooms were decent but outdated. 6/10
Stayed 1 night in Sep 2023

10/10 Excellent

Dory

Business traveller
Liked: Cleanliness, staff & service, room comfort
Beautiful Location
This is an older resort so is a little rough around the edges. The setting is beautiful and I loved the saltwater pool. The room was clean and parking was good. They also have a coffee shop for a quick coffee to go. Ordered room service for breakfast, and the food was mediocre.
Stayed 1 night in Sep 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Nice place to stay. Food at Top of The Rock restaurant was good. Pool was nice, but several of the hot tubs were not working which was unexpected.
Stayed 2 nights in Sep 2023

10/10 Excellent

Brown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 3 nights in Sep 2023

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good stay. The staff were so kind. The property is aging a bit, but the beds are comfortable and the pool is really nice.
Stayed 1 night in Sep 2023

10/10 Excellent

Sharen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay!
Beautiful property and wonderful friendly staff. The rooms were great but beds are tiny and they didn’t have roll away beds. Overall a great experience!
Stayed 2 nights in Sep 2023

8/10 Good

Garrett

Stayed 1 night in Sep 2023

10/10 Excellent

Mike

Stayed 1 night in Jul 2023