Lobby

Reviews of Rodeway Inn Phoenix North I-17

2 out of 5
Rodeway Inn Phoenix North I-17
2735 W Sweetwater Ave, Bldg B, Phoenix, AZ

Reviews

3.6
Rating 10 - Excellent. 68 out of 1001 reviews" "
Rating 8 - Good. 59 out of 1001 reviews" "
Rating 6 - Okay. 84 out of 1001 reviews" "
Rating 4 - Poor. 108 out of 1001 reviews" "
Rating 2 - Terrible. 682 out of 1001 reviews" "

3.6/10

Cleanliness

4.2/10

Staff & service

3.0/10

Amenities

3.4/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No linen to shower not organized ran down not a safe area
Stayed 2 nights in Apr 2024
Response from Manager on Apr 16, 2024
Hello David, We regret to hear about the challenges you encountered during your stay. Your feedback is valuable, and we appreciate you bringing these matters to our attention so we can improve our services. Should you wish to discuss your experience further, please reach out to our management team for assistance.

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely unsafe feeling. Appeared to be unmitigated illegal activity in the parking lot. No TV or furniture or sheets on the bed or running water in the room. Looked like some rooms did not even have doors on the hinges. It reminded me of Amsterdam in the show The Wire. I cannot overstate how shockingly disgusting this hotel is. It doesn't make sense to me that it is even open for reservations from the general public.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 12, 2024
Hello John, We are sorry to hear about your experience and appreciate your feedback. Guest safety is a top priority for us, and we take all concerns seriously. We encourage guests to report any suspicious activity to the authorities. We regret any inconveniences you faced during your stay and hope you will reach out to management directly to address your concerns further.

2/10 Terrible

Daniel

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on Apr 10, 2024
Hello Daniel, We appreciate you choosing our hotel for your stay. Please don't hesitate to contact us directly with any further feedback to help us improve our services for future visits.

2/10 Terrible

Aspen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was kicked out after i payed the night. My stuff was packed up and was sitting in the office when i got off work.... i had to beg for even a room for the night. Had no pillows or a working tv i had been on the property for almost a week at that point
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Aspen, We regret to hear about your experience and appreciate you sharing your feedback with us. We encourage you to reach out to our management team directly to discuss the circumstances surrounding your stay further. Your comfort and satisfaction are of utmost importance to us, and we strive to address all concerns appropriately.

2/10 Terrible

Cathleen

Travelled with family
Dirty rooms and no towels in room. Roaches in room. A lot of shady activity around hotel from locals.
Stayed 1 night in Apr 2024
Response from Manager on Apr 4, 2024
Hello Cathleen, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

Fred

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was unacceptable. Took a look at room and immediately left. Cannot get refund. Very disappointed.
Stayed 1 night in Apr 2024
Response from Manager on Apr 4, 2024
Hello Fred, We are sorry to hear about your experience. Should you require further assistance, please feel free to contact our management team for resolution. Your feedback is essential for our continued improvement.

2/10 Terrible

matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Well I paid on line got to property to check in and nobody was in lobby I waited for 45 minutes and left so I paid $80 for a room and never could check in and still can’t get ahold of anybody but they can send me this to give review wow I’m raging mad
Stayed 1 night in Mar 2024
Response from Manager on Apr 3, 2024
Hello matthew, We apologize for the inconvenience you experienced during check-in. Please feel free to reach out to our management team directly to discuss your concerns further. Thank you for sharing your feedback with us.

2/10 Terrible

PENNY

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as I pulled up, I immediately tried calling to cancel. Homeless ppl were hanging around , as were females that were there for we know what, and other ppl in line to complain and want their money back. Terrible and dirty! Inside "lobby" wasn't available, staff children were in there hanging out and it was a mess! AND I WAS GOING TO BE CHARGED $130 FOR A ROOM??? DEFINITELY DO NOT STAY HERE!!
Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Hello PENNY,We appreciate your feedback and apologize for any inconvenience you experienced. Our team strives to provide a safe and clean environment for all guests. We encourage you to reach out to our management team directly to address your concerns fully. Thank you for sharing your experience with us.

2/10 Terrible

Glen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel SHOULD NOT BE AVAILABLE VIA Expedia. I have sent a separate email to Expedia Customer Service with photos of the room depicting a broken door which did not lock properly, floors rotting with dangerous loose floor boards, shower with no shower head, no pillows on bed, sheets not washed , no TV signal or internet working....when the management said they could not locate any pillows for the room I checked out and paid for a room elsewhere. This is a dangerous place for any Expedia customers to potentially find themselves subject to theft or worse physical harm!!
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Glen, We take all feedback seriously and urge guests to contact management for swift resolution of any concerns. Our team appreciates the information shared and will ensure measures are taken to enhance guest experiences.

2/10 Terrible

Cassie

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible service and too many crackheads
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Cassie,We value all guest feedback and apologize for any inconvenience experienced during your stay. Your comments will be shared with the team for review and improvement. Please feel free to reach out to our management team directly to further discuss your concerns. Thank you for bringing this to our attention.

2/10 Terrible

Divya

Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Divya, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us directly with any specific feedback so we can address your concerns and make improvements for the future.

2/10 Terrible

joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Mar 19, 2024
Hello joseph, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any feedback you may have so we can address any issues. We value your input.

2/10 Terrible

Fritz

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't stay there because the room key wasn't working, too many homeless people walking around, long time checking in but cancel the stay. I had requested for a refund. I reported to Expedia office. Thank you.
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Fritz,We appreciate your feedback and apologize for any inconvenience you experienced. Feel free to contact our management directly to address any concerns regarding your refund request. Thank you for bringing this to our attention.

2/10 Terrible

Jaime

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst place i have ever booked. Upon arrival lines were out the door and not for good reasons. Checked in went to the room and it was absolutely awful. No sheets or bedding on the bed room is filthy and smells like cigarettes. Just an absolute mess and so unsafe. Long story short my fiance and I didn’t even stay there. Walked out and checked out of there faster than what it would take to tie your shoes. Will never book there again and would suggest you take your money elsewhere for something that’s worth it!! Definitely DO NOT recommend!!
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Jaime,We are sorry to hear about your disappointing experience. We take all feedback seriously and will address your concerns with our team. Thank you for sharing your feedback, as it helps us continue to improve our services for all our guests. Your satisfaction is important to us, and we hope this matter can be further addressed.

2/10 Terrible

Fritz

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Fritz,We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us directly so we can address any concerns you may have.

2/10 Terrible

Thomas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole property is run down. Rooms are in disrepair. Broken doors, broken toilet, burns in blankets, no towels, no garbage cans, no TV remote, holes in ceiling and walls. Would like a refund. We did not stay. Drove to Prescott Valley and found another room.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Thomas, We appreciate your feedback and regret to hear about your experience. We encourage guests to reach out to our management team directly to address any concerns with their stay. It is important for us to ensure all guests have a comfortable stay.

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very sketchy. Lots of strange people in the parking lot. I did not feel safe. I had a reservation, but it was cancelled and I stayed somewhere else.
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Mark, We take all feedback seriously and are sorry to hear about your experience. Your safety is our top priority, and we work hard to maintain a secure environment for all guests. We recommend reaching out to our management team directly to discuss your concerns further.

2/10 Terrible

jeremy, NORCO

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Lots of crime and just a bad area, I didn’t stay, the staff was nice enough to give me a refund.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 13, 2024
Hello jeremy, We're sorry to hear about your experience and appreciate the feedback. Our team is always here to assist our guests with any concerns they may have during their stay. If you have any further questions or need assistance, please don't hesitate to reach out to our management team for further assistance.

2/10 Terrible

Gary

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Gary, We're sorry to hear that your experience didn't meet your expectations. Please reach out to us directly to discuss your concerns further so we can address them accordingly.

2/10 Terrible

Sarah

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
It was entirely disgusting. The floor was sticky, the door was all busted and there were no safety latches for use while inside, only the deadbolt. The bathroom door was half gone. There was no microwave or refrigerator, and the ac didn’t work. There were no towels. It basically appears that the housekeepers changed the sheets (maybe) or maybe just remade the bed and put new soap. When I checked in, I waited 10 mins bc other guests had gone up there to change rooms, both in front of, and behind me. It basically seemed like the entire place was just dilapidated and no one working seemed to care that much. The pictures misrepresent the unit in the worst way. Someone tried to get into my car overnight and tripped the alarm, I saw them walking around after the alarm went off and I reset it. Two different trash trucks come by to empty the 3 nearby dumpsters, around 2am and 4am, which was incredibly loud. It just all around really really sucks. Unless you don’t have enough money to go anywhere else, don’t stay here.
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Sarah, We are sorry to hear about your experience. We take all feedback seriously and have shared your comments with the management team for further review. We strive to provide a comfortable stay for all our guests and regret if we fell short in meeting your expectations. Your insights help us improve our services, and we appreciate you bringing them to our attention.

2/10 Terrible

DAVID

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They never clean my room,not even one time, toilet in bad shape, not happy at all, I stayed because have no option
Stayed 4 nights in Mar 2024
Response from Manager on Mar 12, 2024
Hello DAVID, We are sorry to hear about your experience and appreciate your feedback. Guest satisfaction is important to us, and we apologize for any inconvenience caused during your stay. We encourage you to reach out to our management to address your concerns directly. Your feedback helps us improve our services for future guests.

2/10 Terrible

Raymond

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible condition
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Raymond,We're sorry to hear about your experience. We encourage you to reach out to our management team directly to discuss your concerns further. Your feedback is valuable to us as we work to improve our services. Thank you for bringing this to our attention.

2/10 Terrible

Kassandra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the nastiest motel I have ever stayed in. No towels upon arrival took 12 hours to get towels. Unable to watch TV. Wall plugs don’t work, floors are nasty. Hot water is limited. Mini fridge doesn’t work. Only provided with two pillows for king size bed. Curtains aren’t hung correctly. Loud and noisy all through the night. Dope motel. Door to bathroom doesn’t close properly. This is so gross
Response from Manager on Mar 9, 2024
Hello Kassandra,We appreciate you taking the time to share your experience with us. We encourage guests to reach out during their stay to address any concerns so we can assist in ensuring a more comfortable visit. Your feedback helps us improve our services for all our guests.

2/10 Terrible

Brenda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was drug deals going on - there was some one else in the room I was assigned, I actually didn’t stay there because I didn’t feel safe!!!
Stayed 1 night in Feb 2024
Response from Manager on Mar 6, 2024
Hello Brenda, We take security concerns seriously and will investigate this matter further. Your safety and comfort are our top priority. We encourage you to reach out to management directly with any additional details you may have regarding your experience at our hotel.

2/10 Terrible

Sulaiman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst hotels I have ever seen, there is no place to sleep and rest, every room smells very dirty.
Stayed 1 night in Feb 2024
Response from Manager on Mar 5, 2024
Hello Sulaiman, We appreciate your feedback and regret to hear about your experience. Our team is dedicated to providing a comfortable stay for all guests. Should you have further concerns, we recommend reaching out to our management directly for assistance. Thank you for sharing your thoughts with us.

2/10 Terrible

Roger, Spokane Valley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
terrible
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Roger,We're truly sorry to hear you had a less-than-perfect experience and appreciate your feedback. Your comments will be useful for our ongoing efforts to enhance our guests' stay. Please contact our management team directly to discuss your concerns further.

2/10 Terrible

Christian

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This is probably the worst hotel I’ve ever stayed in in my life, and I’ve been in some not so good ones traveling for my work. Room smelled, like a mix of smoke and bleach. The smell was so bad that it made me sick to my stomach. Comforter had cigarette burns. No phone in the room. The bathroom floor was flooded, and the door to the bathroom was off the hinges with holes punched in it. There’s a lot of homeless, and drug addicts on and around the premises at any giving time. The outside was riddled with drug paraphernalia. It was bad. Don’t stay here if you’re looking for a decent place to stay.
Stayed 2 nights in Feb 2024
Response from Manager on Mar 2, 2024
Hello Christian,We appreciate you taking the time to share your feedback with us. We take all comments seriously and aim to improve our services continually. For any concerns regarding your recent stay, please feel free to contact our management team directly. Thank you for bringing this to our attention; we are always looking for ways to enhance our guests' experiences.

2/10 Terrible

Christy

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely horrible motel. Do not stay here. The rooms are unsafe, dirty, moldy, blood on walls, graffiti inside room on walls, punched out holes in walls and doors, gang members and people doing drugs outside in the parking lot. Loud music in the surrounding rooms. Fire alarm was pulled off ceilings with wires exposed. Door did not lock. Pillows didn’t have pillow cases and were moldy and soiled. Worst hotel I have ever checked into. We left within a few minutes of checking in. Do not stay here. This place should be shut down immediately.
Stayed 2 nights in Feb 2024
Response from Manager on Mar 2, 2024
Hello Christy,We're sorry to hear about your experience. We value our guests' feedback and take all reviews seriously. It's important to us that our guests feel safe and comfortable during their stay. Please contact our management team directly to address these concerns further. Thank you for bringing this to our attention.

2/10 Terrible

Vincent N

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hangout for druggies. Stay away!
Response from Manager on Mar 2, 2024
Hello Vincent N,We take all feedback seriously and encourage guests to report any concerns during their stay. We strive to provide a safe and enjoyable environment for all our guests. Thank you for bringing this to our attention.

2/10 Terrible

Krystle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on Mar 2, 2024
Hello Krystle,We're sorry to hear you didn't fully enjoy your stay. Please contact us directly to discuss any concerns you may have had during your visit. We value your feedback and would like to address any issues promptly for future guests.

2/10 Terrible

Oji

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dont stay here
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Oji, We're disappointed to hear about your experience and will address this with our team for improvements. Your feedback is valuable for enhancing our guest satisfaction.

2/10 Terrible

paul

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
horrible to work with, not friendly
Stayed 5 nights in Feb 2024
Response from Manager on Feb 29, 2024
Hello paul, We apologize for any inconvenience you experienced during your stay. Your feedback will be shared with our team for improvement. Thank you for bringing this to our attention.

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Sorry to be so negative, but this hotel is awful. Reception was behind a plastic screen. Curtains were dangling from hangars. There is no internet in rooms. There was a line of people waiting for rooms at 4:00 pm when I arrived. The person behind the screen said he had no idea when rooms would be ready. There were people lingering in stairwells who were not staying at the hotel engaged in drug use. The place was dirty and neglected. I didn’t stay. Needs lots of improvement to justify the price.
Stayed 4 nights in Feb 2024
Response from Manager on Feb 29, 2024
Hello John, Thank you for sharing your feedback with us. We regret to learn about your experience and are disappointed that you did not enjoy your stay. We strive to provide a comfortable environment for all guests and your comments will be shared with the appropriate teams for further review and improvement opportunities. We appreciate your insights on areas that we can enhance to better meet our guests' expectations.

2/10 Terrible

Joel

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really bad! Should be shutdown! Lots of drugs going on in the parking lot. Holes in the hotel rooms. Graffiti in the rooms. No AC. Smoke detectors broken. Couldn't close the door to the room. How can they be in business? Lots of people walking around the parking lots. Super loud.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 29, 2024
Hello Joel, We are disheartened to hear about your experience. Your feedback is valuable, and we encourage guests to contact management directly to address such concerns effectively. Rest assured that we take guest feedback seriously and continually strive to provide a safe and comfortable environment for all our guests.

2/10 Terrible

George

Disliked: Cleanliness, staff & service, property conditions & facilities
O towels no toilet paper
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello George, We apologize for any inconvenience you experienced during your stay. Your feedback will be shared with our team for improvement. If you have any further concerns, please reach out to our management team directly for assistance.

2/10 Terrible

Chester

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not book this property. Expedia lists this motel as available but the property itself apparently gets no reservation info. We went to check on only to find we had no reservation there. The guy working there said this happens everyday, all from b expedia bookings . There was another lady there in the phone with expedia with the same issue. Also, this area is not good. Save time and trouble and book a different hotel. That being said, expedia refunded us the stay with no problem. Just sucked having to find a new hotel on the fly.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 28, 2024
Hello Chester, We apologize for any inconvenience you experienced during your stay. Our reservations team is working diligently to ensure all booking platforms are synchronized. Your feedback has been noted and will be shared with the team for further review. We hope this incident does not deter you from considering us in the future.

2/10 Terrible

Raeef

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a crack area and a crack hotel. We didn’t even check in and a lot of people was asking about their money back, but they was refusing to give their money back and they kick us out. Definitely not gonna go there again.
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Raeef, We regret to hear about your experience and appreciate your feedback. We strive to ensure the comfort and safety of all our guests. Any concerns regarding refunds should be addressed directly with management. Your feedback helps us improve our services for future guests.

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Eddie,We are delighted to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another enjoyable stay.

4/10 Poor

Antoinette

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Antoinette, We're sorry to hear that your experience didn't meet your expectations. Please reach out to us directly with any specific feedback you may have so we can address it accordingly. We value your insights and hope to welcome you back in the future.

2/10 Terrible

Lorena

Travelled with group
Disliked: Amenities
It was a horrible place.
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Lorena, We value all feedback from our guests and we're sorry to hear about your experience. Please reach out to our management team with further details so we can address any concerns you may have. We strive to provide excellent service to all our guests.

2/10 Terrible

Patrick

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Patrick, We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly with any feedback you may have regarding your stay with us. We value your input and hope to have the opportunity to better serve you in the future.

2/10 Terrible

Satnarine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Hello Satnarine, We're sorry to hear that your stay did not meet your expectations. Please don't hesitate to contact us directly to discuss any concerns you may have experienced during your time with us. We value your feedback and would like to address any issues you encountered.

2/10 Terrible

Erin

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property owner was yelling at other guests for using basic hotel amenities(such as turning on the tv in their room), staff was unhelpful and giving new guests keys to occupied rooms. The entire property was filthy, there was trash and drug paraphernalia littering the grounds, and there was open illegal drug use as well as guests openly selling drugs on the property. My family did not feel safe here and we will never book here again.
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Hello Erin, We are sorry to hear about your experience. The safety and well-being of our guests is our top priority, and we take all feedback seriously. We recommend reaching out to hotel management directly to address your concerns and discuss your experience in more detail. Your feedback is valuable to us as we continuously strive to improve our services.

2/10 Terrible

Israel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't even checked in.
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Israel,We apologize for any inconvenience you experienced. If you would like to discuss your concerns further, please reach out to our management team.

2/10 Terrible

Ali

Business traveller
Disliked: Amenities
Everything is broken and people are smoking everything and everywhere
Stayed 1 night in Feb 2024
Response from Manager on Feb 16, 2024
Hello Ali,Thank you for sharing your feedback with us. We apologize if your experience did not meet your expectations. Our team is consistently working to uphold the highest standards of cleanliness and address any technical issues promptly. We encourage guests to report any concerns during their stay so we can assist accordingly. We appreciate your valuable input as it helps us improve our services.

2/10 Terrible

Jacob

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt even stay there and they refused to refund my money.
Stayed 1 night in Dec 2023
Response from Manager on Feb 17, 2024
Hello Jacob, We apologize for any inconvenience you may have experienced. As our records indicate, your reservation was non-refundable according to the terms and conditions agreed upon at the time of booking. If there are any further concerns, we recommend reaching out to our management team directly for further assistance.

2/10 Terrible

Patrick

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly dirty, and UNSAFE! A lot of homeless people in the hotel and outside the door. I requested to change to another room since there were two homeless guys sleeping outside the room I got, and the front desk said that wouldn’t affect the room inside. During the night we stayed, there were THREE times different people tried to kicked in the door!!! DO NOT stay here if you value your life!!! Again, DO NOT stay here!!
Response from Manager on Feb 13, 2024
Hello Patrick, Thank you for sharing your feedback with us. We take the safety and cleanliness of our hotel very seriously. We apologize for any inconvenience you experienced during your stay. Our team works diligently to address any concerns promptly. We encourage guests to contact management directly if they encounter any issues, as they can provide immediate assistance. We appreciate your feedback and will use it to improve our services.

2/10 Terrible

Stephan

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolute dump. Fixtures missing from ceilings. No towels what so ever. From door security lock missing. Three enormous holes in bathroom door. Dirty pillowcases. Couch is totally worn and trashed. The TV has no signal. And to think, for all of the above mentioned issues, I spent $100!
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Stephan,We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will address these concerns with the appropriate teams to ensure improvements are made. We strive to provide a comfortable and enjoyable experience for all our guests. Thank you for bringing this to our attention.

2/10 Terrible

John beaupied, phoenix

Disliked: Staff & service, property conditions & facilities
Attitude of employees cost me 100$
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello John beaupied, Thank you for bringing this matter to our attention. We apologize if you encountered any difficulties during your stay. We pride ourselves on providing excellent service and will address this with our team. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked the stay in a hurry, showed up and was met with a parking lot full of people, dogs running around. Cars driving through parking lot not a few almost a line of cars. Didn’t stop so lost that money because I was dumb enough to not insure my stay.
Stayed 1 night in Jan 2024
Response from Manager on Feb 3, 2024
Hello Juan,We apologize for any inconvenience you experienced during your stay. We understand that a crowded parking lot and dogs running around can be frustrating. However, it's always recommended to secure travel insurance to protect against unexpected situations. We appreciate your feedback and will take it into consideration for future improvements.