Double Room, 2 Double Beds
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Reviews of Howard Johnson by Wyndham Scottsdale Old Town

2 out of 5
Howard Johnson by Wyndham Scottsdale Old Town
7110 E Indian School Rd, Scottsdale, AZ

Reviews

7.8

Good

Rating 10 - Excellent. 322 out of 1002 reviews" "
Rating 8 - Good. 423 out of 1002 reviews" "
Rating 6 - Okay. 148 out of 1002 reviews" "
Rating 4 - Poor. 65 out of 1002 reviews" "
Rating 2 - Terrible. 44 out of 1002 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Zara

Stayed 1 night in Mar 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Manager on Apr 1, 2022
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Timothy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Near old town!! Pool was green . A stranger had access to our room at 2AM. Manager did nothing and at check out they did not ask how our stay was. They knew it was bad
Stayed 1 night in Mar 2022
Response from Manager on Mar 27, 2022
I do apologize for your experience. The pool was an unexpected problem with the chlorinator which has now been resolved. As far as the entry to your room I have no idea how that would happen but I completely understand your concern. I have taken care of your evening you should see the credit within 3 to 5 business days

6/10 Okay

George

Stayed 1 night in Mar 2022

10/10 Excellent

Edward W.

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was very hospitable and helpful. We'd realized after leaving that our lunch was left behind. Fortunately the room was still available, and she retreaved our forgotten lunch. Many thanks.
Stayed 1 night in Mar 2022
Response from Manager on Apr 1, 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jamie

Business traveller
Liked: Staff & service, amenities
If you want something easy access to the Old Town this would be convenient. The hotel still appears to be outdated however, you can see some updates to the room. The staff was friendly.
Stayed 4 nights in Mar 2022
Response from Manager on Mar 23, 2022
Thank you for taking the time to review your stay. We appreciate your feedback and look forward to your next visit

6/10 Okay

Mary

Travelled with partner
Disliked: Amenities
The location of this hotel couldn’t get much better. Walking distance to everything in Old Town Scottsdale. It was so nice not to have to rent a car or Uber everywhere. The room itself was not clean. The property is run down and feels dirty and feels like you’re in bad parts of downtown.
Stayed 3 nights in Mar 2022
Response from Manager on Mar 21, 2022
Thank you for taking the time to review your recent stay. We apologize that everything did not meet your expectations.

2/10 Terrible

Tamara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location but everything else was terrible: the room was dark and not cleaned properly, breakfast not existing ( why advertise breakfast!?), Not worth the money.
Stayed 2 nights in Mar 2022
Response from Manager on Mar 17, 2022
We do apologize that you had issues during your stay. We try hard to make everyone's stay a good one.

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely renovated but details such as tub enclosure grout failing, tub spout 3/4 inch from contact with the wall, paint overspray on the bathroom ceiling light detract from the remodel work. The cox tv control volume and channel buttons didn’t work. Channels could be changed through the Guide. Volume could be changed on the side of the tv. The bed was very comfortable and lots of cabinet and closet space. Nice towels with plenty supplied. Right next to old town with its many restaurants and shops. Close to the AZ canal for biking. Overall it was very nice. Some cosmetic attention in the BR would help.
Stayed 2 nights in Mar 2022
Response from Manager on Mar 9, 2022
Thank you for taking the time to review your recent stay. We are glad your overall experience was a good one, and will make sure to take a look at the items mentioned above

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly service, good clean room. Great location for an affordable price
Stayed 2 nights in Mar 2022
Response from Manager on Mar 7, 2022
Thank you for taking the time to review your recent stay. We appreciate your feedback and look forward to your next visit.

8/10 Good

Xenia

Stayed 1 night in Mar 2022
Response from Manager on Mar 7, 2022
Thank you for your feedback. We are glad you enjoyed your stay

8/10 Good

john, Los Altos Hills

Liked: Staff & service
Stayed 1 night in Feb 2022

8/10 Good

Scott

Stayed 2 nights in Feb 2022

8/10 Good

Allison

Disliked: Cleanliness, room comfort
A very old property in need of repair.
Stayed 2 nights in Feb 2022
Response from Manager on Feb 27, 2022
Thank you for reviewing your recent stay. We appreciate your feedback and hope you will stay with us again in the future

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Very Mediocre
I think the plumbing or something was broken in our room. The entire room smelled like cat litter and there were small flies coming out of the sink drain.
Stayed 1 night in Feb 2022
Response from Manager on Feb 27, 2022
We do apologize that things were not up to your expectations we will take a look and address the problem as soon as possible

10/10 Excellent

Ashley

Stayed 3 nights in Feb 2022
Response from Manager on Feb 22, 2022
Thank you for your positive feedback. We appreciate your business and hope you will stay with us again

6/10 Okay

Melinda

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2022
Response from Manager on Feb 18, 2022
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again in the future.

8/10 Good

Eben

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Manager on Feb 17, 2022
Thank you for taking the time to review your recent stay. We appreciate your business and hope you will choose to stay with us again in the future.

8/10 Good

JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is in a good location for shopping, meals. Not far from the airport.
Stayed 1 night in Feb 2022
Response from Manager on Feb 17, 2022
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again in the future.

10/10 Excellent

Deanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location in Old Town Scottsdate
Stayed 2 nights in Feb 2022
Response from Manager on Feb 13, 2022
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will stay with us again in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location in the heart of it all!
Hotels can be pricey in Scottsdale. Comparatively speaking, this is a rather affordable and more than decent enough place that exceeded my expectations. Probably the BEST thing about this place is the location. You are in the HEART of Old Town Scottsdale and can frequently just walk to many locations. I would come again!
Stayed 2 nights in Feb 2022
Response from Manager on Feb 11, 2022
Thank you for taking the time to review your stay. We are so pleased you enjoyed your time with us and hope you will choose us again in the future

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Howard Johnson Scottsdale
The room was adequate and bit noisy. The bathroom needs update, paint was peeling off the shower/tub enclosure. It was ok for one night
Stayed 1 night in Feb 2022
Response from Manager on Feb 11, 2022
Thank you for reviewing your recent stay. I will pass on the maintenance issue and have it addressed.

8/10 Good

Eric

Business traveller, Travelled with family
Liked: Cleanliness, staff & service
TV didn’t get more than a few channels & noisy outside
Stayed 3 nights in Feb 2022
Response from Manager on Feb 8, 2022
Thank you for taking the time to review your recent stay. We appreciate your feedback and will take a look to make sure the TV's cable box is functioning properly

8/10 Good

marissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to old town Scottsdale. Good food and good service.
Stayed 1 night in Feb 2022
Response from Manager on Feb 7, 2022
Thank you for reviewing your recent stay. We appreciate your feedback and look forward to your next visit

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
All employees were helpful and very friendly. Close to alot of restaurants within walking distance.
Stayed 1 night in Feb 2022
Response from Manager on Feb 2, 2022
Thank you for reviewing your recent stay. We appreciate your feedback and hope you choose to stay with us again in the future

8/10 Good

Blair

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Town Scottsdale
Clean, comfortable, quiet. Great location to Old Town.
Stayed 2 nights in Jan 2022
Response from Manager on Feb 1, 2022
Thank you for reviewing your recent stay with us. We appreciate your feedback and look forward to your next visit.

6/10 Okay

Tim

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from Manager on Jan 31, 2022
Thank you for taking the time to review your recent stay. We are pleased you enjoyed your time with us.

10/10 Excellent

Amos

Business traveller
Stayed 1 night in Jan 2022
Response from Manager on Jan 28, 2022
Thank you for taking the time to review your recent stay. We appreciate your comments and hope you will stay with us again

8/10 Good

Petra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are friendly and room was clean
Stayed 1 night in Jan 2022
Response from Manager on Jan 27, 2022
Thank you for reviewing your recent stay. We are pleased you enjoyed your time with us and hope you will choose us again for a future stay

8/10 Good

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Manager on Jan 27, 2022
Thank you for reviewing your recent stay. We are pleased you enjoyed your time with us and hope you will choose us again for a future stay

10/10 Excellent

Janice, Fife

Liked: Cleanliness, staff & service
Staff was professional, friendly and helpful.
Stayed 3 nights in Jan 2022
Response from Manager on Jan 26, 2022
Thank you for taking the time to review your recent stay we appreciate your feedback and hope you will stay with us again

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bad….the ceiling in the shower needs repairing, the hvac system in the main room did not adjust, the bed rolled around. The good..everything else, very happy with my stay, the room was unexpectedly big, I wish I’d had more people with me. I will definitely stay again.
Stayed 1 night in Jan 2022
Response from Manager on Jan 26, 2022
Thank you for your review we are glad you enjoyed your time with us

8/10 Good

gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Manager on Jan 20, 2022
Thank you for taking the time to respond to your recent stay. We are glad you enjoyed your stay

2/10 Terrible

Marcus

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was amazing, super friendly and nice during my checkin and out process however, the door to my room didn’t not lock or close properly unless it was slammed shut. The walls were really thin and we could hear both rooms next to us talking all night and the room above during their adult activities.People were playing music super loud in their car as well as them yelling in the car park during the night while trying to sleep. Wouldn’t recommend staying there unless you don’t plan on staying there much.
Stayed 2 nights in Jan 2022
Response from Manager on Jan 18, 2022
I do apologize that your stay did not meet your expectations. The property is 50 years old and we do our very best to keep things functioning properly. I will make sure to have maintenance take a look at your door.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and local. Too bad it’s being torn down soon for redevelopment
Stayed 1 night in Jan 2022
Response from Manager on Jan 10, 2022
Thank you for the positive feedback on your recent stay. We are sad that the property is closing down as well.

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Howard Johnson’s Scottsdale Old Town
Very comfortable room. Manager was accommodating.
Stayed 4 nights in Dec 2021
Response from Manager on Jan 4, 2022
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will stay with us again in the future.

10/10 Excellent

Wendell, Stillwater

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked well.
Stayed 3 nights in Dec 2021
Response from Manager on Jan 4, 2022
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will stay with us again in the future.

6/10 Okay

Mercedes, Miami Beach

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The remote control didn't work, fire alarm rang for no reason, not lit enough outside parking, breakfast was only coffee and a piece of fruit. Some sketchy teen approached the car inside the parking asking to use a phone. No elevator.
Stayed 1 night in Dec 2021
Response from Manager on Jan 4, 2022
I do apologize that your stay did not meet your expectations.

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely updated anf quiet room with great location nearby to Old Town Scottsdale.
Stayed 1 night in Dec 2021
Response from Manager on Dec 31, 2021
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will stay with us again in the future.

4/10 Poor

Esther, CRANBROOK

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Location is excellent. That is about all.
Stayed 2 nights in Dec 2021
Response from Manager on Dec 31, 2021
We apologize that you were not completely satisfied with your stay. We try hard to make each stay a pleasant one. Happy New Year

2/10 Terrible

Leo

Stayed 1 night in Dec 2021

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Town Scottsdale
It is a good location for old town Scottsdale.
Stayed 2 nights in Dec 2021
Response from Manager on Dec 27, 2021
Thank you for taking the time to review your recent stay. We appreciate your feedback and are pleased you enjoyed your time with us.

10/10 Excellent

Kateri

Liked: Staff & service, room comfort
Great lication
Great location. Very walkable to lots of bars, restaurants, and shopping
Stayed 2 nights in Dec 2021
Response from Manager on Dec 21, 2021
Thank you for taking the time to review your recent stay. We are pleased you enjoyed your time with us and hope you will visit us again in the future.

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location! Rooms were fine, perfect for a quick stay and central to walking everywhere. Only issue was the heater/air conditioner-older version and it was either hot or cold, no happy medium. But I would definitely stay there again-also breakfast is fruit or oatmeal only but plenty of coffee and juice. Can't beat the price!
Stayed 2 nights in Dec 2021
Response from Manager on Dec 20, 2021
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will stay with us again in the future

8/10 Good

Jeremy

Travelled with group
Liked: Staff & service, room comfort
Stayed 3 nights in Dec 2021
Response from Manager on Dec 20, 2021
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will stay with us again in the future

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Location & hot tub!
Stayed 1 night in Dec 2021
Response from Manager on Dec 18, 2021
Thank you for taking the time to review your recent stay. We appreciate your feedback and are pleased you enjoyed your time with us

6/10 Okay

Michael

Travelled with family
Disliked: Cleanliness, staff & service
I have stayed at this hotel many times , it appears the service gets worse and worse every visit. Poor make up room service, even with a large tip . TV remote inop , toilet continues to run. My worse experience was early morning banging in next room , apparently being cleaned !! Due to a late arrival, could not sleep in . More than once !!
Stayed 9 nights in Dec 2021
Response from Manager on Dec 17, 2021
I do apologize that your experience this time was not a good one. We are trying very hard to provide the same level of service with a very small staff. Finding good reliable help has been a challenge over the last few months. Housekeeping does start at 8am in order to get the rooms cleaned for that days check in. I do apologize you were awoken and will try on your next visit to make sure they wait until later in the day to clean near your room

10/10 Excellent

stephen g

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property that was clean and very cozy. Walking distance to all the shopping and quality restaurants. We will be back!
Stayed 2 nights in Dec 2021
Response from Manager on Dec 14, 2021
Thank you for taking the time to review your recent stay. We appreciate your feedback and look forward to you staying with us again in the future.

10/10 Excellent

Gabriel, Sun Lakes

Travelled with group
Liked: Cleanliness, staff & service, amenities
In spite of Howard Johnson Scottsdale being an older property, the management and staff try their best to maintain the grounds.
Stayed 1 night in Dec 2021
Response from Manager on Dec 13, 2021
Thank you for taking the time to review your recent stay. We are glad you enjoyed your time with us and hope you will choose to stay with us again in the future.

4/10 Poor

Stephanie

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Toilet didn't work so we got a plunger to fix it ourselves. Toilet seat was sticky and visibly dirty upon arrival. Gaps around the door from a poor seal. Breakfast was convenient - oatmeal packs and fresh fruit. Price was affordable. Location was wonderful!!!
Stayed 2 nights in Dec 2021
Response from Manager on Dec 8, 2021
We are sorry that everything during your stay did not meet your expectations. Will be sure to share the issues with the proper staff so they may be addressed