Exterior

Reviews of Hampton Inn & Suites Phoenix-Surprise

2.5 out of 5
Hampton Inn & Suites Phoenix-Surprise
14783 W Grand Ave, Surprise, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 625 out of 1002 reviews" "
Rating 8 - Good. 281 out of 1002 reviews" "
Rating 6 - Okay. 59 out of 1002 reviews" "
Rating 4 - Poor. 21 out of 1002 reviews" "
Rating 2 - Terrible. 16 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

George, Summerville

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful, at the front desk Emma was out standing.
Stayed 1 night in Mar 2024

10/10 Excellent

Gordon

Liked: Property conditions & facilities
Clean
Stayed 1 night in Mar 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2024

10/10 Excellent

Sheilah

Travelled with family
Liked: Amenities
Spacious room and above average breakfast. Met all our needs
Stayed 1 night in Mar 2024

6/10 Okay

Christopher

Stayed 2 nights in Mar 2024

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern rooms. Staff is polite and friendly.
Stayed 1 night in Feb 2024

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice facility, very clean, conveniently located, and friendly helpful staff. We will definitely stay here in the future when we visit family in the area.
Stayed 1 night in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very friendly. Room is nice.
Stayed 1 night in Jan 2024

8/10 Good

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Curtis R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and super helpful. We enjoyed our stay.
Stayed 4 nights in Dec 2023

6/10 Okay

Diane

Liked: Cleanliness, staff & service
The Hampton Inn in Surprise, AZ is clean and safe. Staff are very friendly and the breakfast good. The AC/heaters are noisy, the water pressure weak, and the fitness center was poorly equipped- a few cardio machines and med balls. No free weights. No water in the fitness center cooler either.
Stayed 2 nights in Jan 2024
Response from Paula on Jan 22, 2024
Thank you for taking time to share your feedback. This information is valued in our efforts to improve guest experience. Kindest Regards, Hampton Inn & Suites Surprise Arizona

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Jan 2024

10/10 Excellent

Larry Michael

Stayed 5 nights in Jan 2024

10/10 Excellent

Amy

Stayed 3 nights in Jan 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room with great shower amenities. Comfortable and quiet.
Stayed 1 night in Dec 2023

8/10 Good

Kim

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Lisa

Stayed 2 nights in Dec 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
colder inside then outside
When we got there , late and very tired we were welcomed by a room of about 57 degrees.. Not happy...
Stayed 1 night in Dec 2023
Response from Paula, Front Desk Manager on Dec 18, 2023
We are so very sorry that the temperature in your room was not suitable upon your arrival. Please reach out the hotel if you have a future stay with us and we will be sure and adjust the thermostat to a temperature that is suitable. Wishing you Happy Holidays this season!

6/10 Okay

Adolph

Stayed 1 night in Dec 2023

10/10 Excellent

Frances

Stayed 1 night in Dec 2023

10/10 Excellent

george, Santa Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Surprise
Comfortable and clean. Only stayed one night but I will stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Respite
This hotel is in a nice area. The front staff was friendly. The room was clean. I like the new type of roller blinds they have—eliminates light coming in the cracks. There was also a nice breakfast buffet.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

KELLY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love Hampton beds and pillows. This trip did not disappoint!
Stayed 1 night in Nov 2023

2/10 Terrible

Edward

Stayed 1 night in Nov 2023
Response from Paula on Nov 28, 2023
Mr. Schepler, I am very sorry to hear that your stay was not up to your expectations. Please contact me directly to visit in further detail about how we are able to improve. I can be reached at the property by dialing 623.537.9122. Sincerely, PaulaFront Desk Manager

10/10 Excellent

Theodore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioner was loud
Stayed 2 nights in Nov 2023

10/10 Excellent

Barbara

Travelled with partner
Liked: Amenities
Great staff and rooms. will stay here again.
Stayed 1 night in Nov 2023

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Veronica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Staff was friendly and kind. Great room, clean and comfort beds.
Stayed 2 nights in Nov 2023

10/10 Excellent

Lydi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and staff very sweet. Clean and comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Kyle

Stayed 1 night in Oct 2023

8/10 Good

dorothy a

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the quiet, cleanliness, n for me convince of shopping n eateries, n close to my family...but they have got to change up or add to breakfast..n stop with the onions, as not everyone can eat them..has been same breakfast for a few yrs now..also with their wine-there r so many good wines out there n they serve Berringer..1st glass is free, but then u have to buy any additionals, n i would not pay for Berringer..how about using glass instead of plastic to serve wine..green tree has good looking glasses very cheap, n wine does taste better in glass as opposed to plastic..
Stayed 3 nights in Oct 2023

10/10 Excellent

John

Stayed 2 nights in Jun 2023

8/10 Good

James, Santee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, several restaurants in the immediate area and, other than during rush hour, easy to get to and out of.
Stayed 1 night in Oct 2023

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
great spot nice crew
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant Stay
Stayed 2 nights in Oct 2023

10/10 Excellent

Shawn, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

4/10 Poor

Nimat

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Had to wait almost 2 hours after check in time to get into a room. Not even the room we booked.
Stayed 1 night in Aug 2023

2/10 Terrible

Andrew

Stayed 1 night in Oct 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Friendly staff. Good breakfast.
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Pool area was clean
Stayed 2 nights in Oct 2023

8/10 Good

Dianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just good. Not great.
Visiting family in Peoria. Hampton Suites was closest. It was good. Could use a horizonal handicapped bar instead of vertical in the bathroom. My husband did slip and fall in the shower. He is fine! No problem. Could REALLY use a towel bar or hook closer to the tub/shower. Rather tough to get the towel for short people. The bed was too high for short people. The toilet to short for tall people. But aside from that, we were comfortable. Breakfast was okay, just okay. Omlets were one choice only. Would have liked scrambled eggs as an option for those who do not like the omlet with peppers. The make your own mini waffels were really good.
Stayed 1 night in Oct 2023