5 restaurants, servant le déjeuner et le dîner; cuisine mexicaine
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Fairmont Scottsdale Princess – Avis

5 out of 5
Fairmont Scottsdale Princess
7575 E Princess Drive, Scottsdale, AZ

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 702 avis sur 1002." "
Note de 8 – Bien, d’après 155 avis sur 1002." "
Note de 6 – Acceptable, d’après 63 avis sur 1002." "
Note de 4 – Médiocre, d’après 40 avis sur 1002." "
Note de 2 – Terrible, d’après 42 avis sur 1002." "

9,4/10

Propreté

9,2/10

Service et personnel

9,2/10

Commodités

9,0/10

État et installations de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 – Excellent

Philippe, Québec

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Points faibles : Propreté
Vacance à Scottsdale
Excellent hôtel, beaucup d’activités pour la famille. Les piscines sont très bien aménagées. Le service de ménage de la chambre a été ordinaire par contre.
Séjour de 5 nuits en août 2018

2/10 – Terrible

Emir

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
Here's a refined version of your review: --- The location is exceptional and the pool renovation was impressive. We paid over $1,000 for a suite for the evening, where the check-in, valet, and bell services were all exemplary. However, the service left much to be desired. For Mother's Day, we rented a cabana at over $1,000, which did not include any food or beverages. It took our server 45 minutes to greet us, and our initial food and drink orders did not arrive until 90 minutes after we were seated. Our server checked in infrequently, about once every 45 minutes to an hour, compelling us to often fetch our own drinks at the pool bar or rely on pool staff to take our orders on their phones. It was evident our waitress was overwhelmed, managing all the cabanas and chairs in our area by herself—a clear oversight in management’s staffing. Dining at the Asian fusion restaurant that evening proved mediocre. The food was average, and the service was lackluster. We ordered a kid's steak plate along with our main courses, but the child's meal arrived 25 minutes after the other entrees and was undercooked and tough. We chose to simply ask for the bill and leave. Despite its potential and renowned name, we found this property overpriced and underwhelming in service quality. Unfortunately, we will not be returning.
Séjour de 1 nuit en février 2024
Fairmont Scottsdale Princess a répondu le 14 mai 2024
Dear Emir,We are disappointed to hear that your stay with us did not meet your expectations, and apologize for the service you received at our pool. Please contact the hotel directly and ask for Lauren Phillips, who would appreciate the opportunity to hear about your stay.

10/10 – Excellent

John

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Awesome hotel. Paradise!
Séjour de 5 nuits en mars 2024
Fairmont Scottsdale Princess a répondu le 13 mai 2024
Thanks for a great review, John. We look forward to welcoming you back again soon.

10/10 – Excellent

Ian

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Impeccable service! Staff was amazing from the moment we stepped on the property!
Séjour de 2 nuits en avril 2024
Fairmont Scottsdale Princess a répondu le 7 mai 2024
Thank you for the excellent review, Ian. We look forward to welcoming you back again soon.

10/10 – Excellent

ANGELA

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Absolutely beautiful property with tons of amenities. Traveled with 2 kids and they loved everything about our trip, especially the sunset beach pool, dippin dots at the splash pool, and cecil the turtle :) 5 star! We loved it.
Séjour de 2 nuits en avril 2024
Fairmont Scottsdale Princess a répondu le 4 mai 2024
Cecil is always a crowd presser. We are so happy to hear you enjoyed your stay with us and look forward to welcoming you back again soon.

10/10 – Excellent

Veronica

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful resort with excellent customer service care and support.
Séjour de 3 nuits en avril 2024
Fairmont Scottsdale Princess a répondu le 29 avr. 2024
Thank you for the great feedback, Veronica. We are thrilled to hear you enjoyed you stay with us. We look forward to welcoming you back to the Princess soon.

10/10 – Excellent

David B

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2024
Fairmont Scottsdale Princess a répondu le 30 avr. 2024
Thanks for the perfect score, David B. We look forward to welcoming you back again soon.

10/10 – Excellent

Carrie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2024
Fairmont Scottsdale Princess a répondu le 29 avr. 2024
Thank you for the perfect score, Carrie. We look forward to welcoming you back again soon.

10/10 – Excellent

Troy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
Fairmont Scottsdale Princess a répondu le 29 avr. 2024
Thank you for the perfect score, Troy. We look forward to welcoming you back again soon.

10/10 – Excellent

Kelly

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent
Séjour de 3 nuits en avril 2024
Fairmont Scottsdale Princess a répondu le 29 avr. 2024
Thanks for the perfect score, Kelly. We're thrilled to hear you enjoyed your stay and look forward to welcoming you back again soon.

10/10 – Excellent

Jonathan

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great pools for families. Mexican restaurant was wonderful. Some of the staff could be more friendly. But the arrival staff is lovely
Séjour de 3 nuits en avril 2024
Fairmont Scottsdale Princess a répondu le 22 avr. 2024
Dear Jonathan,Thank you for staying at the Princess and for taking the time to leave such positive feedback. We're thrilled to hear you enjoyed the pools and La Hacienda, and we look forward to welcoming you back again soon.

2/10 – Terrible

ASHRAF, MORRISTOWN

Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 3 nuits en avril 2024
Fairmont Scottsdale Princess a répondu le 22 avr. 2024
Dear ASHRAF,We're disappointed to hear you stay did not meet your expectations. Please contact the hotel directly and ask for Lauren Phillips, who would be happy to hear your concerns.

10/10 – Excellent

Jaclyn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The main building was very nice- the staff was great and accommodating.
Séjour de 7 nuits en avril 2024
Fairmont Scottsdale Princess a répondu le 21 avr. 2024
We're thrilled to hear you enjoyed your stay at the Princess, Jaclyn. We look forward to welcoming you back again soon.

10/10 – Excellent

Taylor

Points forts : Service et personnel, état et installations de l’hébergement
Staff was extremely attentive and facility is clean and well maintained.
Séjour de 2 nuits en avril 2024
Fairmont Scottsdale Princess a répondu le 19 avr. 2024
Thank you for the great score, Taylor. We are so happy to hear you enjoyed your stay and our staff. We look forward to welcoming you back again soon.

10/10 – Excellent

bridgette

Séjour de 1 nuit en avril 2024
Fairmont Scottsdale Princess a répondu le 13 mai 2024
Thanks for the perfect score, bridgette. We look forward to welcoming you back again soon.

10/10 – Excellent

Alicia K

Séjour de 3 nuits en avril 2024
Fairmont Scottsdale Princess a répondu le 7 mai 2024
Thank you for the perfect score, Alicia K. We can't wait to welcome you back again soon.

10/10 – Excellent

Trina Anne

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We stayed at the Privado section of the property. (Family of 4) Since it is a huge property, golf carts are recommended if you want to go to the other side where the other pools are (water slides). Beautiful scenery, grounds are kept clean and staff are attentive. Will stay again!
Séjour de 3 nuits en mars 2024
Fairmont Scottsdale Princess a répondu le 8 avr. 2024
Dear Trina Anne,We're so happy you enjoyed your stay in Privado. Our team takes great pride in the appearance of our resort, and we are thrilled that you took note of that. We look forward to welcoming you back again soon.

10/10 – Excellent

Alexandra

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly service and great amenities, especially for families traveling with kids
Séjour de 4 nuits en mars 2024
Fairmont Scottsdale Princess a répondu le 8 avr. 2024
Thank you for staying with us and for taking the time to leave such a great review, Alexandra. We're thrilled to hear you enjoyed your stay and we look forward to welcoming you back again soon.

2/10 – Terrible

Eimear, new york

Séjour de 3 nuits en mars 2024
Fairmont Scottsdale Princess a répondu le 29 avr. 2024
Dear Eimear,We are disappointed to hear that your stay with us did not meet your expectations. Please contact the hotel directly and ask for Lauren Phillips, who would be interested to hear your concerns with your stay.

10/10 – Excellent

Pipasu

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is a beautiful, manicured property. It is clean, safe, and family-friendly. We enjoyed the pools, dining, and nearby shopping and hiking trails. We would stay here again!
Séjour de 4 nuits en mars 2024
Fairmont Scottsdale Princess a répondu le 2 avr. 2024
Dear Pipasu,Thank you for staying at the Princess and for taking the time to leave such great feedback. We're thrilled to hear you enjoyed so much of our resort, and we look forward to welcoming you back again soon.

10/10 – Excellent

Lindsey

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Love all this resort had to offer. Great for a family vacation!
Séjour de 4 nuits en mars 2024
Fairmont Scottsdale Princess a répondu le 1 avr. 2024
Dear Lindsey,Thank you for staying with us and for taking the time to leave such a great review. We look forward to welcoming you and your family back for another visit soon.

10/10 – Excellent

Ioanna

Points forts : État et installations de l’hébergement
Séjour de 3 nuits en mars 2024
Fairmont Scottsdale Princess a répondu le 1 avr. 2024
Thank you for the perfect score, Ioanna. We can't wait to welcome you back again soon.

10/10 – Excellent

Keetra

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was wonderful!
Séjour de 5 nuits en mars 2024
Fairmont Scottsdale Princess a répondu le 1 avr. 2024
We're so happy to hear you had a wonderful time at the Princess, Keetra. We can't wait to welcome you back again soon.

8/10 – Bien

Stacy and Don

Points forts : Propreté
Séjour de 6 nuits en mars 2024
Fairmont Scottsdale Princess a répondu le 1 avr. 2024
Thank you for staying with us and leaving a positive review, Stacy and Don. We look forward to welcoming you back again soon.

10/10 – Excellent

Camille, Bend

Séjour de 4 nuits en mars 2024
Fairmont Scottsdale Princess a répondu le 19 avr. 2024
Thank you for the great score, Camille. We look forward to welcoming you back again soon.

10/10 – Excellent

David

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent. Will definitely return.
Séjour de 5 nuits en mars 2024
Fairmont Scottsdale Princess a répondu le 29 mars 2024
We're so happy to hear you plan to return, David. Thank you so much for staying with us and for taking the time to leave your feedback. We look forward to welcoming you back again soon.

10/10 – Excellent

Justin

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful property. Only complaint would be hot tub capacity for when the weather is cooler.
Séjour de 3 nuits en mars 2024
Fairmont Scottsdale Princess a répondu le 27 mars 2024
Dear Justin,Thank you for staying with us and for taking the time to leave such great feedback. We're thrilled to hear you enjoyed our property, and we look forward to welcoming you back again soon.

10/10 – Excellent

Hamed

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mars 2024
Fairmont Scottsdale Princess a répondu le 28 mars 2024
Thank you for the perfect score, Hamed. We look forward to welcoming you back again soon.

10/10 – Excellent

Jennie

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful property. Great for families. The pools and kids club were perfect. The restaurants were delicious and the staff very friendly. Can't wait to go back!
Séjour de 3 nuits en mars 2024
Fairmont Scottsdale Princess a répondu le 25 mars 2024
Thanks for the great review, Jennie. We so happy to hear you enjoyed our pools and kid's club. We're glad to hear you can't wait to come back, because we can't wait to welcome you back!

10/10 – Excellent

Steven Walter

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Another excellent stay at this gem! Anaya at the front desk gave us a warm welcome and sent treats up to our room for our son’s birthday. Thank you, Anaya! This place is clean, quiet, super comfortable, love the breakfast buffet, and the choices of pools. Great views too! Best place to stay in Scottsdale!
Séjour de 4 nuits en mars 2024
Fairmont Scottsdale Princess a répondu le 22 mars 2024
Dear Steven Walter,Thank you for staying with us and for taking the time to leave such great feedback. We are thrilled to hear you enjoyed your stay with us and we look forward to welcoming you back again soon.

10/10 – Excellent

Antonio

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great property for Families, has something to do for everyone!
Séjour de 3 nuits en mars 2024
Fairmont Scottsdale Princess a répondu le 20 mars 2024
Dear Antonio,We're happy to hear you enjoyed your recent stay with us, thank you for taking the time to leave such great feedback. It's true, there is something for everyone at the Princess - and we hope you'll be back to visit us soon.

10/10 – Excellent

Alykhan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mars 2024
Fairmont Scottsdale Princess a répondu le 20 mars 2024
Thank you for the perfect score, Alykhan. We're happy to hear you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 – Excellent

HILLEL, MISSISSAUGA

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Extremely courteous service, great food, great location
Séjour de 3 nuits en mars 2024
Fairmont Scottsdale Princess a répondu le 18 mars 2024
Dear HILLEL,Thank you for staying with us and for taking the time to leave such a great review. We're thrilled to hear you enjoyed the service you received, our location and our restaurants. We look forward to welcoming you back again soon.

10/10 – Excellent

Glenda

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mars 2024
Fairmont Scottsdale Princess a répondu le 19 mars 2024
Thanks for the perfect score, Glenda. We can't wait to welcome you back again soon.

10/10 – Excellent

Mark, Redmond

Séjour de 4 nuits en mars 2024
Fairmont Scottsdale Princess a répondu le 1 avr. 2024
Thank you for the perfect score, Mark. We look forward to welcoming you back again soon.

10/10 – Excellent

Richard Martyn, Richmond

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en février 2024
Fairmont Scottsdale Princess a répondu le 1 mars 2024
Thanks for the great review, Richard Martyn. We can't wait to welcome you back again soon.

10/10 – Excellent

David

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en février 2024
Fairmont Scottsdale Princess a répondu le 26 févr. 2024
Thanks for the perfect score, David. We look forward to welcoming you back again soon.

10/10 – Excellent

LISA

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Truly a 5 star resort! Wish we could have stayed longer.
Séjour de 3 nuits en février 2024
Fairmont Scottsdale Princess a répondu le 20 févr. 2024
Thank you for the great feedback, LISA. We are happy to hear that you enjoyed your stay with us and we look forward to seeing you again soon.

6/10 – Acceptable

Rodney W

Séjour de 5 nuits en février 2024
Fairmont Scottsdale Princess a répondu le 20 mars 2024
Dear Rodney W,Thank you for staying with us and for leaving your feedback. We regret to hear your stay did not meet your expectations, and would like to hear more about your experience. Please feel free to contact the hotel directly and ask for Lauren Phillips.

10/10 – Excellent

Heather

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Fairmont Scottsdale Princess a répondu le 13 févr. 2024
Thank you for the perfect score, Heather. We can't wait to welcome you back again soon.

10/10 – Excellent

Carolyn

Voyage en groupe, Voyage d’affaires
Highly recommend
I was impressed by the level of service and how beautiful the hotel was. I will definitely be returning. The staff went above and beyond during one of the busiest times. The only criticism is that the manager at the restaurant (can’t recall the name) was a bit rude when he asked us to leave due to a private party. He could have been more polite. Other than that one incident, every person who worked there was lovely!
Séjour de 1 nuit en février 2024
Fairmont Scottsdale Princess a répondu le 13 févr. 2024
Dear Carolyn,Thank you for staying with us and for taking the time to leave us such great feedback. We are thrilled to hear you enjoyed your stay with us and do apologize for any inconvenience you experienced at one of our restaurants.We do hope we can welcome you back again soon.

10/10 – Excellent

kacie m

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We loved our stay at the fairmont! The staff were incredibly friendly and helpful! The lobby dogs were a highlight. The rooms were cozy and luxurious. The food at la Hacienda and Toro was superb. The only thing that would make the experience even better would be a shuttle to take you to local places (shopping and dining) my husband had work nearby and had to uber only 1.5 miles away. Otherwise, it was a perfect stay!
Séjour de 2 nuits en février 2024
Fairmont Scottsdale Princess a répondu le 13 févr. 2024
Dear kacie m,Thank you for staying with us and for taking the time to leave us such great feedback. We are thrilled to hear you enjoyed your stay with us and especially our lobby friends.We do hope we can welcome you back again soon.

10/10 – Excellent

Rosa I

Séjour de 1 nuit en février 2024
Fairmont Scottsdale Princess a répondu le 13 févr. 2024
Thank you for the perfect score, Heather. We can't wait to welcome you back again soon.

4/10 – Médiocre

Tyrell

Séjour de 2 nuits en février 2024
Fairmont Scottsdale Princess a répondu le 20 mars 2024
Dear Tyrell,We're disappointed to hear your stay with us did not meet your expectations. If you would like to discuss your stay further, please contact the hotel directly and ask for Lauren Phillips.

10/10 – Excellent

Milton

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Beautiful resort!
Séjour de 4 nuits en janvier 2024
Fairmont Scottsdale Princess a répondu le 2 févr. 2024
Thank you for the great feedback, Milton. We can't wait to welcome you back again soon.

8/10 – Bien

Jennifer

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Beautiful landscaping, excellent staff with superior quality service. Great for families with young children or people who love to play golf. I choose this place because of location and the spa. Unfortunately I was with my 16year old daughter who was not allowed to use the spa, so that was disappointing. No spa for us. We thought we were going to get massages and facials, but the fine print on the spa is no teens allowed! She was also not allowed to use the gym. Not a resort that is friendly to teenagers.
Séjour de 4 nuits en janvier 2024
Fairmont Scottsdale Princess a répondu le 1 févr. 2024
Thank you for your feedback, Jennifer. We're happy to hear you enjoyed your stay with us. We're sorry to hear your daughter was too young to enjoy our spa, but do hope that you will be able to enjoy a spa day at the Princess in the future.

10/10 – Excellent

Darren

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en janvier 2024
Fairmont Scottsdale Princess a répondu le 30 janv. 2024
Thanks for the perfect score, Darren. We look forward to welcoming you back again soon.

10/10 – Excellent

William, Edmonds

Voyage en famille, Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It's the Fairmont, and it really lives up to expectations. If you can swing it, do it. Especially the Gold option, pretty fantastic.
Séjour de 4 nuits en janvier 2024
Fairmont Scottsdale Princess a répondu le 29 janv. 2024
Thank you for the great review, William. We're so excited to hear you enjoyed your stay with us. We look forward to welcoming you back again soon.

10/10 – Excellent

Erica

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This place is such a gem. The resort is beautiful and the service was exceptional.
Séjour de 2 nuits en janvier 2024
Fairmont Scottsdale Princess a répondu le 26 janv. 2024
Thanks for the great feedback, we're so happy to hear you enjoyed your stay. We look forward to seeing you again soon.

8/10 – Bien

Kellie A

Points forts : Propreté
It was raining and there were flooded areas or deep water off of stairs. There should be an effort to clear once rain passed and or place signage. Also room service incredibly expensive and when it came (over an hour) it was cold. My colleague had the same experience.
Séjour de 2 nuits en janvier 2024
Fairmont Scottsdale Princess a répondu le 25 janv. 2024
Dear Kellie A,Thank you for staying at the Princess and for taking the time to leave your important feedback. Please know we take guest feedback seriously, so we very much appreciate your review. We hope that the rest of your stay was enjoyable and that we have the opportunity to welcome you back again soon.