Ratings based on 324 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
75% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Chandler, AZ

Convenient to shopping and freeway

Posted 15-Jul-2015
The cable to the TV did not work and was unable to be fixed during my stay. Also the toilet was constantly backing up although the staff was good enough to leave me a plunger.
1 out of 5
by A verified traveller from El Paso tx

Horrible service

Posted 6-Jul-2015
Hotel was infested with bugs, rooms smelled, staff was rude and made us felt like we where bothering them when asking for anything like extra blankets.
Comment from Hotel Management
22-Jul-2015 by Manager, Hotel Management
Thank you for providing us with details about your stay. The room conditions you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that we have taken appropriate actions with our outside vendor and housekeeping staff to ensure the mentioned cleanliness issues are eliminated. I will also be making sure our staff is providing each guest with professional customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
1 out of 5
by A verified traveller from IL

Dark dingy hotel

Posted 17-May-2015
When booked our stay it was rated four stars. We would rate it two . Person at desk had dirty messed shirt want very friendly. We stayed one of the fourteen night of our vacation
Comment from Hotel Management
23-May-2015 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you were not happy with your stay here with us. In response to your feedback, my staff and I will continue to strive to provide each guest with a clean and comfortable room with great customer service. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience the next time you're in town.
3 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 25-Apr-2015 on Hotels
1 out of 5
by A verified traveller from California

Couldn't sleep and had to move after 4th night

Posted 21-Apr-2015
The walls are paper thin, and seemingly most of the guests are living there. I was awakened each night by either a dog, people constantly coming and going in rooms near mine, and one evening a woman on the phone around 5am sitting on the stairs right outside my door in an argument. The front desk closes at 10:30pm so no help there. I would never stay at any of these hotels again, I would rather sleep in my rental car.
Comment from Hotel Management
27-Apr-2015 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet your expectations. Like all Extended Stay Hotels, our hotel does have a large population of long term guests but disruptive behavior is never tolerated. Our front desk area does close at 10:30 pm daily but there is always someone on-site 24 hours a day to handle any situations that may arise. To prevent this from happening again, my team and I will make sure to communicate to all guests how to contact our on-site staff in case of any issues. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
1 out of 5
Recommended
for Business Travellers
by A verified traveller

One Night Stand

Posted 15-Apr-2015 on Hotels
This place is a soap opera. Overworked staff, not enough staff, checkin was delayed until almost six. Waiting at the front desk were a throng of unhappy guests..too many smokers outside their rooms sucking down tobacco smoke. Glad we were there only a night...one was enough.
3 out of 5
Recommended
for Everyone
by A verified traveller from Boulder City, NV

No Amenities Available

Posted 12-Apr-2015
Pros: Location, clean and quite.
Cons: Ice machines on premises and basic amenities in the rooms.
Location: N/A
No amenities in the room. Placard said that one had to request what was needed and room service (not available) would deliver it. Should have been advised of this at check-in. At night you have to get out of your car to see the room numbers. No ice machines.
Comment from Hotel Management
21-Apr-2015 by Manager, Hotel Management
I want to thank you for taking the time to post a review of our property. I am concerned that our staff did not explain to you the new process at Extended Stay America for our customized kitchens. As part of our new process for a clean, customized kitchen, we clean your kitchen items especially for you. Each time you stay with us you simply contact the front desk to make your selections and your customized dish pack is put together for you. We will use your comments to coach our staff to provide better communication of our services in the future. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller from W

Nice hotel that needs a few upgrades

Posted 9-Apr-2015
The staff was helpful and nice. The room was bigger than I expected and had a good little kitchen. My only complaint is a few of the provided items need an upgrade. The towels felt like I was drying my self with sandpaper and the 1-ply toilet paper is never a pleasant experience. Overall it was nice and I would stay here again!
Comment from Hotel Management
20-Apr-2015 by Manager, Hotel Management
Thank you for posting such a wonderful review of our property and staff. We are committed making sure our guests have a pleasant stay. Please accept our apologies that you were not happy with the quality of our linens. Still, we are excited to know that we will have the opportunity to see you again in the future. The staff and I would like to thank you again for posting your review. We hope to see you again soon.
Comment from Hotel Management
20-Apr-2015 by Manager, Hotel Management
Thank you for posting such a wonderful review of our property and staff. We are committed making sure our guests have a pleasant stay. Please accept our apologies that you were not happy with the quality of our linens. Still, we are excited to know that we will have the opportunity to see you again in the future. The staff and I would like to thank you again for posting your review. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller from Albuquerque ,NM

Great location. Right next to everything .

Posted 8-Apr-2015
Pros: Location and it was quiet.
Location: Planet fitness, Walmart, restaurants.
Swam in the pool and relaxed in the room. i was also able to cook a good meal . Workers were very friendly. I was able to get towel for the pool at the front desk.
Comment from Hotel Management
17-Apr-2015 by Manager, Hotel Management
Thank you for your nice review of our property. I'm so pleased to hear that our staff took care of your needs throughout your stay. It's great to hear that you were able to take advantage of our amenities and enjoyed our pool area. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
5 out of 5
Recommended
for Families
by Juan from san diego

vacation

Posted 6-Apr-2015 on Hotels
On vacation with wife and daughter. Room was big clean grew customer service.