Ratings based on 210 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
71% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-May-2014
A clean and comfortable hotel room. Well worth the price. I will stay at this place the next time I'm in town
Comment from Hotel Management
23-May-2014 by Manager, Hotel Management
Thank you for taking the time to tell us about your experience. I am pleased to hear you enjoyed your stay. I will share your feedback with our team, we will be happy to serve you next time you are in town. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. Again, thank you for choosing Extended Stay Hotels.
2 out of 5
by Jo Ann from North Carolina

Great location - close to I 10.

Posted 14-May-2014
Pros: The bed was very comfortable.
Cons: Needs a good cleaning. The sofa looked dirty and the carpet.
Location: Perfect location - right beside freeway - could go anywhere I wanted easy
Several issues with my reservation because I called to let them know that I was not going to be there Friday night, but wanted to make sure my room would still be there on Saturday night and especially since it was already paid for. After arguing with the agent on duty at the hotel finally agreed to hold my room. The issue was they could not give me credit for Friday night - which didn't matter to me. I kept telling them that. (We stayed at the grand canyon) Friday night,. Had been in the car all day and got to my room and it was a little dingy - carpet looked dirty, when I went to the bed hit my leg on a piece of metal - part of the bed was sticking out in the middle. went to the office and they had the maintenance come and fix it on Sunday. Saturday night when I went to bed there was something black on the bedspread/blanket. Was to tired to ask for another one. The next morning I found out that they only clean the rooms every 3 days and change your linnens. I just gave up and lived with it.
2 out of 5
by k from las vegas, nv

Close to a location that i was working at

Posted 24-Apr-2014
it took over three hours for my room to finally cool down. the room had a musty smell as well. my coworkers ac was broken and they transferred him to another room that wasnt even cleaned yet. my other coworkers room was nasty in her opinion. boogers all over the bathroom door, bad smell from the ac and she wouldnt even sit on the couch.
Comment from Hotel Management
28-Apr-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the maintenance issues, odors and the level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our maintenance policies and cleaning procedures to ensure your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you with a better stay in the future!
4 out of 5
Recommended
for Students
by EE

Posted 16-Apr-2014
The room was not cleaned in a daily basis..........................................................................
Comment from Hotel Management
21-Apr-2014 by Manager, Hotel Management
I appreciate you bringing your experience to our attention. Please know, our housekeeping service is provided once a week for guests staying 8 or more nights. For those who are staying for shorter periods of time, services can be purchased for a minimal fee. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you with a better stay in the future.
1 out of 5
by A verified traveller

got disapointed

Posted 14-Apr-2014
After looking at the room, we went grocery shopping. When we got back, I noticed that somebody got into the room and went to the bathroom. I did not appreciate the fact that somebody entered the room when the door was locked. I was scared. Nothing was taken, but I did not want to stay there. So I went to Stay America on 50th. and Ray Street.
1 out of 5
by Lucero from Lake Havasu

Gross

Posted 27-Mar-2014
Cons: Clean it, fix it, it's not like they are not getting paid for the rooms
Location: Many restaurants and convenience stores close by
When we first walked in the room, we noticed a bad smell, but I said it was ok, we could handle it. I turned my head to look at the bathroom mirror and it was clearly dirty, full of spots everywhere. Then when I entered the bathroom, I noticed a cleaner left behind, no big deal, but when I looked at the bathroom floor, it was full of hairs and spots, it was obviously not cleaned. The shower head was leaking and there was a towel taped around it, the towels had big black stains. We didn't have housekeeping service. I know it was a lower price hotel, but it wasn't the cheapest and for the price, I think people do deserve to have at least a clean room. P.S. You can hear your neighbors' conversations and/or hear clearly what they are listening to on TV and the beds are terrible.
Comment from Hotel Management
3-Apr-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of our hotel. I apologize that the cleanliness and condition of your room did not meet your expectations. I will be meeting with our housekeeping and maintenance staffs to ensure these issues are resolved right away. As well, I am sorry to hear that our housekeeping policy did not meet your needs. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Thank you again for your comments. We hope to have the opportunity to provide you with a better stay the next time you're in town.
4 out of 5
Recommended
for Everyone
by Laura from Texas

Nice for the price

Posted 26-Mar-2014
Pros: Price and convenience
Cons: Better lighting in the restroom
The room was clean, the beds were comfortable, the sofa-bed was an added plus. But really loved the fact that we could cook our dinner and breakfast with the dishes provided in the
Comment from Hotel Management
1-Apr-2014 by Manager, Hotel Management
Laura - Thank you for your recent review of your stay. I am glad that we were able to provide you with a clean, comfortable room at an affordable price. As well, it’s great to hear that you enjoyed your fully equipped kitchen during your visit with us. Still, I apologize that the lighting in your bathroom did not meet your needs. Your comments will be helpful as we continue to improve our guest experience. We look forward to seeing you again in the future.
5 out of 5
Recommended
for Everyone
by nailah

My mom stayed and lived it

Posted 20-Mar-2014
Ver comfortable and fun. Nice kitchen and great bed. Lucky they allow smoking
5 out of 5
Recommended
for Everyone
by Toni from Las Vegas Nevada

Very nice and clean

Posted 18-Mar-2014
Very nice rooms and reasonable price.Had a full kitchen that I wasn't expecting. I've paid a lot more and had horrible service and dirty rooms. Staff and property were very nice. Great location right next to the freeway.
2 out of 5
by Angélique

Smoke smell

Posted 14-Mar-2014
Everything was fine except for the cigarette smoke smell. Which was so bad that it outweighed everything else. Other than that it's not bad. So if you're a smoker, you're in luck. If you're not, make sure you get a nonsmoking room it avoid it altogether.