Ratings based on 231 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
73% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Posted 17-Oct-2014
For the price and conveniently located off the10/202 highway and the kitchenette my stay was fine. The facility was in poot condition due to bad rainfalls, which made the place look bad.
2 out of 5
by A verified traveller from Phoenix, Az

Hotel for the weekend.

Posted 8-Oct-2014
Needed a place to stay while my new place was getting set up. Found this on Expedia and stayed at others similar place so thought i try it and was in my budget. Not the same had people basic lyrics living there were nice but made to much noise.
Comment from Hotel Management
17-Oct-2014 by Manager, Hotel Management
Thank you for your recent review of your stay. I would like to apologize to you for the noise problem you experienced during your stay with us. We strive to provide our guests with a "home away from home" experience, and we obviously did not meet that expectation for you during this stay. Please know that I will be working with my staff to better monitor noise levels at our hotel to prevent your experience from being repeated. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
4 out of 5
Recommended
for Personal Event
by Cathy from Indiana

Close to hospital

Posted 2-Jun-2014 on Hotels.com
Room was large enough for 3 adults.
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 27-May-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-May-2014
A clean and comfortable hotel room. Well worth the price. I will stay at this place the next time I'm in town
Comment from Hotel Management
23-May-2014 by Manager, Hotel Management
Thank you for taking the time to tell us about your experience. I am pleased to hear you enjoyed your stay. I will share your feedback with our team, we will be happy to serve you next time you are in town. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. Again, thank you for choosing Extended Stay Hotels.
2 out of 5
by Jo Ann from North Carolina

Great location - close to I 10.

Posted 14-May-2014
Pros: The bed was very comfortable.
Cons: Needs a good cleaning. The sofa looked dirty and the carpet.
Location: Perfect location - right beside freeway - could go anywhere I wanted easy
Several issues with my reservation because I called to let them know that I was not going to be there Friday night, but wanted to make sure my room would still be there on Saturday night and especially since it was already paid for. After arguing with the agent on duty at the hotel finally agreed to hold my room. The issue was they could not give me credit for Friday night - which didn't matter to me. I kept telling them that. (We stayed at the grand canyon) Friday night,. Had been in the car all day and got to my room and it was a little dingy - carpet looked dirty, when I went to the bed hit my leg on a piece of metal - part of the bed was sticking out in the middle. went to the office and they had the maintenance come and fix it on Sunday. Saturday night when I went to bed there was something black on the bedspread/blanket. Was to tired to ask for another one. The next morning I found out that they only clean the rooms every 3 days and change your linnens. I just gave up and lived with it.
2 out of 5
by k from las vegas, nv

Close to a location that i was working at

Posted 24-Apr-2014
it took over three hours for my room to finally cool down. the room had a musty smell as well. my coworkers ac was broken and they transferred him to another room that wasnt even cleaned yet. my other coworkers room was nasty in her opinion. boogers all over the bathroom door, bad smell from the ac and she wouldnt even sit on the couch.
Comment from Hotel Management
28-Apr-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the maintenance issues, odors and the level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our maintenance policies and cleaning procedures to ensure your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you with a better stay in the future!
2 out of 5
Recommended
for Personal Event
by A verified traveller

This traveller left a rating score only Posted 18-Apr-2014 on Hotels.com
4 out of 5
Recommended
for Students
by EE

Posted 16-Apr-2014
The room was not cleaned in a daily basis..........................................................................
Comment from Hotel Management
21-Apr-2014 by Manager, Hotel Management
I appreciate you bringing your experience to our attention. Please know, our housekeeping service is provided once a week for guests staying 8 or more nights. For those who are staying for shorter periods of time, services can be purchased for a minimal fee. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you with a better stay in the future.
1 out of 5
by A verified traveller

got disapointed

Posted 14-Apr-2014
After looking at the room, we went grocery shopping. When we got back, I noticed that somebody got into the room and went to the bathroom. I did not appreciate the fact that somebody entered the room when the door was locked. I was scared. Nothing was taken, but I did not want to stay there. So I went to Stay America on 50th. and Ray Street.