Ratings based on 269 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
73% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Canada

Posted 3-Mar-2015
Pros: Location.
Cons: All the things mentioned above.
Location: There are no complaints in this area at all. It was a great location.
We were disappointed with our room compared to the pictures we saw and the reviews we researched. Perhaps it's our fault as we didn't know what type of accommodations Extended Stay America offers!. We were very disappointed that there weren't even hangers in the room and we had to ask for them. There also wasn't a coffee maker or any dishes. After the fact these were easily provided as long as you went and picked everything up at the front desk yourself. Our room smelled really stale and damp. Our room wasn't well stocked with toilet paper! All-in-all, it was most disappointing for us and we won't be booking with Extended Stay America anywhere else! I'm sorry to have to say this as we aren't hard to please folks!
5 out of 5
Recommended
for Everyone
by A verified traveller

THE STAFF WAS VERY HELPFUL AND PROFESSIONAL.

Posted 1-Mar-2015
Pros: EVERYTHING, ESPECIALLY THE CUSTOMER SERVICE
OUTSTANDING. LOCATION IS GOOD, STAFF VERY ACCOMMODATING. THIS IS MY SECOND TIME STAYING HERE AND I WILL DEFINITELY RETURN.
2 out of 5
by A verified traveller

Very poor Hotel

Posted 21-Feb-2015
The rooms are noisy and they did not even have any hangers! The iron didn't work and leaked on my shirt staining it.
1 out of 5
by A verified travellerfrom Oshkosh,Wisconsin

Could not get a good nights sleep !

Posted 18-Feb-2015
It seemed as someone had entered our room upon leaving in morning. We left again and left the light and TV on and once again returned to our room to find the TV and light off. When we questioned management they brought up a device to see if anyone had entered room. The desk clerk could not get it to work so the female manager on duty came up to our room and attempted the same with no luck. We also pointed out there were napkins on the other side of the bed that were not there before as well as a pair of black boots at foot of bed. She blamed it on room service and said she would let us know about key reader issue next morning. We went to bed uncomfortable not knowing if someone had a key to our room. We weren't offered another room nor were we ever contacted again by the manager regarding this incident. One other note - helicopter flying over hotel with search light seeking criminal didn't help either. Never again !!
3 out of 5
by A verified traveller

Posted 14-Feb-2015
Pros: location
Non smoking room reaked of past smokers. Walls need to be painted .
3 out of 5
Recommended
for Everyone
by A verified travellerfrom shrewsbury, ma

Last minute booking

Posted 11-Feb-2015
We got in very quickly after booking 5 minutes. The room is clean although it needs some air freshening.The fixtures are dated and flimpsy.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom California

Posted 10-Feb-2015
Pros: Good value. Large rooms for very reasonable price.
Cons: Every morning, the breakfast items were gone by the time we got there.
Location: Short drive to Sky Harbor
Very satisfactory. Friendly staff. Comfortable bed. Very clean.
2 out of 5
by A verified traveller

Okay for temporary stay for a single guy.

Posted 9-Feb-2015
Location: The hotel is in Chandler, easy access to lots of restaurants and main highways.
The hotel is okay--staff (Olga) was nice. But the walkways are all covered in stains, and the garbage is piled high right outside a room (in a bin). Not a place to stay for a vacation. Okay if you are only going to be there for business and don't care about amenities. The rooms are clean and comfortable.
2 out of 5
by A verified travellerfrom Minnesota

Looked great on Internet.

Posted 9-Feb-2015
Pros: Staff were very nice about moving me elsewhere.
Cons: It's outside appearance. I never saw room.
Location: It was located in an area near many food choices. They mall was near by and other tourist attractions.
This hotel did not have an elevator therefore could not accommodate me. We found another hotel.
3 out of 5
by A verified traveller

Not for short term stays

Posted 7-Feb-2015
Pros: It was right off the freeway
The room is small. There are no amenities in the room. If you want anything, including a coffee pot and cup you have to bring them with you from the front desk. If you are traveling, coming in late at night for a short stay, I would not recommend this hotel. There are two plastic cups, a bar of soap, and a small container of shampoo. There is one trash can in the kitchen. ONE! The breakfast consist of a breakfast bar, apple/orange, muffin or oatmeal. That's it. If your looking for more you might want to skip this hotel.