Hi Melissa, I wanted to apologize for the service you received. I Did Call Expedia and informed them that we were over sold for the day and for them to reach out to you to help in finding new accommodations for the night. Unfortunately, it seems that our communication between myself and Expedia didn’t successfully get transferred down to you.

Dear Emmeline, Thank you for taking the time to share feedback about your recent stay. We regret to learn of the issues you encountered during your recent experience with our services. We sincerely apologize for not meeting your expectations and the high standards we set for ourselves. Your constructive feedback has provided us with invaluable insight into areas that require improvement, and we are committed to taking any necessary action. We hope you will consider giving us another opportunity to demonstrate the exceptional level of service we are known for. Sincerely,Hotel Management

Dear Gabriel, Thank you for bringing this to our attention. We understand that guest safety and comfort are paramount. We will continue to monitor and address this concern to ensure a pleasant environment for all our guests. Your feedback is valuable as we strive to enhance the guest experience.Sincerely,Hotel Management

Dear Kerri, Thank you for sharing your experience. We apologize for the unsatisfactory condition of your room during your stay. Ensuring a clean and well-maintained environment for our guests is our priority, and we regret falling short of your expectations. Your feedback is invaluable, and we will address these issues promptly with our housekeeping and maintenance teams to ensure improvements are made. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely,Hotel Management

Dear Rhonda, Thank you for choosing Extended Stay America. We understand that pricing is important, and we want you to know that we strive to be competitive in our area with costs that reflect the quality of service, comfort, and amenities we offer. We're always seeking ways to optimize our pricing while maintaining our high standards, so we thank you for taking the time to leave your valuable feedback and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management

Dear Nicole, Thank you for being our guest. We sincerely apologize for these issues that impacted your visit. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

Dear Erich, We understand your concern regarding pricing. Our aim is to offer competitive rates while providing quality accommodations and services. We appreciate your feedback and will continue to assess our pricing structure to ensure it aligns with market standards. Thank you for choosing to stay with us, and we hope you had an enjoyable experience overall.Sincerely,Hotel Management

Dear Denis, Thank you for the review. We are sorry for the inconvenience you experienced during your visit. What you have encountered does not align with our usual standards, and we apologize for any oversight in preparing your suite. Regarding the refund, If your reservation was made through a third-party prepaid booking site, kindly direct any financial inquiries or billing concerns to them. Please feel free to reach out to us at the hotel if we can assist you in any way. Your patience and understanding are greatly appreciated, and we hope you will consider giving us another opportunity to regain your trust in us.Sincerely,Hotel Management

Dear Terrie, Thank you for reviewing your experience. Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that this was not your experience. We will share your concerns with the appropriate teams for further improvements so our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely, Hotel Management

Dear Guest, Thank you for selecting us. It is always our priority to deliver the best accommodation to our guests. However, we apologize for not meeting your expectations with the cleanliness of your suite, as our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. The housekeeping team also attends to the mentioned issue in your room. Our front desk team is available to listen to your needs 24 x 7. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear James, Thank you for staying with us and sharing your thoughts. It is nice to read that you had a pleasant stay overall. However, please accept our apologies for not exceeding all of your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversights on their part. We have discussed these concerns with our team to ensure these issues are not repeated. We hope you will consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management

Dear ROBERTO, Thank you for reviewing our hotel. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. We are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and give you the exceptional stay we are known for.Sincerely,Hotel Management

Dear Vincent, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Kelli, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Dear Denise, Thank you for choosing our hotel during your recent visit to Phoenix. It is disheartening to read that your disappointment outweighs your satisfaction while staying with us. We always strive to provide every guest with the exceptional experience expected of us; however, after reading your detailed feedback, we regret falling short. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Guest, Thank you very much for staying at our hotel. We strive to provide every guest with a fresh, clean suite and safe environment during their stay; therefore, we are disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. Occasionally we also encounter difficult incidents or situations that require police to ensure safety; we believe this was the case with the concern you encountered. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visit you deserve.Sincerely,Hotel Management

Dear Mary, We are sorry to hear about the lack of service on our part and your disappointment with the breakfast and room amenities. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will give us another chance to provide you with the exceptional stay you deserve on this visit.Sincerely,Hotel Management

Dear Antoinette, Thank you for taking the time to share your comments. We apologize for the oversights in your room's preparation and will address this adequately. Thank you for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear Mary, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for the recommendation, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Joshua, We are very disappointed that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you.Sincerely,Hotel Management

Dear Richard, Thank you for sharing your review. We care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

Dear Victoria, Thank you for choosing us. We are sorry for not meeting your expectations. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. Please return to experience the stay you expect and deserve. Thank you! Sincerely,Hotel Management

Dear Shawn, Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a well-done job. However, we apologize for the cleaning issues that you encountered. We will review the room you occupied and will get it treated professionally by our pest control team to ensure they are never repeated. We are sorry for letting you down this time and expect another chance to prove our hospitality to you. Sincerely,Hotel Management

Dear Joseph, Please accept our apologies for the condition of your suite and any oversight on our part. We are sure this resulted from miscommunication between our housekeeping and front desk team since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely, Hotel Management

Dear Joshua, Thank you for sharing your experience. We are sorry for the inconvenience you had during your visit. We will look into this with our team so we can understand what happened and correct our process to ensure a better experience. Thank you again, and we wish you all the best for your future travels.Sincerely,Hotel Management

Dear Robert, Thank you for being our guest and sharing your feedback. Please accept our apologies for any housekeeping oversights you experienced. We aim to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear Tami, Thank you for staying with us. Please accept our apologies for not providing you with a satisfactory stay. We aim to deliver exceptional service; therefore, we regret this was not your experience. Please don't hesitate to reach out to us at the hotel so we can assist you further. We are committed to providing every guest with an exceptional experience, and we hope to have another opportunity to show you the flawless visit you deserve on your next visit to our area. Thank you once again.Sincerely,Hotel Management

Dear Natalie, We thank you for your recent stay and for taking the time to post your review. We take cleanliness very seriously, and it is unacceptable that you encountered multiple dirty rooms. We are also sorry to hear about the cigarette smoke issue and will ensure to address this with our staff. We understand how frustrating it can be to change rooms multiple times, and we are sorry for any inconvenience this has caused. We are glad to hear that you received a refund and hope that you were able to find a suitable alternative. We appreciate your feedback and will use it to improve our services.Sincerely, Hotel Management