Hello Laila,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Phoenix - West. Please consider adding additional comments to your survey to let us know where we can improve our service so that we may accommodate you. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Phillip, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS PHOENIX - WEST. It is rewarding to read that you were pleased with the staff and the rooms. I am sorry that the people around the property hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Thomas,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - WEST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the room prompting your score. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear Stanislav,Thank you for your review following your stay at HomeTowne Studios by Red Roof Phoenix - West. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that you arrived at 2 am and was unable to check in. Our front desk closes at 11 pm, however, we have a phone at the front that you can use to call a member of staff that would allow you to check-in after hours. In regard to compensation, you would have to communicate with your booking source directly. Thanks again and it would be our pleasure to provide better accommodations at any of our Red Roof brand locations in the future.With thanks, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, David. The staff and I at the HomeTowne Studios by Red Roof Phoenix - West appreciate your 5/5 score following your stay. I am happy that you liked everything about your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Juliana,Thank you for your review following your stay at HomeTowne Studios by Red Roof Phoenix - West. While I am happy that you found our staff to be friendly, it was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that the noise disturbance, the broken toilet paper holder and the other listed issues hindered your stay. Our Red Roof team is committed to satisfying our guest, so your comments have been shared with management in an effort to address your concerns.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Berta. The staff and I at the HOMETOWNE STUDIOS PHOENIX - WEST were disappointed to see your 2/5 score following your stay. You indicated that the appearance of your room, the cleanliness of the toilet, and the other issue mentioned dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Rest assured that we take these claims very serious and have forwarded your feedback to management in an effort to address your concerns.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist

Hello Shaquira, Thank you for taking a moment to leave a review. The staff at the HOMETOWNE STUDIOS PHOENIX - WEST and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Hello Steve, Thank you for taking a moment to complete our survey. Myself and the staff at the HomeTowne Studios by Red Roof Phoenix - West appreciate your 5/5 score following your stay. It's great to read that you were pleased with the hospitality of our staff who went above and beyond to accommodate you throughout your stay. Our aim is to deliver a positive experience for all our guests and we’re happy to have achieved that with your stay.The staff and I were happy to see Red Roof met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Katheen, We are sorry to hear your recent experience at the HOMETOWNE STUDIOS PHOENIX - WEST did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns. We at Red Roof appreciate your business and truly value your feedback. Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Victor, We are sorry to hear your recent experience at the HOMETOWNE STUDIOS PHOENIX - WEST did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns. We at Red Roof appreciate your business and truly value your feedback. Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Maria,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Phoenix - West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with your stay as your room was not ready until after 7pm, the room lacked lacked cleanliness and the other concerns you listed. Please accept our sincerest apologies for the negative impact this had on your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Lovina, Thank you for telling us about your stay at the HomeTowne Studios by Red Roof Phoenix - West. The situation you described regarding the long wait you encountered is truly regrettable. I am very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Thank you for sharing, Jose, The team at the HOMETOWNE STUDIOS PHOENIX - WEST were saddened to know that your experience was not ideal, as reflected in your 1/5 score. It's regrettable to read we did not get the chance to host you. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for bringing up your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Douglas, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - WEST and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

Hello Sean, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Phoenix - West and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Sade,Thank you for your review following your stay at HomeTowne Studios by Red Roof Phoenix - West. You stated that the filthy floor, the stained towels and the other listed issues hindered your stay. The insight you provided us with is nowhere near the standard of our brand, so your comments may be taken into consideration as it will help us to improve our guest experience moving forward.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Lance,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - WEST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the long wait you had at check in and the unclean room. We are truly saddened to read that you encountered these issues during your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

Dear Marylou,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - WEST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the shower that was dripping all night, the lack of cold water coming from the sink, the lack of maintenance and the trash that was found all around. Your feedback will be taken into consideration as it is our aim to improve our hotel to enhance our guest experience. We take these issues seriously, and we will investigate and address these matters immediately. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

Hello Stephanie, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - WEST and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

Dear Carolyn,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - WEST. We sincerely appreciate your comments in regards to the cleanliness of the room and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lingering foul odor, no coffee available, limited towels and the other issues mentioned. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. Have a great day.Sincerely, Red Roof Management

Hello Walter, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - WEST and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

Hi Francis,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the HomeTowne Studios by Red Roof Phoenix - West. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Thank you for taking a moment to leave a review, Carlos. The staff and I at the HomeTowne Studios by Red Roof Phoenix - West appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Red Roof Management

Dear Magali,Thank you for your review following your stay at HomeTowne Studios by Red Roof Phoenix - West. I am happy that you slept well due to our comfortable bed and temperature. However, you stated that the kitchen had nothing to cook with. We have a dish kit available for purchase on site. The disk kit includes plates, bowls, silverware, glasses, saucepan and a lot more kitchenware. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our Red Roof guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely,Red Roof Management

Dear Aldahir,We appreciate you taking your time to share your honest feedback here at the HomeTowne Studios by Red Roof Phoenix - West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with your staff as our hotel lacked cleanliness, resulting in your 2/10 score. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Dianne,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - WEST. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the odor you encountered in the room, issues regarding the toilet and any other concerns you stated. We strive to provide guests with all the comforts of home, so I am disappointed to see that your stay was hindered by these issues. However, it's good to know that you were pleased with the cleaning/sanitizing that was done. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Travis,Thank you for sharing your feedback with us. Your review of the HomeTowne Studios by Red Roof Phoenix - West was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

Hello Louisa, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Phoenix - West and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Sariah, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Phoenix - West and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Thank you, Melissa, for taking the time to tell us about your stay at the HomeTowne Studios by Red Roof Phoenix - West. I am disappointed that your experience did not meet your expectations, as you indicated the manager was rude, you were put on the DNR list and all the other concerns you mentioned. Please accept our sincerest apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be shared with management in an effort to fully address your concerns. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Hi Fortino,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the HomeTowne Studios by Red Roof Phoenix - West. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hello Cindy,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

Hi George,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Phoenix - West. Please accept our most sincere apologies for the concerns you described regarding the smell the room had and other inconveniences during your stay. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hi Kimberly,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Phoenix - West. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

Dear Freddie,We are sorry to hear your recent experience at the HomeTowne Studios Phoenix - West did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. Still, I'm glad you were pleased with your encounter with our night front desk clerk. At Red Roof, we appreciate your business and truly value your feedback. Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Thank you, Anita, for being our guest at the HomeTowne Studios Phoenix - West. We value you as a our guest and welcome your 3/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Thank you, Trroy, for the feedback about your stay at the HomeTowne Studios Phoenix - West. I'm glad to hear that you enjoyed our hotel's location and your encounter with our staff. However, we apologize for any inconvenience you may have experienced during your stay as it relates to the lack of hot water. I really appreciate you bringing this to our attention.We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hello Marie, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - WEST and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

Thank you, Robert, for the feedback about your stay at the HomeTowne Studios Phoenix - West. I sincerely apologize that your stay didn’t meet your expectations. We regret the inconveniences you experienced in regarding to the unpleasant odor and the upkeep of the furniture in the first room. You also indicated that the second room had no working hot water for the shower. Please allow me to extend my sincerest apologies for any inconvenience caused and I really appreciate you bringing this to our attention. Your concerns regarding the the insects you reported have been noted and shared with our maintenance team to ensure that this matter is addressed. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. At Red Roof, we strive to provide guests with all the comforts of home, so I am disappointed to read that we weren’t able to provide you with that ideal home away from home experience you deserve. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Dear Mario,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - WEST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with what you described as the area being a bad area and not to your liking.We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Kennon,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - WEST. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as he rooms needing an update and increase in size.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Dear Kristal,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS PHOENIX - WEST. It's great to see you enjoyed your stay, resulting in a 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. However, you mentioned that you were unsatisfied with the bathtub having no hot running water. This will be taken into consideration as we seek to ensure our guest are satisfied during their stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

ear Shari Elissa,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - WEST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as the property being gross/unclean and not to your liking.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Dear Allen, We are sorry to hear your recent experience at Hometown Studios Phoenix West, did not meet your expectations. I will certainly bring this to Our security company and staff attention in effort to address your concerns. We appreciate your business and truly value your feedback .

Hi Chris,Thank you sharing your experience with us. I am disappointed to hear that you were unable to check in as the office was closed upon arrival. I am so sorry for the inconvenience this caused on your travels. Your concern is taken seriously and your comments will be reviewed by the rest of the team in an effort to address this matter. Thanks a lot for sharing as our Red Roof brand continues to work on improving areas our guest find unsatisfactory. Thank you for choosing HomeTowne Studios by Red Roof Phoenix - West. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist