Hello Loretta,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,KamariaRed Roof ManagementRediResponse Specialist

Dear Drew,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE. You indicated that the insects you reported, and the lack of cleanliness hindered your stay. This was truly disappointing to hear, and we do sincerely apologize. Red Roof works with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take this very seriously and have forwarded your feedback to management in an effort to address your concerns and to work with the specialist to ensure everything is as it should be.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,Samantha Red Roof Management RediResponse Specialist

Dear Craig,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE. You indicated that the unpleasant odor you encountered, the uncleanliness of the sink and the possible mold you saw along the grout hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Rest assure that we have taken your comments seriously and shared your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,Samantha Red Roof Management RediResponse Specialist

Dear Hector,Thank you for your review following your stay at HomeTowne Studios by Red Roof Phoenix - Dunlap Ave. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that the room should not be rented for the price, which saddens us. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Knox. The staff and I at the HomeTowne Studios by Red Roof Phoenix - Dunlap Ave were disappointed to see your 2/5 score following your stay. You stated that the hotel room was not great. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

Hello Candance, Thank you for taking a moment to leave a review. The staff at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Fred. The staff and I at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE appreciate your 3/5 score. You indicated that the lack of a trash can in your room, the faulty door, and the other issues mentioned dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not achieved with you.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours, Sharma Red Roof Management RediResponse Specialist

Dear Iliana,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE. You indicated that the lack of toiletries, the uncleanliness of the property and the insects you reported hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Please know that at Red Roof, we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be and, in an effort, to address the other concerns.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,Samantha Red Roof Management RediResponse Specialist

Thanks for sharing your feedback with us, Serge. The team at our HomeTowne Studios by Red Roof Phoenix - Dunlap Ave was saddened to see that we failed to provide you with a satisfactory stay. You stated that the situation with the cleaning staff and the dirty rooms hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve. Please feel free to follow up on your refund request with your booking source to be best assisted with that.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

Hello Jeff,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE and I are disappointed in your 1/5 score following your stay. We would like to apologize for the inconvenience caused by the lack of cleanliness of the room, the sticky floor and the other concern you described. Our team would like to address your concerns and improve our standards. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Your comments will be shared with management.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we wish you the very best in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Felix,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE did not meet your expectations. I am sorry to read that there were too many non-patrons walking around that hindered your stay. We at Red Roof appreciate your business and truly value your feedback. Thank you again for sharing your experience and we wish you the very best in your future travels. Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Roxanne, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Roxanne, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Riqui,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE. I am happy to read that you had a great experience at our hotel. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Mark,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE. We apologize for any inconvenience you experienced for the key card that was not working, the room that was in poor shape and the other concerns you described. Your feedback is valuable, and we appreciate your understanding. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels.Very truly yours,AdraineRed Roof Management Rediresponse Specialist

Dear Jorge, Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE. It is great to read that you found the staff to be very friendly. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. We apologize for any inconvenience caused by the lack of cleanliness of the rooms, the noise disturbance and the other concerns you mentioned. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your concerns and we wish you the very best in your future travels.Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear May, Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. We apologize for any inconvenience caused by the lack of cleanliness of the hotel and the towels. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your concerns and we wish you the very best in your future travels.Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Jack, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Phoenix - Dunlap Ave. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal due to the insects you reported, the upkeep of our hotel and the other concern you listed. We value your business and would like to assure you that this is not a reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Kevin,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Phoenix - Dunlap Ave. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied as you had to pay a 100 for incidentals and you have not received it back and the other concerns you listed. Based on my investigation, I saw where the refund was issued on 03-11-2024 which will take 7-14 business day to show on your end. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear William,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Phoenix - Dunlap Ave. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with the upkeep of our hotel, the lack of cleanliness and the other concerns you listed is truly regrettable. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Beth, Thank you for taking a moment to complete our survey. At the HomeTowne Studios Phoenix - Dunlap Ave we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Daniel,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Phoenix - Dunlap Ave. We are glad to see that you enjoyed your stay, prompting your 5/5 score. You also mentioned how pleased you were with the quietness of our hotel. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Mark,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Phoenix - Dunlap Ave. I am disheartened to read that you were not able to check-in as you were not able to get any assistance when you tried to use the courtesy phone. We are sorry for any inconvenience this caused. If you would like to request a refund, pleased to contact our property directly or our guest relations department. At Red Roof, your feedback is very important to us, so thank you for sharing.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us another opportunity to serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Felix. The staff and I at the HomeTowne Studios Phoenix - Dunlap Ave appreciate your 4/5 score following your stay. We were pleased to read that you did not get any persons trafficking the area around your room. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Hello Kushan, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE and I are saddened to see your 1/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

Dear Gabriel,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room, upkeep of the room and the other issues mentioned. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Red Roof Management

Dear Kristi,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience caused during your son's stay, the holes in the door, the toilet seat that was broken and the missing microwave from your room. Your feedback will be taken into consideration as it is our aim to improve our hotel to enhance our guest experience. We take these issues seriously, and we will investigate and address these matters immediately. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

Hello Francisco, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Phoenix - Dunlap Ave and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the encounter you had this particular location. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. Have a great day.Sincerely,Red Roof Management

Thank you for taking your time to respond to the survey. We have reimbursed you a night's stay for the issues you endured during your stay with us. The water had been turned off for a maintenance emergency and was turned back on as soon as possible, affecting the property as a whole. We apologize for any inconveniences you had experienced.

Dear Donald,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with not being able to access towels. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Red Roof Management

Hello Jennifer, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Phoenix - Dunlap Ave and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hi Jessica,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios Phoenix - Dunlap Ave. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests and stains on the mattress. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,RedRoof Management

Hi Charles,Thank you for taking the time to write a review of your stay at the HomeTowne Studios Phoenix - Dunlap Ave. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the unfunctional amenities. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,RedRoof Management

Hi Christina,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the HomeTowne Studios Phoenix - Dunlap Ave. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Thanks for sharing your feedback with us, Max. The team at our HomeTowne Studios Phoenix - Dunlap Ave was saddened to see that we failed to provide you with a satisfactory stay. You indicated that the mattress was not to your liking and that the bathroom sink had rust . As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

Hi Amir,Thank you for taking the time to write a review of your stay at the HomeTowne Studios Phoenix - Dunlap Ave. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

Hello Kirsten, Thank you for taking the time to complete our guest survey. Myself and the staff at the Hometwone Studios Phoenix - Dunlap Ave are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with clean rooms and all the comforts of home, so I am disappointed to see that was not achieved for you due to issues you reported with old bedding and the room being unclean. We value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

Dear Debbie,Thank you for taking the time to write a review of your stay at the HomeTowne Studios Phoenix - Dunlap Ave. It's great to hear that you were pleased with our convenient location and clean rooms. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

Hello Andrea,Thank you for your review of our Hometowne Studios Phoenix - Dunlap Ave As we strive to provide our guests with comfortable stays, it seems that was achieved for you, prompting your 4/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better stay.Very truly yours,Red Roof Management

Dear Richard,Thank you for taking the time to complete our guest survey. I appreciate you choosing to stay at our Hometowne Studios Phoenix - Dunlap Ave. However, it seems as though your experience did not meet your expectations, with you finding there to be possible mold, dirt and chipping drywall which is truly regrettable. I will relay your concerns to the properties management to have them checked on, however, should you choose to stay again, please feel free to speak with the front desk regarding any problems you may have. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We wish you the best in your future travels.Sincerely,Red Roof Management

Dear Erick,Thank you for taking the time to share your feedback regarding your experience at the Hometowne Studios Phoenix - Dunlap Ave. We are disappointed to see your 1/5 score and to know that this is the impression you were left with of our hotel, as you indicated that you found it to be unclean. This is not usually an experience our guests have with us. Thank you for making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management

Dear Jason,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE. I was saddened to read that your stay fell short of your expectations due to the insects and other concerns that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Manda,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience caused due to the unavailability of rooms and any other concerns that you mentioned.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist

Hello Heather,Your comments regarding your experience at our Hometowne Studios Phoenix - Dunlap Ave are disappointing. The issues you mentioned regarding being faced with safety concerns while with us. This is far from the standard that Red Roof maintains for our hotels, as guest safety is one of our top priorities. At Red Roof, we intend to give you confidence in our ability to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you feel better on future trips.Sincerely,Red Roof Management

Hello Nelson, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Thank you for taking a moment to leave a review, Charnae36. The staff and I at the HomeTowne Studios Phoenix - Dunlap Ave were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

Dear Tatianna,Thank you for your review following your stay at HomeTowne Studios Phoenix - Dunlap Ave. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the individuals in the parking lot, the disgusting room and the other listed issues hindered your stay, which was saddening to read. Please accept our sincerest apologies for the situation described.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Red Roof Management

Hello Jon,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Phoenix - Dunlap Ave and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Robert,I appreciate you sharing your feedback following your stay at the HomeTowne Studios Phoenix - Dunlap Ave. I was saddened to read that your stay fell short of your expectations due to the pests you reported, the uncleanliness of the room, the upkeep of the room and the other highlighted concerns that hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.It is our primary intention to provide our guests with a home away from home experience and we are sorry that was not achieved with your stay. Nevertheless, we appreciate your kind remarks regarding the hospitality of our staff. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management